Saturday, July 3, 2010

Hp notebook canned

HP Drivers and Updates
======================

SP33416.exe ----> Texas Instruments Media Card Driver (4GB)
sp26736.exe ----> nVidia GO 6150 card drivers
col10067.exe ---> HP Image Zone software
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&objectID=c00047083#N1002

sp14532.exe ----> Presario branded desktop wallpaper
sp24502.exe ----> USB TV Tuner and Personal Video Recorder Driver (Zd7000)
SP28709.exe ----> Toshiba SD-R6252 DVD+RW Drive Firmware Upgrade
SP30367.exe ----> DVD/CDRW Drive GCC-4243N Firmware Update
qsifwcdu.exe ---> Firmware upgrade for QSI DVD/CD-RW combo drive model SBW-081
SP28116.exe ----> QSI SBW-241 DVD/CD-RW Drive Firmware
sp26636.exe ----> CD-RW 48X TSSTcorp CD-R/RW TS-H292C Drive Firmware Update
SP26650.exe ----> DVD-RW 16X TSSTcorp CD/DVDW TS-H552B Drive Firmware Update
sp26547.exe ----> CD-RW/DVD 48X LITE-ON COMBO SOHC-4836K Drive Firmware Update
SP26393.exe ----> TSST Corporation TS-H492A 48x Combo Drive Firmware Update
SP26650.exe ----> DVD-RW 16X TSSTcorp CD/DVDW TS-H552B Drive Firmware Update
SP26521.exe ----> HLDS GWA-4083B 8X DVD+/- R/RW DL Drive Firmware Update
sp26625.exe ----> HLDS GWA-4164B 16X DVD+/- R/RW +DL Drive Firmware Update
sp26539.exe ----> HLDS GWA-4162B 16X DVD+/- R/RW DL LS Drive Firmware Update
sp26522.exe ----> HLDS GWA-4084B 8X DVD+/- R/RW DL LS Drive Firmware Update
SP26442.exe ----> HLDS GCC-4481B 48X Combo Drive Firmware Update
sp23965.exe ----> HLDS GCE-8481B 48X CD-R/RW Drive Firmware Update
SP26461.exe ----> Philips CDD7252/44 48X CD-RW Drive Firmware Update
SP26537.exe ----> Philips DROM6216 16X DVD-ROM Drive Firmware Update
SP24013.exe ----> Samsung SM-348B 48X CD-RW/DVD Combo Drive Firmware Update
sp32478.exe ----> Intel SATA AHCI Controller Driver
sp15767.exe ----> Trident Cyberblade AGP for windows ME
sp32144.exe ----> Intel PRO Network Adapter Driver
sp31994.exe ----> Microsoft Universal Audio Architecture (UAA) Bus Driver for HDA
sp32345.exe ----> LightScribe Driver Update
sp23158.exe ----> ATI M6 Video Driver For Windows XP (ATI M6P)
sp29985.exe ----> QuickPlay Open Source Code Files
sp31763.exe ----> Quickplay Update
SP32387.exe ----> Microsoft Windows XP SP2 Fix for Performance of 1394 Devices (Q885222)
SP29788.exe ----> TI PCI1520 and PCI1620 Driver for Windows 2000/XP
SP27996.exe ----> Sony DVD +RW DW-P50A Drive Firmware Upgrade
SP23613.exe ----> Pavilion Notebooks One-Touch Buttons Support Software (ze4000)
SP27318.exe ----> Conexant 56K ACLink Modem Driver for Windows XP (ze4000)(ze4430us)
SP28116.exe ----> QSI SBW-241 DVD/CD-RW Drive Firmware
sp28709.exe ----> Toshiba SD-R6252 DVD+RW Drive Firmware Upgrade
SP28403.exe ----> Unable to open HP Photo Imaging Software Update
SP27678.exe ----> On screen display of volume
SP26144.exe ----> Notebook utilities (sp27720 ze5300)
ZT10001T.exe ---> Windows XP One-Touch, Presentation Ready, and HP Display Settings driver
SP30513.exe ----> HP Help and Support Download
ACGEXP01.exe ---> N5190 Windows XP Accton LAN Driver for HP Omnibook XE3-GD/GE and
gclan110.exe ---> Accton LAN Drivers for N5xxx, XHxxx,Notebook Computers(98, 2000)
SP25796.exe ----> ALPS Touchpad Driver for Windows 2000/XP
sp30958.exe ----> Synaptics touchpad driver
sp24444.exe ----> universal Synaptics touchpad driver for below ze series
SP27341.exe ----> AMD Athlon Processor Driver
SP25357.exe ----> XT118 LAN Realtek RTL8139 C+ Fast Ethernet Driver for Windows 2000
sp26740.exe ----> Spring 2006 Original ATI Chipset Drivers
SP25570.exe ----> There Is No Display When Resuming from Monitor Timeout
SP29497.exe ----> Support Software for HP Integrated Bluetooth Module with Wireless
SP22644.exe ----> Conexant 56K ACLink Modem Driver for Windows 2000/XP
triw9x02.exe ---> Windows 98 Trident CBXP Video Driver
triwxp02.exe ---> Windows XP Trident CBXP Video Driver
triw2k01.exe ---> Windows 2000 Trident CBXP Video Driver
triwme02.exe ---> Windows ME Trident CBXP Video Driver
rnsetup.exe ----> XP Update for CDRW - HP RecordNow software (full)
sp26643.exe ----> Sonic RecordNow! Application Update
recordnow_ver35bf_enu.exe ----> RecordNow CD Mastering Software
dla_ver31_nt_enu.exe ----> Hewlett-Packard's DLA Software
sp26741.exe ----> Summer 2006 Original NVIDIA Chipset Drivers
SP20531.exe ----> Notebooks Windows XP Registry Patch to Reset DVD Mode from PIO to DMA

Firmware updates
----------------
http://tdb.rpc1.org/

ATI RS 480
----------
http://66.96.84.4/support/dvr_exe/mbd_dvr/ATI_RS480_AP01.zip

RealTek Audio driver
--------------------
http://www.realtek.com.tw/downloads/dlac97-2.aspx?lineid=5&famid=12&series=8&Software=True

ESS Audio drivers
-----------------
http://www.esstech.com/techsupp/drivers.shtm

ATI MOBILITY RADEON X600 (M22/24) Video Driver VERSION: 8.181.0.0 Rev
---------------------------------------------------------------------
ftp://ftp.hp.com/pub/softpaq/sp32001-32500/sp32234.exe

ADI 1981B Audio Driver for ATI Chipset:
---------------------------------------

ftp://ftp.hp.com/pub/softpaq/sp28501-29000/sp28552.exe

http://h10025.www1.hp.com/ewfrf/wc/genericSoftwareDownloadIndex?cc=us&lc=en&softwareitem=ob-24156-1&jumpid=reg_R1002_USEN

ADI 1981B Audio Driver for NVIDIA Chipset:
------------------------------------------
http://h18007.www1.hp.com/support/files/hpcpqnk/us/download/20464.html?jumpid=reg_R1002_USEN

Summer 2006 Original NVIDIA LAN Drivers (sp26744.exe) (dv2000, dv6000)
-----------------------------------------------------
http://h10025.www1.hp.com/ewfrf/wc/genericSoftwareDownloadIndex?cc=us&lc=en&softwareitem=ob-40490-1&jumpid=reg_R1002_USEN

Summer 2006 Original Intel LAN Drivers (sp26743.exe) (dv2000, dv6000)
----------------------------------------------------
http://h10025.www1.hp.com/ewfrf/wc/genericSoftwareDownloadIndex?cc=us&lc=en&softwareitem=ob-40489-1&jumpid=reg_R1002_USEN

Realtek Drivers:
----------------
http://www.realtek.com.tw/downloads/dlac97-2.aspx?lineid=5&famid=12&series=8&Software=True

VIA DRivers:
------------
http://www.viaarena.com/Driver/Vinyl_AudioCode_v600a.zip

Realtek Ethernet (dv6000)
-------------------------
http://h18007.www1.hp.com/support/files/hpcpqnk/us/download/23128.html?jumpid=
reg_R1002_USEN


------------------------------------------------------------------------------------------
HP Articles (if you are unable to find the article in HP, open in KRS)
===========

c00488753 Error Message from the System BIOS is Displayed on a Black Screen Referring to 'PXE-E61: Media Test Failure' During Startup or Boot
c00034290 Improving the Performance of Your Notebook PC
bph06569 Increasing System Resources and Performance Without Adding Memory
c00063967 Resolving an Error Message in Cdrawl2k.sys File While Using Easy CD Creator
c00224791 Notebook Turns Off When Using Adobe Photoshop CS
c00033108 Locating the Product Number and Serial Number
c00035557 Resolving Problems that Occur When Playing DVD Movies
c00042829 Basic Troubleshooting for DVD Drive Issues
c00035372 Computer Locks up or Freezes When Playing a Game
c00301705 Steps for Removing and Replacing the CD or DVD Drive
c00301703 Seps for Removing and Replacing the Memory
lpi06291 or lpi05808 Resetting the notebook(pictorial)
tis14748 Where the Reset Button is Located on the Notebook PC
c00035377 Resolving Fatal Exception Errors
c00035269 Resolving Illegal Operation and Invalid Page Fault Errors
c00044897 Resolving Error: Windows could not start because the following file is missing or corrupt: \system32\hal.dll
c00283820 Error ´Wrong Notebook Model´ Appears During Recovery Process
c00304720 External Monitor Displays S-Video in Black and White
c00425151 "Product is not Supported" Error in HP Help and Support
c00432391 Error in Windows XP: Cannot open Help and Support Center
c00278582 "Page Cannot be Displayed" Error in Windows Help and Support
c00293237 Internet Connection Error Appears in Help and Support Center
c00291612 Error ´Page cannot be displayed´ in Help and Support Center v3.20H
c00277628 Error Occurs when Opening Help and Support Center: Data Execution Protections - Microsoft Windows
c00309468 User Guides are Not Available in the Help and Support Center
c00310197 User Guide is Missing After Recovery or Reinstall of Help and Support
c00048412 Working with Home Video
c00035865 Power Management for Notebooks
c00372730 Using a Certified HP Service Center to Repair a Notebook PC
c00039057 Nvidia TV primary steps

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?docname=c00039057&cc=us&dlc=en&lc=en&jumpid=reg_R1002_USEN
bph07160 Creating a Music CD
c00311101 Zd8000 135w 180w
c00267966 ATI SMBUS Resource Conflict
lug41401 DVD Players and DVD-ROM Drives Compatible with DVD+RW and DVD+R Discs
lpg40421 Better Performance and Reduced Errors Achieved by Enabling Direct Memory Access (DMA)
c00028618 Error 1802 Image
c00372748 or c00372143 The Computer does not Startup or Boot, Displaying a Blank Screen
c00372711 Error Message Appears on a Blue Screen During Startup or Boot
c00372724 Windows Advanced Options Menu Appears During Startup or Boot
c00372672 Notebook Hangs or Stops Responding at the Windows Logo Screen During Startup or Boot
c00372205 Computer Hangs or Stops Responding at the Compaq or HP Logo During Startup or Boot
bph07914 Troubleshooting the Remote Control and the IR Sensor
c00019915 Limited Warranty and Technical Support Statement
c00067383 Mail-in service agreement
c00042629 Updating Software, Drivers and Firmware (BIOS)
c00364979 Configuring the Boot Order in the System BIOS
c00006110 Repairing or Reinstalling Windows XP with the HP Operating System Disc
c00364945 Testing the Hard Drive with the Hard Drive Self Test
c00370524 Determining the Processor Speed in Windows
bpe50082 File Sharing Using Microsoft(R) Windows XP
c00292159 Cleaning your Notebook PC
bpr01266 Global Warranty and FAQs
c00375284 A Password is Required Causing the Computer to not Startup or Boot
c00056672 Frequently Asked Questions for HP Pavilion & Compaq Presario Notebooks
c00059875 Sonic DLA 4.60 Download Information
c00027361 How to Format a Disc for Use with DLA
lpg40566 HP DVD and CD-Writer Drives - How to Use Veritas DLA with a DVD or CD-Writer
bph07130 Resolving and Preventing Viruses on Your Computer
c00267888 Cannot Connect Internet Using HP Expansion Base
c00035774 HP Notebook PCs - Opening a Stuck CD, CD-RW, or DVD Drive Door
c00035774 Opening a Stuck CD, CD-RW, or DVD Drive Door
c00364979 Configuring the Boot Order in the System BIOS
c00067383 Sending Your Notebook PC In For Repair Service
bph04730 Creating an E-mail Account in Outlook Express
c00023534 Resolving Issues in Outlook Express
c00292164 Installing and Using Norton Antivirus 2005
c00262554 Steps for Removing and Replacing Memory Modules
c00237294 Upgrading to Microsoft Windows XP Service Pack 2
c00035724 Preventing Programs from Starting When Windows Starts
c00035556 Resolving Microphone Problems
c00220412 Personal Media Drive not Detected in My Computer
c00310190 Cannot disable the Alps Touchpad Movement via Hardware Button or Software(dv4000) c00268235 Adjusting TouchPad Sensitivity in Windows XP(Synaptics)
c00304726 Not Able to Capture VHS
c00400062 Installing Software and Drivers Using the Driver and Application Recovery Discs c00070761 Understanding DriveLock
c00439024 Testing a Hard Disk using the Built in Self Test
bph07161 Saving Files to a CD or DVD, Creating a Data Disc (Making a data CD or DVD with Sonic RecordNow and also Windows XP burning procedure)
c00166390 Creating DVDs Using Intervideo WinDVD Creator (For writing to DVD format)
c00004651 Creating DVD and VCD Videos in Sonic MyDVD (Not shipped with the Notebooks)
c00298311 Palmrest gets Hot on the Right Side in our Zd8000 lab machine
c00188632 Error: vgaoem.fon Is Missing or Corrupt
bph07109 Setting Up Dual Displays on One PC
c00247021 Recording TV Programs with Windows XP Media Center Edition 2005
c00292109 Notebook or Tablet Stops Responding After Inserting and Removing Firewire Card
bph07149 Preventing Programs from Opening When Windows Starts
c00034790 Using the Microsoft System Restore Feature
c00041414 Using Muvee AutoProducer
c00292748 PC Cards May not Work in Notebook
c00584701 Using Sonic DigitalMedia Plus 7

------------------------------------------------------------------------------------------

Microsoft Articles
==================

915162 Error message when you start the DHCP Client service on a Windows XP-based computer: "Error 1075"
154850 How to Remove an ActiveX Control in Windows
315347 Error Message When You Try to Turn On Welcome Screen or Fast User Switching
304148 Overview of the mail notification display on the Windows XP Welcome screen
315223 Hardware Malfunction Results in System Error Message
170086 System32 Folder Opens When Logging on to Windows XP, Windows 2000, or Windows NT 4.0
316415 Cannot Back Up Quicken Files to CD
308226 How To Enable or Disable the CTRL+ALT+DELETE Sequence for Logging On in Windows XP
304040 How to configure file sharing in Windows XP
306524 How to copy information to a CD in Windows XP
308577 HOW TO: Set Up Hardware Profiles for Laptop Computers in Windows XP
304449 How to start the System Restore tool at a command prompt in Windows XP
306084 How to restore the operating system to a previous state in Windows XP
310405 How to turn on and turn off System Restore in Windows XP
302796 How to troubleshoot the System Restore tool in Windows XP
279736 How to Start the System Restore Tool from a Command Prompt in Windows ME
310353 How to perform a clean boot in Windows XP
279783 How To Create and Configure User Accounts in Windows XP
282866 How to automatically log on to a user account in Windows XP
321305 How to log on to Windows XP if you forget your password or your password expires
311403 How To Change the Screen Refresh Rate of Your Monitor in Windows XP
283673 How to turn on or turn off the firewall in Windows XP
307890 How to activate Windows XP
312104 How Processor Speed Is Reported to a Computer
814981 How to Configure a Direct Cable Connection with Windows XP Home Edition
309000 How to use Disk Management to configure basic disks in Windows XP
306537 How to install and configure speech recognition in Windows XP
154529 How to enable the NUM LOCK key for the logon screen
308572 How to move the temporary files location for Windows XP CD recording
309522 How to Set the Write Speed for a CD-R Drive in Windows XP
324129 How to troubleshoot issues that occur when you write data to a CD-R or CD-RW
307545 How to recover from a corrupted registry that prevents Windows XP from starting
273738 How to Troubleshoot Windows Millennium Edition Startup Problems
326681 How to Troubleshoot "No Dial Tone" Issues in Windows XP
313348 How to partition and format a hard disk in Windows XP
279783 How To Create and Configure User Accounts in Windows XP
316434 How to perform advanced clean-boot troubleshooting in Windows XP
813936 How to Set Up a Small Network with Windows XP Home Edition (PART 1)
314060 CD-ROM access is missing and messages cite error Code 31, Code 32, Code 19, Code 39
320553 CD-ROM drive or DVD-ROM drive appears to be missing after you install Windows XP
307274 Windows stops responding during Windows XP shut down
831431 You cannot log off, restart, or shut down your Windows XP-based computer
285793 The Local Policy of This System Does Not Permit You to Logon Interactively
316965 The Processor Speed May Be Reported Incorrectly in Windows XP
822798 You cannot install some updates or programs
813444 Troubleshooting secured websites
822798 You cannot install some updates or programs
329256 FIX: Inconsistent gap count can cause 1394 devices to not enumerate
290301 Windows Cleanup utility
319949 A File That Is Required to Run Search Companion Cannot Be Found
324767 Error message when you install or start an MS-DOS or 16-bit Windows-based program
305649 Missing MrtRate.vxd Error Message When You Start the Computer
318031 Black screen on startup after you upgrade to Windows XP Professional(kbfiltr)
208814 OLEXP: Outlook Express Error Codes
826377 Digital video camera is not detected correctly
329256 FIX: Inconsistent gap count can cause 1394 devices to not enumerate
329441 You cannot create a network connection after you restore Windows XP
320174 Compact Disc Recorded in Windows XP Is Missing Files or Folders or Is Unreadable
316529 CD-R drive or CD-RW drive is not recognized as a recordable device
896475 Guide listings could not be retrieved
308402 "The password is not valid" error message appears when you log on to RecoveryC
312354 You receive the "The operation failed. An object could not be found" in Outlook
303807 "The page cannot be displayed" error message when you try to view a Web page
898588 Description of Windows Genuine Advantage (WGA)
898628 Windows Installer fails silently after you upgrade to Windows Installer 3.1
305671 Computer Starts Only in Safe Mode and System Restore Does Not Work Properly
819017 Long delay before files appear in My Computer in Windows XP
279157 Description of CD-R and CD-RW recording in Windows XP
813444 cannot complete MSN sign-up or connect to SSL secured (128-Bit) Web sites
810905 The Device Driver for Com1 Is Preventing the System From Entering Hibernation
304449 How to start the System Restore tool at a command prompt in Windows XP
279736 How to Start the System Restore Tool from a Command Prompt in Windows ME
310405 How to turn on and turn off System Restore in Windows XP
302796 How to troubleshoot the System Restore tool in Windows XP
306084 How to restore the operating system to a previous state in Windows XP


==========================================================================================

Parts
=====

EP323AA HP Express Card Analog TV Tuner for Media Center Edition
F4811A USB 1.1 port replicator for ze4000 and ze5000 models with port repicator port.
F4811B USB 2.0 port replicator for ze4000 and ze5000 models with port repicator port.
350238-001 1024MB, 333MHz, 200-pin, PC2700 (SODIMM)
371775-001 512MB, 266MHz, 200-pin, PC2100 DDR266 (SODIMM)
361072-001 Ac Adapter (zd7000)
335940-001 Port replicator
358213-001 Microsoft® Windows® XP Home Edition+Service Pack 2

F3494-60902 simple port replicator (Zt1xxx / XZ Series)
307648-002 Basic port replicator (Zt3000 Series/ DZ609A)

317435-001 256MB PC2100 266MHz
317436-001 512MB PC2100 266MHz
360691-001 128MB PC2700 333MHz
350236-001 256MB PC2700 333MHz
350237-001 512MB PC2700 333MHz
350238-001 1GB PC2700 333MHz
394350-001 256MB, 200-pin, PC2700 DDR1-333 Small Outline Dual In-Line Memory Module (SODIMM)
394351-001 512MB, 200-pin, PC2700 DDR1-333 Small Outline Dual In-Line Memory Module (SODIMM)
394352-001 1.0GB, 200-pin, PC2700 DDR1-333 Small Outline Dual In-Line Memory Module (SODIMM)
374724-001 256MB, 400MHz, PC2-3200, DDR400 DIMM memory module
374725-001 512MB, 400MHz, PC2-3200, DDR400 DIMM memory module
374726-001 1.0GB, 400MHz, PC2-3200, DDR400 DIMM memory module
385821-001 512MB, 533MHz, CL=4, PC2-4200 DDR2-SDRAM DIMM memory - Single DIMM
385822-001 1.0GB, 533MHz, CL=4, PC2-4200 DDR2-SDRAM DIMM memory - Single DIMM

2 GB kit (PC2700)
========

http://www.crucial.com/store/partspecs.Asp?IMODULE=CT2KIT12864Z335

Order a S-video cable
=====================

http://www.s-video.com/svideorca.html
http://www.s-video.com/prosvideo6.html

IEEE 1394 Firewire converter (6-pin to 4-pin)
=============================================

http://store.a2zcable.com/fw22-3.html


USB Adapters
============

USB to PCMCIA equipment:
========================

http://www.port-place.com/usbtopcadfor.html?type=frggle

reference
---------
http://www.synchrotech.com/products/card-rw_22.html
http://odin.prohosting.com/kkoeman/

USB to serial (USB to RS-232 Converter Cable)
=============

http://www.gpscentral.ca/accessories/usbserial.htm

USB to Parallel
===============

http://sewelldirect.com/usbtoparallel.asp

USB to composite
================

http://www.usbgear.net/USB_Monitors_and_KVM.html

Ninetendo game station adapter USB to S-video
=============================================

http://raidentech.com/raidentech168/pl2ps2psxni6.html

USB to Infrared
===============

http://www.usbgear.com/USB-Infrared.html

USB Audio
=========

http://www.usbgear.com/computer_cable_details.cfm?sku=USBG-5X1&cats=136&catid=121%2C637%2C136

USB port replicator
===================

http://www.targus.com/us/product_details.asp?sku=ACP50US


PCMCIA adapters
===============

PCMCIA to Fire Wire Port
========================

http://www.addonics.com/products/hub_adapter_converter/cardbus_firewire_adapter.asp

PCMCIA to Parallel port
=======================

http://sewelldirect.com/ParallelPCMCIACard.asp

PCMCIA to USB 2.0
==============

http://www.iogear.com/main.php?loc=product_category&category=usb&category_id=44
http://www.usbgear.com/computer_cable_details.cfm?sku=USBG2UE&cats=103&catid=538%2C134%2C103

PCMCIA to serial port adapter
=============================

http://www.wcscnet.com/HdwPX42285750P.htm
http://www.quatech.com/catalog/rs232_pcmcia.php

Express cards
=============

http://www.expresscard.org/web/site/cons_wtb.jsp
http://www.xterasys.com/e94b.htm

Part store
==========

Here are the two options to buy a new part from HP:

Option 1:
Visit the following Web site and enter the part number on the web page at "Search by part number" field. You can see the details and cost of the part.

http://h20141.www2.hp.com/hpparts/
Option 2:
To order by phone please call 1-800-227-8164, Monday-Friday, 7:00am to 7:00pm CST.

==========================================================================================

Manuals
=======

Apart from this issue, that service manual will be very useful for you while working with the Notebook. It will serve as a user guide and also a maintenance and service guide. So, I suggest you to download and save that service manual for future reference.

Complete manuals
----------------
http://h20180.www2.hp.com/apps/Nav?h_pagetype=s-003&h_lang=en&h_cc=us&h_product=18703&h_client=z-a-r1002-3&h_page=hpcom&lang=en&cc=us&jumpid=hpr_R1002_USEN

Legacy service manuals
======================
http://www.dodgydave.plus.com/Page7.htm
http://www.dodgydave.co.uk/

HP Omnibook xe3 (N3000)
-----------------------
http://www.martini-man.com/Pub/Manuals/Xe3SvcMnl.pdf

zt1000:
-------
http://h10025.www1.hp.com/ewfrf/wc/manualCategory?lc=en&cc=us&product=81335

N3300 and N3400:
----------------
http://h10025.www1.hp.com/ewfrf/wc/manualCategory?lc=en&cc=us&product=60068

n5400, xe3 and XH:
------------------
http://h10025.www1.hp.com/ewfrf/wc/manualCategory?lc=en&cc=us&product=65187

xt500, ze4x00 and ze5x00:
-------------------------
http://h10025.www1.hp.com/ewfrf/wc/manualCategory?lc=en&cc=us&product=295900

ze5600,ze5500,ze5400,ze5300,ze5200,ze4700,ze4600,ze4500,ze4400,ze4300,ze4200,ze4100
-----------------------------------------------------------------------------------
http://h10032.www1.hp.com/ctg/Manual/c00246219.pdf

xz300, xz200 and zt1x00:
------------------------
http://h10025.www1.hp.com/ewfrf/wc/manualCategory?lc=en&cc=us&product=86667

ze1000 and xf:
--------------
http://h10025.www1.hp.com/ewfrf/wc/manualCategory?lc=en&cc=us&product=86624

n5200:
------
http://h10025.www1.hp.com/ewfrf/wc/manualCategory?lc=en&cc=us&product=57785

zv5000:
-------
http://h10025.www1.hp.com/ewfrf/wc/manualCategory?lc=en&cc=us&product=384606

zx5000:
-------
http://h10025.www1.hp.com/ewfrf/wc/manualCategory?lc=en&cc=us&product=369817

xb2000:
-------
http://h10032.www1.hp.com/ctg/Manual/c00248746.pdf

zd7000:
-------
http://h10032.www1.hp.com/ctg/Manual/c00218664.pdf

zt3000:
------- http://h10025.www1.hp.com/ewfrf/wc/manualCategory?lc=en&cc=us&product=385145

dv1000:
-------
http://h10025.www1.hp.com/ewfrf/wc/manualCategory?lc=en&cc=us&product=435618

ze4900:
-------
http://h20000.www2.hp.com/bc/docs/support/SupportManual/c00374392/c00374392.pdf?jumpid=reg_R1002_USEN

zv6000:
-------
http://h10032.www1.hp.com/ctg/Manual/c00364919.pdf

L2000:
------
http://h10032.www1.hp.com/ctg/Manual/c00501998.pdf

dv5000:
-------
http://h10032.www1.hp.com/ctg/Manual/c00626329.pdf

Manuals for N5xx, N3xx,XTxx,XZxx and ZTxx series notebook:
http://dodgydave.co.uk/

Provide the direct FTP link for downloading the manuals.
http://www.f1computers.force9.co.uk/Downloads/

http://www.martini-man.com/pub/manuals/

==========================================================================================

File sharing
============

http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/hnw_ipx_fileandprint_sharingw.mspx


http://www.wown.info/j_helmig/guidshrh.htm

System Restore from windows XP
==============================

http://bertk.mvps.org/

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?docname=bph07103&cc=us&dlc=en&lc=en&jumpid=reg_R1002_USEN


If your computer stops functioning correctly, you can restore it to a previous point in time. Use the following steps to restore your computer's configuration:

1. Click Start, Programs or All Programs, Accessories, System Tools, and then System Restore. The Welcome to System Restore window appears.
2. Select Restore my computer to an earlier time, and click Next. The Select a Restore Point window appears.
3. Select a date and a restore point, and then click Next.
4. Click OK when a pop-up window about closing programs appears. The Confirm Restore Point Selection window opens.
5. Click Next. The computer should shut down and turn back on automatically after the restoration completes. The Restoration Complete window appears.
6. Click OK. Your computer will now be restored to a previous time when it functioned correctly.


if you find any program missing after performing system restore,you can cancel the system restore



Undoing the restore
Use the following steps to go back to state the computer was in before the last system restore:
Click Start, Programs or All Programs, Accessories, System Tools, then System Restore
Click Undo my last restoration, click Next, and then click OK.
On the Confirm Restoration Undo page, click Next. The original configuration is restored, and then the notebook PC restarts.



System restore from command prompt
==================================

C:\Windows\System32\Restore\Rstrui.Exe

System restore from command prompt ;
====================================

System Restore is a program that maintains a backup copy of most files and settings on the computer at a given time. System Restore monitors changes made to the system and automatically creates restore points when software has been added or when system files are changed. This will not delete any data saved on the hard drive. However, you will need to reinstall the programs or applications that you have installed after the date you are going to select in the System Restore utility. Please perform these steps to restore the notebook to a previous point:

1. Start your computer to Safe Mode with Command Prompt.

NOTE: You must log on as the administrator or a user that has administrator rights.

2. At the command prompt, type %systemroot%\system32\restore\rstrui.exe, and then press ENTER.

3. Follow the instructions on the screen to begin restoring your computer to a previous, functional state.

For additional reference, visit the following Web site:

304449

NOTE: Please follow the on-screen instructions carefully. This will not delete any information from the hard drive.

System restore from Safe mode command prompt
============================================


To resolve this issue, perform the following steps:

1. Turn on the computer.
2. At the first screen press the F8 key repeatedly, every half of a second, until the Windows Advanced Options menu appears.
3. Press the Down Arrow key until Safe mode-Command Prompt Only is highlighted.
4. Press ENTER and continue through any informational screens that pop up.
5. When the command window appears, type: C:
6. From the C:\> prompt type:

cd c:\windows\system32\restore

7. Press ENTER, and then type: rstrui
8. Press ENTER. The System Restore screen appears.
9. On the Welcome to System Restore window, select "Restore my computer to an earlier time", and then click Next.
10. On the Select a Restore Point window, click a date and a restore point, and then click Next.
11. Click OK when a pop-up window about closing programs appears.
12. When the Confirm Restore Point Selection window appears, click Next.
13. The computer should shut down and turn back on automatically after the restoration completes.
14. When the Restoration Complete window appears, click OK.

Windows XP should now start normally.

========================================================================================================

Video Troubleshooting
=====================



http://www.flyordie.com/games/help/support/displayset.html


Reinstall Video driver
======================

Restart the notebook in Safe mode and uninstall the existing display drivers from the Device Manager by following the steps below:

1. Right click on My Computer and select properties.
2. Click on Device Manager tab.
3. Click on plus sign (+) beside the Display Adapters that you want to remove.(Right click on drivers listd under display adapter and click on uninstall if available)

4. Select the device and click on Uninstall button at the bottom.
5. This will remove the existing drivers.
6. Restart the notebook.

On restarting, windows may attempt to install the video drivers. Allow windows to install the default drivers. Then, download the drivers from the following URL.

http://h10025.www1.hp.com/ewfrf/wc/genericSoftwareDownloadIndex?cc=us&lc=en&softwareitem=ob-30516-1&jumpid=reg_R1002_USEN

Vista
Please click on right click on "Computer" icon --->properties-->device manager and let me know the driver listed under display adapter



1) Click on start-->search-->device manager
2) double click on device manager icon
3) Click on plus sign (+) beside the Display Adapters that you want to remove.(Right click on drivers listd under display adapter and click on uninstall if available)
4) Select the device and click on Uninstall button at the bottom.

5) This will remove the existing drivers.

6) Restart the notebook.


On restarting, windows may attempt to install the video drivers. Allow windows to install the default drivers. Then, download the drivers from the following URL.



External Monitor Displays S-Video in Black and White
====================================================

http://support.intel.com/support/graphics/sb/CS-006338.htm

Aspect ratio setting (external monitor window stretches on widescreen) (ATI)
-----------------------------------------------------
1. Right-click on the computer desktop.
2. In the desktop menu click "Properties" to view Display Properties.
3. Click the "Settings" tab.
4. Click the "Advanced" button.
5. Select "Displays" tab.
6. Check the check box for item "Preserve wide aspect ratio on attached displays".
7. Click "Apply".
8. Click "Ok".

Full Panel Size (ATI Mobility Radeon)
-------------------------------------
1. Right-click on the computer desktop.
2. In the desktop menu click “Properties” to view Display Properties.
3. Select the "Settings" tab.
4. Select "Screen Resolution" to 1024x768.
5. Click on the "Advanced" button.
6. Select the "Displays" tab.
7. Click on the "Panel" text above the notebook image.
8. Select the "Attributes" tab.
9. Select "Expand to full panel size" radio button.
10. Click "Apply".
11. Click "Ok".

Full Panel Size (Ge Force)
--------------------------
1. Right-click on the computer desktop.
2. In the desktop menu click “Properties” to view Display Properties.
3. Select the "Settings" tab.
4. Select "Screen Resolution" to 1024x768.
5. Click on the "Advanced" button.
6. Select the "GeForce" tab.
7. Select "Flat Panel Display" in the left panel menu.
8. Select "Display adapter scaling" radio button.
9. Click "Apply".
10. Click "Ok".

Windows XP Video Decoder Checkup Utility
----------------------------------------
http://www.microsoft.com/downloads/details.aspx?FamilyId=DE1491AC-0AB6-4990-943D-627E6ADE9FCB&displaylang=en#Overview

Desktop Background
------------------
1. Right-click on the computer desktop.
2. In the desktop menu click "Properties" to view Display Properties.
3. Click the "Desktop" tab.
4. Select the wallpaper which you like from the "background" list box
5. Click "Apply".
6. Click "Ok".

Pixels
------
Most Thin Film Transistor (TFT) displays exhibit some level of cosmetic imperfection. These cosmetic imperfections may be visible under varying display conditions, and can appear as bright, dim, or dark spots. HP does not warrant that the displays will be free of cosmetic imperfections. TFT displays may have a small number of cosmetic imperfections and still confirm to HP's cosmetic quality specifications, including the following:

* No more than 6 pixels remain on (always one color, such as white, red, green, or blue dots).
* No more than 6 pixels remain off (always dark).
* No more than a total of 8 pixels stuck on or off.

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c00288895

screen resolution
-----------------
In order to change the screen size, you have to change the resolution settings of the display. To do so, follow these steps:

1. Right-click on the computer desktop.
2. In the desktop menu click “Properties” to view Display Properties.
3. Click the Settings tab.
4. Drag the Desktop Area slider to the "800 by 600 pixels" or "1024 by 768" pixels setting or higher setting. The higher resolution you keep the higher screen size you will get but with small icon size.
5. Click the OK button.
6. When the System Settings Change dialog box appears, click on Yes to restart your computer.

==========================================================================================

CD/DVD troubleshooting
======================

Reinstall CD/DVD drivers:
=========================

Please perform the following steps to reinstall DVD/CD-ROM drives :

1. Turn on the computer.
2. Press the F8 key repeatedly when the first screen opens
3. From the Windows Start-up menu, select Safe mode, and then press Enter.
4. Right-click Computer.
5. Select Properties.
6. Click Hardware.
7. Click Device Manager.
8. Click the "+" symbol against DVD/CD-ROM drives.
9. Right-click the device under DVD/CD-ROM and select Uninstall.
10. Restart the system.

The respective device drivers would be reinstalled on restart.

Enable DMA
==========

To enable Direct Memory Access (DMA) for your CD/DVD-Writer, follow the
steps below:

1. Click Start, and then click Control Panel.
2. Double-click the System icon. If you are unable to find that icon, click the "Switch to classic view" in the left panel. Then you should find that icon in the right panel.
3. Click the Hardware tab, and then click Device Manager.
4. Double-click the IDE ATA/ATAPI Controllers icon.
5. Double-click the controller where the DVD-Writer is attached
(usually the Secondary IDE Channel).
6. Click to select the Advanced Settings tab.
7. Next to Transfer Mode, select DMA if available from the drop-down
menu.
8. If DMA if available is selected, then DMA is already being used.

HP DVD Writer and CD-Writer Drives - Better Performance and Reduced Errors Achieved by Enabling Direct Memory Access (DMA):

lpg40421

Create overlay failed
=====================

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?cc=us&docname=c00433166

I had a customer who was receiving a "Create overlay failed. Please lower screen resolution or color depth and try again" while playing movie DVDs using WinDVD. When the customer tried to play the DVDs with Windows Media Player, there video was blank while there was sound output.

The solution provided was to install the latest display drivers and to install the latest WinDVD player. The solution resolved the issue. Most likely installing the latest display drivers would have fixed the issue.

Relevant links:

http://spt1.intervideo.com/php/searchnext.php?pid=262

DVD Movie Playback is Slow When Using HP QuickPlay
==================================================

When viewing a DVD movie using HP QuickPlay, the playback of the movie may slow down. This occurs on notebooks manufactured with the Toshiba TSST ODD (SD-C2732) DVD optical drive.

The specific notebook PCs affected by this issue are HP Pavilion dv1000 Notebook PC series.

RESOLUTION
To resolve this problem download and install the updated QuickPlay software using the links below.

SP31136 File Download
ftp://ftp.hp.com/pub/softlib/software5/COL8911/ob-34661-1/sp31136.exe

SP31136 Download and Installation Instructions
http://h10025.www1.hp.com/ewfrf/wc/genericSoftwareDownloadIndex?lc=en&cc=us&softwareitem=ob-34661-1


DVD compatibility
=================

It is not compatible with Memorex brand DVDs.
Make sure you are using 2X speed while creating the discs.

I suggest you to use the DVDs from HP, Philips, or Sony.

Please refer following URL for compatible CDs and DVDs:

CD & DVD recordable media:

http://h30015.www3.hp.com/dvd/content/cdrecordable.asp

Dougknox Patch
==============

CD-ROM access is missing and messages cite error Code 31, Code 32, Code 19, Code 39, or Code 41 after you remove Easy CD Creator in Windows XP

Problem : Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)

You can download the following utility patch from the Web Site below which will restore your D: drive to the explorer:

http://support.microsoft.com/?scid=aw;en-us;314060&eula=1
http://www.dougknox.com/xp/scripts/xp_cd_dvd_fix.vbs

Use the following steps to copy files to a CD in Windows XP: (windows XP burning)
============================================================


NOTE: Do not make unauthorized copies of copyrighted materials.

1. Place a blank CD-R or CD-RW in the CD or DVD writable drive. CD-RW discs can be used many times and can have files rewritten or deleted in a later session. A window for the writable drive opens automatically. If a window does not open, double-click My Computer, double-click the writable drive, and then skip to step 3.
2. Click Open a writable CD folder using Windows Explorer, and then click Next.
3. Browse to the files that you want to copy using My Computer or Windows Explorer.
4. Click the files you want from other Windows or Windows Explorer. Hold down the left mouse button and drag the files into the writable folder window. Release the left mouse button to drop the files and create a queue icon (an icon of the file with an arrow pointing down that represents a file waiting to be copied). Continue doing this until all files are in the writable folder window. Pay attention to the amount of free space available on the disc by referring to the Details section in the lower left side.
5. After you have created your queue of files, close all other software that is open.
6. Click Write these files to CD. A window opens asking for a name.
7. Type in a name. Otherwise, Windows XP uses the current days date for the name.
8. Click Next and do not do anything else on the computer until Windows XP is done creating the disc.

DVD region
==========

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&objectID=c00026105&jumpid=reg_R1002_USEN

I understand that the DVD region is set to other region permanent. I would like to inform you that Once the region has been set, it is possible to change it four times. When you insert a DVD movie, if the disc is from a region different than the default region, a dialog box is displayed informing you that you have inserted a disc from a different region. This dialog box displays the region for the inserted movie disc and the current player region, along with a list of new player regions and countries you can select. After selecting a new region, a warning is displayed stating the number of region changes remaining before the change is permanent.

To resolve the issue, I recommend you to download and install the third part region free software from the following URL:

http://www.dvdidle.com/download/DVDRegionFree59.exe
http://www.audio-mp3-recorder.com/allformp3/DVDGhostSetup_AffRN_9637.exe
You can use a thirdparty software which allows you play the DVDs with out entering the DVD region code. I recommend you to visit the links given below to allow you to watch all commercial dvd's on your dvd-drive:

http://www.allformp3.com/dvd-copy-software/dvd-region-code-free.htm

or

http://www.dvdidle.com/dvd-region-free.htm

NOTE: The URL above will take you to a non HP Web site. HP does
not control and is not responsible for information outside
of the HP Web site.


NOTE: The URL above will take you to a non HP Web site. HP does
not control and is not responsible for information outside
of the HP Web site.

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00038035
This should resolve the issue. If you need further assistance, please reply to this message and we will be happy to assist you further. I would like to add that we value your precious time and would be here round the clock to serve you.


1. Click Start, All Programs, Intervideo WinDVD, and Intervideo WinDVD.
2. Right-click the WinDVD Window and select Setup or Properties.
3. Click the Region tab and check the region code selected.
4. If there is a 0 in the Changes Until Permanent field, the DVD region code will not be able to be changed again.

If a number from 1 to 4 appears in the Changes Until Permanent field, add a mark in the checkbox of the region you want to select and click OK. The new region will be set up.

The HP Pavilion DVD software contains region coding. That means that only the DVDs assigned with the same region as the HP Pavilion DVD software will be played.

===========================================================================================

DVD Region Settings

DVD movie titles and DVD-ROM drives both have a region code. Region codes prevent playback of certain DVDs in certain geographical regions. Region codes are part of the DVD specification. The following list shows the DVD regional codes:

1 - U.S. and Canada
2 - Europe and Japan
3 - South East Asia
4 - Latin America and Australia
5 - Russia, rest of Asia and Africa
6 - China
7 - Undefined
8 - Special venues such as airplanes

You can only play a region 1 DVD movie title on a DVD-ROM drive that is set for region 1. If you set a DVD movie title to region 0, you should be able to play the DVD movie on any DVD-ROM drive. Some DVD decoders (hardware or software) are preset for specific regions and cannot be changed by the user. There are currently two types of DVD drives:

• RPC Phase 1: Does not have built-in support for region management. For these drives, Windows maintains the region count information and you can only set the region once.

• RPC Phase 2: Maintains the region change count information in hardware and you can change them up to five times.

When you reach the limit of changes that are allowed, you cannot reset the limit by reinstalling Windows 2000. Contact the manufacturer of your DVD-ROM drive to find out if you can reset the region. Presetting the default region can be done by a DVD-ROM drive manufacturer or Original Equipment Manufacturer (OEM). For more information about how to set the default region and other region issues, refer to the following Microsoft Web site:

http://www.microsoft.com/developer/tech/hardware/dvd/dvdregion.htm

To set or change the region for your DVD-ROM drive, use the following steps:

1. Right-click My Computer, and then click Properties.
2. On the Hardware tab, click Device Manager.
3. In the DVD/CD-ROM drives section, select your DVD-ROM drive.
4. Right-click the drive, and then click Properties.
5. Click the DVD region tab.
The "Current Region" and "New Region" should be displayed, as well how many times you can change the region. A message similar to the following example should be displayed:
You may change the region setting x more time(s).


Q: What is the difference between DVD-R and DVD+R? Which DVD burner should I buy?
A: DVD-R was developed by Pioneer. It is designed to be a recordable format compatible with DVD Video players and DVD ROM drives. This standard was approved by the DVD Forum and has been adopted by many DVD equipment manufacturers. Due to the fact that such standards are based on numerous patents, where the licensing of these patents costs manufacturers who do not own the patents substantial royalties in order to produce compatible equipment or media, a separate consortium of manufacturers decided that their financial interests would be best served by developing a competing recordable format. This format is known as DVD+R. The consortium is known as the DVD+RW alliance.

It is hard to say that one format is better than the other. Neither have significant advantages over the other. Both are good but not perfect in terms of their ability to create discs that are playable in most standalone DVD players. The bottom line is that you should pick a burner that suits your requirements, and buy media designed for your burner. The good news is that there are new burners such as Pioneer106 or Pioneer 107 that now support both -R and +R.

Some more Differences between DVD-R and DVD+R
=============================================

DVD-R:
Benefits: Better DVD playback compatiblity within home DVD players.
Drawbacks: Older technology and less money behind the format means that they come out with faster media and burner technology slower. You will frequently see DVD burners that will support (for instance) 16X DVD+R and only 8X DVD-R.

DVD+R:
Benefits: Faster speeds, more inovations like Double Layer discs (8.5 GB)
Drawbacks: Will not play is some home DVD players. If you know your home DVD player will play DVD+Rs then there is no reason to not use them.

==========================================================================================

Reinstall any hardware device :
===============================

1. Click Start, Control Panel, Performance and Maintenance, and then System icon.
2. This opens the System properties window.
3. Select Hardware tab and click Device Manager.
4. Click "+" beside the device you want to uninstall.
5. Right-click the device and select Uninstall.
6. Restart the system.

Windows will redetect the device on restart.

Reinstall Touchpad drivers:
===========================

1. Right-click My Computer.
2. Select Properties.
3. Click Hardware.
4. Click Device Manager.
5. Click the "+" symbol against Mice and Other Pointing Devices.
6. Right Click the option present and click uninstall.
7. Restart the system.


Vista:

1. Right-click "Computer".
2. Select Properties.
3. Click Device Manager.
4. Click the "+" symbol against Mice and Other Pointing Devices.
5. Right Click the option present and click uninstall.
7. Restart the system.

Download and install touchpad drivers from the following weblink

Reinstall USB devices :
=======================

Follow these steps:

1. Click Start, and right-click My Computer.
2. Click Properties, then click Hardware.
3. Click Device Manager.
4. Double-click the Universal Serial Bus Controllers branch to expand it.
5. Right-click USB Root Hub, and then click Uninstall.

NOTE: Select all the USB Root Hubs individually and uninstall them.

6. Click Apply button and close the Window.

Restart the notebook and the USB device drivers will be reinstaled.


Reinstall Keyboard
==================

1. Restart the system and press F8 during Startup to access the Startup menu. Ignore any error messages that occur.
2. Choose Safe Mode from the Startup menu and press Enter.
3. Click Start, Control Panel and then System icon.

Note: If you are unable to find that icon, click the "Switch to classic view" in the left panel. Then you should find that icon in the right panel.

4. This opens the System properties window.
5. Select Hardware tab and click Device Manager.
6. Click the plus (+) sign next to Keyboard to list the keyboard drivers.
7. Select one driver and click Remove. At the warning prompt, click OK.
8. Repeat this process until there is no listing for keyboard.
9. Close all windows and restart the computer.


Vista

1) Right click on "COmputer" icon
2) click on properties
3) Click on device manager on the left hand corner of the window.
4. This opens the System properties window.
5. Select Hardware tab and click Device Manager.
6. Click the plus (+) sign next to Keyboard to list the keyboard drivers.
7. Select one driver and click Remove. At the warning prompt, click OK.
8. Repeat this process until there is no listing for keyboard.
9. Close all windows and restart the computer.



Reinstall Power Management windows XP
=====================================


To reinstall Power Management in Windows XP, follow these steps:

1. Click Start, select Control Panel, and then choose Performance and Maintenance.
2. Click the System icon to open the System properties window.
3. Select the Hardware tab and click Device Manager.
4. Click the plus (+) sign next to System Devices.
5. Right-click the ACPI Fixed Features button and select Uninstall.
6. Restart the system.

On restarting the system, Windows will automatically detect and install Power Management on the computer.


To uninstall power management in ME, follow these steps:
========================================================

1. Click Start, then Settings, and then Control Panel.

Note: If you are unable to find that icon, click the "Switch to classic view" in the left panel. Then you should find that icon in the right panel.

2. Double-click the System icon to open the System Properties window.
3. Click the Device Manager tab and choose View Devices By Type.
4. Double-click System Devices.
5. Click Advanced Configuration and Power Interface Support so it's highlighted, then click Remove.
6. Restart the computer when it prompts you to do so.

To reinstall Power Management, take the following steps:

1. Click Start, then Settings, and then Control Panel.

Note: If you are unable to find that icon, click the "Switch to classic view" in the left panel. Then you should find that icon in the right panel.

2. Double-click Add New Hardware.
3. In the Add New Hardware Wizard, click Next until you are prompted to allow Windows to search for new hardware.
4. Select Yes and click Next.
5. Click Next to start the search.
6. Your system will detect Power Management. Click Finish.
7. Restart your computer.

==========================================================================================

Battery troubleshooting
=======================

c00253347 Automobile or Airplane Power Adapter May Cause Notebook to Shutdown or Discharge Battery
c00517764 Purchasing a Replacement Battery
c00596784 Understanding Lithium-Ion and Smart Battery
c00489858 Troubleshooting Battery Power
c00035862 Calibrating the Notebook Battery
c00035814 Troubleshooting Notebook Battery Power
c00375501 Lithium-ION Rechargeable Notebook Battery Guidelines
c00289729 Battery Indicates That it is Charged but Will Not Power Notebook
c00287805 Battery Charging Indicator Light is Not On When Battery is Still Charging
c00304323 Power Alternates Between Battery and AC Power
c00289785 Battery Lasts Shorter than Expected or Will Not Charge
c00295418 Windows Does Not Recognize Battery
c00259897 Battery Does not Power Notebook or Charge
bpb50190 Battery Types and Specifications
C00304382 Battery Does Not Last as Long as Expected or Fails to Completely Charge
C00253347 Auto or Air Power Adapter May Cause Notebook to Shutdown or Discharge Battery
c00289727 Battery is Not Detected By the Notebook
c00263333 Notebook Battery Fails to Charge During Initial Start
c00035864 Checking the Health of the Battery
c00311101 Notebook May Feel Warm and Battery May Fail to Charge
c00035862 How to calibrate Battery
c00035814 or c00485351 Troubleshooting Battery power

Pavilion Notebooks shipped with Smart Battery Technology:
---------------------------------------------------------
Models released in 2005: dv10xx*, dv20xx*, dv40xx*, dv50xx, dv60xx, dv80xx, dv90xx, ze20xx, L20xx
Models released in 2006: All series/models.

Battery Policy:
---------------
http://adt.can.hp.com:8081/displayDoc.jhtml?categoryId=11657&topicId=&contentId=c00655338.htm

HP Battery Check:
-----------------
www.hp.com/go/techcenter

HP Battery Check Frequently Asked Questions
-------------------------------------------
http://h10025.www1.hp.com/ewfrf/wc/genericDocument?cc=us&docname=c00625471&lc=en&jumpid=reg_R1002_USEN

Battery Health Center
---------------------
http://www.hp.com/go/techcenter/battery
http://h20239.www2.hp.com/techcenter/battery/index.htm
http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00035864

Extend notebook battery life
----------------------------
http://h71036.www7.hp.com/hho/cache/700-0-0-225-121.html

Reinstall Battery
-----------------
1. Right-click My Computer.
2. Select Properties.
3. Click Hardware.
4. Click Device Manager.
5. Click the "+" symbol against "Batteries".
6. Right-click each device under "Batteries" and select Uninstall.
7. Restart the system.

The respective device drivers would be reinstalled on restart.

Improve Battery Performance
---------------------------
Do not leave your battery dormant for long periods of time. We recommend using the battery at least once every two to three weeks.If a battery has not been used for a long period of time, perform recalibration.

When the laptop is not in use do not leave the battery installed. The notebook will slowly discharge the battery. Total self-discharge may also occur when the battery is left in storage, because the battery circuitry consumes power. Always fully charge your battery when not in use or when being stored for extended periods of time. Check on this battery every 3-4 weeks. If total self-discharge occurs, the notebook may not recognize the battery.

For more information related to this issue please visit the following web site:

http://www.supermediastore.com/notebook-battery-faq.html

NOTE: The URL above will take you to a non HP Web site. HP does not control and is not responsible for information outside of the HP Web site.

For long-term storage, the battery must be charged 20 percent to 50 percent to minimize capacity loss by self-discharge and to avoid deterioration of battery performance. Avoid using or charging batteries at high temperatures.

Battery Recalibration
---------------------

To calibrate a battery pack, you must fully charge, fully discharge, then fully recharge the battery pack.

Charging the Battery Pack

Charge the battery pack while the notebook is in use. To charge the battery pack:

1. Insert the battery pack into the notebook.
2. Connect the notebook to external power (The battery light is on as the battery pack charges).
3. Leave the notebook connected to external power until the battery pack is fully charged (The battery light turns off).
4. Discharging the Battery Pack

Hibernation is enabled by default, but can be disabled. Before you begin the full discharge, disable Hibernation. To disable Hibernation:

1. Select Start, Control Panel
2. Performance and Maintenance
3. Power Options
4. Hibernate tab
5. Clear the Enable Hibernation check box

Caution: If you plan to leave the notebook unattended during discharge, save your work before starting the discharge procedure.

To fully discharge the battery pack:

1. Select the power icon on the taskbar or select Start > Control Panel > Performance and Maintenance icon > Power Options icon > Power Schemes tab.
2. Record all settings in the Plugged In column and all settings in the Running On Batteries column, so you can reset them after calibration.
3. Use the drop-down lists to set each item in both columns to Never.
4. Select the OK button
5. Disconnect the notebook from the external power source, but do not turn off the notebook.
6. Run the notebook on battery power until the battery pack is fully discharged. When the battery pack is fully discharged, the battery light turns off and the notebook shuts down.
7. If you use the notebook occasionally during the discharge procedure and have set energy-saving time-outs, expect the following performance from your system during the discharge process:

* The monitor will not turn off automatically.
* Hard drive speed will not decrease automatically while the notebook is idle.
* System-initiated Standby will not occur.
* Recharging the Battery Pack

Connect the notebook to external power and keep the notebook connected until the battery pack is fully recharged and the battery light turns off.
You can use the notebook while the battery pack is recharging, but the battery pack will charge faster if the notebook is turned off.

1. Select the Power icon on the taskbar or select Start > Control Panel > Performance and Maintenance icon > Power Options icon > Power Schemes tab.
2. Reenter the settings you recorded for the items in the Plugged In column and the Running on Batteries column.
3. Select the OK button.

Caution: After calibrating the battery pack, reenable Hibernation: select Start > Control Panel > Performance and Maintenance > Power Options > Hibernation tab, then select the Enable Hibernation check box.

Show Battery Meter in the Task Bar:
-----------------------------------
If your computer has a battery, you can have a little icon in the System Tray (by the clock) display how much run-time is left on it. This can be a life-saver (ok, maybe just a work-saver) when you are running on battery, and can help you keep track of how much time you have left to work before the battery dies.

To configure this, simply open Control Panel from the Start menu, choose Performance & Maintenance, then click the Power Options icon. On the Advanced tab. Place a check (click) next to Always show icon on the TaskBar. When you are on AC Power, a small icon of a plug will indicate that. Similarly, when you are on battery power, a small icon of a battery will appear, and holding the mouse over it will display the percentage of battery life left.

The system has detected an incorrect battery for this unit
----------------------------------------------------------
The battery properties will not function properly.

Perform the following steps to correct the battery detection in Windows:

1. Turn off the notebook PC.
2. Remove the AC adapter from the notebook.
3. Remove the battery from the notebook PC.
4. Reconnect the AC adapter to the notebook PC.
5. Turn on the notebook PC.
6. Wait until Windows has completely started and the desktop icons appear.
7. Insert the battery into the notebook PC.

Wrong Battery
-------------

Hi Team,

Recently, we have have received queries regarding error wrong battery installed in the notebook. Here is the solution for the issue.


--------------------------------------------------------------------------------

Windows may not detect the battery properly or may indicate that you have installed the "wrong battery." The battery options will not be available in the Power Properties window.

Perform the following steps to correct the battery installation in Windows:
Turn off the notebook PC.
Remove the AC adapter from the notebook.
Remove the battery from the battery well.
Reconnect the AC adapter to the notebook PC.
Turn on the notebook.
Wait for 10 seconds after Windows has started and the desktop icons appear.
Insert the battery into the notebook.

Windows will properly detect the battery and the battery should charge normally.

Battery charger
===============

http://store.coyoteadapter.com/aaa.html

Battery performance
===================

Getting the most from the battery

Follow these suggestions to make battery power last as long as possible:


Plug in the AC adapter, especially when using a CD-ROM or DVD drive, or any external connections such as a PC card or a modem.

Set the display brightness to the lowest comfortable level (Fn + F1).

Put the notebook in Standby whenever not using it for a short while.

Put the notebook in Hibernation when saving the current session, but not using the notebook for a day or more.

Set the automatic timeout settings to emphasize saving power. If the notebook has a multispeed processor, use the lower speed on battery power (the default settings conserve battery power).

If the notebook has a wireless on-off button, turn off the wireless function when you are not using it. Press the wireless on-off button so that the light turns off.

If using PC card such as a network card, remove it when you are not using it. Some PC cards use significant power even while they are inactive.

If working with an application that uses the serial port or a PC card, exit the application when finished using it.

Do not leave batteries unused for long periods. If using more than one, rotate them.

If normally using AC power, make a practice of using the battery as the power source at least once a week.

Unplug the AC adapter when the notebook is not in use.

To preserve the life of a battery, be sure to charge it regularly.

For long-term storage, the battery must be charged 20 percent to 50 percent to minimize capacity loss by self-discharge and to avoid deterioration of battery performance.

Avoid using or charging batteries at high temperatures.


Battery recall
==============

HP is not affected by the battery replacement/recall program announced by Dell Computer Corporation on Tuesday, August 15, 2006. The recall is specific to Dell. HP uses batteries from multiple sources that consistently meet stringent HP quality and safety standards and pass rigorous testing requirements.

For reference to HP notebook battery replacement programs, refer to

http://www.hp.com/support/BatteryReplacement

Notebook Battery Replacement Program Announced April 20th of 2006
-----------------------------------------------------------------
http://h10025.www1.hp.com/ewfrf/wc/genericDocument?cc=us&docname=c00651205&lc=en&jumpid=reg_R1002_USEN

HP and the battery pack cell manufacturer identified a defect in assembled battery packs manufactured between March 2004 and September 2004. The recalled battery packs can overheat and create a hazard to consumers. HP considers the defect to pose a potential safety hazard to end users.

In view of the same, HP is conducting a worldwide voluntary recall of certain battery packs manufactured between March 2004 and September 2004 for use with various HP and Compaq brand notebook computer models. The notebook computer, itself, however, is not affected by this recall.

Affected battery packs were sold for use with the notebooks listed below.

HP Pavilion:

dv7000 ze4300 ze5300
dx4000 ze4400 ze5400
dx5000 ze4500 ze5500
dx7000 ze4600 ze5600
zd8100 ze4700 zv5000
ze4100 ze4800 zv5200
ze4100/xt1xx ze5155 zx5000
4200 ze5200 zx5200 ze4200

NOTE: If your notebook is NOT listed above, you are not affected by this program.

NOTE: Battery packs that may be part of this recall program have bar-code labels that start with either GC, IA, L0, or L1.

HP recommends that you visit the following Web site to determine whether the battery pack installed on your notebook is part of this program. If so, follow the guidelines to determine if the battery qualifies for a FREE replacement:

http://www.hp.com/support/BatteryReplacement

or

http://h30090.www3.hp.com/bpr/

If you qualify for a FREE replacement battery pack, you can order your battery pack through the same Web site.

You must return the affected battery pack to HP as outlined in the return shipping instructions accompanying your replacement battery pack.

If you are not able to access the website, or would like to place the order the replacement battery by phone, please call our representatives(US and Canada) at 1-888-404-7398 (7 am – 7 pm, CST Monday–Friday).

http://bpr.hpordercenter.com/bpr/Contact.aspx

Battery Time
============

1. Open Control Panel
2. Double-Click "Power options"
3. Select "Power Meter" tab.
4. check "show details for each battery".


As a HP Certified System Engineer, I can tell you that your search for the time remaining for the Notebook Battery will be useless. HP doesn't support/integrates the 'time remaining' option anymore for laptops. Why? Well because the 'time remaining' indication was never, never, never correct, the percentage remaining on the other hand was/is always for 98% correct. That's why more and more laptop manufacturers are stopping the 'time remaining' feature on the laptops.

The time remaining works for some time on some systems and will not work on some. Either way it does not indicate the exact time remaining for the Battery. So, I suggest you to go with the Battery percentage. That is more accurate.

You can try the following third party time indicator.

http://www.batterymatexp.com/

http://www.pcworld.com/downloads/file_description/0,fid,6924,00.asp

==================================================================================================

AN network
===========

http://www.dothill.com/tutorial/tutorial.swf

Live TV in Media Center
=======================

Kana ID # 1815594

========================================================================================================

BIOS troubleshooting
====================

BIOS version
============

Select Start -> Run type

msinfo32

Press Enter key.

That will open system information window.

You can find the BIOS name and version in that window.

Reset BIOS (BIOS reset)
----------

ZD7000:
-------
1. Turn on or restart the notebook.
2. Press the F10 key when the "HP Invent" logo appears on the screen.
3. Under Exit menu, select "Load Setup Defaults."

zt3000:
-------
1. Turn on or restart the notebook.
2. Press the F10 key when the "F10 = ROM Based Setup" message appears on the screen.
3. Under File menu, select the option "Restore Defaults."

zv5000/zx5000:
--------------
1. Turn on or restart the computer.
2. Press the F10 key when the Press F10 to enter system utility message is displayed on the HP Invent screen.
3. Under Exit menu, select the option "Load Setup Defaults."
4. Click Enter.

ze4900:
-------
1. Select Start, Turn Off Computer and select the option Restart.
2. When the logo screen appears, press F2 to enter the BIOS Setup utility.
3. Under Exit menu, select the option "Get Defaults Values."

dv1000/ze2000:
--------------
1. Turn on or restart the computer.
2. Press the F10 key when the "Press F10 to enter SETUP, F12 to boot from LAN" message is displayed on the screen.
3. Under Exit menu, select the option "Load Setup Defaults."
4. Click Enter.

ze4000/ze5000:
--------------
1. Close all applications, then restart the notebook: click Start > Turn Off Computer > Restart. (If necessary, you can press Ctrl+Alt+Del to restart.)
2. When the HP logo appears, press F2 to enter the BIOS Setup utility.
3. Under Exit menu, select the option "Get Default Values."

n5400, XE2 or XE3:
------------------
1. Restart the computer.
2. When the HP logo appears, press F2 to enter the BIOS Setup utility.
3. Under exit menu, select the option "Load Setup Defaults."

zt1000, xz300, xt1500:
----------------------
1. Restart the notebook.
2. When the HP logo appears, press F2 to enter the BIOS configuration utility.
3. Under Exit menu, select the option "Get Default Values."

ze1000, XF
----------
1. Restart the notebook.
2. Tap the F2 key as soon as the HP logo appears.
3. Select the "Exit" menu.
4. Select "Load Setup Defaults".
5. Select "Exit Saving Changes"

Steps to reset BIOS (model wise):


DV1000/DV2000/DV4000/DV5000/DV8000:
-----------------------------------
1. Turn on or restart the computer.
2. Press the F10 key when the Press F10 to enter system utility message is displayed on the HP Invent screen.
3. Under Exit menu, select the option "Load Setup Defaults."
4. Click Enter.

ZV5000/ZV6000/ZX5000/ZD7000/ZE2000/ZE4900/ZD8000/L2000:
-------------------------------------------------------
1. Turn on or restart the computer.
2. Press the F10 key when the Press F10 to enter system utility message is displayed on the HP Invent screen.
3. Under Exit menu, select the option "Load Setup Defaults."
4. Click Enter.

ZE1000/ZE4000/ZE5000/ZT1000/ZU1000/XZ300/XT1500/XF/Xh/XU:
---------------------------------------------------------
1. Select Start, Turn Off Computer and select the option Restart.
2. When the logo screen appears, press F2 to enter the BIOS Setup utility.
3. Under Exit menu, select the option "Get Defaults Values."

zt3000:
-------

1. Turn on or restart the notebook.
2. Press the F10 key when the "F10 = ROM Based Setup" message appears on the screen.
3. Under File menu, select the option "Restore Defaults."

n54xx/XE2xxx/XE3:
-----------------
1. Restart the computer.
2. When the HP logo appears, press F2 to enter the BIOS Setup utility.
3. Under exit menu, select the option "Load Setup Defaults."

n3xxx:
------

1. Select Start, Turn Off Computer and select the option Restart.
2. When the logo screen appears, press F2 to enter the BIOS Setup utility.
3. Press F9 to reset BIOS.

Good site on Power On Self Test Beep Codes for AMI and Phoenix BIOS:
=====================================================================

http://www.pchell.com/hardware/beepcodes.shtml

BIOS Beep Codes and Solutions


http://www.informit.com/articles/article.asp?p=27188&seqNum=14&rl=1

Forgot BIOS Password
--------------------
From your message, I understand that you forgot the BIOS password and need information on how to reset the password.If the password has been forgotten or lost, HP has a procedure to allow you to remove it. This procedure will need to be done by our Customer Care phone center, as this procedure cannot be completed through chat.

Proof-of-Ownership must be provided for your HP Pavilion Notebook PC.
The following information is needed when calling:

Customer Information:

* Customer (owner) name:
* Who the contact will be (if not the owner):
* Address:
* Phone number:
* Signature (no typed or electronic signatures):
* If the customer is not making the request for password removal,
please provide the following information:

- Date of request:
- Requester's name:
- Requester's address:
- Requester's phone number:
- Requester's signature (no typed or electronic signatures):

HP Pavilion Notebook PC information:

* Model number (ex: Pavilion Notebook XH136):
* PC serial number:
* Place where purchased or acquired (company, store, gift, etc.):
* Proof-of-Ownership (sales receipt, purchase order, etc.), with
the following minimum information:

- Place where purchased:
- Owner's name (if applicable):
- Date of purchase:

Fix Password removal contacts:

Days of Operation: Monday - Friday
Hours of Operation: 8:00 AM - 5:00 PM Mountain Time
Phone: (970) 278-8800, Option 3
Fax: (970) 679-5865

========================================================================================================

MSCONFIG
========

Disable the Startup programs from the MSCONFIG utility, follow the steps:

1. Click Start and select Run.
2. Type MSCONFIG and press Enter.
3. Click the Startup tab.
4. Clear all the checkboxes except any antivirus items.
5. Click OK.
6. Restart the system.

This will increase the System speed.


Repairing Windows XP:
=====================

To repair the operating system without destroying any personal data,
use the Windows operating system CD that was shipped with your HP
Pavilion notebook.

1. Ensure that the CD-ROM is connected to the notebook.
2. Turn on the notebook.
3. Immediately insert the operating system CD into the CD drive.
4. Press and hold the Power button for 5 seconds to turn off the
notebook.
5. Press the Power button again to start the notebook.
6. Press any key to boot from the CD, when prompted. The Welcome to
Setup screen is displayed.

NOTE: Do not press 'R' to repair at this point.

7. Press ENTER to continue. A Licensing Agreement screen is
displayed.
8. Press F8 to accept the agreement and continue. The Setup window is
displayed.
9. Press R to repair the selected Windows installation.

For a detailed description of the repair process with screen shots, please refer the following website link :

http://www.windowsreinstall.com/winxphome/installxpcdrepair/indexfullpage.htm

The repair process may take several minutes to complete. Your Notebook
will restart into Windows after the process is complete.

============================================================================================

QuickPlay
=========

For detailed information regarding QuickPlay software and the options on using the QuickPlay software, check the following PDF Document:
--------------------------------------------------------------------------------------------

http://h10032.www1.hp.com/ctg/Manual/c00280444.pdf


== Installing HP QuickPlay ==
-----------------------------

== Repartitioning the hard drive ==

HP QuickPlay requires a 204-MB partition. If you have to use the Operating System Restore, be sure to reserve 204-MB of free space during Windows installation. To repartition your hard drive:

1. Insert the Windows installation CD and follow the on-screen instructions.
2. When the prompt "To create the new partition, enter a size below and press Enter" is displayed, enter the Windows partition size. The Windows partition size is the maximum size listed minus 204-MB. (204-MB of free space will be reserved for the QuickPlay partition.)
3. Continue with the instructions on the screen to complete the installation of Windows on the first partition.
4. Refer to "Installing HP QuickPlay" for steps to install QuickPlay.

If you need to reinstall QuickPlay on a notebook with a partitioned hard drive:

NOTE: QuickPlay requires a 204-MB partition. If you have reinstalled your operating system, be sure you followed the instructions in "Repartitioning Your Hard Drive."

1. Insert the HP QuickPlay CD and restart the system by pressing the power button. The CD automatically runs the installation application.
2. Follow the instructions on the screen to reinstall QuickPlay.

NOTE: QuickPlay installation will stop if any of the following condititions occur:

- there is insufficient hard drive space
- you are attempting to install QuickPlay on an unsupported notebook.

Install the QuickPlay update SoftPaq using the following instructions :
-----------------------------------------------------------------------

1.In Microsoft Windows, go to http://welcome.hp.com/country/us/en/support.html and search for the Software and Driver Downloads page for your product. Use the instructions provided on the Web site.
2.Download and install the QuickPlay update SoftPaq using the instructions on the screen.
3.Shut down your notebook through the Microsoft Windows operating system.
4.Press the music or DVD button on your notebook to open QuickPlay.
5.Press Fn+Esc to access the Setup Menu.
6.Select General Settings --> Update.
7.Follow the instructions on the screen to complete the update. Your system will automatically shut down after the update is complete.

Issue: Availability of Quickplay 2.1 updates from Cyberlink web link:
---------------------------------------------------------------------

Agents can directly inform customers that Quickplay updates available on the Cyberlink web site are only compatible with Quickplay 2.1 version which is installed only on the HP Pavilion DV2000 Notebooks as of now.

http://www.cyberlink.com/cinema/hp/nb/enu/item2.jszp

============================================================================================

Reinstall Operating System
==========================

To format the hard drive and reinstall the operating system to bring the Notebook to factory settings, use the Windows operating system CD that was shipped with your HP Pavilion notebook. The procedure for the reinstallation is as follows:

1. Turn on the notebook.
2. Immediately insert the operating system CD into the CD drive.
3. Press and hold the Power button for 5 seconds to turn off the notebook.
4. Press the Power button again to start the notebook.
5. Press any key to boot from the CD, when prompted.
6. This will start loading some important files for installation.
7. After loading all the files, The Welcome to Setup screen is displayed.
8. Press ENTER to continue. A Licensing Agreement screen is displayed.
9. Press F8 to accept the agreement and continue.
10. The Setup window is displayed again.
11. Press the Esc key or Enter key to continue installing a fresh copy of Windows XP without repairing.
12. Press Enter again and follow onscreen instructions.

The reinstall process may take several minutes to complete and may result in some of your files being deleted. It is therefore highly recommended to create a backup of your important files before reinstalling the operating system. Your Notebook will restart into Windows after the process is complete.

You can find the screen shots for windows XP reinstall in the following weblink:

http://www.windowsxpprofessional.windowsreinstall.com/installxpcdoldhdd/indexfullpage.htm

After that insert the application and driver recovery disks and other software CD's one after another and install all of them following the on screen instructions.

http://www.windowsreinstall.com/winxppro/installxpcdnewhdd/index.htm

If a Windows XP CD was not included with your Pavilion notebook computer,
you could borrow a Windows XP CD from any of your friends or relatives and
perform the procedure mentioned above. If that is not possible, then you would
need to run the Recovery/QuickRestore process on your computer using the
Recovery/QuickRestore CDs bundled with your computer and return the computer
to the original, factory-default software state.

http://www.webtree.ca/windowsxp/clean_install.htm#b

Wrong Model Number
==================
===Download the HP Laptop Branding Utility"

You need to download and execute the utility from the following web site:

http://www.martini-man.com/pub/Utilities/

NOTE: The URL above will take you to a non HP Web site. HP does
not control and is not responsible for information outside
of the HP Web site.

After downloading the utility, please follow these steps:

1: Run Makedisk.bat

2: Boot computer with boot disk.

3: Select brand desired, (Omnibook, Pavilion)

4: After branding is complete, re-boot computer.

After running the utility, it will change the brand name and resolve the issue. The notebook should have a floppy drive to run the utility.

If the issue persists, after the Wrong Model Notebook error, there is a command prompt. In the following order, type:

After the Wrong Model Notebook error, there is a command prompt. In the following order, type:

1. Type

X:

then press ENTER.
2. Type

cd tools,

then press ENTER.
3. Type

setvar.bat

then press ENTER

This should produce a 4 letter code that needs to be written down. Once the Enter is being pressed, the screen will display the following similar information: (Example:...

X:\TOOLS> "MODEL=XXXX"
X:\TOOLS> "IMG_DIR=X:\recover\AIBRH01A.BU
X:\TOOLS> "DULNG=ABA
X:\TOOLS> "CD_DIAG=TRUE"

Note down the 4 letter code in place of "XXXX" carefully and continue with the next step.

4. cr8hib, then press ENTER.

After Enter is processed, it prompts for the 4 digit code. You need to type the four letter code that is displayed in the place of "XXXX" which is given as an example above. The code will be different for all the notebooks.


Microsoft Product Life Cycle
============================
I see that you need the Recovery CD kit for the Pavilion n5430 notebook. I am afraid the Recovery CD kit for the notebook is no longer supplied. This is because Microsoft no longer supports Windows ME, and HP no longer manufactures these Recovery CDs.


On October 15, 2002 Microsoft announced a new support life-cycle policy. This consistent and predictable policy is designed to standardize support guidelines across product lines and will cover most products currently available via retail purchase or volume licensing and future release products.

Product life-cycle policies provide advanced notification of planned changes in product availability and support. As per the Microsoft's life-cycle policy the Recovery CD for the N3/N5 series of Notebooks is no longer manufactured or is available from HP. You may have to purchase a retail version of Windows and install it on your notebook.

New URL for Windows Life-Cycle Policy

http://www.microsoft.com/windows/lifecycle/default.mspx

Effective July 11, 2006, Windows 98, Windows 98 Second Edition, and Windows ME will transition to a non-supported status. After this date, Microsoft will no longer provide any incident support options or security updates. Existing support documents, however, will continue to be available through the Microsoft Support Product Solution Center Web site.



End of support for Windows 98 and Windows Me

http://www.microsoft.com/windows/support/endofsupport.mspx



Microsoft Windows 98

http://www.microsoft.com/windows98/default.asp

http://support.microsoft.com/w98



Microsoft Windows ME

http://www.microsoft.com/windowsme/default.asp

http://support.microsoft.com/ph/6519



More information on Microsoft’s Support Lifecycle policy is available at http://support.microsoft.com/lifecycle/



RAM replacing written steps
===========================


The HP Pavilion notebook PC provides an memory expansion slot
for installing RAM expansion modules. Use HP SDRAM modules
only; EDO RAM is not supported.

The computer chips of your computer are extremely static-sensitive.
Static electricity can permanently damage the chips. Read the
following information carefully.

Caution: Handle the RAM module only by its edges. Otherwise, you
may damage the module due to electrostatic discharge.
Static electricity can permanently damage computer
chips. It is therefore important to discharge the
static electricity from your body before installing the
memory module. Discharge your bodys electricity by
touching the metal shielding around the connectors on
the rear of the computer.

Before beginning, you will need a small Phillips screwdriver to complete this procedure.

After you remove the RAM expansion cover, do the following to remove
the RAM modules:

1. Release the two latches at the sides of the RAM expansion module
by pushing them gently outward (away from the sides of the
module).
2. When you release the latches, the free edge of the module pops up.
3. Pull the module out of the connector.
4. Replace the RAM expansion module door.

To install RAM modules, perform the following steps:

1. Click Start, then select Shut down.
2. Unplug the AC adapter, if present, and remove the battery.
3. Remove the RAM expansion cover located on the bottom of the
notebook computer using a Phillips screwdriver.
4. Insert the RAM expansion module into the connector at about a
30-degree angle until it is fully inserted. Then, press down at
both sides of the module until it latches.
5. Replace the RAM expansion module door.
6. Insert the battery.
7. The procedure is complete. You may restart your computer.



one of the Fan not working
==========================


Depending on your model, vents can be found on the side, back, and/or bottom of your notebook PC. These vents allow air to flow through the PC and keep it cool. Buildup inside these vents impedes the cooling process. Purchase a can of compressed air (available at most computer retailers) and blow them out.



I'm sorry to hear about the issue with one of the fan not functioning on your notebook. Let me assist you in getting this issue resolved.

The operation of the fan is controlled by the thermal sensors that are equipped on your notebook. Once the temperature raises a certain threshold, the fan will automatically be switched on. The best way to check the functionality of the fan is by setting the Home and Office Desk settings in the power management and then run multiple applications simultaneously.

To set the Home and Office Desk settings for Power Management, perform the following steps:

1. Click Start > Control Panel > and double-click Power Options.
2. In the Power Schemes, select the option "Always On".
3. Click Apply and Ok

After this, open multiple applications like Word, Excel etc. This will make the processor run intensively and the second fan should now be turned on.

If the problem persists, download and install the latest BIOS update that is available for download from the following URL:


AUTOEXEC.NT errors
==================

16-bit MS-DOS Subsystem
path to the program that you are trying to start or install
C:\Windows\System32\Autoexec.nt The system file is not suitable for running MS-DOS and Microsoft Windows applications. Choose 'Close' to terminate the application."

" 16-bit MS-DOS Subsystem
path to the program that you are trying to start or install
C:\Winnt\System32\config.nt The system file is not suitable for running MS-DOS and Microsoft Windows applications. Choose 'Close' to terminate the application.
"

" 16-bit MS-DOS Subsystem
path to the program that you are trying to start or install
config.nt The system file is not suitable for running MS-DOS and Microsoft Windows applications. Choose 'Close' to terminate the application."


To resolve this problem, we have been providing MS-KB Article Q324767 which requires the Windows XP CD, which most of our customers do not have.

There is a 3rd party patch released for resolving this issue. The patch can be downloaded from the following link :

http://www.visualtour.com/downloads/xp_fix.exe

http://www.softpedia.com/get/Tweak/System-Tweak/16-bit-MS-DOS-Subsystem-Error-Quick-Fix.shtml

==================================================================================================

Ac Adapter troubleshooting
==========================

Identifying Ac Adapter and power cord
-------------------------------------

http://partsurfer.hp.com/power.htm

Universal Ac Adapter
====================

I am happy to inform that, You can use the Ac Adapter that came with your Notebook anywhere in the world without any problem. Your notebook comes with an Universal Power Adapter. So you need not purchase different power adapter for different countries. You need to purchase only Plug Adapters, so that you can connect the notebook to wall sockets used in different countries.

You may purchase the Plug Adapters from any of the following URL's:
-------------------------------------------------------------------
http://www.voltageconverters.com/plug_adapters.html
http://www.macally.com/spec/specialties/accessories/lc_ptc.html

For additional information you may refer to:
--------------------------------------------
http://www.currentsolutions.com/knowledge/country_spec_o-z.htm

Zd8000 Auto Adapter
-------------------
I would like to share some important information regarding ZD8000 Series Notebook Auto/Car adapter(180 Watts). Now a days, Customers are willing to purchase an Auto/Car adapter for ZD8000 Series Notebook which is not available at our HP Part store, local stores or any third party Web site.
Further, I came to know that the circuitry in the car's cigarette lighter can usually only handle 150 Watts of electricity. Due to this, the Auto/Car adapter is not available to purchase.

However, if you wish use the Notebook in car, need to get a inverter which converts 12V DC to 110V AC and support upto 200W. To this inverter we have to connect the Notebook AC power adapter and can use the Notebook without any issues. Please visit the following Web site to see the details of the inverter:

http://www.improvementscatalog.com/product.asp?product=268137zz&dept%5Fid=12500&subdept%5Fid=12530

NOTE: The URL above will take you to a non HP Web site. HP does
not control and is not responsible for information outside
of the HP Web site.

http://img148.echo.cx/img148/6429/main7ka.jpg

NOTE: Copy and paste the entire web link in a new Internet Explorer Window.

http://www.shoplaptop.net/power-car-hp-pavilion-zd-8000.html

90 Watt Auto adapter specially for L2000, ze2000, ze4000, ze4900, ze5000, zt3000, dv1000, dv2000, dv4000, dv5000, dv8000 Notebooks:
------------------------------------------------------------------------------------------
http://www.shopping.hp.com/webapp/shopping/product_detail.do?product_code=PF264A

Dv8000 Air adapter
------------------
http://www.ebatts.com/113_+_+_battery_part_AA-C14.aspx?redir=true&GCID=C10847x008&descrip=Pavilion%20DV8000

Auto Air Adapter third party
----------------------------
http://www.targus.com
http://www.lyndelectronics.com

zv5000 Auto Adapter
-------------------
http://www.laptoptravel.com/Adapter.aspx?ID=371&t=1

http://cgi.ebay.com/NEW-HP-Pavilion-ZX5000-ZV5000-Car-Adapter_W0QQitemZ6815976473QQcategoryZ64464QQrdZ1QQcmdZViewItem

Auto Adapter zv6000
-------------------
http://www.star-battery.com/laptop-auto/laptop-auto-adapter.php/hewlett%20packard_PAVILION%20ZV6000%20SERIES_auto_adapter

AC Adapters
-----------
http://www.lindelectronics.com/
http://store.yahoo.com/laptoppartsnow/power-aca-hp.html

==================================================================================================


c00300570 - Error in Windows Media Player 10
============================================

The following error may appear when you attempt to play a music file with Window Media Player 10:

The audio codec identified by the format tag 55 is required to play this file.

This may occur because the mp3 codec, which is required to play the file, is not properly registered or is corrupted.

To resolve this, perform these steps:

1. Close Windows Media Player.
2. Make sure your PC can access the Internet. If necessary, establish an Internet connection and open your browser.
3. Click Start on the taskbar, and then click Run .
4. Type regsvr32.exe I3codeca.acm and press Enter. This command attempts to register the ACM decoder over the Internet.
5. Open Windows Media Player and try to play your music file. If the error occurs again, close Windows Media Player and continue with the next step.
6. Open Windows Explorer. Click My Computer , open C:\Windows\System32 , right-click the file I3codeca.acm , and then click Rename . Type I3codeca.bak and press Enter to rename the file.
7. Open Windows Media Player, click Help and choose Check for Updates . This causes Windows Media Player to download the decoder and place a new copy on your PC.
8. Try to play your music file. If the error occurs again, close Windows Media Player and perform steps 2 through 4 to register the new ACM decoder.


Chipset drivers websites
========================

Intel chipset finder
====================

http://downloadfinder.intel.com/scripts-df-external/Detail_Desc.aspx?agr=Y&ProductID=955&DwnldID=8933&strOSs=All&OSFullName=All%20Operating%20Systems&lang=eng

Intel Chipset:

http://support.intel.com/support/chipsets/sb/CS-009247.htm

Nvidia Chipset:

http://www.nvidia.com/content/drivers/drivers.asp

VIA chipset:

http://www.viaarena.com/?PageID=2

AMD Chipset:

http://www.amd.com/us-en/Processors/ProductInformation/0,,30_118_756_759^871^2336,00.html

SIS Chipset:

http://download.sis.com/

ZE1000
http://www.viaarena.com/Driver/VIA_4in1_443v.zip

ze4000 and ze5000 (ALI chipset driver)
http://www.driverscollection.com/?file_id=18883
refernce--http://www.techspot.com/vb/topic1255.html

n3110 (Intel 440BX chipset driver)
http://downloadfinder.intel.com/scripts-df-external/Product_Filter.aspx?ProductID=816

DV8000t
ftp://aiedownload.intel.com/df-support/9589/a08/infinst_autol.exe

===========================================================================================
64-bit
======

HP does not recommend or support Windows XP 64 bit Edition, as HP does not ship home segment PCs with Windows XP 64 bit Edition. The reason for this is; currently most application programs like MS Office, Easy CD Creator, Record Now, etc. work only on 32 bit operating systems. HP support for Windows XP 64 bit Edition is limited to HP business PCs.


There are no Windows XP Professional x64 drivers available for download at this time from HP. Any support for these drivers is provided through drivers included in the operating system. The majority of drivers previously released for the 32 Bit Windows XP operating systems (Windows XP Home, XP Professional, and Media Centre Edition), do not work on Windows XP Professional x64 Edition.


=========================================================================
From your message, I see that you would like to know the upgrade option Windows XP 64 bit Operating system with your notebook.

Jerry, I would like to inform you that the CPU installed is 64bit but the chipset present in the notebook are not of 64bit still many of the chipset designer haven't designs their chipset which support 64bit Operating system. The chipset I am saying about is Graphic card, Sound Card, Wired and Wireless network card, also motherboard buses should have the feature that it should support the 64 bit data transfer rate. I'm sorry to inform you that due the various reasons I have mentioned above the drivers are unavailable for the 64 bit Edition of Windows because the drivers for the chipset has not been developed for Graphics, Modem and other chipset.

I would like to share some information with you that the Windows operating system included in the Recovery/Restore CD is enhanced by HP. The enhancements provide added functionality for power management, security, and the use of drives and PC Cards.

CAUTION: Replacing an HP enhanced operating system with a retail version will result in the loss of enhancements added by HP. In some cases, it may result in system lockups and loss of unsaved information. In other cases, complete USB support will become unavailable. This does not mean that you cannot installed other version of Windows, however installing a retail version of Windows will not install all the device drivers and you may need to download the missing device drivers.

I would like to inform you that HP supports only the operating system which is preinstalled with the notebook. All the softwares and device drivers are designed and tested only on preinstalled operating system. However, you will not void warranty if you are comfortable using retail version. We are dedicated to provide support to all of your customers who are in warranty or out of warranty except the hardware issue for out of warranty customers.

Additionally, I would like to provide information according to HP, this OS would not be supported on the consumer desktop and notebook PCs (Presario & Pavilion) at this point in time. This decision was made because the main pre-requisite for the Win XP x64 upgrade was that one had to already have Win XP Pro installed. This will exclude the vast majority of consumer PC's that are out in the market. HP is supporting Microsoft Windows XP Professional x64 Edition on newer business desktops and across its entire lineup of professional workstations, and Microsoft Windows Server 2003 x64 Editions on HP ProLiant servers.

HP Support for Windows x64 Editions:

http://h71028.www7.hp.com/enterprise/cache/8193-0-0-225-121.html


=========================================================================



Presently, HP is not supporting Win xp x64, because the main pre-requisite for the Win XP x64 upgrade is that one had to already have Win XP Pro installed.

I would like to add that all the consumer Pavilion notebooks are bundled with Windows XP Home, which does not entails for Win xp x64 upgrade. Presently HP is working on this issue with Microsoft and other device manufacturers. Once this is approved and the drivers for 64 bit OS are released by device manufactures, HP will test the drivers, add some enhancements and then release.

xp 64 bit drivers

From your message I see that you are looking for information about 64-bit driver support for 64 bit operating system. Dan I would first like to inform that this operating system is generally designed for home users and using this version in notebooks is not recommended. However HP is looking into this and once the drivers are available it will be notified.

HP support for Windows x64 editions

The more recently released Microsoft Windows XP Professional x64 Edition requires drivers specifically engineered for use with the x64 operating system. HP is currently supporting Windows XP Professional x64 Edition on HP Workstation and Commercial Desktop products and Windows Server 2003 x64 Editions on HP ProLiant Servers only.

There are no Windows XP Professional x64 drivers available for download at this time from HP. Any support for these drivers is provided through drivers included in the operating system. The majority of drivers previously released for the 32 Bit Windows XP operating systems (Windows XP Home, XP Professional, and Media Centre Edition), do not work on Windows XP Professional x64 Edition.

Most of the installation and hardware questions about this upgrade is listed on the following URL:

http://www.microsoft.com/windowsxp/64bit/evaluation/faq.mspx


First I would like to say that our Research Department is working inorder to develop the 64bit device drivers of the notebook.


Once the drivers are developed we will sure post on HP Support and Drivers web site.

However, I recommend to "Subscribe" for email notification for drivers and support.

Once the drivers are posted you will receive an email notification.

I am providing the link inorder to "Subscribe" for HP Drivers and Support.

http://h71036.www7.hp.com/hho/cache/3618-0-0-225-121.aspx


Yes, the CPU installed is 64bit but the chipset present in the notebook are not of 64bit still many of the chipset designer haven't designed their chipset which support 64bit Operating system. The chipset I am saying about is Graphic card, Sound Card, Wired and Wireless network card, also motherboard buses should have the feature that it should support the 64 bit data transfer rate. I'm sorry to inform you that due the various reasons I have mentioned above the drivers are unavailable for the 64 bit Edition of Windows because the drivers for the chipset has not been developed for Graphics, Modem and other chipset.

CAUTION: Replacing an HP enhanced operating system with a retail version will result in the loss of enhancements added by HP. In some cases, it may result in system lockups and loss of unsaved information. In other cases, complete USB support will become unavailable. This does not mean that you cannot installed other version of Windows, however installing a retail version of Windows will not install all the device drivers and you may need to download the missing device drivers.

64-bit drivers
==============

Presently, HP is not supporting Win xp x64, because the main pre-requisite for the Win XP x64 upgrade is that one had to already have Win XP Pro installed.

I would like to add that all the consumer Pavilion notebooks are bundled with Windows XP Home, which does not entails for Win xp x64 upgrade. Presently HP is working on this issue with Microsoft and other device manufacturers. Once this is approved and the drivers for 64 bit OS are released by device manufactures, HP will test the drivers, add some enhancements and then release.

===========================================================================================

Reinstall Multimedia
====================

To reinstall Multimedia in Windows XP, you have to first locate and edit the Sysoc.inf file. This will enable the Multimedia option in Add/Remove components list. The Sysoc.inf is a hidden system file that will not be listed by default. To view the Sysoc.inf file, you should enable the "Show Hidden Files and Folders" option under Files and Folders.

You can reinstall Multimedia by following these three steps:

Step 1: Display all hidden files and folders.
Step 2: Edit the Sysoc.inf file.
Step 3: Reinstall Multimedia using Add/Remove Programs.

Step 1: To display the hidden files and folders, follow these steps:
=====================================================================

1. Click Start and select Control Panel.
2. Click Appearance and Themes.
3. Click Folder Options and select the View tab.
4. Enable the option "Show Hidden Files and Folders."
5. Deselect "Hide Operating system Files" under Files and Folders.
6. Click Apply and click OK.

You can now view all hidden files and folders.

Step 2: Make changes in the Sysoc.inf file by following these steps:
====================================================================

NOTE: Create a backup copy of the Sysoc.inf file before making any changes to the file.

1. Click Start and select My Computer.
2. Double-click C: drive.
3. Double-click WINDOWS folder.
4. Double-click the "Inf" folder and open the Sysoc.inf file.
5. In the INF folder under the [components] section, locate the following entry:

"MultiM=ocgen.dll,OcEntry,multimed.inf,hide,7"

6. Remove "hide" from the entry and ensure that it appears as given below:

"MultiM=ocgen.dll,OcEntry,multimed.inf,7"

7. Save and close the Sysoc.inf file.

Step 3: Reinstalling Multimedia using Add or Remove programs:
==============================================================

1. Click Start and select Control Panel.
2. Click Add or Remove Programs and then click Add/Remove Windows components.
3. Double-click Accessories and Utilities.
4. Deselect Multimedia checkbox.
5. Click OK and click Next. Windows will complete the upgrade and prompt you to complete the process.
6. Click Finish and restart the computer.
7. After Windows loads, repeat steps 1-3.
8. Select the Multimedia checkbox.
9. Click OK and click Next.
10. Click Finish and restart the computer.

Multimedia is now reinstalled on the computer.


Microsoft Trail Key
-------------------
you can obtain a ms office trail key for free from Microsoft directly using the below weblink:

http://www.microsoft.com/office/trialkey

The known incompatible cards include:
=====================================

- SIIG 1394 2-Port CardBus

- IOGEAR 1394 3-Port CardBus Adapter

- COMPAQ SmartCard Reader

- Sierra 750 card

- Merlin C201 card

- PCMCIA-UMTS-Modem card

- ISDN- AVM Fritz Card (PCMCIA)

- ADAPTEC SlimSCSI 1460D PCCARD

Service Instructions:
This problem is due to the nVidia chipset limitation of the positive decoding. The problem
cannot be fixed within the system BIOS.


The PCMCIA cards claiming memory resources outside of the PCMCIA controller´s aperture (memory mapped I/O below 1M) will not function due to the absence of a fully subtractive bridge. The BIOS workaround cannot be used to address this issue.

Note: Generally we provide BIOS update for PCMCIA Card issues, If the issue is not resolved after installing the BIOS update inform the customer that the card may not be compatible with the notebook and try using a card from a different manufacturer.

Filename: c00269117


Anti-virus or Spyware
=====================

Spyware checking
================

You can download the Microsoft Windows Anti-Spyware software from the following URL:

directly provide the link from microsoft




You need to download the Ad-Aware software from the following URL:

http://www.download.com/3000-2144-10045910.html?part=69274&subj=dlpage&tag=button

You can perform online virus scan by visiting the following Web site:

http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym

OR

http://us.mcafee.com/root/mfs/default.asp

OR

http://housecall.trendmicro.com/

Please download and install the Anti-Spyware program from the following Web site:

http://vil.nai.com/vil/stinger/


drive letter change
===================

Issue : USB Floppy drive is listed as B: ( B drive ) instead of A: ( A drive )

Solution :

Start Regedit and find:
My Computer\HKEY_LOCAL_MACHINE\SYSTEM\MountedDevices.

Under that you will see a \DosDevices\B:
Select the entry and press F2 (or Right click and choose rename)
Rename to \DosDevices\A:


This solution worked instantly and customer was able to see A: in the explorer.

====================================================================================================

Internet explorer troubleshooting
=================================

Microsoft Internet Explorer 6.0
http://support.microsoft.com/ph/2073/en-us/?aid=3

c00062420 Blue Screen Error Occurs When Connecting to Internet
bph07138 Resolving Internet Explorer Issues
c00034785 Resolving Internet Explorer Error Messages
c00305881 Unable to Connect to Internet After Restarting Notebook
892889 You may receive Error 678 or Error 769 when you try to connect to the Internet or when you try to browse the Internet after you install Windows XP Service Pack 2
276550 Description and availability of Internet Explorer Error Reporting tool
318378 How to reinstall or repair Internet Explorer and Outlook Express in Windows XP
810978 Internet Explorer saves images as BMP's
260650 Internet Explorer Does Not Save Graphics Files in the Proper Format
318378 Internet Explorer repair and reinstall
177054 Internet shortcuts in Outlook Express do not start Web browser
842903 The Internet Explorer Address bar is missing

clear out temporary files and delete cookies
============================================

1) Open Internet Explorer and click on Tools
2) Click on Internet Options
3) On the General Tab, in the middle of the screen, click on Delete Files
4) You may also want to check the box "Delete all offline content"
5) Click on OK and wait for the hourglass icon to stop after it deletes the temporary internet files
6) You can now click on Delete Cookies and click OK to delete cookies that websites have placed on your hard drive.

To clear the Internet History in IE:
====================================

1) Open Internet Explorer and click on Tools
2) Click on Internet Options
3) On the General Tab, in the middle of the screen, click on Clear History
4) Click OK

To clean up other temporary files on your computer in Windows 98 or higher:
===========================================================================

1) Click Start, Programs (or All Programs), Accessories, System Tools, Disk Cleanup
2) Choose the correct drive usually C:\
3) Check the boxes in the list and delete the files

Auto-complete not working in Internet Explorer and Outlook Express:
-------------------------------------------------------------------
http://h10025.www1.hp.com/ewfrf/wc/genericSoftwareDownloadIndex?lc=en&cc=us&softwareitem=pv-10778-1

Internet Explorer freezes while browsing Internet
-------------------------------------------------

If you come accross an issue "Internet Explorer crashes while browsing Internet"

Or

Internet Explorer closes automatically while browsing Ineternet.

Follow the steps to resolve the issue :
-------------------------------------------------------
Step 1 :
--------

1. Click Start, point to Settings, and then click Control Panel.
2. Double-click Internet Options.
3. Click the Advanced tab.
4. Under Browsing, clear the Enable third-party browser extensions (requires restart) check box.
5. Restart Internet Explorer.


If the issue persist proceed with the next steps:
step 2 : checking for any corrupted files.
--------

1. Click Start, and then click Run.
2. In the Open box, type sfc /scannow, and then click OK.

Note: You may be prompted for the Windows XP installation media. Please provide the path for the Windows XP installation

files as C:\Windows\I386 or C:\I386 3. Restart the computer after completing these steps.
step 3 : Repair IE
-----------------
1. Click Start-> Search.
2. Click All Files and Folders.
3. Type ie.inf in the first box "All or part of the filename".
4. Choose C:\ drive in the Look In box.
5. Click the Search button.
Note : you will find the file in the following path C:\windows\inf\ie.inf
6. Right click on file "ie.inf" and select Install

Internet explorer not closing ( only closes with ctrl+alt+del):
---------------------------------------------------------------
Cause:
During system update, some dll's didn't register themself.

Resolution:

1. Go to "Start" -> "Run" -> and register the following dll's by using regsvr32 command:

regsvr32 scrrun.dll
regsvr32 msxml.dll
regsvr32 mshtml.dll
regsvr32 shdocvw.dll
regsvr32 browseui.dll
regsvr32 msjava.dll

regsvr32 urlmon.dll
regsvr32 actxprxy.dll

Note: Please try first to register the urlmon.dll and actxprxy.dll and restart Internet Explorer.

2. Restart the Internet Explorer.

Not sure whether this works.

Reuse windows for launching shortcuts
-------------------------------------
1. Open Internet Explorer.
2. Click Tools, Internet Options.
3. Click Advanced tab.
4. Uncheck the check box for "Reuse windows for launching shortcuts" in that list.
5. Click "Apply".
6. Click "Ok".

Default Homepage
----------------
1. Open Internet Explorer.
2. Click Tools, Internet Options.
3. Select the "General" tab.
4. Click "Use Blank" in the Homepage section.
5. Click "Apply".
6. Click "ok".

Issue resolved (cable internet connection DSL)
==============

EU was able to use wireless internet at work. However, was unable to connect to the internet via cable at home. And he also receives the message "Limited or no connectivity" and at 100mbps speed when the cable is plugged.

In this case there is no need to configure the cable dsl connection. Just make him follow the below steps. This will detect the internet connection.

1. Open Internet Explorer.
2. Go to "Tools" in the menu bar.
3. Go to "Internet Options".
4. Select the "Connections" tab.
5. Click on the "Settings" button.
6. Enable "Automatically detect settings" check box.
7. Click "Ok".
8. Click "Apply".
9. Click "Ok".

The connection is just been assigned to the wireless and not being detected by the ethernet cable.

FTP
---

1. Open Internet Explorer.
2. Go to Tools in the menu bar.
3. Go to Internet Options.
4. Go to Advanced tab.
5. Under Browsing, Check the option for "Use Passive FTP (for firewall and DSL modem compatibility)".
6. Click Apply. Click Ok.

Repair Internet Explorer
------------------------
1. Click Start, and then click Search.
2. Click All Files and Folders.
3. Click More advanced Options and select Search Hidden Files and Subfolders.
4. Type the following into the All or part of the filename field:

ie.inf

5. Click the Search button. The file ie.inf appears in the right window under the folder C:\Windows\inf.
6. Right-click ie.inf and select Install.
7. If a window opens asking for a file location, type the following into the Copy files from field:

C:\Windows\i386

8. After the files are copied, restart the computer.

NOTE: If the steps above do not work, click Start, Run, and type the following into the open field:

rundll32.exe setupapi,InstallHinfSection DefaultInstall 132
c:\windows\inf\ie.inf

Click OK to start the Installer.

Issue: error message a runtime error has occurred. do you want to debug?
------------------------------------------------------------------------
Resolution:

try going to Tools>Internet Options>Advanced
and check Disable Script Debugging
and uncheck Disaply a notification abt every script error

apply and close IE
reopen and now check for the problem.

If the issue persists try the following:

these type of errors can mostly fixed by IE Repairing !!!

Repair or Reinstall Internet Explorer in Windows XP:
http://www.theeldergeek.com/repair_ie6.htm
(First run the SFC scan, and then reinstall using ie.inf method)

if still no luck, then try running this tool:
http://www.mvps.org/sramesh2k/IEFIX.htm

Repairing Internet Explorer 6.0 in Windows XP:
----------------------------------------------
1. Click Start and choose Run.
2. Type the following in the Open box and click OK:

rundll32 setupwbv.dll,IE6Maintenance "C:\Program Files\Internet Explorer\Setup\SETUP.EXE" /g "C:\WINDOWS\IE Uninstall Log.Txt"

NOTE: Please type the entire command. You may copy and paste the same.

Download timed-out
------------------
If you see customer say that they are unable to download any softpaq or if they are getting timed-out message while downloading, you need to change the settings for Internet Explorer.

1. Open Internet Explorer.
2. Go to Tools in the menu bar.
3. Go to Internet Options.
4. Go to Advanced tab.
5. Under Browsing, Check the option for "Use Passive FTP (for firewall and DSL modem compatibility)".
6. Click Apply. Click Ok.


This is only applicable for LAN or DSL connection.

Issue:
------

When you open Internet Options Programs tab in Internet Explorer, Outlook Express may not be listed in the drop-down. Also, Outlook Express does not start from the Mail Button in Internet Explorer.

Cause:

This is caused if the following key/sub-keys or it's (default) value is missing in the registry:

HKEY_LOCAL_MACHINE \ Software \ Clients \ Mail \ Outlook Express

Resolution:

To resolve the problem, follow the steps to register the missing regsitry keys:

1. Click Start, Run
2. Type the following commands one by one:

"%programfiles%\Outlook Express\msimn.exe" /reg
regsvr32 "%ProgramFiles%\Outlook Express\msoe.dll"

This restores Outlook Express under the email clients list. Once you completed the above steps, select Outlook Express as the default mail client (from Internet Options, Programs tab) and click Apply.

Cannot Connect to the Internet Using AOL 9.0
--------------------------------------------
http://h10025.www1.hp.com/ewfrf/wc/genericDocument?cc=us&docname=c00241396

Secure website
--------------

I see that Internet Explorer is unable to connect to Secure web site. This issue might occur due to various reasons:

To troubleshoot this issue, I recommend you perform the following procedures:

=== Delete Temporary Internet Files ===

To delete the Temporary Internet files, follow these steps:

1. Start Internet Explorer.
2. Click Tools, Internet Options, and then click the General tab.
3. Under Temporary Internet files, click Delete Cookies.
4. Click OK when you are prompted to confirm the deletion.
5. Click Delete Files, and then click OK when you are prompted to
confirm the deletion.
6. Under History, click Clear History.
7. Click Yes when you are prompted to delete your history of visited
Web sites.
8. Click OK.

=== Configure Security, Content, and Advanced Settings ===

1. Configure Security settings for the Trusted sites zone in Internet
Explorer by following these steps:

a. In Internet Explorer, click Tools, Internet Options, and then
click the Security tab.
b. Click Trusted sites, and then click Default Level.
c. Add the secure Web site to the Trusted sites zone. To do so,
click Sites, type the Uniform Resource Locator (URL) of the
site in the Add this Web site to the zone box, click Add, click
OK, and then click Apply.

2. Clear the Secure Sockets Layer (SSL) slate and AutoComplete history
by following these steps:

a. Click the Content tab.
b. Under Certificates, click Clear SSL Slate.
c. Click OK when you receive the message that the SSL cache was
successfully cleared.
d. Under Personal information, click AutoComplete.
e. Under Clear AutoComplete history, click Clear Forms. Click OK
when you are prompted to confirm the operation.
f. Click Clear Passwords. Click OK when you are prompted to clear
all previously saved passwords, and then click OK two more
times.

3. Verify that Internet Explorer is configured to use SSL 2.0 and SSL
3.0 by performing these steps:

a. Click the Advanced tab.
b. In the Settings box, under Security, click to select the Use
SSL 2.0 and Use SSL 3.0 check boxes (if they are not already
selected), and then click OK.

=== Verify that Microsoft Cryptographic Services Service is Started ===

To verify that the Cryptographic Services service is started (and to
start it if it is not), follow these steps:

1. Click Start, and then click Run.
2. In the Open box, type: cmd
3. Click OK.
4. At the command prompt, type: net start cryptsvc
5. Press ENTER.
6. To quit command prompt, type: exit

=== Register .Dll Files ===

Re-register the following .dll files:

Softpub.dll, Wintrust.dll, Initpki.dll, Dssenh.dll, Rsaenh.dll,
Gpkcsp.dll, Sccbase.dll, Slbcsp.dll, and Cryptdlg.dll.

To re-register the .dll files, follow these steps:

1. Click Start, and then click Run.
2. In the Open box, type: cmd
3. Click OK.
4. At the command prompt, type the following lines and press ENTER
after each line:

regsvr32 softpub.dll
regsvr32 wintrust.dll
regsvr32 initpki.dll
regsvr32 dssenh.dll
regsvr32 rsaenh.dll
regsvr32 gpkcsp.dll
regsvr32 sccbase.dll
regsvr32 slbcsp.dll
regsvr32 cryptdlg.dll

5. Click OK when you receive the message "DllRegisterServer in
FileName succeeded".
6. Type exit to quit command prompt.

For more information on troubleshooting the issue, visit the following
Web site:

813444

NOTE: The URL mentioned above will take you to a non HP Web
site. HP does not control and is not responsible for
information outside of the HP Web site.

Repair Internet Explorer in XP :
--------------------------------
1.Click Start, and then click Search.
2.Click All Files and Folders.
3.Click More advanced Options and select Search Hidden Files and Subfolders.
4.Type the following into the All or part of the filename field: for example: inf
5.Click the Search button. The file ie.inf appears in the right window under the folder C:\Windows\inf.
6.Right-click ie.inf and select Install.
7.If a window appears asking for a file location, type the following into the Copy files from field: C:\i386
8.After the files are copied, restart the computer.

Repair Internet Explorer in 98 and Me:
--------------------------------------
1.Click Start, Settings, and then Control Panel.
2.Double-click the Add/Remove Programs icon.
3.Click the Install/Uninstall tab.
4.Select Internet Explorer and Internet Tools, and then click Add/Remove.
5.A menu with three options will appear. Select Repair Internet Explorer and follow the prompts until it restarts.
6.If a new version of Internet Explorer is available for download from Microsoft, upgrade to a newer version of Internet Explorer.

====================================================================================================

Outlook Express troubleshooting
===============================

Save E-mails
============

1. Select "Tools" and "Accounts".
2. Select the E-mail account in the list and click "Properties" button on the right.
3. Select "Advanced" tab.
4. Check the option "Leave a copy of message on server"

Spelling checker does not run on message in Outlook Express 5
=============================================================

http://support.microsoft.com/?kbid=224176

Outlook Errors
==============

http://www.generation.net/~hleboeuf/eroutlok.htm
http://www.modemhelp.net/oeerrors/oe.shtml
http://www.tiscali.co.uk/help/email/oe_errors
http://www.slipstick.com/problems/errorcode.htm

outlook express export
----------------------
http://tinyurl.com/5un5x

Unable to open attachments in Outlook Express
=============================================

1 Launch Outlook Express.
2 Within Outlook Express click the "Tools" menu, then click "Options."
3 Click the "Security" tab.
4 Remove the checkmark from the option labeled "Do not allow attachments to be saved or opened that could potentially be a virus."
5 Click "OK" to save your changes.

How to Set Up Outlook Express (configure outlook express)
=============================

http://www.microsoft.com/windows/ie/using/howto/oe/setup.mspx

Setting Up Your E-mail in Microsoft Outlook
-------------------------------------------
http://products.secureserver.net/email/email_outlook.htm

Configure microsoft outlook with Alltel
---------------------------------------
http://office.microsoft.com/en-us/assistance/HA011391531033.aspx

Configure microsoft outlook with Gmail
--------------------------------------
http://mail.google.com/support/bin/answer.py?answer=13278

Outlook Express (HTML text)
===============

1. Open "Outlook Express".
2. Select "Tools" and then "Options".
3. Select "Read" tab.
4. Uncheck "Read all messages in plain text".

Reinstall Outlook Express
=========================

You need to manually remove the registry entries to reinstall Outlook Express. To do this, perform the following steps:

1. While you are logged on as an administrator, click Start, and then click Run.
2. In the Open box, type regedit, and then click OK.
3. Locate the following appropriate registry subkey, right-click the IsInstalled (REG_DWORD) value, and then click Modify.

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components\{44BBA840-CC51-11CF-AAFA-00AA00B6015C}

4. Change the value data from 1 to 0, and then click OK.
5. Quit Registry Editor
6. Click Start, and then click Run.
7. In the Open box, type sfc /scannow, and then click OK.

Note that you may be prompted for the Windows XP installation media. Please provide the path for the Windows XP installation files as C:\Windows\I386 or C:\I386

8. Restart the computer after completing these steps.

Reinstall outlook express
=========================

In order to solve the problem regarding the Outlook Express, uninstall and reinstall Microsoft Outlook Express. To uninstall Outlook Express, take the following steps:

1. Click Start, then Settings, then Control Panel.
2. Double-click Add/Remove Programs.
3. Click the Windows Setup tab. The components may take a moment to load.
4. Scroll to Microsoft Outlook Express and clear the checkbox next to it.
5. Click Apply.
6. Restart the computer.

To reinstall Outlook Express, take the following steps:

1.Repeat steps 1,2 and 3 for uninstalling Outlook Express to reach the Windows Setup tab.
2.Check the box next to Microsoft Outlook Express.
3. Click Apply.
4. Restart the computer.

Microsoft Outlook® 2000 Inbox Repair Tool:
==========================================

http://office.microsoft.com/en-us/assistance/HA010549311033.aspx

====================================================================================================

Infrared
========

working with Infrared
=====================

To check if the system has built-in IR port, please follow these steps:

1. Click Start and select Run.
2. Type msinfo32 and press Enter.
3. This will open System information window.
4. Now, click the +sign near Components.
5. Click the Infrared icon on the left window.
6. You can see the infrared devices listed in the right-side window if there is a built-in infrared port.


I would like to inform you that the Pavilion ze5715ca notebook does not come preinstalled with a Infrared port. I would like to clarify that the case for the notebook is same for all the models released in that particular series. For example, the Pavilion ze5715ca notebook does not have the Infrared module installed, although the case has an Infrared sensor.


If there is an issue with infrared communications, check the following:

Note: Certain HP Pavilion PC models do not support infrared.

1. Make sure the infrared light path is not blocked.
2. Line up the HP Pavilion Notebook's infrared port and the other
infrared port in as straight a line as possible. The two ports
should be no more than 3 feet apart, with no obstructions in
between.
3. Verify that only one application is using the infrared port.
4. Remove any other PC Cards. An infrared IRQ conflict is possible
if two PC Cards are plugged in at the same time.
5. Reboot the computer.

Follow these steps to make sure the port is enabled:

1. Reboot the computer.
2. When the HP logo appears, press F2 or F10 to enter the BIOS Setup
Utility.
3. Select Advanced.
4. Set IrDA port setting to Enabled.
5. Set Mode to FIR.
6. If DMA channel conflicts with Parallel port DMA channel, change
Parallel Port Mode to EPP.
7. Select F10 to save the changed values and continue reboot.


Step 1: Disabling/Enabling the Infrared

1. Right Click on the infrared icon in the notification area(system tray).
2. Select Disable.
3. Again Right Click the infrared icon and select Enable.

Step 2: Reinstalling Infrared Communication.

1. 1. Click Start, Control Panel, Performance and Maintenance, and then System icon.
2. This opens the System properties window.
3. Select Hardware tab and click Device Manager.
4. Click "+" beside Infrared devices.
5. Right-click the listed Infrared device and select Uninstall.
6. Restart the system.

Windows will redetect the device on restart and reinstalls the drivers automatically.


How to add a new infrared device

Note that you need to use this procedure only if Windows XP did not install an infrared device automatically when you turned on your computer. To add a new infrared device:

1. Click Start, click Run, and then type hdwwiz.cpl in the Open box.
2. On the Welcome to the Add/Remove Hardware Wizard screen, click Next. When you are asked if you have already connected the hardware, click Yes, I have already connected the hardware, and then click Next.
3. In the Devices box, click Add a new hardware device, and then click Next.
4. On the Find New Hardware screen, click Install the hardware that I manually select from a list (Advanced), and then click Next.
5. In the Hardware types box, click Infrared devices, and then click Next.
6. In the Manufacturers box, click the device's manufacturer. In the Infrared Device box, click the appropriate infrared device that best matches your hardware.
7. If you have an installation disk for the infrared device, click Have Disk, click Next, and then follow any additional instructions to install the device.


How to view infrared device properties

There must be an infrared device installed in your computer to use this procedure. The settings in the infrared device properties are set automatically when you install a device, and do not (typically) need to be changed. To view an infrared device properties:

1. Click Start, click Control Panel, and then double-click Wireless Link.
2. On the Hardware tab, click the infrared device you want to view, and then click Properties.


How to configure a serial port for infrared communication

Your computer must support an infrared mode for a serial port. Use this procedure to install an IrDA transceiver that is provided by the computer manufacturer. Note that you should not use the following procedure unless you are familiar with altering BIOS settings in your computer. To configure a serial port for infrared communication:

1. Start the BIOS configuration utility for your computer. Note that the method for starting the BIOS configuration utility varies from one computer to another. For many computers, you can start the BIOS configuration utility by pressing a function key that is indicated during the computer startup process. Some computers require that you start by using special configuration disks.

2. Under the peripheral or serial port configuration section, change the mode to IrDA or Infrared.

==================================================================================================

Winsock XP fix
==============

http://www.snapfiles.com/download/dlwinsockxpfix.html

http://www.spychecker.com/progxpfix.html

==========================================================================================

Bluetooth troubleshooting
=========================

http://en.wikipedia.org/wiki/Bluetooth#Bluetooth_profiles (good link)

c00310049 Managing the Status of the Wireless or Bluetooth Network Adapter
c00304315 How to Determine if your Notebook has Bluetooth Hardware Installed
883259 How to install and configure Bluetooth devices in Windows XP Service Pack 2
840635 Cannot install a Bluetooth device after you install Windows XP Service Pack 2
883258 How to troubleshoot Bluetooth detection and connectivity problems in Windows XP Service Pack 2




There are a couple of USB to Bluetooth adapters that you can use for your laptops. They are available from the following URL's:

http://www.dlink.com/products/?model=DBT-120
http://www.kensington.com/html/4720.html
http://www.linksys.com/products/product.asp?grid=33&scid=38&prid=581
http://www.targus.com/us/product_details.asp?sku=ACB10US
Unable to Connect to a Bluetooth Device
---------------------------------------
http://h10025.www1.hp.com/ewfrf/wc/genericDocument?cc=us&docname=c00583172&lc=en&jumpid=reg_R1002_USEN

Using Bluetooth Wireless Personal Area Network Connections:
-----------------------------------------------------------
http://h10025.www1.hp.com/ewfrf/wc/genericDocument?cc=us&docname=c00045315&lc=en&jumpid=reg_R1002_USEN

Configuring the Bluetooth Network using the Initial Configuration Wizard:
-------------------------------------------------------------------------
http://h10025.www1.hp.com/ewfrf/wc/genericDocument?cc=us&docname=c00688165&lc=en&jumpid=reg_R1002_USEN

Bluetooth Hardware Not Found:
-----------------------------
http://h10025.www1.hp.com/ewfrf/wc/genericDocument?cc=us&docname=c00213459&lc=en&jumpid=reg_R1002_USEN

Unable to Play Media File from Wireless Network using a Bluetooth Headset:
--------------------------------------------------------------------------
http://h10025.www1.hp.com/ewfrf/wc/genericDocument?cc=us&docname=c00363255&lc=en&jumpid=reg_R1002_USEN

Bluetooth Software License Error Appears After Installing Windows XP SP2:
-------------------------------------------------------------------------
http://h10025.www1.hp.com/ewfrf/wc/genericDocument?cc=us&docname=c00223203&lc=en&jumpid=reg_R1002_USEN

Removing the HP Bluetooth Software and Installing the Microsoft Bluetooth Stack:
--------------------------------------------------------------------------------
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&objectID=c00711848&jumpid=reg_R1002_USEN

Bluetooth Overview:
-------------------
http://h10025.www1.hp.com/ewfrf/wc/genericDocument?cc=us&docname=c00222918&lc=en&jumpid=reg_R1002_USEN

Bluetooth Headset will not Connect
----------------------------------
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c00253996

Unable to Share Wireless Internet Connection over Bluetooth
-----------------------------------------------------------
http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00310166

Bluetooth Not Functioning After Swapping Hard Drive
---------------------------------------------------
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c00292918

Bluetooth Serial Port Service is Lost When Notebook is Docked
-------------------------------------------------------------
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c00292863

Bluetooth Does Not Function After Using Windows Update
------------------------------------------------------
http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00300140

Steps for Removing and Replacing the Bluetooth Module (zt3000)
-----------------------------------------------------
http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00273326

How to Transfer Files Between a Notebook and an HP iPAQ Pocket PC
-----------------------------------------------------------------
http://h10025.www1.hp.com/ewfrf/wc/genericDocument?cc=us&docname=c00227569&lc=en

How to Use a Bluetooth Mouse or Keyboard with a Bluetooth Enabled Notebook PC
-----------------------------------------------------------------------------
http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00215252

How to Print from a Bluetooth Notebook to a Bluetooth Enabled Printer Using Bluetooth
-------------------------------------------------------------------------------------
http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00221850

Unable to Connect to a Bluetooth Device
--------------------------------------- http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&objectID=c00583172

Bluetooth configuration manual
------------------------------
http://h10032.www1.hp.com/ctg/Manual/c00186949.pdf

Removing the HP Bluetooth Software and Installing the Microsoft Bluetooth Stack
-------------------------------------------------------------------------------
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&objectID=c00711848&jumpid=reg_R1002_USEN

Unable to Share Wireless Internet Connection over Bluetooth
-----------------------------------------------------------
http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00310166

Unable to Connect to a Bluetooth Device
---------------------------------------
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&objectID=c00583172

check
-----
You may see an icon for Bluetooth in Control Panel, it does not confirm that the notebook have Bluetooth module preinstalled in your notebook. You may check in Device Manager if Bluetooth is installed in your notebook. To check if Bluetooth is installed in your notebook, follow these steps:

1. Click Start, right-click My Computer, and then click Manage.
2. In the Computer Management pane, click Device Manager.
3. See if Bluetooth is listed in the hardware tree.

If Bluetooth is not listed in Device Manager, it confirms that Bluetooth in not installed in your notebook.

However, if you wish to have Bluetooth on the Notebook, you can purchase a USB Bluetooth adapter and connect it to the USB port on the Notebook making your Notebook Bluetooth capable.

Although, one such adapter is not available from HP, I have done a little research and I would like to inform you the following brands of USB to Bluetooth adapter for your notebook:

There are a couple of USB to Bluetooth adapters that you can use for your laptops. They are available from the following URL's:

http://www.dlink.com/products/?model=DBT-120
http://www.targus.com/us/product_details.asp?sku=ACB10US

NOTE: The URL above will take you to a non HP Web site. HP does not control and is not responsible for information outside of the HP Web site.

Creating a connection from the Bluetooth icon
=============================================

http://www.geocities.com/hpnotebooks/Bluetooth_conf.doc

Bluetooth Synchronisation
=========================

http://h41206.www4.hp.com/webapps/IV3/node.iv?locale=en_US&prodSeriesId=457080&node=prodITRC%2FDE_HS_OS_ipaq_EN_01_E%2FN1%7C2&prodTypeId=215348&serverId=1&printver=true


Setting Up Bluetooth Wireless Connections
=========================================

http://www.microsoft.com/windowsxp/using/networking/expert/bowman_bluetooth.mspx


Bluetooth printer (printer bluetooth)
=================

How do I print from a Bluetooth Notebook to a Bluetooth enabled printer?

Initial setup of Bluetooth printing can be somewhat confusing.
HP have compiled a document that takes you step by step through the following stages of a Bluetooth printing setup:

Overview
Prerequisites
Installing Bluetooth software on your notebook
Enabling Bluetooth hardware on your notebook
Installing the Bluetooth printer on your notebook
Printing a document via a Bluetooth connection
Troubleshooting Getting help with Bluetooth printing.

Following the above steps in order will ensure you are printing using Bluetooth and your HP Notebook in no time at all.

Please view the documentation here: c00221850

Bluetooth Software license does not include use with this Bluetooth device [6]
------------------------------------------------------------------------------
http://support.dlink.com/faq/view.asp?prod_id=2146&question=DBT-120_revB4

Bluetooth
---------

Following are the 3 steps required to make the notebook ready for Bluetooth communication:

* Installing Bluetooth Software.
* Enabling Bluetooth Hardware on the Notebook.
* Set up the Bluetooth software.

Installing Bluetooth Software:
-------------------------------

The Bluetooth software comes preloaded on your notebook hard drive. However, before you can use the Bluetooth device, the software must be installed and configured. The software Setup application included with your notebook will assist you in installing the Bluetooth software.

To install the software for your Bluetooth device

1. Select Start, All Programs and then Software Setup.
2. When the Software Setup Welcome window is displayed, select Next.
3. Clear the Hardware Enabling Drivers and Software Applications check boxes
4. Select the plus (+) symbol for Hardware Enabling Drivers to expand the list of available applications. Then select the Bluetooth check box
5. Select Next, and then select Finish to complete the installation

Enabling Bluetooth Hardware on the Notebook:
-------------------------------------------------

Before beginning the configuration of your Bluetooth software and drivers, verify that the wireless light on the notebook is turned on. If the light is not turned on, press the wireless button to turn on the Bluetooth device.

When the wireless light turns on, the Bluetooth device is powered on, hardware detection is initiated, and the Found New Hardware wizard opens, or, depending upon the operating system, the installation of the Bluetooth USB driver may be started automatically. If a dialog box is displayed, perform the following steps:

1. Select Next. (The installation of the USB driver for the Bluetooth device begins.)
2. Select Finish to complete the installation of the Bluetooth hardware-enabling driver

Set up the Bluetooth software:
-------------------------------

After the software is installed and bluetooth hardware is enabled, a Bluetooth icon will appear in the Windows System Tray located in the lower-right part of the screen. The Bluetooth icon provides easy access to Bluetooth operations. The color of the icon indicates the status of the connection.

Blue with red logo : Disabled
Blue with white logo : Enabled
Blue with green logo : Connected

If BWT is disabled (red logo), enable it by right-clicking the Bluetooth icon and selecting Start the Bluetooth Device. The logo will change from red to white. Then you can use the Bluetooth Setup wizard to configure the service and security features as follows:

1. Right-click the Bluetooth icon, and then select Explore My Bluetooth Places.

2. Right-click the My Bluetooth Places icon in the Folders pane of Windows
Explorer and select Bluetooth Setup Wizard to begin the configuration process.


1.http://h10025.www1.hp.com/ewfrf/wc/genericDocument?cc=us&docname=c00227569&lc=en
2.http://h10032.www1.hp.com/ctg/Manual/c00186949.pdf
3.Support Software for Bluetooth by HP SP28427.exe

Reinstall Bluetooth
-------------------

1. Click Start, Control Panel, Performance and Maintenance, and then System icon.
2. This opens the System properties window.
3. Select Hardware tab and click Device Manager.
4. Click "+" beside the "Bluetooth devices".
5. Right-click the "Bluetooth bus enumerator" device and select Uninstall.
6. Right-click the "HP Bluetooth Module" device and select Uninstall.
7. Restart the system.

===========================================================================================

Shopping
========

1-888-999-4747

Mon to Fri, 7 a.m. to 2 a.m. EST
Sat to Sun, 8 a.m. to 1 a.m. EST

HP Home & Home Office Store:
1501 Page Mill Road, Bldg 5U, MS1407, Palo Alto, CA 94304

Military support
----------------
866-472-8786

I hope u all are aware of this:

Parts/Service:

If the US army customer has purchased a Pavilion or Presario unit through an AAFES or NAVEX exchange in an overseas location, parts/service can be setup for those units. In these kinds of situations refer the customer to phone support.
For Pavilion and Presario units purchased in the US and other HP peripherals; the customer will have to arrange for the unit to be returned to an address in the United States and services will be setup from that location.

HP cannot ship parts to an APO/FPO address. Example of an APO address,
PO Box XXX
CMR XXX
APO AE XXXXX


AAFES 866-472-8786 phone number

Hard disk converter
===================

We can take the backup of the data on the hard drive by Connecting the laptop hard drive to a desktop computer as a slave drive . For connecting the laptop hard drive to the desktop computer, you will need to obtain a small convertor cable. Many such cable are available from the following web sites:

http://www.bixnet.com/adfor25to35h.html


Once you obtain the cable you can connect the hard drive to desktop computer running Windows XP and take the backup of the data.

it is very important to take the data backup before replacing the hard drive. You can take backup of data connecting the hard drive to a desktop computer as a slave drive. For connecting the laptop hard drive to the desktop computer, you will need to obtain a small convertor cable. Many such cable are available from the following web sites:

http://www.bixnet.com/adfor25to35h.html

or

http://www.myxtech.com/p/1857.html

Once you obtain the cable you can connect the hard drive to desktop computer running Windows XP and take the backup of the data.

Steps for backing up data on the notebook HDD to a desktop
==========================================================

Step 0. HANDLE HARDDRIVES DELICATELY. Turn off all Power. Remove Batteries from Laptop. Unplug from Wall.

Step 1. Carefully remove Hard Disk Drive from Broken or Problem Matic Laptop. This can be difficult as some have hidden screws and Covers. Look Under Stickers and rubber grommets and under keys. Sometimes they just snap together.

Step 2. Install Mounting Brackets (if you want) and Needed Jumpers (a Must) Usually this means: Set the jumpers on the 2.5 HD to Slave and the 3.5 HD in you Backup Computer System to Master. Unless you have a Cable Select IDE Cable and or System: Then Set the Jumper for Cable Select and Install.

Step 3. Install 2.5 to 3.5 IDE Converter and Power Cable to Drive.

Step 4. Connect Second Connector on IDE Cable to 3.5 HD Adapter

Step 5. Power Up system Using a Bios AutoDetect on the Drive.If the system Finds the Drive, you are in Luck, otherwise; the drive might be bad, or you have the jumper(s) set wrong, Or you Forgot to connect the Power Cable.

Step 6. Save Bios information.

Step 7. Repower Up System again.

Step 8. Copy data from Most likely Drive D: to a safe Place.

==================================================================================================

Audio
=====

Volume settings (Volume controls)
===============

Use the following steps to adjust volumes to their correct levels:

1. Click Start, and then Control Panel.
2. Open Sounds, Speech, and Audio Devices, and then click Sounds and Audio Devices.
3. Click the Advanced button under Device Volume.
4. Remove all check marks from Mute boxes at the bottom of the Master Volume window and adjust the volume setting slide bars to their highest positions.
5. Close the Master Volume window and test for sound.

Turn off Windows alert sound
============================

1. Open Control Panel folder.
2. double-click "Sounds and Audio Devices".
3. Click "Sounds" tab.
4. In Sound Scheme, select "No Sounds".
5. Click Apply, Ok

Audio distortion
================

You may experience stutter, echo, or distorted sound on the Pavilion if the hardware acceleration is not set correctly. To experience good audio quality, adjust the hardware acceleration slider for speaker in the Device Manger by following these steps:

1. Click Start and then Control Panel.
2. Click Sounds and Audio Devices.
3. Under Speaker settings, click Advanced.
4. Click the Performance tab.
5. Change the Hardware Acceleration slider's position.

NOTE: The slider can be positioned from "none" to "full" depending on the usage.

6. Click Apply and OK.

Repeat steps 5 & 6 till you get optimum audio performance.

At optimal level, sound will be clear and free from static or echo.

General steps:

1. Click Start and then Control Panel.
2. Click Sounds and Audio Devices.
3. Under Speaker settings, click Advanced.
4. Click the Performance tab.
5. Change the Hardware Acceleration slider's position to "Full".
6. Click Apply and OK.

==================================================================================================

Replacing Top memory (below keyboard) zv and zx series
====================

http://h10032.www1.hp.com/ctg/Manual/c00047539.pdf


power jack out of warranty
==========================

http://www.laptopjacks.com
http://www.dcpowerjacks.net
http://www.excelcomputerinc.com/html/xlsearchdcjack.asp

==================================================================================================

Linux
=====

LINUX disclaimer:
=================

The Pavilion product line is marketed and intended for home users, and is designed to run under the Windows vista and XP operating system. UNIX variants is not supported by HP consumer product range so we do not have any information on installing Linux on the computer.

Extensive testing and evaluation has been done on our business computer systems, which are designed to run Linux. Drivers for devices such as modems, video, and sound cards are not available under Linux for your Pavilion notebook. We apologize for any inconvenience you may have experienced and hope you understand our limitations.

Linux wireless driver
=====================

http://www.linuxant.com/company/

or

http://www.linux-on-laptops.com/hp.html

Linux drivers
=============

http://www.matts-workshop.com/hp_ze4325us_rh9.shtml

ZD8000 Linux
============

http://www.iomonkey.com/linux/hp_zd8000/
==================================================================================================

Virus scanning
==============

You can perform a free online Anti-virus scan from the following Symantec weblink:

http://security.symantec.com/sscv6/default.asp?productid=symhome&langid=ie&venid=sym

I am providing you a web site for Anti-virus software. This software will scan for any viruses and clean them from your computer. You can download the latest McAfee Stinger software from the following web site:

http://download.nai.com/products/mcafee-avert/stng260.exe

Windows Defender
================

http://www.microsoft.com/athome/security/spyware/software/default.mspx

power drain
===========

With an extensive use of the notebook, some times notebook would store some static charges which indeed will stop the notebook from powering up or charging the battery. The procedure to remove this static charges from the notebook is known as power drain. Performing a power drain procedure will not effect any personal data or delete any pictures from the hard drive on your notebook.

Power Drain Procedure:
======================

1. Disconnect the AC Adapter.
2. Remove the Battery and wait for couple of minutes.
3. Hold the Power button down for 30 seconds to 1 minute.
4. Reconnect the AC adapter and battery.
5. Turn on the Notebook power.

Disassembly of an HP Pavilion Notebook N5430 (N5000 series?) or Omnibook XE3
============================================================================

http://www.uofr.net/~greg/hardware/hp_pavilion_n5430_disassembly.html


Rebate
======

Regarding your inquiry about rebate, please contact concerned department at the following number to get the exact information.

Phone #: 888-385-5410

For more information related to Rebates please visit the following web site:

Frequently asked questions about rebates
========================================

http://h30014.www3.hp.com/offers/us/faq.asp


Check your rebate status
========================

https://h30172.www3.hp.com/status/default.asp

Kingston memory
===============

http://www.circuitcity.com/ccd/Search.do?c=1&keyword=sodimm&com.broadvision.session.new=Yes&context=&searchSection=All&BV_SessionID=@@@@0151651968.1151519049@@@@&BV_EngineID=ccdfaddiehljfifcfngcfkmdffhdfkl.0

Improving Video graphics memory (upgrade video)(upgrade graphics)
===============================

I am sorry to inform you that the video memory that is specified for any HP notebook model at the time of purchase cannot be changed after purchasing. After purchase of the notebook, the graphics adapter is not an option for upgrade because the notebook computers are equipped with onboard display graphics chipset and there is no provision for installation of an additional graphics adapter unlike in desktops computer where you can install a PCI and AGP display adapter.

However in order to boost the video performance in the notebook I would suggest you to perform the following steps.

1 Install Directx.
2 Change the Hardware Accelerator settings.
3 Install latest Video drivers

Step 1: Download and Install the Directx software from the following URL:

http://www.microsoft.com/downloads/details.aspx?FamilyId=0A9B6820-BFBB-4799-9908-D418CDEAC197&displaylang=en

Step 2: Adjusting hardware acceleration:

1. Right-click on empty region of the Desktop.
2. Select Properties.
3. Click the Settings tab.
4. Click the Advanced button.
5. Click the Troubleshoot tab.
6. Adjust the slider to a desired level (until when the problem does not occur).
7. Click Apply, then OK, then OK again to accept the change.
8. Restart the computer.

For more information on Hardware acceleration steps visit the following web site:

http://www.ati.com/support/faq/winxp/winxpconfigadjusthardwareaccelslider.html

Step 3: Install latest Video drivers from the following web site :

Notebook Full Recovery (System recovery)(Factory)
=================================================

You can use the Recovery CDs that came with the Notebook to reinstall the original factory software. This process can also be used to create a larger Utility partition on the hard drive, or to create a Utility partition on a new hard drive.

NOTE: The hidden Utility partition contains the e-DiagTools diagnostic tests and stores hibernation data for operating systems that do not provide hibernation.

To recover the factory installation of the hard dive, please follow the procedure below:

CAUTION: This procedure formats the hard drive and erases all data on the drive. After performing these steps, applications will need to be reinstalled. Back up all data from the hard drive as all data will be deleted from the drive during the process. Do not interrupt the following process or unplug the AC adapter until the process is complete.

1. Connect the AC adapter to the Notebook.
2. Insert the Recovery CD (Disc 1) into the CD or DVD drive (CD-ROM, CD-Writer, DVD-ROM, or DVD Writer.) If the Notebook is turned off, use a pin or straightened paper clip to press the release switch on the drive door to open it.
3. Turn on or restart the Notebook. To restart the Notebook, click Start, Turn Off Computer, and then Restart.
4. When the HP logo appears, press the ESC key to display the Boot menu.
5. Use the arrow keys to select the CD or DVD drive as the boot device, and then press ENTER.
6. When the Recovery CD dialog box appears, follow the displayed instructions. If prompted, accept the recommended partition size

NOTE: When installing the factory software, the recovery process
can take up to 15 minutes.

* If you wish to create the Utility partition without installing
the factory software, click Advanced and select "Do not load
operating system."

* If the hard drive is partitioned into several drives, install
the factory software on drive C without affecting other drives.
Click Advanced and select to restore only the C partition.

7. When prompted to restart the computer, press and hold the CTRL + ALT + DELETE keys and follow any instructions that appear.

For more details about recovering the factory installation of Windows on the Recovery CDs refer to the readme.txt file in the root directory of each disc.


Boot disk
=========

http://www.bootdisk.com/

http://www.allbootdisks.com/index.php?option=com_remository&Itemid=42&func=selectfolder&filecatid=88

Wireless keyboard and mouse
===========================

There is no driver CD provided with the expasion base as the devices (Keyboard and Mouse) does not require any drivers. At this point of time, please use the driver Recovery CD to reinstall all drivers from it.

Now check if the USB ports on your notebook are working by connecting any other USB device you may be having. If it does, then shutdown the notebook and connect the Expansion base, restart the notebook and follow these steps to configure the wireless keyboard and mouse to your expansion base.

1. Connect the wireless receiver to a USB port on the Expansion base.
2. Press the connect button on the receiver.
3. While the button is flashing, press the connect button on the bottom of the keyboard.
4. Turn the keyboard right side up.
5, If you are using the wireless mouse, press the connect button on the receiver again.
6. While the button on the receiver is flashing, press the connect button on the bottom of the mouse, using a pointed object such as a pencil tip.

If other USB devices does not work, then reinstall the USB drivers and then try the above steps once again to reconfigure the wireless keyboard and mouse.

Steps to reinstall USB ports are:

1. Click Start, Control Panel, and then Performance and Maintenance.
2. Double-click the System icon.
3. Click the Hardware tab and then Device Manager.
4. Double-click Universal Serial Bus Controllers.

If required uninstall the USB ports from here. To do so, right-click the USB controllers that are listed under Universal Serial Bus Controllers and click uninstall.

Also, make sure that the battery are having full charge. If required, replace the batteries of the keyboard and mouse for proper operation.

Brightness decreases on AC power
================================

I understand that the LCD display fades(gets dim) or becomes dark when plugged to AC Adapter.

Let me explain that the settings for brightness will be saved by Windows whatever have been configured the last time. So if the brightness is made to minimum when AC power is connected then it reflects the same settings next time when you plug the adapter.

So I suggest you to increase the brightness ( at plug-in position ) and then disconnect the Adapter. Now plug the adapter to test the results.

Increase display brightness. Fn+F8

After that shutdown the notebook. The brightness setting will be made permanent for AC Adapter. Similarly, you can save the settings when on Battery also.

Just for your information, you can use Fn+F7 to decrease display brightness.

NOTE:

The brightness setting of the screen is stored separately for battery power and AC adapter power.
For example: Remove the AC adapter and increase the brightness under the battery power. Now, connect the AC adapter and you can find the difference between the battery and Ac power brightness (vise versa).

Brightness decreases on Battery
===============================

I understand that the LCD display fades(gets dim) or becomes dark when on Battery power.

Let me explain that the settings for brightness will be saved by Windows whatever have been configured the last time. So if the brightness is made to minimum when on Battery, then it reflects the same settings next time when you remove the Ac Adapter.

So I suggest you to increase the brightness ( when only on Battery power without the Ac Adapter connected)

Increase display brightness. Fn+F8

After that shutdown the notebook. The brightness setting will be made permanent for Battery. Similarly, you can save the settings when on Ac Adapter also.

Just for your information, you can use Fn+F7 to decrease display brightness.

Collateral Part
===============

We would be happy to process the request for a replacement part. However, the part is a collateral part. This implies that the replacement of part entails returning the faulty one. The original part/product needs to be shipped back to HP within three (3) working days after receiving the replacement part/product. If the original part/product is not received within fifteen (15) days, you will be billed the cost of replacement. Furthermore, once billing for cost of replacement has occurred, you may not return the product for credit. Returned parts/products to HP will not be sent back to the customer.. We would therefore need your credit card details. We do not seek credit card information through chat as a policy. Please DO NOT provide any credit card information via chat. Such sensitive information is sought only through phone. Please provide us with the convenient date (2 dates) and time so that we can contact you for the credit card information. Additionally, provide us with the shipping details to which we can send the part to.

You will first receive the replacement drive from HP, you will receive a return way bill along with this box. You can send the defective drive in the same box using the return way bill for free shipping.


=== HP warranty conditions for collateral parts ===

* All returned spare parts must be in "as new condition", and returned in the original packaging.

* In cases where HP did not receive the defective part within 15 calendar days of shipment of the exchange part from you then you will be charged for the exchange part. Return instructions and pre-paid shipping label are included. No charges are assessed if the unit is returned within the required time.

=== Additional information needed ===

Please provide the following information about when we can contact you:

* Dates and Days (2 days):
* Time to call:
* Time Zone


* Telephone Number to call:

Shipping Information:

* Name:
* Organization:
* Mailing Address (No P.O. Boxes):
* Apartment/Building/Mailstop:
* City:
* State:
* Zip/Postal Code:
* Phone Number (including area code):


Product Information:

* Product Model Number (ex: ze4250, n5441 etc):
* Product Number (ex: C1234A):
* Product Serial Number (ex: US12345678):
* Product Purchase Date:

The Model, Product and Serial number is located on the bottom of the PC on a white sticker.

Fed_Ex
======

QASC : 232630086

BCSC : 232629681

http://www.fedex.com/Dropoff/start?locale=en_US


Shut Down
=========


Kellys corner(Notebook freezing on shut down) (when the message Windows is shutting down....is displayed.
===================================================================================

http://www.kellys-korner-xp.com/regs_edits/poweroff.vbs

Super Fast shut down patch
==========================

http://www.gold-software.com/download3774.html

Windows XP Home shut down
=========================

Windows XP Home and Professional versions allow all services to shut down in 20 seconds. The WaitToKillServiceTimeout value name in the registry allows you to specify a length of time that the service control manager must wait for services to complete the shut-down request.

If all the services are not closed properly, you may across some problems. By increasing the Shutdown time for services most of the problems with the Shutdown will be cleared. Following are the steps:

1. Click Start, Run.
2. Type Regedit and press Enter.
3. Navigate to HKEY_LOCAL_MACHINE entry.
4. Click Edit and click Add Value.
5. Enter the following:

Value Name: WaitToKillServiceTimeout
Data Type: REG_SZ
String:

6. Click OK.
7. Click File, Exit.
8. Restart the system.

However, the problem occurs if a process does not respond within this time-out period, Windows displays the "Wait, End Task, or Cancel" dialog box for the process, which prompts you to wait for another 20 seconds, stop the process, or cancel the shutdown process.

The problem can be solved by changing the timeout period. Follow the steps given below to do so:

1. Click Start, Run.
2. Type Regedit and press Enter.
3. Navigate to HKEY_CURRENT_USER\Control Panel\Desktop
4. The "WaitToKillAppTimeout" will be set to 20 seconds, edit and increase the time to 1000 seconds.
5. Click OK after changing the value.
6. Click File, Exit.
7. Restart the system.

WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall Windows. It is suggestable to take backup of the
registry before performing the steps. To backup registry, follow the steps given below:

1. Click Start, Run.
2. Type regedit and press Enter.
3. Click File, Export.
4. Enter a Filename.

The current registry settings will be exported to the specified file. If any problem occurs with the modifications, you need not reinstall the Operating System again and simply restore the registry.


When I choose "Shut Down" from the Start Menu, my computer restarts instead of shutting down
=======================================================================================

In order to resolve the problem regarding the system rebooting when shut down, you need to make certain modifications in the registry. It is suggestible that you backup the registry before modifying the registry. In order to backup the registry, follow these steps:

1. Click Start, Run and then type "Regedit" in the resulting window without the quotes.
2. From the File menu, click Export Registry.
3. Specify a destination file (say Regbackup) and save it on to the Desktop.

After this you need to modify the registry in order to solve the problem regarding the system restarting. To do so, follow these steps:

1. Click Start, Run and then type "Regedit" in the resulting window without the quotes.
2. Click the "+" sign next to HKEY_LOCAL_MACHINE.
3. Click the "+" sign next to System.
4. Click the "+" sign next to Current Control Set.
5. Click the "+" sign next to Control.
6. Move down to find Shutdown and click on it.
7. On the right hand side you will find an option "Fast Reboot".
8. Right click on it to select Modify and modify the value to 0.
9. Click OK to close and then Shutdown the system.

This should solve the problem regarding the system rebooting.

secondary solution
==================

Windows XP may restart automatically when you attempt to shut down the
computer or while browsing the Internet, if the "Automatically Restart"
option is enabled.

To resolve the problem, disable the "Automatically Restart" option by
following these steps:

1. Right-click My Computer and click Properties.
2. Click the Advanced tab.
3. Under "Startup & Recovery" options, click Settings.
4. Deselect the "Automatically Restart" option under System
Failure.
5. Click OK and then click OK again.

NOTE: After deselecting the "Automatically Restart" option, if
you receive a message describing the cause of the
critical Stop error, please get back to us with the exact
error message to help troubleshoot the problem.

If the "Automatically Restart" option is disabled or missing under
System Failure, set the value of the "AutoReboot" key to zero by making
necessary registry changes.

CAUTION: A registry backup is essential. An incorrect registry
entry may cause serious system problems or prevent the
computer from starting. You will not be warned of any
incorrect registry entries. If the registry is not
backed up, the only way to recover the system is to
reinstall the operating system.

To back up the registry, follow these steps:

a. Click Start and select Run.
b. Type Regedit in the Open field and click OK.
c. Click "File" in the menu.
d. Click "Export" from the drop-down menu.
e. Click the down arrow beside "Save In" and select Local Disk (C:).
f. Type Backup.reg in the File Name field.
g. Click Save.

To set the value of the "AutoReboot" key to zero, follow these steps:

1. Click Start, select Run, and type Regedit.
2. Click the plus (+) sign next to HKEY_LOCAL_MACHINE.
3. Click the plus (+) sign next to System.
4. Click the plus (+) sign next to CurrentControlSet.
5. Click the plus (+) sign next to Control.
6. Click CrashControl to highlight it.
7. In the right-window pane, locate the "AutoReboot" key.
8. Right-click the "AutoReboot" key and select Modify from the menu.
9. Change the value of the key from 1 to 0.
10. From File Menu, click Exit.

The computer should no longer restart automatically.

Windows xp backup utility
=========================

http://www.onecomputerguy.com/software/ntbackup.msi

Proof of purchase (POP)
=================

As per our records, the warranty of your notebook was valid till 14 Jul, 2005. If you have doubt with these warranty dates, then we need to update your warranty status. Therefore, please fax or e-mail your proof of purchase/receipt.

Fax: 800-563-4860

E-mail: hp.pop@mail.support.hp.com

NOTE: Hard Copy of the Receipt must be attached.

Along with the fax or e-mail, please include the following:

* Name of the owner:
* Phone Number:
* Physical Address:
* E-mail Address (Optional):
* HP Product Name:
* HP Product Number:
* HP Product Serial Number:
* Case and CSO Number (if applicable):

We will update your registration information within two hours from the time the fax or e-mail is received and then process the order for parts/service.

NOTE: If you have e-mailed your proof of purchase, you will receive a notification once the update occurs. If you fax the request, no response is given. You will only be notified if there is a problem with the warranty.

Please get back to us on live chat after you have sent your fax or e-mail. I can then check on your warranty information and do the needed.

Burning ISO Images
==================

http://trb.org/publications/burning_iso.html

Purchase Extended warranty
==========================

http://h20179.www2.hp.com/HPTotalCare/service_warranty/index.html
http://h71036.www7.hp.com/hho/cache/309991-0-0-225-121.html

Extended service plans for notebook PCs
=======================================

http://www.shopping.hp.com/webapp/shopping/generic_subcategory.do?storeName=storefronts&landing=warranty&category=esp_notebooks&subcat1=esp_notebooks&catLevel=2

http://www.shopping.hp.com/webapp/shopping/generic_subcategory.do?storeName=storefronts&landing=storefronts&category=esp_notebooks&subcat1=esp_notebooks&catLevel=2

The following is the URL from where we can check the available HP Care packs(extended warranty) by entering the product number of the notebook:
=====================================================================================

http://www.hpexpress-services.com/shop/application?page=catalog.jsp&action=link(pavillionnotebook)&product_category=hp%20pavilion%20notebook

==========================================================================================

Lightscribe:
============

LightScribe Simple Labeler

http://www.lightscribe.com/support/index.aspx?id=662&link=getstarted&u=19124&c=974&t=h


LightScribe - Downloads

http://www.lightscribe.com/support/index.aspx?id=307


LightScribe - Troubleshooting Guide

http://www.lightscribe.com/support/index.aspx?id=400


HP LightScribe Technology

Forget markers and adhesives. With this innovative technology, it's easy to make affordable, silkscreen-quality disc labels without a printer.

http://h71036.www7.hp.com/hho/cache/315116-0-0-225-121.html

LightScribe Frequently asked questions
--------------------------------------
http://h10058.www1.hp.com/digital/entertainment/us/en/lightscribe/faq.html

How to use LightScribe to label discs
-------------------------------------
http://h10058.www1.hp.com/digital/entertainment/us/en/lightscribe/lightscribe_how_to_use1.html

Creating Disc Labels on Your Notebook Using LightScribe
-------------------------------------------------------
http://h10032.www1.hp.com/ctg/Manual/c00307145.pdf

Creating Disc Labels with LightScribe
-------------------------------------
http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00208298#c00208298_sonic

Express labeler software : (LightScribe)
----------------------------------------
http://www.lightscribe.com/doc/setup.zip

To create a LightScribe label using Sonic Express Labeler:
----------------------------------------------------------

1. Click Start -> All Programs -> Sonic RecordNow! -> Express Labeler.

Note: You can also open the Express Labeler from within RecordNow! by clicking Label Disc.

2. Make sure that Disc Label is selected. Select Project.

3. Click Text and then enter text for the Title and Subtitle.

4. For each line of content description, click New and enter text for the information you want to include, and then click OK.

5. Select a label template by clicking Layout and choosing a layout.

6.If desired, select a background by clicking Background. Select one of the provided backgrounds or click More to find one of your own images to use as a background.

7. When you are satisfied with the appearance of your label design, insert the LightScribe disc (label side down) into the disc drive tray and then click Print.

8. From the Disc Label menu, select LightScribe 12cm Disc.

9. Select a Contrast Level and then click OK to begin burning the label. The estimated time to complete the label displays, along with a progress bar.

Troubleshooting Lightscribe
---------------------------
Updating the Lightscribe software should be done when encountering many Lightscribe issues.

There are documents and downloads to assist you in troubleshooting Lightscribe issues.

The Lightscribe system software update is a download which is often updated, even though the Softpaq number stays the same.

Refer to the latest version of SP26468 to ensure the customer has the latest update. This resolves Media Detection issues along with other issues.

The customer can also open the local HTML page on their PC (c:\softpaq\sp26468\LSUpdate.htm). From here, the user can just click on the download now link, and it’ll pull the latest update.

Documents available: C00208298, and C00405046

===========================================================================================

TROUBLESHOOTING WINDOWS STOP MESSAGES
=====================================

http://aumha.org/win5/kbestop.php

N series drivers
================

Y:\Pavilion Notebooks\HP Pavilion Notebooks - N3000, ZU & XU Series Drivers.html


Powerr management reinstall (Win 98)
===========================

To reinstall Power Management, perform the following steps:

1. Right-click the My Computer icon and select Properties.
2. Click the Device Manager tab.
3. Double-click System Devices.
4. Click Advanced Power Management or ACPI to highlight it.
5. Click Remove.
6. Close the System Properties window and restart the computer.

After the computer restarts, perform the following steps:

1. Click Start, select Settings, and choose Control Panel.
2. Double-click Add New Hardware.
3. Click Next at every prompt until you reach the Finish button.
4. Click Finish.


Kill Disk
=========

This utility will enable you create a bootable CD used in the process of reinstalling the OS.

You can download KillDisk utility from the following web site:

http://www.killdisk.com/downloadfree.htm

NOTE: The URL above will take you to a non HP Web site. HP does not control and is not responsible for information outside of the HP Web site.

**** In the above web site, under Download KillDisk section, click on 'Download Bootable ISO Image of Active KillDisk to burn CD' to download a bootable ISO image of KillDisk available under the "Bootable ISO Image for Professional version" segment.

**** Download Bootable ISO Image of Active@ KillDisk to burn CD.

**** This downloads an ISO IMAGE (not a regular file) that needs to be burned to the CD AS AN IMAGE (not as an added file). You may use any other System to burn the Killdisk CD.

Now, make CD/DVD drive, the first boot device by hitting ESC key at HP logo, insert the already created KillDisk CD, and reboot the PC.

**Disable Automatic Restart:
============================

1. Right-click on My Computer
2. Select Properties
3. Click the Advanced tab.
4. Under "Startup & Recovery," click Settings.
5. Under "System Failure," uncheck the box in front of "Automatically restart."

Please perform the following steps to stop the notebook from restarting when this error message appears on the screen, so that you can note down that error message somewhere and get back to us with that information.

Registry key setting if IP reset does not work
==============================================

http://www.petri.co.il/disable_apipa_in_windows_2000_xp_2003.htm

Resources for Windows XP :
==========================

http://www.kayodeok.btinternet.co.uk/favorites/kbasewinxp.htm#kbstop

Trident cyberblade 7i for windows 98
=====================================

ftp://ftp.nec-computers.com/pub/itemnr/NECFIUP03660100/vidj1w98v5495-47.exe

Volume control decreases
========================

If the volume control does not stay on the maximum value even when you raise the volume level top maximum, this indicates that the drivers for the sound card are corrupted. To resolve this issue, I recommend you perform the following steps to reinstall the sound adpater drivers:

1. Right-click My Computer, click Properties.
2. Click the Hardware tab, and then click Device Manager.
3. Double-click "Sound, video, and game controllers."
4. Remove the devices one by one by highlighting each one, clicking the Uninstall button and then the OK button. You will have to go back to sound, video, and game controllers each time, to complete this process.
Once this is done, there will no longer be a sound, video, and game controllers category.
5. Click Close at the System Properties box to close the properties box.
6. Restart the system. When Windows restarts, it should detect and reinstall your sound drivers.

If the problem persists, download and install the latest drivers for the sound adapter from the following URL:

Hide System Tray Icons :
========================

As you all know, the system tray is the small area at one end of the Task Bar (the bar that contains the Start Button) near the clock. It's a really handy area where many programs place their cute little icons, and where you can have some other handy icons display, such as the CPU Usage meter for the Task Manager, the sound icon, network traffic icons, etc. There can also be many less useful icons placed in that area as well. Fortunately, Windows XP gives you some control over which icons display there, so you can choose to only see the ones you deem worthy or useful.

To manage this area, simply right click the Taskbar, and choose Properties. In the Properties window that appears, on the Taskbar tab, check the box next to "Hide Inactive Icons" if it isn't already checked, and then click the "Customize..." button. That will bring up a window that allows you to choose one of three behaviors for each program icon that appears in the system tray: "Hide when inactive," "Always hide," or "always show."

====================================================================================================

Modem troubleshooting
=====================

Modem Configuration under Windows XP
------------------------------------
http://www.spectrum.net.in/modem_config_xp.htm

Testing the Modem with Help and Support in Microsoft Windows XP
---------------------------------------------------------------
http://h10025.www1.hp.com/ewfrf/wc/genericDocument?cc=us&docname=c00033138&lc=en&jumpid=reg_R1002_USEN

Resolving Cable, DSL, or Other Broadband Internet Connection Problems
---------------------------------------------------------------------
http://h10025.www1.hp.com/ewfrf/wc/genericDocument?cc=us&docname=c00055392&lc=en&jumpid=reg_R1002_USEN

How to Adjust Dial-Up Connection Settings (no dial tone)
-----------------------------------------
http://h10025.www1.hp.com/ewfrf/wc/genericDocument?cc=us&docname=c00034784&lc=en&jumpid=reg_R1002_USEN

Modem Stops Working After Computer Wakes from Sleep Mode
--------------------------------------------------------
http://h10025.www1.hp.com/ewfrf/wc/genericDocument?cc=us&docname=c00039053&lc=en&jumpid=reg_R1002_USEN

Unable to Connect or Slow Connection to a Dial-Up Network
---------------------------------------------------------
http://h10025.www1.hp.com/ewfrf/wc/genericDocument?cc=us&docname=c00033125&lc=en&jumpid=reg_R1002_USEN

Advanced Modem Troubleshooting
------------------------------
http://h10025.www1.hp.com/ewfrf/wc/genericDocument?cc=us&docname=c00230280&lc=en&jumpid=reg_R1002_USEN

Enabling V92 feature in modem from windows XP: (receive telephone calls and dont finish Internet connection)
------------------------------------------------------------------------------------------------
1. Open Control Panel.
2. Double-click on the "Phone and modem" icon.
3. Select the Modems Tab.
4. Select the modem adapter in the box and click the properties button.
5. Select the Advanced Tab.

In the text box for "Extra initialization commands"

Type

+PCW=0

6. Click Ok.
7. Click Ok.

Reinstall Modem:
----------------
1. Start the computer.
2. Press the F8 key when the blue HP logo appears. The Windows Advanced Options menu will appear.
3. Use the arrow keys to select "Safe mode" and then press Enter.
4. If a boot menu appears, use the arrow keys to select Microsoft Windows XP and then press Enter.
5. Log on to Windows as Administrator.
6. Click Start, Control Panel, Performance and Maintenance, and then System icon.
7. This opens the System properties window.
8. Select Hardware tab and click Device Manager.
9. Click "+" beside the device you want to uninstall.
10. Right-click the devices listed under this Category and select Uninstall. In the Confirm Device Removal dialog box, click OK.
11. Restart the system.

Windows will redetect the device on restart.

Modem Hyperterminal
-------------------
Windows XP has no pre-installed HyperTerminal connections. Follow these instructions to create a new connection and test the modem:

1. Click on the Start button
2. Click on All Programs
3. Click on Accessories
4. Click on Communications
5. Click on HyperTerminal
6. Type "test" in the Name field.
7. Select the default icon, and click OK. The Connect To window appears
8. In the Area code field, type: 866
9. In the Phone number field, type: 663-3665
10. Click OK. The Connect window appears
11. Click Dial.

NOTE: This makes a toll-free call to a mail server. It is not an endorsement to the service.

12. A window requesting a login and password should appear.
13. If it does, the modem is able to send and receive information. Close the window.
14. If it does not, make sure the connections are good and try this step again.
15. If the above procedures worked, the modem is working correctly. The issue is a software problem, or a problem with the ISP. To troubleshoot software problems, continue to the next Step. To troubleshoot ISP problems, go to Step 6, then contact the ISP if necessary.

Missing COM Port When Installing a New Modem (No dial tone)
-----------------------------------------------------------
1. Remove the modem from the system.

2. Determine which application, service or device is holding the COM port open by checking I/O and IRQ settings in Device Manager and System Information.

3. Quit the application or service that is holding the COM port open.

4. Run the Add/Remove Hardware Wizard again and reinstall the modem.

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&objectID=lpv19337&jumpid=reg_R1002_USEN

Workaround
----------
1. Right-click My Computer.
2. Select Properties.
3. Click Hardware.
4. Click Device Manager.
5. Click the "+" symbol against "Modems".
6. Right-Click on the listed Modem device and select "Properties".
7. Select "Advanced" tab in the Modem properties window.
8. In the "Extra initialization commands" text box type "AT&FX1".
9. Click "Apply" and then "Ok".
10. Right-click My Computer.
11. Select Properties.
12. Click Hardware.
13. Click Device Manager.
14. Click the "+" symbol against "Modems" drives.
15. Right-Click on the Modem device listed under that and select "properties".
16. Select the "Advanced" tab.
17. Click the "Advanced Port settings" button.
18. Change the Port Number: field to COM3.
19. Press "Ok".
20. Click "Apply".
21. Click "Ok".

Then change the Modem port to COM3. That should resolve the issue.

Modem Checking
--------------
1. Click start.
2. Select control panal.
3. Select "Phone and Modem options" icon and double-click it.
4. Select Modem tab and select the modem "Conexant 56K ACLink Modem"
5. Click the "proprites" button and select the "Diagnostics" tab.
6. Click "Query modem" button.

After two seconds you can see some "commands" and "Responce" above the "Query modem" button. This indicates that the modem is communicating with the oprating system and working properly.

Modem low speed
---------------
From the description of the issue in this email that the modem connects at only 26 KB or 28 KB in your computer system. To resolve this issue, I recommend you perform the following steps:

Modem may connect at a slow speed in a computer system due to several reasons. Perform the following checklist if your modem connects at a slow speed:

1) Confirm that the phone line is plugged directly to the modem and not plugged into any other devices (such as surge protectors, answering machines, and splitter) between the wall and your modem. These devices can cause problems with the modem and slow down the connection speed.

2) For best results, plug your phone line into the wall jack, and the other end into the jack on the back of the modem labeled "LINE".

3) If you have a secondary device connected to the phone jack on the back of your modem, remove it and check. This device could be causing the slow connection with your modem.

4) If the COM port is not configured correctly, the baud rate of the COM port will not allow the modem to connect at a maximum speed.

To increase the connection speed of your modem, follow these steps:

a. Click Start and Control Panel.
b. Click Printers and Other Hardware.
c. Click the Phone and Modem options icon.
d. Click Modem tab and select the modem you are using.
f. Click Properties and click Modem tab.
g. Select the Maximum Port Speed to 115200.

If you receive any problems with your ISP connection, follow the above process to reset the buffers back to their default settings. This might restore your modem connection speed. If not, contact your ISP. It is possible that they have a separate connection line for customers with faster modems.

1. Right-click My Computer click Properties.
2. Click the Hardware tab and click Device Manager tab
3. Click + sign beside Modem
4. Right click the modem you are using and click Properties
5. Click the Advanced tab and click Advanced Port Settings
6. Move the Receive Buffer and Transmit Buffer levels to their maximum.
7. Click OK to close the windows.
8. Restart the system to make sure the changes take effect.
9. Connect to your Internet Service Provider (ISP) and see if you notice any change.

System performance also play a vital role in the connection speed. Even though you receive data at a good speed, the connection speed will be less if the system is low on resources. The good connection speed converts into better performance only when the system resources are high. From the startup group you can uncheck the entries for the software which you can access through the programs menu in the system so that the system performance will improve.

1. Click Start, Run.
2. Type MSConfig and click OK.
3. Click the Startup tab.
4. You will get a list, where you can keep the necessary program and uncheck the program which you do not want in the startup.
5. Click Next.

You can restore any of the removed items by repeating the above-mentioned steps and selecting the applications checkboxes. If you continue to get low connection speeds, the only other way to increase the dial-up modem connection reliability and performance is by optimizing the Maximum Transmission Unit (MTU) and Maximum Segment Size (MSS) settings in Registry.

By default, Windows codes the value of MTU to 1500 bytes. This value is adequate for normal LAN networking, but when you connect to the Internet with a modem, this value is too high. This results in less than peak performance.

You can adjust this MTU value to closely match the requirements of a modem Internet connection. To modify this value in the Registry, follow these steps:

1. Click Start, select Run, and type regedit in the command line.
2. Locate the following:

HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\[Adapter ID]

3. If you find a MTU key, modify its value to 576. Otherwise, create a new DWORD value called "MTU" and set its value to 576.
4. Exit the registry and restart your computer.

These procedures should optimize the dial-up connection.

==================================================================================================

Determining the Processor Speed in Windows
==========================================

Viewing Current and Maximum Speed using HP Help and Support
===========================================================

Viewing Maximum Speed using Microsoft System Information
========================================================


You can view the maximum speed of your processor using the Microsoft System Information utility:

Click Start > Run > type
msinfo32 > click OK .

Or click Start > All Programs > Accessories > System tools > System Information .

The System Information utility appears. Processor information including maximum speed is shown in the dialog box.



You can use HP Help and Support to view both the current and maximum speed of your processor:

1. Click Start > Help and Support > Product Information.
2. Under My HP Computer , click System Information .
3. Processor information is displayed in the upper right-hand corner of the screen.

AMD and Intel
=============

c00370524

AMD PowerNow!
=============

Your notebook comes with AMD PowerNow! technology that can effectively increase notebook battery life, while delivering performance on demand.

AMD PowerNow! technology controls your notebook’s level of processor performance automatically, dynamically adjusting the operating frequency and voltage many times per second, according to the task at hand. When an application does not require full performance, significant amounts of power can be saved. However, the processor can instantaneously respond to increased workloads, allowing the system to deliver a responsive and rewarding computing experience.

You may see a lower processor speed when you are not using resources intensive applications. I would like to inform you that it is very much normal with "Power Now" technology.

For more information on AMD PowerNow! technology, you may also, visit this URL:

http://www.amd.com/us-en/assets/content_type/DownloadableAssets/Power_Now2.pdf

NOTE: Clicking the link may give an error indicating it is
invalid. If this occurs, copy the portion of the address
on the remaining line(s) and paste it at the end of the
address showing in your browser until the complete address
is displayed in the Address box.

AMDCPUID
========

http://www.amd.com/us-en/Processors/TechnicalResources/0,,30_182_871_12474,00.html
s

Intel speedstep
===============

Since Windows XP controls the speed step function of the processor,
instead of changing it from an individual tab, it can be changed by
setting the power scheme.

1. Click Start, Control Panel, and then the Power Options icon. The
Power Options Properties window will open.
2. Click the Power scheme tab.
3. In the Power Schemes section, select the option "Always On" from
the drop-down list. This will provide maximum CPU performance.
4. Click OK.

NOTE: This is not suggested for battery only usage, as the
battery performance may be effected.

For more information, visit the following Microsoft Web site:

316965

NOTE: The URL above will take you to a non HP Web site. HP does
not control and is not responsible for information outside
of the HP Web site.

c00036625

Microsoft KB Article for Windows XP
===================================

http://ecross.mvps.org/mskblinks.htm

Fed-Ex Locator
==============

http://www.fedex.com/Dropoff/start?locale=en_US


How to Use Windows XP to Share a Printer with Others on Your Network
====================================================================

http://www.microsoft.com/technet/prodtechnol/winxppro/maintain/share.mspx

File and Printer Sharing with Microsoft Windows

http://www.microsoft.com/downloads/details.aspx?FamilyID=87c0a6db-aef8-4bef-925e-7ac9be791028&DisplayLang=en


How to Use Windows XP to Share a Printer with Others on Your Network

http://www.microsoft.com/technet/prodtechnol/winxppro/maintain/printershare.mspx

============================================================================================

Windows updates
===============

Using Windows Update
--------------------
http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&cc=us&dlc=en&product=500449&dest_page=product&docname=c00491241

How to Enable Automatic Updates
-------------------------------
http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&cc=us&dlc=en&product=500449&dest_page=product&docname=c00292202

Windows updates failed not working
==================================

http://support.microsoft.com/default.aspx?kbid=822798
http://www.petri.co.il/wu_problems.htm

http://windows.epfl.ch/core/index.asp?article=163
http://v4.windowsupdate.microsoft.com/troubleshoot/

============================================================================================

Checking RAM memory specification
=================================

http://www.familoo.com/familoo/RepFiles/8585322307/aida32ee_393.exe

Unknown device
==============

If you are getting unknown device in the device manager, you may try the following patch, it will list the manufacturer of that unknown device and then we can search the drivers for the same:

http://www.softpedia.com/progDownload/Unknown-Devices-Download-2987.html

Taskbar and Desktop realign
===========================

http://www.kellys-korner-xp.com/regs_edits/nodesktop.reg

============================================================================================

Hard Drive Troubleshooting (hard Disk)
======================================

Hard Disk converter
-------------------
To connect the laptop hard drive to Desktop system you need to have a Laptop hard drive converters. Please visit the following Web site for Hard drive converters:

http://www.cablesnmor.com/f26500.html
http://www.trianglecables.com/25to35notide.html
http://www.sewelld.com/USBtoIDE.asp

Hard disk partition space
-------------------------
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=PSD_EX000608_CW01

HP and Compaq Desktop PCs - Size of Disk Drive Does Not Match Specifications in Windows XP

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?cc=us&docname=bph06847

HP Pavilion and Compaq Presario Notebook PCs - Size of Disk Drive Does not Match Specifications

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?cc=us&docname=c00035518


Hard Drive Maintenance Basics
=============================
Your hard drive is the workhorse of your computer. Review how your hard drive works, and what you can do to make sure it keeps working the way it should.

http://h71036.www7.hp.com/hho/cache/390-0-0-225-121.html

============================================================================================

Microphone
==========

Sometimes, you may have to enable the microphone before it is used.
Perform the following steps to enable the microphone:

1. Click Start and then click Control Panel.
2. Click Sounds, Speech, and Audio Devices.
3. Click Sounds and Audio Devices.
4. Click the Audio tab and then click the Volume button under Sound
Recording.
5. Slide the Mic Balance, Microphone Balance, or Microphone slider
close the top of its range.
6. Click the Select checkbox under Microphone if it does not already
contain a checkmark.
7. Close the volume window.
8. Click OK to close the Sounds and Audio Devices window.

If your computer has a SoundBlaster Live! soundcard, the microphone may
be muted. To enable the microphone, follow these steps:

1. Click Start and then click programs.
2. Click Creative and then click Sound Blaster Live.
3. Open Diagnostics.
4. Click the Mixer tab in the Creative Diagnostics window.
5. Locate the Microphone icon in Creative Mixer - Play Control window.
6. Click the arrow just below the microphone icon to activate the
microphone.
7. Close the Creative Mixer - Play Control window.

The microphone should now be enabled.


Sometimes, you may be unable to record sound using the microphone. This
issue may occur due to an incorrect setting or faulty microphone. I
recommend that you perform the following basic troubleshooting steps to
resolve the problem:

NOTE: The microphone works through the sound card and will not be
listed in the Device Manager separately.

=== Test the microphone ===

Make sure that the microphone is functional by plugging it into a
portable tape recorder and recording your voice to an audiocassette. If
the microphone successfully records the voice, test the computer's
record function by following these steps:

1. Click Start and then click Programs.
2. Click Accessories and then click Entertainment.
3. Click Sound Recorder.
4. Click the Record button (with red dot) and speak into the
microphone.
5. Click the Stop button (with gray rectangle) to finish recording.
6. Click the Play button (with gray arrow pointing to the right) to
play back the recording.

If there is no sound or signal while recording using the Sound recorder,
check for the following:

* Make sure that the microphone is firmly plugged into the microphone
port instead of the headphone or speaker port. To identify the
microphone port, check the sound card to see if the port is marked
with a picture of a microphone.

* If the microphone is connected to the correct port and there is
still no sound, the microphone's connector may not match up
correctly with the sound card port. Try unplugging the microphone
connector about 1 mm, so that the connector is sitting loosely in
the port. If you still receive the problem, push the connector
firmly into the port and perform the next set of troubleshooting
steps.

If you are unable to hear the recorded sound, perform the following
steps in order:

=== Check the microphone settings ===

1. Click Start and then click Programs.
2. Click Accessories and then click Entertainment.
3. Click Volume Control. The Volume Control window opens.
4. Click Options and then click Properties.
5. Click the Recording radio button under the "Adjust Volume For"
section.
6. Make sure that Microphone is selected under the " Show the
following volume controls" section.
7. Click OK. The volume control window should change to the Record
Control Window.
8. Click Options and then click Advanced Controls.
9. Click the Advanced button under Microphone.
10. Deselect the Alternate microphone checkbox under Other Controls.

NOTE: If Advanced Controls is not available, then an alternate
microphone is not present on the system.

=== Ensuring that the correct recording device is selected ===

1. Click Start and then click Control Panel.
2. Click Sounds, Speech, and Audio Devices.
3. Click Sounds and Audio Devices.
3. Click the Audio tab.
4. Under Sound Playback, select the Audio device that is installed on
the computer.

NOTE: There should be only one device listed in the drop-down
under Preferred device.

5. Under Sound Recording, select the Audio device that is installed on
the computer. It should be the same as the listing under Sound
Playback.
6. Click OK.
7. Close the Sound and Multimedia Properties window and test the
recording.

If there is still no sound, continue to the next Step.

=== Removing duplicate Sound card entries from Device Manager ===

1. Start the computer in Safe Mode:

a. Switch on the computer
b. Press the F8 key repeatedly, when the red Compaq logo appears.
c. Select the number that corresponds to Safe Mode and press the
ENTER key.

Windows will start in Safe Mode.

2. Right-click the My Computer icon on desktop and click Properties.
3. Click the Hardware tab and then click the Device Manager button.
4. Click the plus (+) sign next to the Sound, video and game
controllers icon.
5. In the list of devices, check for other sound card entries that have
the exact same name.
6. If there are duplicate entries, click them one by one and click
Remove.
6. Restart the computer.

The system will detect and install the sound card drivers again. Now,
try recording again to see if the problem is resolved.

=== Fixing feedback, noise, and static problems ===

If the microphone boost is selected, noise can interfere with recording.
Perform the following steps to check for and disable the microphone
boost setting:

1. Click Start and then click Control Panel.
2. Click Sounds, Speech, and Audio Devices.
3. Click Sounds and Audio Devices.
4. Click the Voice tab.
5. Click the Volume button inside Voice Recording or Voice Capture.
6. Click the Advanced button inside the Balance adjustment for the
microphone.
7. In Advanced Controls for Microphone select 1 Microphone Boost.
8. Click the Close button and exit out of all Windows.

Microphone
==========

Follow these steps to enable the Mic Port :

Go to Start > Control Panel > Audio > Sounds and Audio > Audio Tab > Sound Recording > Volume > Advanced > Select Mic Docking Sel (check or uncheck depending on whether the customer want to use the internal or external microphone).

The customer will need to adjust this setting every time the notebook is mounted or unmounted from the docking station.

============================================================================================


USB version upgrade
===================

I understand that the Notebook keeps reminding about a Hi speed USB controller that is being installed on the System. If you keep getting the message that a "Hi speed usb host controller" is required to obtain maximum performance, it is probably because you are trying to connect a USB 2.0 device to a USB 1.1 port.

Most computers ship with built-in USB 1.1 ports that support USB 1.1 device speeds only. USB 2.0 support is usually added to a computer via a USB 2.0 add-in card, though some newer computers may have USB 2.0 ports built-in. You can use the following steps to determine if your computer has USB 1.1 or USB 2.0 ports:

1. Right-click the My Computer icon and select Manage .
2. Click the Device Manager icon.
3. Click the plus (+) sign next to Universal Serial Bus Controllers.

If Enhanced Host Controller and/or USB 2.0 Root Hub Device is listed, then the computer has USB 2.0 ports. If Universal Host Controller and/or Open Host Controller is listed, then the computer has USB 1.1 ports. If it is determined that the computer has USB 1.1 ports, then you may obtain a USB 2.0 PCMCIA adapter and install on your computer to have better performance when using a USB 2.0 device. The USB 2.0 PCMCIA adapters are available in most electronic/computer stores. I have also listed below a few websits where you could purchase such cards online:

http://tinyurl.com/wt1o

or

http://www.provantage.com/buy-7STRP05X-3-port-cardbus-pcmcia-usb-2-0-startech-computer-parts-cbusb2-shopping.htm

http://www.iogear.com/products/product.php?Item=GPU202

Note: The information provided here is only for your reference. HP does
not test or recommend the usage of third-party devices with HP products.
Please check with the manufacturer if the device is compatible with your
HP notebook computer and if the drivers for the device are availabe for
the operating system installed on your computer.

You may also contact your nearest HP Authorized Service Provider for assistance in obtaining a USB 2.0 PCMCIA adapter. Hope the information is helpful. If you have further questions, please get back to us and we will be happy to help you.


Direct cable
============

purchase :

http://www.shopcreator.com/mall/productpage.cfm?store=ElectroworldLtd&productid=CBL-BLU-USB-DIRECT&did=62235

Use the Internet Connection Firewall
====================================

http://www.microsoft.com/windowsxp/using/networking/learnmore/icf.mspx


Disabling firewall
==================

Windows XP

1. Log on as a user that is a member of the Administrators group.
2. Open the Network Connections folder, right click the desired connection, and then click Properties.
3. Click the Advanced tab, and remove the check from Protect my computer and network by limiting or preventing access to this computer from the Internet.
4. Click Yes to the dialog windows that asks you to confirm your decision to disable the firewall.


Norton Internet Security

http://www.symantec.com/sabu/nis/nis_pe/

1. Log on using an account with Adult or Supervisor rights. Open Norton Internet Security.
2. On the left side of the window, click Internet Status and then click Current Status.
3. In the Current Status window, click Disable.


Norton Personal Firewall

http://www.symantec.com/sabu/nis/npf/

1. Open Norton Personal Firewall.
2. On the left side of the window, click Internet Status and then click Current Status.
3. In the Current Status window, click Disable.
4. You can also disable Norton Personal Firewall by right-clicking on the Norton Personal 5. Firewall icon in the notification area of the taskbar and selecting disable.

Here is the web link you can see the steps to allow a web link while using Norton firewall:

http://www.membercenter.org/NortonSetting.html


McAfee Internet Security

http://www.mcafee.com/myapps/is5/default.asp

1. Right-click the McAfee icon.
2. Point to Personal Firewall and then click Options.
3. Click the Security tab.
4. Set the Security Level by moving the slider to the desired level.
5. Set Access to Low.
6. Click OK to save changes.

McAfee Firewall
http://www.mcafee.com/myapps/firewall/default.asp?duration=2


1. Click Stop McAfee Firewall to disable the software.
2. From the Welcome to McAfee Firewall screen, go to the Network Control Settings and select Allow All Traffic.

Westell 2100

1. Open a web browser and go to the WireSpeed Dual Connect page at http://192.168.1.1/.
2. On the Configuration menu, select Firewall Configuration.
3. Select Low (or None).
4. Click OK when prompted to make the change.
5. Close the browser window.


To enable or disable the internet connection firewall

1. Click Start.
2. click Control Panel
3. Double–click Network Connections

NOTE: If your Control Panel is set to Category View, click Network and Internet Connections

4. In Category View, click Network and Internet Connections.
5. In Category View, click Network Connections.
6. Click to select the Dial–up, LAN or High–Speed Internet connection that you want to protect
7. Click on the connection that you want to protect.
8. Under Network Tasks on the left, click Change settings of this connection.
9. Alternatively, right-click on the connection, and click Properties.
10.On the Advanced tab, under Internet Connection Firewall, select one of the following:

(I) To enable Internet Connection Firewall (ICF), select the Protect my computer and network by limiting or preventing access to this computer from the Internet check box.

(II) To disable Internet Connection Firewall, clear the Protect my computer and network by limiting or preventing access to this computer from the Internet check box. This disables the firewall, your computer and network are then vulnerable to intrusions.

11. Check the box to enable the firewall.


Visit the following Web site to see the graphical representation

http://www.microsoft.com/windowsxp/using/networking/learnmore/icf.mspx

=======================================================================

*Reset The BIOS:
================
* First we ensure that CD/DVD drive is detected by system BIOS, we simply reset the BIOS, while will detect all the drives attached to system.

To restore BIOS defaults in your notebook, follow these steps:

1. Turn on the computer.
2. At the HP Logo press the F2 key.
3. When the BIOS boots up, press F9 to set up defaults.
4. Make sure the 'Yes' is highlighted and hit enter.
5. Press F10 to save the changes.
6. Make sure the 'Yes' is highlighted and hit enter.
7. The computer should then shut down and reboot.

The BIOS of the computer will be set to default.

When an incorrect CD-ROM device driver is installed, the CD-ROM drive,
the DVD-ROM drive, or CD-ROM R/W drive may not appear in the My
Computer window. Question marks may also appear on the devices that
are listed under CD-ROM drives in Device Manager. You can resolve the
problem by backing up the registry and then deleting UpperFilter and
LowerFilter registry keys, and by replacing the existing device
drivers.

Backup the registry and then delete UpperFilter and
LowerFilter registry keys, and then replace the existing device
drivers.

=== Backing Up Registry and Registry Key ===

CAUTION: The registry contains critical information and a
registry backup is essential. An incorrect registry
entry may cause serious system problems or prevent the
computer from starting. You will not be warned of any
incorrect registry entries. If the registry is not
backed up, the only way to recover the system is to
reinstall the operating system. Do not double-click the
Backup.reg file on the desktop unless you intend to undo
the changes you are making to the registry.

1. Click Start and select Run.
2. Type Regedit in the Open field and click OK.
3. Click "File" in the menu.
4. Click "Export" from the drop-down menu.
5. Click the down arrow beside "Save In" and select Local Disk(C:).
6. Type Backup.reg in the File Name field.
7. Click Save.

Reset TCP/IP
============

1. Click Start and select Run.
2. In the Open text field, type the following command:

cmd

3. Press enter
4. This will open the command prompt.
5. In the command prompt type the following :

netsh int ip reset resetlog.txt

6. Press Enter.
7. Type exit and press enter.
8. Restart the Notebook.

or

1. Click Start, select My Computer, and then choose Tools in the menu bar.
2. Click Folder Options and select the View tab.
3. In the Advanced settings section, select "Show hidden files and folders" option.
4. Click OK.
5. Click Start, select Run, and type C:\WINDOWS\INF in the textbox.
6. Click OK.
7. Locate the Nettcpip.inf file.
8. Right-click the file Nettcpip.inf and select Install from the menu.

Please click on start-->run and type cmd on the dos window

type 'ipconfig /release' to let go of the address.
and then, type 'ipconfig /renew' to renew the IP address

image files
===========

Why can't I save .jpg, .gif or .png images in their original format in Microsoft Internet Explorer?

http://www.microsoft.com/windowsxp/expertzone/newsgroupfaq.mspx#EABAA



Additional Info on IE issues

http://windowsxp.mvps.org/IEFAQ.htm

http://www.generation.net/~hleboeuf/ieimage.htm

Windows XP Patch: Inconsistent Gap Count Can Cause 1394 Devices to Not Enumerate
================================================================================

http://www.microsoft.com/downloads/details.aspx?displaylang=en&familyid=9e8df3f3-cd0c-4edb-936a-5f0043e88bb2

Swsetup (Software setup)
=======

On select models, you can restore some of the preinstalled applications / drivers through the Software Setup option. This option allows restoring of the application/ driver from the backup available on the hard drive and is preferred or more desirable when the customer is unable to connect to the Internet to download drivers. Below are the two methods on which this option can be accessed on HP laptops:

Method 1: To install a preloaded application, click Start and Software Setup. A setup wizard loads, and a list of applications is displayed. Select the application you want to install, and follow the instructions on the screen.

1. Click Start.
2. Click All Programs.
3. Click Software Setup.
4. Click Next to continue.
5. In the Select Components box, place a check next to the Programs or Drivers you want to install.
6. Uncheck any Programs or Drivers that you don't want to install.
7. Click the Next button to begin the installation(s).
8. Click "Yes I want to restart my computer now."
9. Click Finish to complete the software setup process.

NOTE: To view the descriptions and space requirements of preloaded HP utilities without installing them, click Start and Software Setup, and, after viewing the utility information, click Cancel.



Method 2: Software and Driver Installation from the C:\SWSETUP Directory on the hard drive

1. Click Start.
2. Click My Computer.
3. Double-click Local Disk (C:).
4. Double-click the SWSETUP folder.
5. Double-click the Program or Driver folder you want to install.
6. Locate the setup.exe file within the folder.
7. Double-click the setup.exe file.
8. Complete the installation steps and restart the computer.


Fed-Ex
======

296869767 - HP Account number for FedEX

Data Recovery (Hard Disk backup)
=============

http://www.datarecoverynet.com/
http://www.runtime.org/
http://www.bitmart.net/

Designed for Windows XP Media Center Edition 2005 Logo Partner List
===================================================================

http://www.microsoft.com/windowsxp/mediacenter/partners/dfw/partnerlisting.mspx

hpcmpmgr.exe
============

I understand that when you try to Shut down a end program message related to hpcmpmgr.exe appears.

The file “hpcmpmgr.exe” is related to HP Component Manager, a background program of HP All-In-One software. To resolve the error message, I recommend the following patch download which will disable the HP Component Manager software:

http://home.comcast.net/~lyvwyre/hpcmpmgr_disable.exe

If the problem persists, remove the hpcmpmgr.exe from the Startup using MSConfig utility within Windows OS. To do the same, perform the following steps:

1. Click Start and Run.

2. Type MSCONFIG and press Enter.

3. Click the Startup tab.

4. Clear the checkbox related to hpcmpmgr.exe.

5. Click OK.

6. Restart the system

This should get the problem resolved. There are other steps we can try, so let us know if the suggestion above does not work. I would like to add that we value your precious time and would be here round the clock to serve you.

configure dial-up connection in Microsoft Windows XP:
=====================================================

http://www.vancouver.wsu.edu/vis/online/html/xpdialup.htm


Determining if Intel SpeedStep® Technology is Working with Windows* XP
======================================================================

http://support.intel.com/support/processors/mobile/pentiumiii/sb/CS-007527.htm

==================================================================================================

MCE
===

Digital video recorder (DVR) Media Center Edition
======================

http://h10032.www1.hp.com/ctg/Manual/c00304392.pdf

Media center setup guide: (DVR-> Digital Video Recorder)
=========================

http://www.geocities.com/hpchatbri/TV_Tuner_Setup.pdf

Reset MCE
---------
http://h10025.www1.hp.com/ewfrf/wc/genericDocument?cc=us&docname=c00189039&lc=en&jumpid=reg_R1002_USEN

Windows XP MCE 2005 setup
-------------------------
http://www.microsoft.com/windowsxp/mediacenter/using/setup/default.mspx

Troubleshoot My TV
------------------
http://www.microsoft.com/windowsxp/mediacenter/using/productdoc/default.asp?url=/windowsxp/mediacenter/using/productdoc/rmtview/htm/troubleshoot.asp

Windows MCE
-----------
http://www.thedjlinkdomain.co.uk/mce2005tips.html

Recorded programs stored
------------------------
By default, Media Center stores the recorded programs in %sysdrive%\documents and settings\all users\shared documents\Recorded TV. If the user changes the drive to store recorded programs on to a drive that is not the system drive, Media Center stores the recorded programs in \Recorded TV.

using Media center edition:
---------------------------
http://www.microsoft.com/windowsxp/using/mce/default

Managing the recording options manually and default:
----------------------------------------------------
http://www.microsoft.com/windowsxp/mediacenter/using/guide/recordops.mspx#CustomRecording

Troubleshooting CD burning issues:
==================================

http://support.microsoft.com/?scid=kb;en-us;324129

How to move the temporary files location for Windows XP CD recording
====================================================================

http://support.microsoft.com/kb/308572/

Touch up the pictures with Media Center:
----------------------------------------
http://www.microsoft.com/windowsxp/mediacenter/using/digphotos/fixpictures.mspx

Burn movies onto DVDs:
----------------------
http://www.microsoft.com/windowsxp/mediacenter/using/DVD/burntvtodvd.mspx

Using Media Center:
-------------------
http://www.microsoft.com/windowsxp/mediacenter/using/showme.mspx

When trying to setup the TV signal in MCE 2005, you may receive the following error:
------------------------------------------------------------------------------------
"Tuner Not Found"

Please visit the following Microsoft article for resolution:

http://support.microsoft.com/Default.aspx?id=910905

MCEBrowser
----------

Surf the internet using a Media Center remote control (MCE 2005)
-----------------------------------------------------

http://www.anpark.com/software.aspx

MCEBrowser is a plug-in for Microsoft Windows XP Media Center Edition which allows you surf the Internet using a Media Center remote control. Some of the features include: Browse to home page or favorites, scroll around within Web pages, highlight and select links within Web pages to navigate, enter text in web forms, zoom in and out for 10-foot style surfing, and compatible with Media Center Extender devices.

Visit the following web link to download the MCEBrowser:
--------------------------------------------------------
http://www.download.com/MCEBrowser/3000-11444-10496763.html?part=dl-MCEBrowser&subj=dl&tag=button

This will allow you to leave and join domains within Windows Media Center Edition 2005.
--------------------------------------------------------------------------------------

01 - Insert Windows XP CD.
02 - Start > Run > X:\i386\winnt32.exe /cmdcons
03 - (replace X: with the appropiate drive letter)
04 - Acknowledge prompt by clicking 'Yes'.
05 - Skip updating process by clicking 'Cancel' or by pressing 'Esc'
06 - After installation, acknowledge success msg. by clicking 'Ok'
07 - Start > Shutdown > Restart
08 - At boot menu, select 'Microsoft Windows Recovery Console'
09 - Select proper installation to log onto (default: 1) and press 'Enter'
10 - (If prompted, enter Administrator password and press 'Enter')
11 - Type (without quotes) and press enter: 'cd system32\config'
12 - Type (without quotes) and press enter: 'copy SYSTEM C:\'
13 - Type (without quotes) and press enter: exit
14 - At boot menu, select 'Windows XP Media Center Edition'
15 - Start > Run > Type: 'regedit' and press enter
16 - Click on 'HKEY_LOCAL_MACHINE'.
17 - File > Load Hive...
18 - Browse and select C:\SYSTEM
19 - Specify key name 'BANANA' and click OK
20 - Expand: HKEY_LOCAL_MACHINE > BANANA > WPA > MedCtrUpg
21 - On the right-hand side, double-click IsLegacyMCE value
22 - Change selected value to 1 and click Ok. (THAT IS NOT AN L!)
23 - Click on BANANA subkey (under HKEY_LOCAL_MACHINE).
24 - File > Unload Hive. Confirm.
25 - Start > Shutdown > Restart
26 - At boot menu, select 'Microsoft Windows Recovery Console'
27 - Select proper installation to log onto (default: 1) and press 'Enter'
28 - (If prompted, enter Administrator password and press 'Enter')
29 - Type (without quotes) and press enter: 'cd \'
30 - Type (without quotes) and press enter: 'copy SYSTEM C:\WINDOWS\SYSTEM32\CONFIG\SYSTEM'
31 - (Yes, you want to overwrite - Go ahead and do it)
32 - Type (without quotes) and press enter: 'del SYSTEM'
33 - Type (without quotes) and press enter: 'exit'
34 - At boot menu, select 'Windows XP Media Center Edition'
35 - Join domain.

http://www.tss2000.nl/vbforum/showthread.php?t=50

Connecting video camera to MCE and capturing video
--------------------------------------------------
1. Hook up the Tv Tuner and Connect the video Camera.
2. open Media center on the notebook.
3. Select "Settings".
4. Select "TV".
5. Select "Set Up TV Signal".
6. Review "TV Signal Setup" message and click "Yes". Click "Next".
7. In the region options, please select the first option (US )which is : "Yes, select the use this region".
8. In the "Automatic TV signal setup" page select "I will manually configure my TV signal". Click "Next".
9. select "Satellite" in the "select your Tv signal" page. click Next.
//11. Then select number of tuners to configure as Two and click Next.
10. Now select "Composite video" from the list. Click next.
11. connect the IR blaster cables on the back of TV Tuner box. (IR blaster ports are two identical ports located on the back of TV tuner. They are the first two ports from top.)
12. Set-top box remote, "do you have a remote for your set-top box?" Yes or no. Select No.
13. Option.....Number of digits, 2, 3, or 4. Select 2.
14. How do you change channels? select "No, I enter the channel number"
15. Select set-top box brand? Select any one brand name.
16. In the remote control code, pick any one.
17. Test channel changing, Select "Changed correctly".
18. Select "Set up guide listings".
//31. options are Live TV or Recorded TV, if I select Live TV it just gives me a black screen. Kind-of like it is using tuner input 2

DVR-MS
------
We know that the DVDfs created as DVR-MS file format from Windows XP Media Center 2005 does not play in DVD player. It is necessary to have some encoders present in the computer which allows converting DVR-MS to MPEG-2 or some allowable format which DVD players can play them.

We have one such encoder available to download from HP and it is called as SONIC ENCODER. Here is the URL to download the Sonic Encoder:

http://h10025.www1.hp.com/ewfrf/wc/genericSoftwareDownloadIndex?cc=us&lc=en&softwareitem=ob-30721-1&jumpid=reg_R1002_USEN

SoftPaq Number: sp30294.exe

If any customer complains that that they are unable to play DVDfs created from TV Shows you can ask EU to download this SoftPaq and then create DVDfs. It should resolve the issue.

For more details, please refer this third party URL:
http://www.fstop-blues.com/2005/04/windows-media-center-tip-burn-dvr-ms.html

==================================================================================================

Spysubtract
===========

http://www.intermute.com/products/spysubtract.html

USB driver reinstallation :
===========================

To reinstall the USB port, you have to first uninstall the USB port and then reinstall it. Perform these steps to uninstall the USB port:

1. Save and close all programs that are currently running.
2. Click Start, select Shut Down, and choose Restart the computer.
3. Press the F8 function key when the blue HP logo appears. This will display the Windows Startup menu.
4. Select the option to load Windows in Safe mode.
5. After Windows loads in Safe mode, right-click the My Computer icon and select Properties.
6. Select the Hardware tab and click the Device Manager button.
7. In the Device Manager Window, double-click the Universal Serial Bus controllers.
8. Right-click the device listed under Universal Serial Bus controller and select Uninstall.
9. Click OK to confirm the removal of the device.

NOTE: Repeat steps 8 and 9 until all the devices under Universal Serial Bus Controller are removed. The USB port is now uninstalled.

Now, restart the system. The system will automatically detect and reinstall the USB port.

modem or analog to digital connector
====================================

http://www.ahernstore.com/konexx-o.html


Error message when you install or start an MS-DOS or 16-bit Windows-based program
=================================================================================

This issue may occur if one or more of the following files are missing or damaged: • Config.nt
• Autoexec.nt
• Command.com


To resolve this problem, I suggest you to perform the steps provided in the following microsoft article, which requires the Windows XP CD :

324767

There is a 3rd party patch released for resolving this issue. The patch can be downloaded from the following link :

http://www.visualtour.com/downloads/xp_fix.exe

Configure Windows media center 2005 for TV tuner :
==================================================

1. Please start the Windows Media Center.
2. Select the "Settings" button.
3. Then select the "General" button.
4. Select " Media center Setup"
5. Select "Run Media Center Setup again".
6. From hear you can follow the on screen instructions and proceed further.


Adobe Reader 7.0Adobe Reader for Windows XP, English
====================================================

http://www.adobe.com/products/acrobat/readstep2.html

windows Password:
=================

A Password is Required Causing the Computer to not Startup or Boot

Description

There are multiple levels of password security built into an HP computer.

Windows Login
Windows Administrator
Power On
Drive Lock

During logon you may be required to enter one or more of these passwords if you have created a password for one of these security levels during a previous session. If you have forgotten or lost one of these passwords, you will have to use one of the following methods to access the computer depending on the password that is being requested.


NOTE: Passwords are great for preventing access to your computer, but they can be a major problem if they are forgotten. It is a good idea to write down all of your passwords and keep them in a secure place.

Solution

Windows Login

The Windows Login password is needed to access Windows from the Login screen if a password was set for that user. Use one of the following options to reset a Windows login password.


Option 1: Login as another user


If there is more than one Windows user enabled on the PC, their login can be used to reset the login with the missing password. Use the following steps to reset the password.

NOTE: This option can only be used if the other user account is enabled as an "administrator" account.


Login to the other user name.
Select Control Panel from the START menu.
Select User Accounts.
The next step varies by version of Windows you are using.
Windows XP Home
Select the User's name that needs to be reset.
Select Change Password and follow the directions.
Windows XP Pro
Select User Accounts.
Highlight the User's name that needs to be reset and follow the directions provided at the bottom.


Option 2: Startup in Safe Mode


The Windows Administrator account is accessible from Safe Mode. Any user account can be reset from the Windows Administrator account. Use the following steps to access Safe Mode and reset the user account with the missing password.
1. Hold the Power Button in for 5 seconds to turn off the computer.
2. Wait 5 seconds and press the Power Button again to start the computer.
3. Press F8 after the HP or Compaq logo screen, but before the Windows logo screen is displayed.
4. Select Safe Mode from the Windows Advanced Options Menu.
5. Select the Administrator account.


NOTE: HP does not create an Administrator password by default. If the Administrator password was created, it will need to be entered to login as Administrator. If the Administrator password is lost or forgotten, see the Windows Administrator options below.

Select Control Panel from the Start Menu.
Select User Accounts.
Select the User's name that you wish to reset the password for.
Select Change Password and follow the on-screen instructions.




Windows Administrator


The Windows Administrator password prevents non-administrator Windows users from changing the Windows configuration or adding new applications. Some applications will not run unless the user is the the Windows administrator. Because of this limitation, by default the administrator password is not set on HP Notebook PCs.


If you have set the Windows Administrator password, make sure you write it down and put it in a safe place. If you forget the password, the solution is to re-install Windows.




Power On


The Power On password is set in the System BIOS options. It prevents unwanted users from accessing the computer. By default, HP does not set the Power On password. If you set the Power On password in the System BIOS options you will be prompted for it immediately after you power on the Notebook PC.


If this password is forgotten, a repair at an HP certified repair center is required to reset the computer.


Drive Lock


The Drive Lock password protects the data on your hard drive through encryption. If your computer is stolen, the data on the hard drive is inaccessible without the Drive Lock password. This password can not be reset. If it is lost or forgotten, the hard drive must be replaced.


--------------------------------------------------------------------------------


DVD playback is choppy
======================

I understand that while playing DVDs the playback is choppy. To resolve the problem, I recommend you try adjusting the hardware acceleration and try enabling DMA.

To enhance the video display performance of the system, especially while playing a DVD, adjust the hardware acceleration slider of the graphics card by following these steps:

1. Right-click the desktop.
2. Select Properties from the drop down menu. This will open the Display properties
window.
3. On the Settings tab, click Advanced and click the Troubleshoot tab.
4. Move the Hardware Acceleration slider to None.
5. Deselect the Enable Write Combining option.
6. Click OK and click OK again.

The video should now be clear and without distortions.

If the problem persists, I recommend you also enable DMA. To enable DMA mode using the Device Manager, follow these steps:

1. Open Device Manager.

2. Double-click IDE ATA/ATAPI Controllers to display the list of controllers and channels.

3. Right-click the icon for the channel to which the device is connected, select Properties, and then click the Advanced Settings tab.

4. In the Current Transfer Mode drop-down box, select DMA if Available if the current setting is "PIO Only."
If the drop-down box already shows "DMA if Available" but the current transfer mode is PIO, then the user must toggle the settings. That is:

a) Change the selection from "DMA if available" to PIO only, and click OK.

b) Then repeat the steps above to change the selection to DMA if Available.

If still the problem remains, I recommend you increase system resources. To get information on how to increase system resources, visit the website given below:

c00034290

===========================================================================================

FAX
===

Check the Fax configuration once again:
---------------------------------------
http://www.microsoft.com/windowsxp/using/setup/learnmore/crawford_02october21.mspx
306550 How to enable and configure the Fax service in Windows XP
152196 How to Install and Use Microsoft Fax

When attempting to install Windows XP Fax software, the customers may experience "Can not copy file" error message.
-----------------------------------------------------------------------------------------
To resolve the issue and reinstall the Fax software, we can try the following steps:

1. Click Start and Run.
2. In the dialog box that appears, type the following command:

esentutl /p %windir%\security\database\secedit.sdb

3. Click OK.
4. A warning message may be displayed. Click OK.
5. Click Start, Shut Down and then Restart to reboot the system.

You will now be able to install the fax software.

The information is available in c00270202.

Windows XP fax :
----------------
If you are using the fax service inbuilt in Windows XP and has trouble receiving or sending fax, I suggest you reinstall fax service to fix the problem.

Fax software(Dial-up or DSL)
-----------------------------
http://www.electrasoft.com/32bi.htm
===========================================================================================

Volume control missing in task bar :
====================================

http://www.kellys-korner-xp.com/regs_edits/netvol.reg


Windows XP backup utility
=========================

http://www.onecomputerguy.com/software/ntbackup.msi

system recovery
===============

You can use the Recovery CDs that came with the Notebook to reinstall the original factory software. This process can also be used to create a larger Utility partition on the hard drive, or to create a Utility partition on a new hard drive.

NOTE: The hidden Utility partition contains the e-DiagTools
diagnostic tests and stores hibernation data for operating
systems that do not provide hibernation.

To recover the factory installation of the hard dive, please follow the procedure below:

CAUTION: This procedure formats the hard drive and erases
all data on the drive. After performing these steps,
applications will need to be reinstalled. Back up all
data from the hard drive as all data will be deleted
from the drive during the process. Do not interrupt the
following process or unplug the AC adapter until the
process is complete.

1. Connect the AC adapter to the Notebook.
2. Insert the Recovery CD (Disc 1) into the CD or DVD drive (CD-ROM, CD-Writer, DVD-ROM, or DVD Writer.) If the Notebook is turned off, use a pin or straightened paper clip to press the release switch on the drive door to open it.

3. Turn on or restart the Notebook. To restart the Notebook, click Start, Turn Off Computer, and then Restart.
4. When the HP logo appears, press the ESC key to display the Boot menu.
5. Use the arrow keys to select the CD or DVD drive as the boot device, and then press ENTER.
6. When the Recovery CD dialog box appears, follow the displayed instructions. If prompted, accept the recommended partition size

NOTE: When installing the factory software, the recovery process
can take up to 15 minutes.

* If you wish to create the Utility partition without installing
the factory software, click Advanced and select "Do not load
operating system."

* If the hard drive is partitioned into several drives, install
the factory software on drive C without affecting other drives.
Click Advanced and select to restore only the C partition.

7. When prompted to restart the computer, press and hold the CTRL + ALT + DELETE keys and follow any instructions that appear.

For more details about recovering the factory installation of Windows on the Recovery CDs refer to the readme.txt file in the root directory of each disc.


Windows installer popup problem :
=================================

http://www.kellys-korner-xp.com/regs_edits/wininstaller.reg

http://www.kellys-korner-xp.com/regs_edits/wininstallerwindows.reg

Windows installer 3.1 download
==============================

http://www.microsoft.com/downloads/details.aspx?FamilyID=889482fc-5f56-4a38-b838-de776fd4138c&DisplayLang=en

Windows Installer 3.1 (v2) [update for installer 3.1]
=====================================================

http://www.microsoft.com/downloads/details.aspx?familyid=889482FC-5F56-4A38-B838-DE776FD4138C&displaylang=en

In order to uninstall and reinstall the sound card please follow the steps given below:
=======================================================================================

1. Click on Start and select Control Panel.
2. Click on System icon in control panel.
3. Click on the "Hardware" tab.
4. Click on the "Device Manager" button to bring up the Device Manager.
5. Expand the "Sound, Video and Game Controllers" category of the Device Manager.
6. Select the audio device and then right click on it.
7. click the Uninstall option from the context menu. This will uninstall the audio device.
8. Now close the Device Manager window.
9. Click on the "Add Hardware Wizard" button in the Hardware tab of the System Properties window and follow the onscreen instructions. This will reinstall the audio device.


Please perform the following steps to program a Quick Launch button:
====================================================================

1. Select Start > Control Panel
2. Change it to Classic View by Clicking Change it to Classic View at left side.
3. Double Click on Quick Launch Buttons
4. Choose Media Tab, Click Add under Default Media Application: Quick Lunch List
5. Click Browse and Select Assignment for the Media Button windows will come.
6. Choose the program you would like to run and click Open.
7. If you would like to give any name, type the name in name box.
8. Click OK
9. Click Apply then OK.

Increasing virtual memory
=========================

http://www.wown.com/j_helmig/wxpvmem.htm

In reading your message, I understand that there is an issue with Virtual memory. It can be due to the size of Virtual memory paging file.
The issue can be solved by increasing the size of Virtual memory paging file.

To fix the problem with the error message "virtual memory is low" you need to perform the following steps to increase the size of the Virtual memory paging file:

You must be logged on as an administrator or a member of the Administrators group in order to complete this procedure. If your computer is connected to a network, network policy settings may also prevent you from completing this procedure.

1. Click Start, click Control Panel, click Performance and Maintenance, and then click System.
2. Click the Advanced tab, and then click Settings under Performance.
3. Click the Advanced tab, and then click Change under Virtual memory.
4. Under Drive [Volume Label], click the drive that contains the paging file you want to change.
5. Under Paging file size for selected drive , click Custom size, type a new paging file size in megabytes (MB) in the Initial size (MB) or Maximum size (MB) box, and then click Set.

If the problem persists, perform the following steps:

1. Log on to the computer as Administrator.
2. Click Start, and then click Control Panel.
3. Click Performance and Maintenance, and then click System.
4. Click the Advanced tab, and then under Performance, click Settings.
5. Click the Advanced tab, and then under Virtual memory, click Change.
6. In the Drive [Volume Label] list, click a drive other than the one on which Windows is installed (Windows is usually installed on the drive C). Under Total paging file size for all drives, note the value that is displayed next to Recommended.
7. Click Custom size, and then type the recommended value in the Initial size (MB) box.
8. Type the maximum size that you want to allow for paging in the Maximum size (MB) box, and then click Set.
9. In the Drive [Volume Label] box, click the drive on which Windows is installed (usually the drive C), and then use one of the following steps:

a. If you do not want a paging file on the drive, click No paging file , and then click Set . A message similar to the following message appears:

If the pagefile on volume C: has an initial size of less than 126 megabytes, then the system may not be able to create a debugging information file if a STOP error occurs. Continue anyway?

Click Yes.

b. If you want to keep the minimum size of the paging file on the drive, click Custom size, and then type a value that is equal to or greater than the amount of RAM in the computer in the Initial size (MB) box. Type that same value in the Maximum size (MB) box, and then click Set.

10. The following message appears:

The changes you have made require you to restart your computer before they can take effect.

Click OK, click OK, click OK, and then click Yes when you are prompted to restart the computer.


Please, visit the following web site to know how to improve the system performance.


http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c00034290

System performance in Vista:

http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&dlc=en&cc=us&lang=en&docname=c00815926

==================================================================================================

Windows profiles
================

You may receive the following error message while trying to log on to
Microsoft Windows XP Home Edition or Microsoft Windows XP Professional:

"Windows cannot load your profile because it may be corrupted. You
may be logged in using a temporary User Profile."

This error may occur if the current user profile is damaged. To resolve
this issue, you must create a new user profile by performing the
following steps:

=== Creating a New User Profile ===

1. Click Start and then click Control Panel.
2. Click User Accounts.
3. Click Create a New Account.
4. When you are prompted, type the new username and then click Next.
5. On the Pick an Account Type page, click Computer Administrator.
6. Click Create Account.
7. Log off Windows.
8. Log on with the new username.
9. Log off Windows.

=== Restoring the corrupted User Profile ===

1. Log on as the Administrative user.
2. Right-click Start Windows Explorer.
3. Browse to the drive:\Documents and Settings folder. The corrupted
profile is contained in a folder that has the same name as the
user.
4. Copy the contents of the corrupted user profile folder to the new
user name folder you created in the earlier procedure.

NOTE: Make sure that all system files and hidden files are
displayed in Windows Explorer before you copy the files.

5. Log off Windows.
6. Log on to Windows as the new user.
7. Confirm that the profile data was successfully copied from the
corrupted profile.
8. Log off Windows.
9. Log on as the Administrative user.
10. Open Windows Explorer.
11. Browse to drive:\Documents and Settings folder.
12. Click the folder containing the original and corrupted user profile.
13. Press the Delete key, and then click Yes to confirm the folder
deletion.
14. Right-click the new user name folder and then click Rename.
15. Type the name of the original corrupted user profile and then press
Enter.
16. Log off Windows.
17. Log on to Windows as the original user.

NOTE: You may want to reinstall programs that were installed using
the original user profile.

Visit the following URL for information on deleting the existing profile:
=========================================================================

http://office.microsoft.com/en-us/assistance/HP010407411033.aspx

Visit the following URL for information on creating a new profile:
==================================================================

http://office.microsoft.com/en-us/assistance/HP052423821033.aspx

Next, visit the following URL for information on adding and configuring a new user account:
===========================================================================================

http://office.microsoft.com/en-us/assistance/HP030760001033.aspx

"Windows cannot load your profile because it may be corrupted" error message when you try to log on to Windows XP”
================================================================================================

http://support.microsoft.com/?kbid=318011

How to copy data from a corrupted user profile to a new profile
===============================================================

http://support.microsoft.com/?kbid=811151

==================================================================================================

USB Hard Disk enclosure kit
===========================

You can purchase a Hard Disk Enclosure kit and insert the Notebook hard disk in that Hard Disk Enclosure kit. And then connect that Hard Disk Enclosure kit to any computer using the USB cable from that Hard Disk Enclosure kit. The Notebook hard disk will appear as a external hard disk on that computer my computer folder. Navigate through that and copy all important files to that computer. Remove the Notebook hard disk from the kit and replace it back into the Notebook and go ahead with the XP reinstallation using the CD.

Although, one such USB hard disk enclosure kit is not available from hP, you can purchase them from the following website's:

http://www.coolerexpress.com/me930.html
http://www.directron.com/kh200ubk.html
http://www.bixnet.com/usb20fircome.html
http://www.cooldrives.com/usb-2-mini-aluminum-enclosure-with-one-touch-backup.html
http://www.compusa.com/products/product_info.asp?product_code=50318343&pfp=BROWSE

http://shop.store.yahoo.com/insidecomputer/usb20235hadr.html

Reinstalling communications :
=============================

Issues related to dial-up components in Windows XP can be resolved by reinstalling Communications from the Add/Remove Components. To reinstall Communications in Windows XP, you have to first locate and edit the Sysoc.inf file. The Sysoc.inf is a hidden system file that will not be listed by default. To view the Sysoc.inf file, you should enable the "Show Hidden Files and Folders" option under Files and Folders.

You can reinstall Communications by following these three steps:

Step 1: Display all hidden files and folders.
Step 2: Edit the Sysoc.inf file.
Step 3: Reinstall Communications using Add/Remove Programs.


Step 1: To display the hidden files and folders, follow these steps:

1. Click Start and select Control Panel.
2. Click Appearance and Themes.
3. Click Folder Options and select the View tab.
4. Enable the option "Show Hidden Files and Folders."
5. Deselect "Hide Operating system Files" under Files
and Folders.
6. Click Apply and click OK.

You can now view all hidden files and folders.


Step 2: Make changes in the Sysoc.inf file by following these steps:

NOTE: Create a backup copy of the Sysoc.inf file before making
any changes to the file.

1. Click Start and select My Computer.
2. Double-click C: drive.
3. Double-click WINDOWS folder.
4. Double-click the "Inf" folder and open the Sysoc.inf file.
5. In the INF folder under the [components] section, locate the
following entry:

"CommApps=ocgen.dll,OcEntry,communic.inf,HIDE,7"

6. Remove "hide" from the entry and ensure that it appears as given
below:

"CommApps=ocgen.dll,OcEntry,communic.inf,7"

7. Save and close the Sysoc.inf file.


Step 3: Reinstalling Communications using Add or Remove programs:

1. Click Start and select Control Panel.
2. Click Add or Remove Programs and then click Add/Remove Windows
components.
3. Double-click Accessories and Utilities.
4. Deselect the Communications checkbox.
5. Click OK and click Next. Windows will complete the upgrade and
prompt you to complete the process.
6. Click Finish and restart the computer.
7. After Windows loads, repeat steps 1-3.
8. Select the Communications checkbox.
9. Click OK and click Next.
10. Click Finish and restart the computer.

Communications is now reinstalled on the computer.


DVD Brands
==========


Please find the brand codes of few manufacturers of DVD media.

There are Media IDs of some high quality DVD media:

RITEKGx = RITEK

OPTODISC = Optodisc

RICOHJPN = Ritek or Ricoh

PRODISCS03 = PRODISC

MCC = Mitsubishi Chemicals

PVC = Pioneer.

Be aware of fake discs using forged ID's: SONY = Fake Sony (Sony doesn't make DVD media with Media ID: SONY


CD burning
==========
http://www.cdburnerxp.se/download.php

RecordNow 3.1 Download:

ftp://ftp.hp.com/pub/softlib/software1/ob743/ob743en/rnsetup.exe


RecordNow 4.56 Update:

ftp://ftp.hp.com/pub/softlib/software2/COL3495/ob-12130-1/rn456u.exe

HP System check for notebook PCs
================================

http://h20239.www2.hp.com/techcenter/HP_SystemCheck/hp_syscheck.htm

Video card upgrade
==================

I understand your requirement for upgrade Video card.

I regret to inform you that the display adapter installed on your Pavilion notebook is integrated onto the system board. The graphics adapter is not an option for upgrade on most of the notebook computers. This is because the notebook computers are equipped with an onboard graphics adapter which cannot be replaced separately. Additionally, there is no provision for the installation of an additional graphics adapter like in a desktop computer, where you can install two display adapters simultaneously (a PCI and an AGP display adapter), if it is necessary.

However in order to boost the video performance in the notebook I would suggest you to perform the following steps.

1 Install Directx.
2 Change the Hardware Accelerator settings.
3 Install latest Video drivers

Step 1: Download and Install the Directx software from the following URL:

http://www.microsoft.com/downloads/details.aspx?familyid=FB73D860-5AF1-45E5-BAC0-9BC7A5254203&displaylang=en

Step 2: Adjusting hardware acceleration:

1. Right-click on empty region of the Desktop.
2. Select Properties.
3. Click the Settings tab.
4. Click the Advanced button.
5. Click the Troubleshoot tab.
6. Adjust the slider to a desired level (until when the problem does not occur).
7. Click Apply, then OK, then OK again to accept the change.
8. Restart the computer.

For more information on Hardware acceleration steps visit the following web site:

http://www.ati.com/support/faq/winxp/winxpconfigadjusthardwareaccelslider.html

Step 3: Install latest Video drivers from the following web site :


As it weould be better to give them something then just saying that there is no option available, i hope you will use it.

I am afraid that this will disappoint you, the graphics adapter is not an option for upgrade on most of the notebook computers. This is because the notebook computers are equipped with an onboard graphics adapter which cannot be replaced separately. Additionally, there is no provision for the installation of an additional graphics adapter like in a desktop computer, where you can install two display adapters simultaneously (a PCI and an AGP display adapter), if it is necessary. Therefore, you cannot upgrade the video card of the Notebook.

Laptop Hard Drive Converters
============================

http://www.cablesnmor.com/hard-drive-converter.html


Drive information :
===================

http://www.photodex.com/support/drivelist.html?make=Hl-dt-st

http://www.pioneeraus.com.au/computer/dvdwriters/dvr-k14/


Windows Installer stops responding when you install an update
=============================================================

http://www.microsoft.com/downloads/details.aspx?FamilyID=36dd19df-bc5e-44b7-a339-6794d97994a2&DisplayLang=en

How to Share and Set Permissions for Folders and Files Using Windows XP
=======================================================================

http://www.microsoft.com/technet/prodtechnol/winxppro/maintain/filesharing.mspx


Standby and Hibernation
=======================

Hibernation and standby are very low power states where all system content and data is stored in the computer's memory. During hibernation and standby, most of the system's components are turned off. If you put the computer in hibernation or on standby, you can conserve significant power. The computer can very quickly restart and retrieve its previous state.

These days we are getting a lot of issues with the Hibernation and Standby particularly in the ZV5000 ZV6000, ZX5000, DV1000, DV4000 also with the ZD7000 and ZD8000 series.

Case 1: It will not give any error message

Solution : Download and install the "System Default settings" update from the resepective model driver page (if available).

Case 2: Quick launch is preventing the computer from entering Standby or Hibernation.

Solution : Download and install the latest Quick Launch drivers, also, if the model have the "System Default settings" in the drivers list, install that as well.

Case 3: "Device Driver for the Standard 101/102-Key or Microsoft Natural PS/2 Keyboard" Error Message When You Try to Enter Standby

Solution :

http://support.microsoft.com/default.aspx?scid=kb;en-us;814149

Case 4 : The Device Driver for Com1 Is Preventing the System From Entering Hibernation

Solution :

810905

Note : Apply the "System Default settings" update to all the above issues if and only if there is an update available in that particular notebook's driver page.

Delete restoration data and proceed to system boot menu. (hibernation issue)
--------------------------------------------------------
http://support.microsoft.com/?kbid=907477

L2000 notebook memory replacement(user accessible)
==================================================

Note: Only one memory slot is user accessible and upgradeable.

Preparing to remove or insert a memory module

Before removing or inserting a memory module:

1. Save your work and close all open applications.
2. Shut down the notebook. If you are unsure whether the notebook is off or in hibernation, turn the notebook on and then shut it down through the operating system.
3. Disconnect all external devices connected to the notebook.
4. Disconnect the notebook from external power.
5. Turn the notebook upside down.
6. Remove the battery pack.
7. Loosen the expansion memory module compartment screws 1 and then lift up and remove the expansion memory module compartment cover 2.



Removing a memory module

To remove a memory module:

1. Pull away the retention clips on each side of the module 1. (The module tilts upward.)
2. Grasp the module by the edges released by the retention clips, and then gently pull the module out of the expansion memory module slot 2.
Note: To protect a memory module after removal, place it in an electrostatic-safe container.




Inserting a memory module

To insert a memory module:

1. Align the keyed (notched) edge of the module with the keyed (tabbed) area in the expansion memory module slot.
2. With the module at a 45° angle from the surface of the expansion memory module compartment, press the module into the expansion memory module slot until the module is seated 1.
3. Push the module downward until the retention clips snap into place 2.



Completing the installation

After inserting or removing a memory module:

1. To close the expansion memory module compartment:
Align the tabs on the expansion memory module compartment cover with the cover slots on the notebook.
2. Tilt the cover downward until it is seated 1.
3. To secure the expansion memory module compartment cover, reinsert and then tighten the screws that secure the cover to the notebook 2.

4. Replace the battery pack, reconnect the notebook to external power, and then turn on the notebook.
Note: These illustrations show the location of the expansion memory module slot on the Compaq Presario, but this is in a similar location on the HP Pavilion.

HP Memories Disc Creator software download
==========================================

http://www.hp.hu/memories_disc_creator_software/download/setupexe.zip


You can use the HP Memories Disc Creator application to create a disc with mixing of images and music. You can download and install the HP Memories Disc Creator application from the following web link:



ftp://161.114.115.36/Memories_Disc_UK.zip



* After visiting the URL, save the file on to the hard drive by specifying a path

* Extract the downloaded file and double click on the setup file and follow the onscreen instructions to install

* Restart the computer.



Once the installation has been completed a "HP Memories Disc" icon will be appeared on the desktop and you can double click this icon to start using the application. To create a memories disc, please go through the following steps:



1. Place a CD-RW (recommended) or a CD-R in your CD writer.



NOTE: Some CD writing software starts automatically when

you put media in the drive. If another CD writing application

starts, just close it and continue with the memories disc wizard.



2. Click the Memories Disc icon from your desktop. The memories disc wizard starts.



The wizard leads you through the process of creating the disc. These steps include the following tasks:



* Adding images to build an Album.

* Arranging and rotating images, if necessary.

* Selecting photo show options, including adding a title to the photo show, selecting background music, and selecting the display time (number of seconds each image remains on the screen).

* Selecting CD-recording options, including recording speed and format.



3. When you’ve finished making selections, click Make Disc to start the process.



The status window informs you of the time remaining to create the memories disc, and notifies you when the process is complete.



The memories disc CD can be played on a compatible DVD player, or played and used on your computer using a compatible browser.

Turn off IMAPI
==============

To turn off IMAPI please follow the steps below :

1.Click on start

2.Click on Settings

3.Click on control panel.

4.click on Adminstrative Tools

5.Click on services,

6.Scroll down to "IMAPI CD_Burning COM Service" doulble click on it

check to see if you are in General Tab, and then scroll the "startup Type" to "Disabled", and click on apply.


Download Sonic record now engine :
==================================

In order to resolve the CD burning (writing) issue with the Record now software in your Notebook, I suggest you to download and install the Record now engine from the following website link :

http://support.sonic.com/dwnld/engine.asp?type=desktop&product=recordnow

After you open the above link, please follow the below steps :

1. Enter First name, Last name and E-mail address
2. Click "submit" button.
3. In "Select a product" list select "RecordNow"
4. Select "Click here to login"
5. In "Choose your product" select "RecordNow"
6. Provide the same e-mail Id you have provided in the first step.
7. In the next page select "Registration" tab in the top navigation menu.
8. Select "RecordNow! 6.5 and later" link.
9. In the next page you will be asked for a serial number of the sonic record now you have.

In order to obtain that serial number, you need to check that from your Notebook registry. Follow the below steps to retreive the sonic record now serial number :

1. Open RecordNow and make a note of the "Version" information. You can also get the Version information by clicking Help, About RecordNow! from within RecordNow application (e.g.,6.5.1).
2. Start, Run, Regedit
3. Click Edit, Find
4. Enter the Version number of RecordNow in "Find what: " text box.
5. Make sure the "Keys", "Values" and "Data options" are checked and the "Match whole string only" option is unchecked.
6. Click the Find Next button.
7. After a couple of minutes, Windows will display the searched string in the registry, (e.g., 6.5.1) against the DisplayVersion field.
8. The task bar in the registry would show a path similar to My Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\0DEF1459F7230FD4B
9. In the right window, look for a string called ProductID and make a note of the value against thist string. This value would be about 17 characters in length and typically would start with CXXXXXXXXXXXXXXXX.

This is the number that you would need to use as a Serial Number while registering/upgrading software from Sonic website.

This serial number should be used in the previous step 9, where you have stopped previously when it asked for the serial number.

Then in the next steps you can download the sonic record now engine and install it.

Convert BMP to JPEG
===================

1. Select "Start -> All Programs -> Accessories -> Paint".
2. Now the "Paint" application will be open.
3. Select "File -> Open".
4. This will open the "Open" dialog box.
5. In the "Look in" field select the path(directory or folder) where your bitmap files are located(which should be converted.
6. In the "Files of type" field, select "Bitmap Files".
7. From the list select the first BMP file to convert and Click ""Open" button.
8. This will open the BMP file in Paint application.
9. Select "File" and then select "Save As".
10. In the "Save As" field, select "JPEG(*.jpg, *.jpeg, *.jpe, *.jfif)".
11. In the "Save In" field select the path or folder where you need to save this converted JPEG file.
12. This is the complete process to convert one BMP image to JPEG format.
13. Repeat the steps from step 3 to convert all the files.


Windows XP Service Pack 2 Network Installation Package for IT Professionals and Developers
==========================================================================================

http://www.microsoft.com/downloads/details.aspx?FamilyID=049c9dbe-3b8e-4f30-8245-9e368d3cdb5a&displaylang=en


Macromedia Flash Player Download Center Windows
===============================================

http://www.macromedia.com/shockwave/download/download.cgi?P1_Prod_Version=ShockwaveFlash


Backup windows XP
=================

When you install Windows XP Home Edition, the Microsoft Backup tool is missing
from the list of available system tools during Setup. Also, after you install
Windows XP Home Edition, the Backup tool is missing from the list of installed
system tools. This issue occurs because Windows XP Edition does not install the
Backup tool.

Unlike programs such as CHKDISK, Disk Defragmenter, Paint, and so on, the
Microsoft Backup tool is not a core component of Windows XP Home Edition. The
Microsoft Backup tool has been included with the retail, released version of
Windows XP to help maintain the functionality of Microsoft Backup. It is
important to note that the Microsoft Backup tool cannot provide extensive
backup functionality. Because of this, if you need to backup data, Microsoft
recommends you obtain and install a third-party backup program.

However, you can download and install this Micorsoft Backup Utility from the
following weblink:

http://au.geocities.com/winxpert2001/Backup.zip

NOTE : You must have permissions as an administrator or a backup operator on
your computer to back up files and folders. Also, backup operators and
administrators can back up and restore encrypted files and folders without
decrypting the files or folders.

Steps to Back Up Files and Folders:

1. Double-click NTBackup.exe. The Backup or Restore Wizard starts.
2. Click Advanced Mode .
3. Click the Backup tab.
4. On the Job menu, click New .
5. Select the check boxes for the drives that you want to back up. If you want
to be more specific in your selections, expand the drive that you want, and
then click the check boxes for the files or folders that you want.
6. Select the System State check box.

NOTE : If you want to back up your system settings as well as your data files,
you should back up all the data on your computer plus the System State data,
which includes such things as the registry, the COM+ class registration
database, files under Windows File Protection, and boot files.

7. In the Backup destination list, click the backup destination that you want to use.
8. If you clicked File in the previous step, type the full path and file name
that you want in the Backup media or file name box. Note that you can also
specify a network share as a destination for the backup file.
9. Click Start Backup . The Backup Job Information dialog box appears.
10. Under If the media already contains backups , use one of the following steps:

If you want to append this backup to previous backups, click Append this backup to the media .

If you want to overwrite previous backups with this backup, click Replace the
data on the media with this backup .

11. Click Advanced .
12. Select the Verify data after backup check box.
13. In the Backup Type box, click the type of backup that you want. When you click a backup type, a description of that backup type is displayed under "Description."
14. Click OK , and then click Start Backup . A Backup Progress dialog box
appears, and the backup starts.
15. When the backup is complete, click Close .

Steps to Restore Files and Folders:
1. Double-click NTBackup.exe. The Backup or Restore Wizard starts.
2. Click Advanced Mode .
3. Click the Restore and Manage Media tab.
4. Use one of the following steps:

If you want to restore from a backup file, expand File , and then expand the
backup file that you want. For example, expand Backup.bkf created 01/01/2002 at
1:15 PM . Backup includes the date and time of the backup as part of the file
name by default.

If you want to restore from a tape backup, expand the tape device that you want
(for example, Travan ), and then expand the media name that you want. For
example, expand Media created 01/01/2002 1:15 PM .

5. Select the check boxes for the folders that you want to restore. If you want
to be more specific in your selections, double-click the folder that you want,
and then select the check boxes for the files or folders that you want to
restore.
6. If you are restoring the entire operating system, select the System State
check box.

NOTE : If you want to restore the operating system as well as your data files,
you should restore the System State data, which includes such things as the
registry, the COM+ class registration database, files under Windows File
Protection, and boot files.


7. In the Restore files to box, use one of the following steps:

Click Original location if you want to restore the files to the location from
which you backed them up. Use this selection when you restore the entire
computer.

Click Alternate location if you want to restore a file or files to another
location on the hard disk. Type the location that you want in the Alternate
location box. Use this selection to prevent the restore operation from
overwriting existing files on your computer.


Click Single folder if you want to restore a file or files to a single folder
on the hard disk. Type the location that you want in the Alternate location
box. Use this selection to separate the restored files or folders from the rest
of the files on the hard disk.

8. On the Tools menu, click Options .
9. Click the method that you want Backup to use when it restores a file that is
already on the computer, and then click OK . Backup uses this selection to
determine whether to overwrite an existing file only when it restores a file in
a folder that contains the existing file.

NOTE : If you are restoring the operating system, click Always replace the file
on my computer .

10. Click Start Restore .
11. If the following message appears, click OK if you want to restore the
System State information with the selected backup:

Warning

Restoring System State will always overwrite current System State unless
restoring to an alternate location.

12. In the Confirm Restore prompt that appears, click OK . A Restore Progress
dialog box appears, and the restore operation starts.
13. When the restore process is complete, click Close . If you are prompted to
restart the computer, click Yes .


Deleting user account
=====================

1. Press F8 and select Safe Mode.
2. Click Start, Control Panel.
3. Double-click User Accounts.
4. Click Change an account in the Pick a task list box.
5. Click the account that you want to change.
6. Click Delete the account to delete the user account from the computer. When you delete the account, you are given the option to save the user's files on the computer.

Live TV
=======

1 Press the TV button on the remote control or select My TV from the main start menu. Use the arrow buttons on the remote control to select Live TV, and then press OK. The last channel selected or the first channel available begins playing.
2 Select a channel by using the CH/PG (+) or (–) buttons or by using the numeric keypad on the remote control, and then press Enter on the remote control. The channel number and program information are displayed in the window.
3 Press the More information button to open another menu with the following options and
information:
¦ A zoom option.
¦ Access to Messenger and Settings windows.
¦ Program information such as channel number and station, title and time period of program,
actual time, and a brief summary of the program and TV rating, if available. Recording options are also shown.
4 To exit full-screen mode and return to the previous window, press Back on the remote control.


Media Center Guide
==================

http://www.geocities.com/hpmobilecomputing/Dual.zip

Media Center setup
==================

http://www.geocities.com/hpnotebooks/Media_Center_Setup.doc


Reinstall 98
============

Follow these steps on any other computer with Windows 98 to create Windows 98 Boot disk:

1. Click "Start", "Settings", "Control Panel".
2. Double-click on "Add/Remove Program".
3. Go to "Startup Disk" tab.
4. Put a floppy diskette in the A: drive.
5. Click on "Create Disk".

If you do not have a system with Windows 98, then you can visit the following Web site and download the Windows 98 startup disk:

http://williamshaffer.org/testdrive/techtools/boot98.exe

1. Download the boot98.exe file.
2. Place a blank floppy disk in the drive.
3. Double-click the boot98.exe file to create a Windows 98 startup disk.

Now, follow these procedure to reinstall Windows 98:

1. Start the system with the Windows 98 startup disk.
2. You will get A:\>
3. Type c:\Windows\Options\cabs\setup.exe
If you get any error message, type c:\Windows\Options\install\setup.exe
and press enter.
4. Follow the onscreen instructions.

Resetting windows XP user password
==================================

When you have forgotten your user account password, you need to reset the user account password from the Control Panel. You must first login as the built-in administrator by following these steps:

1. Restart the computer.
2. When the HP logo appears, tap the F8 key on the keyboard
until the Windows Advanced Options menu appears.

NOTE: If you begin tapping the F8 key too soon, some computers
may generate a "keyboard error" message. Please restart
the computer and try again.

3. Using the arrow keys on the keyboard, scroll and select the Safe
mode menu item.
4. Press Enter.
5. Login as an administrator. The user name is "administrator" and
the password is user specified (if any) or blank by default.

You can now reset the user account password by following these steps:

1. Click Start and select Control Panel.
2. Double-click the User Accounts icon.
3. Select the user account for which the password is forgotten.
4. Click Create Password.
5. Leave the New Password, New Password Confirmation, and the Password
Hint fields blank.
6. Click Create Password button.
7. Log off as Administrator and restart the system.

Now, you can log onto the user account without using a password.

NOTE: The same process can be followed to change the password of
the user account.


TV Tuner setup
==============

http://www.geocities.com/hpchatbri/TV_Tuner_Setup.pdf


JVM download
============

http://www.softwarepatch.com/windows/javavm.html

Share Your Printer Over a Home Network Using Windows XP
=======================================================

http://www.microsoft.com/windowsxp/using/networking/expert/honeycutt_july2.mspx

Sasser
======

http://securityresponse.symantec.com/avcenter/venc/data/w32.sasser.removal.tool.html


Update sonic record now engine
==============================

Update the Sonic Record Now application using the web update feature within the application.


Click Start > All Programs > RecordNow! CD+DVD Recording > RecordNow!


Once the program launches, check for updates by clicking on the question mark icon in the upper right hand corner, then select "Check For Updates."


Deleting upperfilter and lowerfilters
=====================================


1. Click Start >> Run,in the Run command box type REGEDIT and press OK. This will open the Windows Registry.
2. Click on Edit >> Find..(Ctrl + F),and type "UPPERFILTER" as it is without the quotes and press enter. Once its found delete it.
3. Click on Edit >> Find..(Ctrl + F),and type "LOWERFILTER" as it is without the quotes and press enter. Once its found delete it.
4. Now press F5 to refresh the system and exit from the Registry editor.

or

alternate procedure
-------------------

Caution: Using Registry Editor incorrectly can cause very serious,
system-wide problems. So you need to take backup of registry before
editing it.

1. Click Start.
2. Click Run.
3. In the "Open" field type REGEDIT.
4. Click OK.
5. Click "File" in the menu bar.
6. Click "Export" from the drop down menu this will open a new box.
7. Click the down arrow beside "Save In" and select "Local Disk (C:)".
8. In the File Name field type BACKUP.REG.
9. Verify that under the "Export Range", that the radio button is beside
"All".
10. Click Save.
11. Click the plus sign (+) beside HKEY_LOCAL_MACHINE.
12. Click the plus sign (+) beside System.
13. Click the plus sign (+) beside CurrentControlSet.
14. Click the plus sign (+) beside Control.
15. Click the plus sign (+) beside Class.
16. In the left hand window pane click on
{4D36E965-E325-11CE-BFC1-08002BE10318} to select that key.
17. In the right hand window pane select the UpperFilters registry key
and press the delete key on the keyboard.
18. Confirm with an OK.
19. In the right hand window pane select the LowerFilters registry key
and press the delete key on the keyboard.
20. Confirm with an OK.
21. Click the "X" in the upper right hand corner of the Registry Editor
window to close it.


Isolate CD/DVD reading issues
=============================

Right My Computer > Properties > Hardware Tab > Device Manager.

Now that We have Device manager open, double click on optical drive (Under CD/DVD list)
You have Properties window now click on Volume tab and click on Populate Button (Make sure that the cd or dvd disc is in the drive)
This will give you the CD/DVD information (like capacity) if the drive has a problem then it will show No media.

Disable hyperthreading
======================

1. Select Start -> Run.
2. Type

msconfig

Press Enter.
3. Select the "BOOT.INI" tab.
4. Click on the "Advanced Options" button
5. Check "/NUMPROC" and set value as 1

or

1. Logon as administrator. Press F8 after you see the HP logo. Select Safe Mode and press Enter. Click on Administrator. (The password is blank unless changed by user).
2. Click Start, Click Run. Type Cmd and click Ok
3. Type attrib -r -h -s c:\boot.ini and press Enter
4. Type exit and press Enter
5. Click Start, Click run. Type c:\boot.ini and click Ok

Add /numproc=1 at the end of the line multi(0)disk(0)rdisk(0)partition(1)\WINDOWS="Microsoft Windows XP Home Edition" /fastdetect

The line should look like:

multi(0)disk(0)rdisk(0)partition(1)\WINDOWS="Microsoft Windows XP Home Edition" /fastdetect /numproc=1

6. Click File, Click Save
7. Close file
8. Click Start, Click Run. Type Cmd and click Ok.
9. Type attrib +r +h +s c:\boot.ini and press Enter
10. Type exit and press Enter
11. Restart computer

Intel Hyper-Threading Test Utility Fails to Pass

RAM speed
=========

http://www.familoo.com/familoo/RepFiles/8585322307/aida32ee_393.exe

Removing Norton Ghost 2003 after Add/Remove Programs does not work
==================================================================

http://service1.symantec.com/SUPPORT/ghost.nsf/8f7dc138830563c888256c2200662ecd/d8b07104e1dd4e5688256c230059b420?OpenDocument&src=bar_sch_nam

Removing your Norton program using SymNRT
=========================================

http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039?Open&src=bar_sch_nam&docid=2004072316001306


What You Should Know About Sasser
=================================

http://www.microsoft.com/security/incident/sasser.mspx


Quick launch preventing the notebook from entering hibernation :
================================================================

1. Logon as the system administrator.
2. Right-click My Computer and select Properties option.
3. Click the Hardware tab and click Device Manager button.
4. Double-click Keyboard.
5. Right-click HID Keyboard Device drivers. The entry may vary
depending on the keyboard manufacturer.
6. Select Properties option.
7. Click Power management tab.
8. Select the "Allow this device to bring the computer out of standby"
option.
9. Click OK.
10. Restart the system.

NOTE: If you are not using a USB keyboard, the Power Management
tab will not be listed.

Performing the steps will allow the system to enter the Sleep or Standby mode without generating any error messages. If still issue is unresolved then perform these steps to troubleshoot the issue.


configure the network. Agent can check the following URLs for reference: ========================================================================


http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/hnw_preexisting_network_overvieww.mspx http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/hnw_add_new_computer_setupw.mspx http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/hnw_run_nsw_from_floppy.mspx http://www.practicallynetworked.com/sharing/xp/addxp.htm

http://www.microsoft.com/resources/documentation/Windows/XP/all/reskit/en-us/Default.asp?url=/resources/documentation/Windows/XP/all/reskit/en-us/prjk_dec_lgsc.asp


ITunes
======

http://www.apple.com/itunes/download/

If iTunes doesn't recognize an audio CD (it doesn't appear in the Source list), quit iTunes, then open it again by double-clicking the application icon in the iTunes folder in the Program Files folder on your hard disk. Do not open it using the iTunes shortcut on your desktop. If iTunes now recognizes the CD, delete the iTunes shortcut and create a new one.

Norton
======

Live update

http://symantec.atgnow.com/consumer/resultDisplay.do?gotoLink=17129&docType=1000&contextId=15149%3A17129.17252&clusterName=ConsumerCluster&contentId=450a1939-274d-4e7e-bb36-d3282724acd3&responseId=a7a613d67668be41%3A1b1fbf4%3A10695402ec0%3A4c73&groupId=1&answerGroup=20&score=463&page=http%3A%2F%2Fservice1.symantec.com%2Fsupport%2Fsharedtech.nsf%2Fpfdocs%2F2003122913081513%2Findex.html&result=19&excerpt=If+you+are+using++this+type+of+software+you+should+disable+it+if+you+notice+problems++when+downloading+LiveUpdate+packages.&resultType=5000#

Enabling and disabling Automatic LiveUpdate
===========================================

http://symantec.atgnow.com/consumer/resultDisplay.do?gotoLink=69&docType=1000&contextId=14920%3A69.112&clusterName=ConsumerCluster&contentId=450a1939-274d-4e7e-bb36-d3282724acd3&responseId=a7a613d67668be41%3A1b1fbf4%3A10695402ec0%3A4c24&groupId=1&answerGroup=4&score=663&page=http%3A%2F%2Fservice1.symantec.com%2Fsupport%2Fsharedtech.nsf%2Fpfdocs%2F2000081608353806%2Findex.html&result=3&excerpt=Enabling+and+disabling+Automatic+LiveUpdate&resultType=5000#

HP carepacks register
======================

www.hp.com/go/lookuptool/

Link and phone no to Register Carepaq Online
=================================

call 1-866-234-1377

http://h30125.www3.hp.com/csn/salesmktg/elfpack/elf_registration_physical_intro.asp?code=ELER::-U

Register
========

register.hp.com

HP Trade in program
===================

http://www.hp.com/united-states/tradein/contact.html

Using vbs reg files from kelly
==============================

1. Save the REG File to your hard disk. Double click it and answer yes to the import prompt.

REG files can be viewed in Notepad by right clicking on the file and selecting Edit.



To use the VBS Files: Download .vbs file and save it to your hard drive (you may want to right click and use Save Target As). Double click the vbs file. You will be prompted when the script is done.



NOTE: If your anti-virus software warns you of a "malicious" script, this is normal if you have "Script Safe" or similar technology enabled. These scripts are not malicious, but they do make changes to the System Registry.


Reinstall Audio
===============

1. Right-click My Computer, click Properties.
2. Click the Hardware tab, and then click Device Manager.
3. Double-click "Sound, video, and game controllers."
4. Remove the devices one by one by highlighting each one, Right click on the drivers listed under sound and video and click on uinstall button and then the OK button. You will have to go back to sound, video, and game controllers each time, to complete this process.
Once this is done, there will no longer be a sound, video, and game controllers category.
5. Click Close at the System Properties box to close the properties box.
6. Restart the system. When Windows restarts, it should detect and reinstall your sound drivers.

Download and install audio driver for your notebook from the following URL

Vista

1. Click on start-->search
2. type device manager, and then double click on Device Manager shortcut.
3. Double-click "Sound, video, and game controllers."
4. Remove the devices one by one by highlighting each one, Right click on the drivers listed under sound and video and click on uinstall button and then the OK button. You will have to go back to sound, video, and game controllers each time, to complete this process.
Once this is done, there will no longer be a sound, video, and game controllers category.
5. Click Close at the System Properties box to close the properties box.
6. Restart the system. When Windows restarts, it should detect and reinstall your sound drivers.

Download and install audio driver for your notebook from the following URL



codex

http://www.free-codecs.com/DivX_Free_download.htm

S3 savage IX 4
==============

http://ranger.s3graphics.com/swlib/290-298drv/


UDF reader
==========

http://downloads.zdnet.co.uk/0,39025604,39051301s,00.htm

http://support.sonic.com/desktop/downloads.asp?type=desktop&product=recordnow


Windows XP
==========

http://www.mdgx.com/wxp.htm#!


Software Setup (Installing preloaded applications)
==============

1. Press the Start button
2. Select "All Programs" from the Start menu
3. Select the "Software Setup" option.
4. Select the desired applications that you wish to install and deselect the applications that you do not want to install.
5. Press the "Install" button.
6. Restart the computer to complete the installation process.


Digital Media Converter v2.59
=============================

http://www.deskshare.com/Resources/articles/dmc_DVRMS.aspx


Using Driver Recovery DVD
=========================

1. While running Windows, insert the driver recovery DVD into the optical drive.

2. If you do not have autorun available, select Start > Run.
Then type D:\SETUP\APPINSTL\SETUP.EXE
(Where D indicates the optical drive)

3. Follow the instructions on the screens to complete the repair process.

Purchase software
=================

http://louersoft.com/


Resolving Power Management Problems on x86-based Systems
========================================================

http://www.microsoft.com/resources/documentation/Windows/XP/all/reskit/en-us/Default.asp?url=/resources/documentation/Windows/XP/all/reskit/en-us/prmc_str_vzeb.asp

Cannot access the Internet after installing Norton Internet Security or Norton Personal Firewall 2004 or earlier
================================================================================================================

http://service1.symantec.com/SUPPORT/nip.nsf/docid/2002042908585736?OpenDocument&src=dellf

http://service1.symantec.com/SUPPORT/nip.nsf/docid/2004093013325136?OpenDocument&wsrc=hho&prod=Norton+Internet+Security&ver=2006&csm=no&seg=hho


Power or electrical problems (Surge)
============================

http://www.apcc.com/products/category.cfm?paramcategory=12&web_displayed=all


Processor Upgrade
=================

I am afraid that the Processor is not an option for upgrade on most of the notebook computers.There are many factors that need to be taken into consideration when upgrading the processor on the notebook. Variables such as the Chipset support, motherboard type, BIOS version and socket type must all be taken into consideration when attempting to upgrade a processor. Incorrect DIP switch settings may damage the new processor and the motherboard.


Notebook doesn't enter hibernate/standby mode and an error message "Quick Launch buttons prevent laptop from entering hibernation" is displayed
========================================================================================

From your message, I understand that the notebook doesn't enter hibernate/standby mode and an error message "Quick Launch buttons prevent laptop from entering hibernation" is displayed. The Quick Launch software runs as a system process and can conflict with the ACPI initialization. As a result, your notebook PC is unable to enter standby mode. Let, me provide you further assistance to completely resolve the issue.

I recommend you to perform these steps to resolve the steps all the steps are independent from one another you can verify whether the issue is resolved after performing one complete set of instructions.

Step 1: Reinstalling Power Management and Installing Softpaq.
Step 2: Registry Modification.
Step 3: BIOS Update.

Step 1. Reinstall power management by following these following steps:

1. Click Start, Control Panel, Performance and Maintenance, and then System icon.
2. This opens the System properties window.
3. Select Hardware tab and click Device Manager.
4. Double-click System devices.
5. Right-click "ACPI Power Button", "Microsoft ACPI Compalient system" and "ACPI Feature Fixed".
6. Right-click Uninstall.
7. Click OK.
8. Restart the computer. Windows will reinstall ACPI.

Now, download and install the Softpaq from the following HP web site:

http://h10025.www1.hp.com/ewfrf/wc/genericSoftwareDownloadIndex?lc=en&cc=us&softwareitem=ob-28622-1

NOTE: Copy and paste the entire web link in a new Internet Explorer Window.

Installation Instructions:

1. Download the SoftPaq .EXE file to a directory on your hard drive.

2. Execute the downloaded file and follow the on-screen instructions.

This should resolve the issue, if still issue persist then perform the steps provided below.

Step 2. Modifying Registry.

Before performing the registry modification steps, take a backup of the Windows Registry. Use the following steps to back up the entire Windows registry.

1. Click Start and then Run.
2. In the Open field type: regedit
3. In the Registry Editor, select My Computer.
4. With My Computer highlighted, click File, and then Export.
5. Browse to a storage location that is easy to remember.
6. Under Export Range, select All.
7. Type in a filename. HP suggests naming the file with the current date, for example: Registry Backup 05-01-03.
8. Click the Save button to save the registry.

Laura, perform these steps to modify the registry:

1. Click Start and type Run.
2. Type notepad and click Ok.
3. Copy and paste the following lines to notepad:

REGEDIT4

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\GraphicsDrivers\LidCloseSetPower]

4. Click File and Save.
5. Save the file as LidClose.reg on your desktop or any folder.
6. Right-click the LidClose.reg file and Merge.

This will enable the option standby/hibernate.

This should resolve the issue, if still issue persist then we have to update latest version of BIOS.

Step 3. BIOS Update.

Fo BIOS update then you can either install WinFlash utility or the ROMPaq. Most notebooks does not come with a Floppy drive and hence installation of BIOS update becomes a problem. To overcome these situations, WinFlash utility is released. This is just for customers convenience but does not carry any additional utilities in comparison to the ROMPaq.

NOTE: Running WinFlash utility is a easy process. Just download from the Web site and install it. The BIOS update will be automatically installed and updated.

I would like to add that the WinFlash utilities which would allow you to install the BIOS update from Windows environment itself. Download and install the BIOS update from the following HP web site:

This should resolve the issue.

Please get back to me with observations and results because it is important that I resolve your issue in a timely manner. I would like to add that we value your precious time and would be here round the clock to serve you.

Limited or No Connectivity
==========================

http://www.pchell.com/support/limitedconnectivity.shtml
http://www2.dslextreme.com/KB/article.aspx?id=10544
http://www.whizblaze.com/network/LimitedTshoot.htm

Norton removal
==============

ftp://ftp.symantec.com/public/english_us_canada/linked_files/tsgen/SymNRT.exe

http://service1.symantec.com/SUPPORT/nav.nsf/docid/2001092114452606

Now, uninstall the Norton Internet Security or Personal Firewall 2003 or earlier using the RnisUPG.exe removal utility:

ftp://ftp.symantec.com/public/english_us_canada/linked_files/nis/RnisUPG.exe


VIA
===

www.viaarena.com

Message: "Norton AntiVirus 2005 does not support the repair feature..."
=======================================================================

http://service1.symantec.com/SUPPORT/nav.nsf/docid/2004090712504306?OpenDocument&src=hot&prod=Norton%20AntiVirus&ver=2005&csm=no&tpre=

NUM LOCK
========

Press and holding the function key (fn) while pressing the num lock key (num lk). This will deactivate the integrated keyboard/numeric keypad, and the keys will respond normally.


Key broken
==========

I undertstand that the TAB key on keyboard of your notebook is broken and you are looking for the replacement of the broken key. I regret to inform you that a single key is not available as a replacement spare part. The entire keyboard has to be replaced. As the unit out warranty, please approach your nearest HP Authorized Service Provider (ASP) to get this issue resolved. To locate your local ASP, please visit the following location of our web site:

http://hp.infonow.net/bin/findNow?CLIENT_ID=HP_LOC_USA_SRV

Restore the system to Last Known Good Configuration:
-------------------------------------------------------
Restore the system to Last Known Good Configuration as per the following steps:

1. Restart the computer.
2. When you see the HP Logo, start tapping the F8 key until the Windows Advanced Options menu is displayed.
3. Use the arrow keys to select Last Known Good Configuration (your most recent settings that worked), and then press Enter.
4. If you are running other operating systems on your computer, use the arrow keys to select Microsoft Windows XP, and then press Enter.

Product Key = for windows XP Home
=================================

QB2BW-8PJ2D-9X7JK-BCCRT-D233Y
RBDC9-VTRC8-D7972-J97JY-PRVMG
F6PGG-4YYDJ-3FF3T-R328P-3BXTG
DW3CF-D7KYR-KMR6C-3X7FX-T8CVM
DW87C-76RXP-LLK6C-3FJ2J-2908F
203KR-234TJ-389H8-3F2HU-1W187
Y0UH4-V3N0C-H4NC3-705UR-V1V31
411Y0-URB45-34R3B-310N6-70U51
F0R6R-347JU-57IC3-M0V34-11Z16
Q3R8Y-MP9KD-3M6KB-383YB-7PK9Q
DTWB2-VX8WY-FG8R3-X696T-66Y46
JJWKH-7M9R8-26VM4-FX8CC-GDPD8
BFB47 - 3C7FY - WHR6H - G9X4D - 7TTFJ
RK7J8 - 2PGYQ - P47VV - V6PMB - F6XPQ
BJXGH - 4TG7P - F9PRP - K6FJD - JQMPM
Q3R8Y - MP9KD - 3M6KB - 383YB - 7PK9Q
QB2BW - 8PJ2D - 9X7JK - BCCRT - D233Y
VXKC4 - 2B3YF - W9MFK - QB3DB - 9Y7MB


Microsoft .net framework
========================

http://www.microsoft.com/downloads/details.aspx?FamilyID=262d25e3-f589-4842-8157-034d1e7cf3a3&displaylang=en

===========================================================================================
===========================================================================================
===========================================================================================


Touchpad
========

http://h10032.www1.hp.com/ctg/Manual/c00543133.pdf

Find below the correct steps for various touchpad operations (viz. Scrolling, Tapping, Sensitivity adjustment) necessary for the customer to walk through in cases of both Alps and Synaptics touchpad:


ALPS Touchpad:
==============

Scrolling:
==========

1. Click Start and select Control Panel.
2. Double-click the Mouse icon. If the Mouse icon is not found directly under Control Panel, click the Performance and
Maintenance icon and then click the Mouse icon.
3. In mouse properties window, click Gestures tab.
4. Click the drop-down button for "Right Corner Assign:" and select Auto Scroll.
5. Check the check box beside "Use Vertical Scolling Function".
6. Click Apply and OK.


Tapping:
========


1. Click Start and select Control Panel.
2. Double-click the Mouse icon.
3. This will open the Mouse Properties Window.
4. Click the Tapping Tab
5. Select the check box Tapping to enable it.
7. Click Apply and Ok.


Scroll & tapping:
=================

1. Click Start and select Control Panel.
2. Double-click the Mouse icon.
3. This will open the Mouse Properties Window.
4. Click the Gestures Tab
5. Click the drop-down button for "Right Corner Assign:" and select Auto
Scroll.
6. Now, click to select "Use vertical Scroll Function"
7. Click the Tapping Tab
8. Select the check box Tapping to enable it.
9. Click Apply and Ok.

Sensitivity:
============

While typing something using the keyboard, you can turn off the touchpad using the on/off button, as the palm getting in touch with the touchpad might cause the cursor to move. Besides this, if you observe random cursor movements, you can adjust the sensitivity by setting it to low.

1. Click Start, Control Panel.
2. Double click on Mouse. This opens the mouse properties.
3. Click on Pointer options tab.
4. Check the option "Hide the pointer while typing".
5. Click on Tapping tab.
6. Click on Touch Sensitivity button.
7. Move the slider to Low.
8. Click OK.
9. Click Apply and OK.


Known Issue: If customer is unable to see the ALPS tabs (such as Gestures, Tapping etc.) in Mouse Properties even after reinstalling the touchpad drivers.

Cause : This happens when the APOINT.exe file is not running on the background.

Solution : Enable APOINT.exe file in background ...

1. Click on Start > Run.
2. Type in MSCONFIG and press Enter.
3. Click on Ok.
4. Click on Startup tab.
5. Place a checkmark for APOINT and click on Ok.
6. Restart the computer.

Now the ALPS Touchpad tabs will appear in Control Panel > Mouse properties.

--------------------------------------------------------------------------------


SYNAPTICS Touchpad:
==================

Disable Synaptics touchpad
==========================

1. Click Start, and then Control Panel.
2. Click Printers and Other Devices, and then the Mouse icon. The Mouse Properties window opens.
3. Click the Device Settings tab, and then click the "Disable" button.
4. Click Apply, and then OK.

Scrolling:
==========

Use the following steps to enable the Virtual Scrolling feature on your
notebook:

1. Click Start, and then Control Panel.
2. Click Printers and Other Devices, and then the Mouse icon. The
Mouse Properties window opens.
3. Click the Device Settings tab, and then click the Settings button.
The Properties for Synaptics TouchPad on PS/2 port is displayed.
4. Highlight "Virtual Scrolling."
5. Select the "Enable vertical scrolling" and the "Enable horizontal
scrolling" options.
6. Click the plus sign (+) next to Virtual Scrolling. The following
options are displayed:

* Long Distance Scrolling
* Scrolling Region
* Scrolling Selection

7. Highlight the "Scrolling Region" option to configure the Vertical
and Horizontal scrolling regions.
8. Click Apply and then OK.

You should now be able to scroll vertically and horizontally using the
TouchPad.


Tapping:
========

Use the following steps to enable the Tapping feature on your notebook:

1. Click Start, and then Control Panel.
2. Click Printers and Other Devices, and then the Mouse icon. The
Mouse Properties window opens.
3. Click the Device Settings tab, and then click the Settings button.
The Properties for Synaptics TouchPad on PS/2 port is displayed.
4. Highlight the Tapping option.
5. Select "Enable Tapping" in the right pane.
6. Click Apply, and then OK.

The Tapping feature should now be enabled.

Use the following steps to enable the Tap and Drag feature, and the Tap
Zones:

1. Click Start, and then Control Panel.
2. Click Printers and Other Devices, and then the Mouse icon. The
Mouse Properties window opens.
3. Click the Device Settings tab, and then click the Settings button.
The Properties for Synaptics TouchPad on PS/2 port is displayed.
4. Click the plus sign (+) next to Tapping. The Tap and Drag feature,
and the Tap Zones feature are displayed.
5. Highlight the Tap and Drag feature, select the "Tap again and hold
to drag" and "Locking drags" options.

NOTE: The Tap and Drag feature duplicates the functionality of
the Mouse buttons.

6. To enable the Tap Zones, highlight "Tap Zones" and select the
"Enable Tap Zones" option in the right pane.
7. Click the plus sign (+) next to Tap Zones to select the following
zones:

* Bottom Left Action
* Bottom Right Action
* Top Left Action
* Top Right Action
* Tap Zone Sizes

8. Click Apply and OK after configuring the Tap Zones.

The Tap and Drag feature, and the Tap Zones feature, should now be
enabled.

Sensitivity:
============


Adjusting the TouchPad Sensitivity on the notebook, should resolve the issue. The Touch Sensitivity adjusts how firmly you must touch the TouchPad for it to react.

You may also adjust the PalmCheck on your notebook. The PalmCheck option is used to reduce the chance of accidental contact with the TouchPad. This option allows the TouchPad to recognize when your palm is resting on it or brushing its surface while you are typing. This will help prevent unwanted pointer movement or clicks.

To adjust the Touch Sensitivity and PalmCheck on your notebook, perform the following steps:

1. Click Start, and then click Control Panel.
2. Click Printers and Other Devices, and then the Mouse icon. The Mouse Properties window opens.
3. Click the Device Settings tab, and then click the Settings button. The Properties for Synaptics TouchPad on PS/2 port is displayed.
4. Click the plus sign (+) next to Sensitivity.
5. Highlight PalmCheck. In the right pane, move the slider to the desired level.

NOTE: If the TouchPad exhibits undesired pointer movement or
clicks, move the slider towards Maximum. If the TouchPad
does not respond to a point or click operation, then move
the PalmCheck slider towards Minimum.

6. Highlight Touch Sensitivity under Sensitivity. In the right pane move the slider to the desired level.
7. Click Apply and then click OK to close the Mouse properties.

NOTE: If you see an erratic pointer motion, move the slider
toward Heavy Touch. The closer you move the pointer
towards Heavy Touch, the more pressure you have to apply
for the TouchPad to respond.


unable to use the touchpad scroll feature while using Mozilla browser
=====================================================================

https://bugzilla.mozilla.org/show_bug.cgi?id=146962

==========================================================================================
==========================================================================================
==========================================================================================

Windows update
==============

Corrupt files in History, Windows Updates, and Temporary Internet Files folder may prevent you from viewing or installing Windows updates from the Web site. You can resolve the problem by clearing those folders by following these steps:

1. Clearing Cache and History by following these steps:

a. Close all programs and Internet Explorer windows.
b. Double-click the "Internet Options" icon in the Control Panel.
c. Click Internet Options/General tab.
d. Click the Delete Files button within Temporary Internet Files
section.
e. Click the Clear History button within the History section.
f. Click OK.
g. Close the Control Panel window.
h. Restart the computer for the changes to take effect.

NOTE: Enable the "Show all Files" option before performing the
next step. From Windows Explorer, click Tools, click
Folder Options, and select the View Tab. Select the "Show
All Files" option under the Advanced Settings section.

2. Delete files within WindowsUpdate folder by following these steps:

a. Double-click My Computer and then double-click C:
b. Double-click the Program Files folder and then double-click the "WindowsUpdate" folder.
c. Delete all files and folders within this directory.

NOTE: Disable any Anti-Virus protection software or download
assistance programs that may be running before reconnecting
to the site. Anti-Virus software stops programs from
writing to the registry in Windows.


After performing the above steps, retry the Windows Update Site.
If the problem persists, rename the C:\Windows\System32\CatRoot2\
folder to force Windows to recreate the EDB database by following these

steps:

1. Click Start and click My Computer.
2. Open the C: drive.
3. Open the Windows folder.
4. Open the System32 folder.
5. Locate the CatRoot2 folder and rename it to CR2OLD.
6. Close the window and try installing the Critical Updates again.

If the problem persists, perform these steps:

1. Visit the following Web site:

http://windowsupdate.microsoft.com

NOTE: The URL above will take you to a non HP Web site. HP
does not control and is not responsible for information
outside of the HP Web site.

2. Click the Personalize Windows Update link.
3. Select the "Display the link to the Windows Update Catalog under
See Also" option.
4. Click the Save Settings button.
5. Click the Windows Update Catalog link under the See Also section.
6. Click the "Find updates for the Windows Operating Systems" link.
7. Select Windows XP Home.
8. Click the Search button
9. Click the Critical Updates section to locate all the Critical
Updates available for the system.

You can now select the updates that failed to install and download them
again. This site will allow you to save these updates to disk before
you install them. Double-click the downloaded file to install it.


You should now be able to completely download and install Windows
Critical updates.



VIA Twister video driver
========================

http://ranger.s3graphics.com/viaarena/380drv/139412NoHotkey.zip


Reinstall USB Ports In Windows XP:
==================================

To reinstall USB Ports in Windows XP, you must first uninstall the device by following these steps:

1. Click Start, select Control Panel, and then choose Performance and Maintenance.
2. Click the System icon to open the System Properties window.
3. Click the Hardware tab and click Device Manager.
4. Click the plus beside Universal Serial Bus controllers.
5. Select a device listed under Universal Serial Bus controller and click the Remove button.
6. Click Yes to confirm the removal of the device.

NOTE: Repeat step 5 and 6 until all the devices under Universal Serial Bus controller are removed.

7. Click Apply and then click OK.

The USB port is now uninstalled.

Now, restart the system. The system will automatically detect and reinstall the USB port.
During restart, Windows will automatically detect and reinstall the hardware device.

Disable easy launcher in alps touchpad
======================================

1. Open "Control Panel" folder.
2. Double-Click the "Mouse" icon.
3. Select the "Others" tab in Mouse properties window.
4. Click on the "Settings for easy launcher" button.
5. If you find any items in the "Shortcut list" box, select each one and click on the "Delete" button. Delete all the items in "Shortcut list".
6. Uncheck the "Use (Close Easy Launcher) button" item in Miscellaneous.
7. Click "Ok" button.
8. Click "Apply".
9. Click "Ok".


CMOS
====

CR1220 Lithium 3.0 V battery

Lawsuit
=======

HP is beginning the process of providing class relief pursuant to a settlement reached in the Dolan/Dukes lawsuit.

Should you receive a call from a customer, your only action is to refer them to the settlement website www.computersettlement.com.

If the customer requires a contact, that information can also be found at the settlement website www.computersettlement.com.

DO NOT offer any other support!

Eligible Computers List:

http://www.computersettlement.com/docs/Exhibit%20A%20(Stip.%20of%20Settlement).PDF


Part store worldwide
====================

http://h20141.www2.hp.com/hpparts/partsdirectory/global_ordering.htm


Windows Media Player 10 How-to Center
=====================================

http://www.microsoft.com/windows/windowsmedia/knowledgecenter/howto.aspx


Delete user account
===================

In order to delete the "mikec900" account from your system, login to the system using any other login having administrator rights and then follow these steps:

1. Click the Start menu, Control Panel and then double-click User Accounts.
2. This will open the User Accounts tool.
3. Click Change an account in the Pick a task list box.
4. Click the account that you want to delete.
5. Click Delete the account to delete the user account from the computer. When you delete the account, you are given the option to save the user's files on the computer.

NOTE : You can not delete the account for a user that is currently logged on to the computer.


Burning CD's in windows XP through windows media player 10
==========================================================

http://www.microsoft.com/windowsxp/using/windowsmediaplayer/getstarted/burncds2.mspx

When I try to install a network, I get the error message "Error in Wzcdlg.dll
=============================================================================
Missing Entry: FlashConfigCreateNetwork.


resolution:

1.Start WZC
2.Type in Start Run either of the following

rundll32 wzcdlg.dll,FlashConfigRunWizard

or

rundll32 wzcdlg.dll,FlashConfigCreateNetworkW


Disable Norton personal firewall
================================

1. Open Norton Personal Fireall.
2. On the left side of the window, click Internet Status and then click Current Status.
3. In the Current Status window, click Disable.

You can also disable Norton Personal Firewall by right-clicking on the Norton Personal Firewall icon in the notification area of the taskbar and selecting disable.


Assigning a Static IP Address
=============================

To assign a Static IP Address to your network connection follow these steps:

1. Open Network Connections
2. Right click the connection you wish to assign a Static Address to and choose Properties.
3. In the Properties box that comes up select "Internet Protocol TCP/IP" and click the Properties button beneath.
4. In Internet Protocol TCP/IP Properties place a dot in "Use the following IP Address".
5. Enter the IP address you wish to use (x.x.x.x) and OK the change. Click OK on Local Area Connection properties.
6. Reboot the notebook.

Free CD burner
==============

http://www.cdburnerxp.se/features.php


Trojan.Desktophijack
====================

http://securityresponse.symantec.com/avcenter/venc/data/trojan.desktophijack.html


Power jack alternative solution
===============================

A port replicator may be used to provide power to the notebook and charge the battery (if the notebook does have a port replicator connector) - Applicable to: All legacy series upto the Lopez Series (i.e., ZT3000)


Part Numbers of some port replicators are as follows:



N5xxx / XH Series - F2025-60901

Zt1xxx / XZ Series - F3494-60902

Ze4xxx / Ze5xxx Series (USB 1.1) - F4811A

Ze4xxx / Ze5xxx Series (USB 2.0) - F4811B

Zt3000 Series - 307648-002 / DZ609A



a. An Expansion Base (or Expansion Base 2) may be used to provide power to the notebook and charge the battery (if the notebook does have an Expansion Base [or Expansion Base 2] connector) - Applicable to: All newer series (ZD7000 upwards)

ZX5xxx / ZV5xxx / ZD7xxx - DL516A / DL517A
ZD8xxx / DV1xxx / DV4xxx / Ze2xxx / ZV6xxx - PA399A


A more cheaper and viable option for the newer series is to use:

b. An All-in-on Media Cable, which can be used to power the notebook and make connections to different audio/video accessories battery (if the notebook does have an Expansion Base [or Expansion Base 2] connector) - Applicable to: All newer series (ZD7000 upwards).



ZX5xxx / ZV5xxx / ZD7xxx - 359680-001 / 375759-001 / DV318A

ZD8xxx / DV1xxx / DV4xxx / Ze2xxx / ZV6xxx - PH675A


Windows update
==============

Quite often, we receive queries related to Windows Updates. Following are the Top Windows Update issues with respective solutions. Solutions only apply to Windows XP based computers.

ISSUE I:

Error - "Updates were unable to be successfully installed"

DESCRIPTION:

This error message appears when the Windows Updates are tried to install, after downloading them onto the computer.

SOLUTION:

1. Open "Wordpad" (START > ALL PROGRAMS > ACCESSORIES > WORDPAD)
2. Copy and Paste the text(as it is) given below, into the "wordpad"
3. Save the "Wordpad" file as "IEreg.bat" to your desktop and then "double
click" to launch.


--------------------------------------------------------------------------------


cd /d %SystemRoot%\system32
regsvr32 comcat.dll /s
regsvr32 shdoc401.dll /s
regsvr32 shdoc401.dll /i /s
regsvr32 asctrls.ocx /s
regsvr32 oleaut32.dll /s
regsvr32 shdocvw.dll /I /s
regsvr32 shdocvw.dll /s
regsvr32 browseui.dll /s
regsvr32 browseui.dll /I /s
regsvr32 msrating.dll /s
regsvr32 mlang.dll /s
regsvr32 hlink.dll /s
regsvr32 mshtmled.dll /s
regsvr32 urlmon.dll /s
regsvr32 plugin.ocx /s
regsvr32 sendmail.dll /s
regsvr32 scrobj.dll /s
regsvr32 mmefxe.ocx /s
regsvr32 corpol.dll /s
regsvr32 jscript.dll /s
regsvr32 msxml.dll /s
regsvr32 imgutil.dll /s
regsvr32 thumbvw.dll /s
regsvr32 cryptext.dll /s
regsvr32 rsabase.dll /s
regsvr32 inseng.dll /s
regsvr32 iesetup.dll /i /s
regsvr32 cryptdlg.dll /s
regsvr32 actxprxy.dll /s
regsvr32 dispex.dll /s
regsvr32 occache.dll /s
regsvr32 occache.dll /i /s
regsvr32 iepeers.dll /s
regsvr32 urlmon.dll /i /s
regsvr32 cdfview.dll /s
regsvr32 webcheck.dll /s
regsvr32 mobsync.dll /s
regsvr32 pngfilt.dll /s
regsvr32 licmgr10.dll /s
regsvr32 icmfilter.dll /s
regsvr32 hhctrl.ocx /s
regsvr32 inetcfg.dll /s
regsvr32 tdc.ocx /s
regsvr32 MSR2C.DLL /s
regsvr32 msident.dll /s
regsvr32 msieftp.dll /s
regsvr32 xmsconf.ocx /s
regsvr32 ils.dll /s
regsvr32 msoeacct.dll /s
regsvr32 inetcomm.dll /s
regsvr32 msdxm.ocx /s
regsvr32 dxmasf.dll /s
regsvr32 l3codecx.ax /s
regsvr32 acelpdec.ax /s
regsvr32 mpg4ds32.ax /s
regsvr32 voxmsdec.ax /s
regsvr32 danim.dll /s
regsvr32 Daxctle.ocx /s
regsvr32 lmrt.dll /s
regsvr32 datime.dll /s
regsvr32 dxtrans.dll /s
regsvr32 dxtmsft.dll /s
regsvr32 WEBPOST.DLL /s
regsvr32 WPWIZDLL.DLL /s
regsvr32 POSTWPP.DLL /s
regsvr32 CRSWPP.DLL /s
regsvr32 FTPWPP.DLL /s
regsvr32 FPWPP.DLL /s
regsvr32 WUAPI.DLL /s
regsvr32 WUAUENG.DLL /s
regsvr32 ATL.DLL /s
regsvr32 WUCLTUI.DLL /s
regsvr32 WUPS.DLL /s
regsvr32 WUWEB.DLL /s
regsvr32 wshom.ocx /s
regsvr32 wshext.dll /s
regsvr32 vbscript.dll /s
regsvr32 scrrun.dll mstinit.exe /setup /s
regsvr32 msnsspc.dll /SspcCreateSspiReg /s
regsvr32 msapsspc.dll /SspcCreateSspiReg /s
exit


--------------------------------------------------------------------------------


Support URL:

http://www.xpforum.co.uk/forum/viewtopic.php?t=8743



--------------------------------------------------------------------------------


ISSUE II:

Background Intelligent Transfer Service(BITS) could not start to update windows and ends up with error messages such as, error code 2147024894, and failure installation code 0x80246008.

DESCRIPTION:

This error message typically deals with the Background Process(BITS), that monitors and prompts if there are any Windows Updates available to be downloaded. This error message occurs if BITS service has some flaw, and is forced to intialize from Services.msc.

SOLUTION 1:

The Solution given for Issue #1 also works for this issue.

SOLUTION 2:

Just reinstall Service Pack 2 over top of itself.

Support URL:

http://www.dslreports.com/forum/remark,13605896~reverse=0;days=10;root=microsoft;mode=full



--------------------------------------------------------------------------------


ISSUE III:

Cannot download Windows Updates, as Windows Validation does not continue.

EXPLANATION:

Before letting the User download Windows Updates, Microsoft's genuine validation process collects information about the computer, such as, Windows product key, PC manufacturer, and operating system version, to determine if Windows is genuine, to reduce software piracy. However, it does not stop from downloading the update.

DESCRIPTION:

This issue occurs while downloading the Windows Updates manually from Microsoft web site.

SOLUTION 1:

Go back to the desired download and when prompted to validate Windows, select "No, do not validate Windows at this time, but take me to the download."

SOLUTION 2:

'Turn On' Automatic Updates. The Automatic Updates feature is not affected by the WGA(Windows Genuine Advantage) validation check. Therefore, you can use the Automatic Updates feature to make sure that you receive critical Windows updates.

Support URL:

898588


Burn a Movie Maker Project to DVD
=================================

http://www.microsoft.com/windowsxp/using/moviemaker/expert/bridgman_burndvd.mspx

how to use Movie Maker 2 to capture and edit your videos, and then use Sonic MyDVD to burn your DVD to an external burner.

Get Started Using Remote Desktop
================================

http://www.microsoft.com/windowsxp/using/mobility/getstarted/remoteintro.mspx


Windows Script 5.6 for Windows XP and Windows 2000
==================================================

http://www.microsoft.com/downloads/details.aspx?FamilyId=C717D943-7E4B-4622-86EB-95A22B832CAA&displaylang=en

Microsoft Management Console 3.0 Pre-Release (RC1)
==================================================

http://www.microsoft.com/downloads/details.aspx?FamilyID=97c2ad9d-d537-4b64-a79e-4e58baacff7a&DisplayLang=en


Add shortcut for Desktops in Quick Launch:
==========================================

1. Right-click an empty area on the Taskbar.
2. go to “Toolbars” and click “Desktop.”

Increase the size of Quick Launch icons:
========================================

1. Right-click an empty area of the Taskbar and check "Lock the taskbar" to unlock it.
2. Carefully click an empty area of the Quick Launch area and choose "View" and click "Large Icons."

If this menu does not appear, click on the separator groove directly to the left of the "Quick Launch" area.

Add/Remove
==========

Select Start menu -> select Run -> type "appwiz.cpl" and click Ok.


Pending file (sql server)
============

http://www.nthelp.com/50/aprevious.htm


Error Message: A Previous Program Installation Was Never Completed


Drive Eject
===========

CD Drive Tray will not Eject a Disc.


There are several issues that may prevent a disc from ejecting. If there is a problem ejecting a disc, try the following options:

Option 1
If writing to a DirectCD formatted disc, the DirectCD software must be loaded into memory before trying to eject the disc. If the software has been disabled in the System Configuration Utility, or removed from the Program Files/Startup group, a formatted disc will not eject. After disabling DirectCD through the System Configuration Utility, components of DirectCD are still loaded from the registry. When an eject request is made, DirectCD attempts to launch the EjectWizard. EjectWizard cannot launch because it is disabled in the System Configuration Utility.

Load DirectCD and eject the disc

Method 1

1. Click Start, Run, type MSCONFIG in the Open: box, and click OK.
2. Click the Startup tab, and place a check mark in the Adaptec DirectCD box.
3. Click Apply, and then click OK.
4. When prompted to restart the system, click Yes.
5. After the system restarts, eject the disc.

Method 2

1. Click Start, and Run.
2. Type DIRECTCD, in the Open: box, and click OK.
3. Wait several seconds for the DirectCD software to load into memory, then eject the CD.

Option 2

Eject the DirectCD formatted (locked) disc

A disc that has been formatted with DirectCD is in use by DirectCD while it is in the drive; it cannot be ejected using the DRIVE EJECT button. Use the DirectCD Wizard to eject the disc. This is because DirectCD must write UDF information to the disc before the disc can eject.

Method 1

1. Right-click the CD drive icon on the task bar.
2. Select Eject (this will only work for formatted discs).

Method 2

1. Double-click the My Computer icon on the desktop.
2. Right-click the drive letter for the HP CD-Writer drive, and select Eject.

Option 3

Verify that the drive has power. Disconnect and reconnect the power lead or power cord. If the drive is an external model, plug the power directly into a wall outlet rather than to a surge protector. If the drive is an internal model, use a different power lead for the drive.

Option 4

If other CD software is running that can take control of the drive, such as audio players, or possibly other packet writing software, the disc may not eject. Verify that no other CD playing or writing software is running in the background.

Option 5

It may be necessary to manually eject a CD from the HP CD-Writer if the drive door will not open via normal ejection methods. This situation can occur for a number of reasons. Some of the causes can be loss of power to the drive, incorrect insertion of a disc, or an internal mechanical failure inside the HP CD-Writer drive.

NOTE: Not all drives have a manual eject feature. See the procedures below to determine if the drive has the manual eject feature.

NOTE: Different models of HP CD-Writer drives will have different faceplates. Not all drives will look exactly like the drive in Figure 1 below.

Locating the manual eject feature

Check for a small hole on the faceplate of the HP CD-Writer drive. Depending on the model of the drive, the location of the manual eject hole will vary. If the HP CD-Writer drive has a manual eject feature and the hole is present, proceed to "Steps to manually eject discs", below.


Figure 2: The manual eject feature

Steps to manually eject discs

1. Close all programs and shut down the computer.
2. Unplug the PC from the power outlet.
3. Locate the manual release hole on the HP CD-Writer faceplate.
4. Find something small enough to be inserted into the release hole, such as a sturdy paper clip. Straighten the paper clip so that it can be inserted into the release hole.
5.Insert the paper clip straight into the release hole until resistance is felt.
6. Once the resistance is felt, keep inserting the paper clip in a pumping motion. The drawer should slowly come out about a quarter of an inch.
7. Remove the paper clip.
8. Firmly grasp the edges of the CD drawer and gently pull until the drawer is all of the way out.
9. Remove the CD.
10. Once the disc has been removed, plug the PC back in to the power outlet and restart the system.


Free DVD player
===============

http://www.cliprex.com/


"Cannot create Toolbar" error when you enable Quick Launch
==========================================================

Symptom
=======

When you try to enable the Quick Launch or the Desktop bar, you may get the error "Cannot create Toolbar". This might happen if the Quick Launch folder is missing from this location:

%Appdata%\Microsoft\Internet Explorer\Quick Launch

Resolution
==========

Quicker Method - Tested in Windows XP
To resolve the problem, type this command from Start, Run dialog:

IE4UINIT.EXE

The above command creates the Quick Launch folder automatically, if it is missing in the above location. Now, try to enable the Quick Launch bar.

If the same error occurs, it's caused by another issue (due to a malware removal), type these two commands:

REGSVR32 /i SHELL32.DLL

REGSVR32 /i BROWSEUI.DLL

Restart Windows and enable the Quick Launch Toolbar.


Software application CD - Corel WordPerfect
===========================================

338743-001

address bok problem

The cause of this problem is the database folder name changes in Service Pack 1 for the address book. To fix the problem under the "My Documents" folder the "ccwin9" folder needs to be renamed to "ccwin". To do this:

Shutdown all WordPerfect® Office 11 applications.
Open up the folder “My Documents”
In My Documents you will see a folder called “ccwin”. Right click on this folder and delete it.
Now locate the folder called “ccwin9".
Right click on ccwin9 folder and click rename
Rename this folder to ccwin
Once this is done, close the folder My documents.
Launch WordPerfect, click Tools, Address Book.
You should see your address books. If your address book does not appear by this point. Click File, Open, select CorelCENTRAL™ and then select your address book name to open it. If you still do not see the address book, you can browse to the path where you have stored your address book by clicking the file folder at the righthand end of the "Choose new path:" input field.


TV tuner not found
==================

Make sure that the Adaptec PVR ( TV Tuner card ) is connected to the notebook

1. After you download SP30923.exe on to the desktop and double click it. It will ask you to remove/uninstall the Adaptec PVR. Proceed with the remove/uninstall
2. Restart the notebook.
3. Now, double click on the SP30923 once again to install the drivers. It will be installed and will not prompt you to restart the computer. DO NOT RESTART THE COMPUTER, instead RESTART THE ADAPTEC PVR.

Note : To restart Adaptec PVR, simply disconnect the power to the TV tuner card and reconnect it.

4. Computer will now give found new hardware and will recognize it as the Adaptec TV tuner card and will install the Drivers.


Boot sequence
=============

1. Click Start, Shut Down, and then click Restart.
2. When the HP logo appears, press the F2 key to enter BIOS configuration utility.
3. Press F9 to load the setup defaults.
4. Change the boot option as "CD-ROM" drive. Using this option notebook will start with CD-ROM drive.
5. When changes are finished, press F10 (or select Exit, Save and > Restart).
6. Press Enter to confirm and restart the notebook.

Processor speed
===============

I understand that the system shows only 700MHz at low speed. The notebook comes with
a Mobile AMD Athlon XP processor with a feature called AMD PowerNow that
conserves battery power by switching off some parts of the processor
when the processor usage is low or when the notebook is completely
running on battery power. This results in the Processor running at a
lower speed than the maximum specified rating.

It means to say that the processor will run at the maximum speed only
when there are applications running on the notebook that consume a lot
of processing power. If there are simple applications such as Word
Processing or Internet Browsing, then as these applications need much
lesser processing power, the processor runs at a lower speed than the
maximum speed in order to save power and maximize battery operating
time.

This is the reason the processor speed is being reported this way. If
you want to disable this PowerNow feature and enable the processor to
run at full speed, follow these steps:

1. Double-click My Computer >> Control Panel
2. Click Classic View if the Control Panel display is in category view.
3. Double-click Power Options.
4. Select 'Home/Office Desktop' in the Power Schemes.
5. Click Apply and then OK.
6. Restart the system.

The notebook's processor will now run at full speed. But this will
decrease the battery operating time.

TV-Out troubleshooting S-video
==============================

http://support.intel.com/support/graphics/sb/CS-004653.htm


Notebook batteries and AC Adapters
==================================

http://www.laptopbatteries.com/hp-pavilion-batteries/

USBNTMAP.SYS
============

If you are receiving the error "..C:\WINDOWS\SYSTEM\USBNTMAP.SYS NOT
FOUND... .." it is probably due to unavailable USBNTMAP.SYS file. To
resolve the issue, we will need to extract the file. I have inserted the
specific directions below.

If they don't work, please reply back and advise what the results were,
and we'll try some other steps.

To restore the "USBNTMAP.SYS" file, follow the steps given below:

1. Click Start, Run.
2. Type MSCONFIG.
3. Click OK.
4. Select General Tab.
5. Click Extract file.
6. Type "USBNTMAP.SYS".
7. Click Start.
8. Type C:\Windows\options\cabs in extract from.
9. Type c:\windows\system in Extract to.
10.Click OK.
11. Shutdown and restart the system.

Now, you should be able to install the device.

If you are unable to extract the file, you can download the file from
the following site and save to c:\windows\system:

http://www.usbman.com/WebDrivers/WinMe%20Sys%20Files/usbntmap.sys

NOTE: The URL above will take you to a non HP Web site. HP does
not control and is not responsible for information outside
of the HP Web site.

http://www.usbman.com/WinME%20USB%20Guide.htm
http://www.iomega.com/europe/support/english/documents/11194e.html
http://www.usbman.com/WebDrivers/WinMe%20Sys%20Files/usbstor.sys

NTPC and PAL
============

http://www.anythingleft-handed.co.uk/pal_ntsc.html

Multi languages in Windows XP
=============================

http://www.microsoft.com/windowsxp/using/setup/expert/honeycutt_03april28.mspx


If you have forgotten your Content advisor Password do the following;

01. Click on Start and choose Run.
02. Type in RegEdit and select OK.
03. Now click on the little plus sign to the left of H_KEY_LOCAL_MACHINE.
04. Continue to drill down, always clicking on the plus sign at the left of the named key, through Software, Microsoft, Windows, Current Version and Policies.
05. Now click on the Ratings folder.
06. In the right pane of the RegEdit window, you'll see an icon called Key. Click on it and press Delete.
07. Next, choose Registry and then Exit to exit RegEdit. You've just deleted your original Content Advisor password.
08. Restart the computer and run Internet Explorer again.
09. Choose View and then Internet Options (or Options for version 3.x). For IE 5 or greater, Click on Tools, Internet Options.
10. Click on the Content tab and click on Disable. When asked for a password, don't enter anything; just click on OK. This will disable Content Advisor because there's no longer a password.


Disable Power Management for USB ports:
=======================================

1. Right-click My Computer.
2. Select Properties.
3. Click Hardware.
4. Click Device Manager.
5. Click the "+" symbol against "USB devices"
6. Right-Click on one of the "USB root hub" and select "Properties".
7. Select "Power Management" tab.
8. Uncheck the check box for "Allow the computer to turn off this device to save power".
9. Click "Apply". Click "Ok"
10. Repeat the steps 6 to 9 for all the USB root hubs.


Remote control user guide (HP mobile remote control)
=========================

http://h10032.www1.hp.com/ctg/Manual/c00309482.pdf


Windows XP Professional x64 Edition trial software
==================================================

http://www.microsoft.com/windowsxp/64bit/evaluation/trial.mspx


DLL download
============

http://www.dll-download.net/

PCMCIA
======

Reinstall PCMCIA drivers
========================

1. Restart the system and press F8 during Startup to access the Startup menu. Ignore any error messages that occur.
2. Choose Safe Mode from the Startup menu and press Enter.
3. Click Start, Control Panel, Performance and Maintenance, and then System icon.
4. This opens the System properties window.
5. Select Hardware tab and click Device Manager.
6. Click the plus (+) sign next to PCMCIA Adapters list the Card bus controller drivers.
7. Select one driver and click Remove. At the warning prompt, click OK.
8. Repeat this process until there is no listing for PCMCIA Adapters.
9. Close all windows and restart the computer.

On restarting the system, Windows will automatically detect and install PCMCIA adapter and install its drivers on the computer.

Short for Personal Computer Memory Card International Association, and pronounced as separate letters, PCMCIA is an organization consisting of some 500 companies that has developed a standard for small, credit card-sized devices, called PC Cards.

Originally designed for adding memory to portable computers, the PCMCIA standard has been expanded several times and is now suitable for many types of devices. There are in fact three types of PCMCIA cards. All three have the same rectangular size (85.6 by 54 millimeters), but different widths.

Type I

cards can be up to 3.3 mm thick, and are used primarily for adding additional ROM or RAM to a computer.

Type II

cards can be up to 5.5 mm thick. These cards are often used for modem and fax modem cards.

Type III

cards can be up to 10.5 mm thick, which is sufficiently large for portable disk drives.

As with the cards, PCMCIA slots also come in three sizes:

A Type I slot can hold one Type I card
A Type II slot can hold one Type II card or one Type I card
A Type III slot can hold one Type III card or any combination of two Type I or II cards.

In general, you can exchange PC Cards on the fly, without rebooting your computer. For example, you can slip in a fax modem card when you want to send a fax and then, when you're done, replace the fax modem card with a memory card.


Dialup IP Network Configuration for Windows XP
==============================================

http://www.uth.tmc.edu/oac/sysadmin/services/Dialup/DialupXP.html

Belkin 15-in-1 Card Reader from HP (Media Card Reader)
======================================================

(PP141AA#ABA)

Kingston USB 2.0 Hi-Speed 15-in-1 Card Reader
http://www.meritline.com/kingston-15-in-1-reader.html


Internet Explorer (IE) 4/5/6 ESSENTIAL FREE Fixes + Updates:
============================================================

http://www.mdgx.com/ietoy.htm


Packing the notebook
====================

http://www.sparepartswarehouse.com/laptop-repair/warranty-hp-laptop-repair.aspx

Driver Roll Back
================

1. Log on as Administrator.
2. Click "Start", and then click Control Panel.
3. Click "Performance and Maintenance", and then click "System". On the "Hardware" tab, click "Device Manager".
4. Navigate to the driver you wish to roll back, right click the name of the driver and choose "Properties".
5. Click the "Driver" tab and then click "Roll Back Driver".

Media Card Reader
=================

Insertion :
===========

To insert a digital memory card:

1. Hold the card label-side up with the connectors facing the notebook.
2. Gently slide the card into the Digital Media Slot until the card is seated. (The card extends slightly beyond the edge of the notebook.)

Removal :
=========

To stop and remove a digital memory card:

1. Close all applications and complete all activities that are
using the card. (To stop a data transfer, select the Cancel
button in the Windows Copying window.)
2. To stop the card, select the Safely Remove Hardware icon
on the taskbar, and then select the digital memory card. (To
display the Safely Remove Hardware icon, right-click the
taskbar, select Properties, clear the Hide inactive icons
check box, and then select OK.)
3. To remove the card, slide the card out of the slot.

You can find the complete diagrammatic steps to use the media cards in digital media card reader in the following HP weblink:

http://h10032.www1.hp.com/ctg/Manual/c00543078.pdf

Intel Primary external monitor
=============

1. Click Start.
2. Select Control panel.
3. Double-cilck Display icon.
4. Select the Settings.
5. Just Select the 2 (Secondary Display)
6. Check the check box next to "Use this device as the primary monitor" located at the bottom of that screen.
7. Click "Apply".
8. Click "Ok".

Now, on the TV or the projector, you can't see any thing(the display screen is completely black on the TV)

9. Press the Fn + F4 key for one time to toggle the display screen on the TV or projector only.
10. Press the Fn + F4 key for once again, you can see the display on both the screens with icons and same display.

Now, please shutdown the Notebook and restart the Notebook, you can see the display on the both the Notebook display screen and the projector.

ATI Primary
===========

******* To enable the video overlay on the LCD or External monitor/CRT *******

1. Right click the desktop wallpaper and select "Properties".
2. Click the "Settings" tab.
3. Click the "Advanced" button.
4. Select the "Displays" tab.
5. Assign the device to "Primary" by pushing down the red button on the top-left corner above the "External monitor". It will turn into green color same as the green button for Laptop image.

This device will now be the primary display to display the multimedia file/DVD.

If the issue persists try these steps, change the resolution settings and follow these steps:


1.Right click the desktop wall paper and select properties.
2.Click the settings tab
3. In display drop down list select the second option
4. Click the check box use this display as primary
Note: this option will be available only after connecting the tv.
5. click apply and click OK.

Nvidia primary
==============

Please perform following steps in order to get the External monitor work as a primary Monitor.

1. Connect the external monitor to the Notebook.
2. Right click on desktop of the Notebook and then click on Properties.
3. Click on Settings Tab, Then click on Advances button.
4. Click on Ge Forced 420Go 32M tab.
5. In the window, select the option NviewDisplay Mode.
6. Then scorll down the options and select Clone.
7. Then select the External monitor i.e., 1b. and then check the box Make the primary display.
8. Clcik on Apply and OK.

This will make the external monitor work as a primary monitor.


Step 1: Making the TV as primary display:

Unmountable_Boot_Volume (Unmountable Boot Volume)
=======================

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?cc=us&docname=c00035720&lc=en


Microsoft .NET Framework Version 1.1 Redistributable Package
============================================================

http://www.microsoft.com/downloads/details.aspx?FamilyID=262d25e3-f589-4842-8157-034d1e7cf3a3&DisplayLang=en


Norton anti-virus Live Update
=============================

During the chat session You have mentioned that you are trying to install downloaded update for Norton AV. And you cannot locate the correct exe.data. And also you do not have the Norton Password at hand.

I will explain the issue to you. Your dv4000 Pavilion notebook came with Symantec Norton Antivirus (60-days live update) software preinstalled on it. Its a 60 days trial version and the user need to register for full version before 60 days. You cannot register if trial period expires. In this case, I understood that you are trying to download and perform a live update from Norton, because the 60 day period is over, it will be asking for the password. At this point, you may have to register with Symantec Norton Anti-Virus for online live updates and updated virus definitions to protect your computer from virus.

You can find latest Norton virus definition from below mentioned web site:

http://securityresponse.symantec.com/avcenter/defs.download.html

NOTE: The URL above will take you to a non HP Web site. HP does
not control and is not responsible for information outside
of the HP Web site.


To set Internet default settings, follow these steps:
========================================================

1. Open Internet Explorer.
2. Click Tools, Internet Options.
3. Click Advanced tab.
4. Click Restore Defaults.
5. Click Apply and Ok.
6. Restart the system for changes to take place.

Steps for Removing and Replacing the Hard Drive:
================================================

zt3000 c00273323
zv5000 c00293582
dv4000 c00524153
zd7000 c00554573
zv6000 c00523807
dv7000 and dv8000 c00553050
ze1000 c00301704


Blue screen error IRQL_NOT_LESS_OR_EQUAL
========================================

http://www.microsoft.com/downloads/details.aspx?FamilyId=B2ADB86E-4EF3-4B6B-A255-A6941BB7296B&displaylang=en


http://www.microsoft.com/resources/documentation/Windows/XP/all/reskit/en-us/Default.asp?url=/resources/documentation/Windows/XP/all/reskit/en-us/prmd_stp_hwpg.asp


Resolving Illegal Operation and Invalid Page Fault Errors
=========================================================

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00035269

How to enable JavaScript in your browser
========================================

http://www.hp.com/hpinfo/abouthp/accessibility/webaccessibility/javascript.html


Windows Media Center Edition setup
==================================

http://www.microsoft.com/windowsxp/mediacenter/default.mspx


Capturing Video Muvee Auto Producer
===================================

http://www.muvee.com/website/capture.php

Capturing video in Movie Maker 2
================================

http://www.windowsmoviemakers.net/Tutorials/HowToCaptureVideo.aspx

TO show the Desktop Icon in the Quicklaunch
-------------------------------------------

http://www.dougknox.com/xp/utils/xp_showdesktop.htm


Aida
====

http://www.familoo.com/familoo/RepFiles/8585322307/aida32ee_393.exe


Reinstall Internet Explorer
===========================

you need to manually remove the registry entries to reinstall Internet Explorer. To do this, perform the following steps:

1. While you are logged on as an administrator, click Start, and then click Run.
2. In the Open box, type regedit, and then click OK.
3. Locate the following appropriate registry subkey, right-click the IsInstalled (REG_DWORD) value, and then click Modify.

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components\{89820200-ECBD-11cf-8B85-00AA005B4383}

4. Change the value data from 1 to 0, and then click OK.
5. Quit Registry Editor
6. Click Start, and then click Run.
7. In the Open box, type sfc /scannow, and then click OK.

Note that you may be prompted for the Windows XP installation media. Please provide the path for the Windows XP installation files as C:\Windows\I386 or C:\I386

8. Restart the computer after completing these steps.

Reinstalling Internet Explorer with a single command:
=====================================================

Go to Start/Run, and type : "rundll32.exe setupapi,InstallHinfSection DefaultInstall 132
%windir%\inf\ie.inf"

Recording
=========

Enable recording :
==================

1. Open My Computer folder
2. Right-Click on the CD/DVD drive and select "Properties".
3. Select the "Recording" tab.
4. Check the "Enable CD recording on this drive" check box.
5. Click "Apply".
6. Click "Ok".


Recording Tab missing - check 316529 (main site)

Recording Tab.
1. In the My Computer window
2. Right Click on the CD\DVD icon and select Properties
3. Please ensure that the Recording tab is present.
CD burner issuesÝý?ã=ßâ@]
You can also make use of the troubleshooting steps listed out in the following MSKB article, to address CD burner issues and related error message such as "There is no disk in drive. Please insert a writable CD into drive D:\" and similar other error messages, in addition to the solutions that you may be sending currently like reinstalling drivers, filters patch etc. :
324129

The intermittent problems that might be experienced while trying to you copy or burn files or folders to a CD-R or a CD-RW may be caused by any one of the following issues:
• There is not enough disk space on the hard disk to create temporary files.
• There are issues with the type of optical disc media that you are using.
• There are issues with the recording capabilities of the CD drive.

To resolve these problems, primarly suggest the following methods:
• Use different disc media.
• Use different CD burning software / Windows XP disc recording feature.
• Change the write speed for the device.
• Clean the disc.
• Move the temporary file storage location.

This document inturn has some important links to the below listed articles :
Compact disc recorded in Windows XP is missing files or folders or is unreadable
320174

How to set the write speed for a CD-R drive in Windows XP
309522

How to move the temporary files location for Windows XP CD recording
308572

These articles describe the the following hot issues:

• The disc recording operation is consistently unsuccessful.
• You cannot read the disc by using Microsoft Windows 95 or Microsoft Windows 98, but you can read the disc by using Windows XP.
• You cannot read the disc in an MP3 player, but you can read the disc in Windows XP.
• You can read the disc by using an MP3 player, but not all the files on the disc are available. However, all of the files on the disc are available when you read the disc by using Windows XP.
When you add files or folders to a disc that already contains data, some files are lost. This issue may occur if one or both of the following conditions are true:
• A file is added to the disc, and the name of the file is the same as the name of a folder that already exists on the disc. - or -
• A folder is added to the disc, and the name of the folder is the same as the name of a file that was already on the disc.
Also, check the links given under the CD Recording Programs Compatibility section for some specific issue based troubleshooting articles.
DVD-œÄ ¦Üâ@E Please follow the below steps to reinstall the DVD drivers on your Notebook.

1. Click Start, Control Panel, Performance and Maintenance, and then System icon.
2. This opens the System properties window.
3. Select Hardware tab and click Device Manager.
4. Click "+" beside CD/DVD Device Catagory.
5. Right-click the listed CD/DVD/RW and select Uninstall.
6. Restart the system.

Windows will redetect the device on restart and reinstalls the drivers automatically.


To Disable Internet Explorer Error Reporting
============================================

1. Click Start, click Run, and then type sysdm.cpl in the Open box.
2. Click Advanced, and then click Error Reporting.
3. Click Disable error reporting to disable both user and kernel-mode error reporting, or click to clear the Programs check box.
4. Click OK two times.

To get registered as HP Authorized Service Provider
===================================================

https://h20198.www2.hp.com/us/

"I can gather your feedback along with the reseller information and forward it to the appropriate department. I will need the company name, address, phone number, and contact name if you have one."

Include the case number and forward the information to a L2 ASG, Team Lead or Supervisor.

Fizzy text in Internet Explorer
===============================

1. Right-click the Windows desktop to display the context menu.
2. Click Properties on the context menu to display the Display Properties dialog.
3. Click the Settings tab on the Display Properties dialog to display the Settings tab.
4. Click the Advanced button on the Settings tab to display the monitor properties dialog.
5. Select a DPI setting in the Display frame of the monitor properties dialog to change the DPI setting to 96 DPI.
6. Restart your system to allow the changes to take effect.

Mozilla firefox scrolling issue
===============================

Following are the steps to enable scrolling in Mozilla's FireFox browser: 1. Open up Firefox and type about:config in the URL box. 2. Find the line mousewheel.withnokey.sysnumlines, set it to false by double clicking on true. 3. Find the line mousewheel.withnokey.numlines, set it to the number of lines you want to scroll at a time. This controls the scrolling speed.

or

the best option, download and install the latest synaptics touchpad driver from synaptics.


or

I have installed Mozilla on my notebook and I noticed that scrolling with the touchpad and the scroll buttons does not work. What can I do to enable this?

This problem can occur with notebooks that are using Synaptics touchpads. Update the drivers to the latest version and then add the following lines to the syntpenh.ini file, which is located in the Synaptics directory (c:\program files\synaptics\syntp\syntpenh.ini):

[Mozilla]
FC = "MozillaWindowClass"
SF = 0x10000000
SF |= 0x00004000


McAfee uninstall
================

Attempt an Automatic Uninstall
==============================

1. Click on the Start button.
2. Click on Control Panel.
3. Double click on the Add/Remove Programs icon.
4. Locate McAfee VirusScan on the list of installed programs and single click on it so it is highlighted.
5. Click the Add/Remove button.

Note: If at any time you are prompted to remove shared files, answer Yes to All.
Windows will then attempt to remove McAfee VirusScan from your computer. If McAfee VirusScan is successfully uninstalled, you do not need to complete the remaining steps in this document. If you receive error messages or find that McAfee VirusScan was not completely removed, then follow the steps below to manually remove the program.


Manual Uninstall
================

1. Backup the Registry
2. Click on the Start button, then click on Run.
3. Type in REGEDIT and click the OK button.
4. Click on the Registry pull-down menu.
Click on Export Registry File....
In the File Name field type Backup.
In the Save In field be sure that Desktop is selected (if it is not, click on the down arrow next to the Save In line and select 'Desktop'.)
Select All in the Export Range groupbox by clicking on the corresponding radio button.
Click on the Save button.
Close the Registry Editor by clicking the X in the top right corner.
You now have a backup of your registry saved as 'Backup' on your desktop. If an error occurs and you need to restore the registry you can double-click on the new file entitled 'Backup' located on the desktop and the registry will be restored.

Note: When you have completed the steps in this document, you will be asked to restart your computer. Once restarted, verify that your computer is working properly by opening various programs and doing familiar functions. When you can tell that all is running properly delete the Backup registry file you created earlier to avoid restoring the old registry by mistake. To delete the Backup registry file right-click on the 'Backup' file on your desktop then left-click on Delete from the pop-up menu that appears.

Download the registry cleanup file
==================================

Click the link for the vs8.reg file, and when prompted select Open, or Run.
When prompted about adding information to the registry, proceed by clicking Yes. This will remove the VirusScan registry entries.
Remove the McAfee VirusScan Shortcuts
Click on the Start button.
Point to All Programs, (just titled Programs on non-XP systems).
Point to the McAfee folder.
Right-click on the McAfee VirusScan folder and click on Delete.
Delete the McAfee VirusScan Files
Double-click on the My Computer icon on the desktop. (on some XP systems, click Start, then click My Computer)
Double click on the hard drive where VirusScan is installed (usually the C: drive).
Double-click on the Program Files folder.
Double-click on the McAfee.com folder
Single-click on the VSO folder.
Press the Delete key on the keyboard to delete this folder. Answer Yes to any prompts about deleting files or programs.
Close all open windows until you are back on the desktop.
Double-click on the Agent folder
Double-click on the app folder
Single-click on the file vso.adf.
Press the Delete key on the keyboard to delete this file. Answer Yes to any prompts about deleting files or programs.
Close all open windows until you are back on the desktop.
Delete additional McAfee VirusScan Files (Windows 2000 and XP only)
Click on the Start button
Click on Run
Type %ALLUSERSPROFILE%\Application Data and click OK
Double click on the McAfee.com folder.
Single click on the VSO folder.
Press the Delete key on the keyboard to delete this folder. Answer Yes to any prompts about deleting files or programs.
Delete Misc. McAfee Files
Click on the Start button.
Point to Search or Find, then click on Files or Folders.
In the Named field type in mckrnl.vxd and click the Search Now or Find Now button.
The computer will then search for the file. When the file is found, it will be displayed at the bottom of the dialog box.
Once the file is found, right-click on the small icon to the left of the file's name. A pop-up menu will appear.
Left-click on Delete to delete the file. Answer Yes to any prompts about deleting the file.
Repeat steps 3 - 6 for the following files: mcscan32.vxd and mcutil.vxd.
Once all of these files have been deleted, close the Find Files dialog box by clicking the X in the top right corner.
Restart your computer.
McAfee VirusScan is now removed from your computer

How to disable Data Execution Prevention (DEP)
==============================================

Some of the programs refuse to install or run if Data Execution Prevention (DEP) is enabled. DEP is enabled by default in Service Pack 2. Follow these steps to disable DEP:

IMPORTANT: Save a copy of your original Boot.ini file as a backup before you make changes!
To disable DEP, perform the following actions:
1) Click Start -> Run
2) Enter Attrib C:\Boot.ini -r -h -s
3) Click Start -> Run
4) Enter Notepad C:\Boot.ini
5) Under [operating systems] replace the parameter /NoExecute=xxxxx with /Execute
6) Save the Boot.ini file
7) Click Start -> Run
8) Enter Attrib C:\Boot.ini +r +h +s
9) Restart your computer

IMPORTANT: Save a copy of your original Boot.ini file as a backup before you make changes!


You can also trun OFF Data Execution Prevention (DEP) on selected programs, following these steps:

1. Right-click the My Computer icon on the desktop and then select Properties.

2. Click the Advanced Tab, Performance Settings button and then Data Execution Prevention Tab.

3. Select 'Turn on DEP for all programs and services except those I select'

4. Click Apply and then click OK


What are Refurbished Notebooks,where they come from and who manufactures them:
==============================================================================

Refurbished computers are not used computers that have been in use over a long period of time. Most are cancelled orders and customer return units, others are overstocks, evaluation units, cosmetically blemished products and older discontinued products. All refurbished products are tested and if necessary, non-working components are replaced with working parts to bring the product up to fully functional condition.

http://www.hp.com/sbso/buspurchase_refurbished_faq.html#how


Windows Update troubleshooter
=============================

http://v4.windowsupdate.microsoft.com/troubleshoot/


Hard Disk self test
===================

The issue seems to be related with a bad hard disk. We can try the following steps to check the condition of the hard drive using the built-in hard drive test on HP notebook PCs:

1. Restart the computer.
2. Press and hold down the F10 key before anything is displayed on the screen.
3. Use the arrow keys to highlight the TOOLS tab in the setup menu.
4. Use the arrow keys to select Hard Drive Self Test from the menu.
5. Press the ENTER key to start the test.

The QUICK Hard Disk test takes less than 1 minute to complete.
A Quick Test Status is displayed when the test completes:

Pass - The hard drive is not damaged.
Fail - The hard drive is damaged and may need to be replaced

Please perform both long and short hard drive self test.

SFC/SCANNOW
===========

1. From the Start menu, select Run.
2. In the Open field, type sfc /scannow (Note: There is a space between sfc and /scannow)
3. Select the OK button.
4. Follow the prompts throughout the System File Checker process.
5. Reboot the computer when System File Checker completes.

Autoplay
========

http://www.winguides.com/registry/display.php/6/


Firewire 1394 issues:
=======================
329256

http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=9e8df3f3-cd0c-4edb-936a-5f0043e88bb2

http://www.microsoft.com/downloads/details.aspx?familyid=9e8df3f3-cd0c-4edb-936a-5f0043e88bb2&displaylang=en&Hash=GCSCK7F

826377

http://www.microsoft.com/downloads/details.aspx?FamilyId=CA0F2007-18B5-4112-8BD6-8BF4BD3130B9&displaylang=en - 1394 Issues after Installing SP2

10 things you should know about troubleshooting a slow PC


http://wiki.techrepublic.com/twiki/bin/view/TenThingsPlus/SlowPC

A Program Stops Performing a Task or Explorer.exe Uses 100 Percent of the CPU When You Right-Click an Item in Windows Explorer ----> 819946


Reducing Edge Distortion ATI Radeon Graphic card.
=================================================

When using a TV for your PC’s display, you may see
some edge distortion on the left and right side of your
TV screen. This effect depends on your TV and the
PC application you are running.

To reduce edge distortion, you can increase the TV
display’s horizontal size.

To Increase the Horizontal Size

1 Access the Windows® Control Panel. Doubleclick
Display.

2 Click on the Settings tab and then the
Advanced... button.

3 Click on the ATI Displays tab.

4 Click on the TV button.

5 Click the Adjustments tab.

6 In the Screen Size section, click on the plus (+)
button beside the horizontal arrowheads to
increase the horizontal size of the TV display.

-------------------------------------------------------------------------------------------


Windows XP Patch: CD Burning Update

http://www.microsoft.com/downloads/details.aspx?FamilyID=70446cf9-5b5a-4733-a9af-e6ad6a2d96a1&displaylang=en

NOTE: Clicking the link may give an error indicating it is invalid. If this occurs, copy the portion of the address on the remaining line(s) and paste it at the end of the address showing in your browser until the complete address is displayed in the Address box.



To set BIOS password:
=====================

1. Restart the notebook.
2. Tap the F10 key as soon as the HP logo appears.
3. Use the arrow keys to highlight the Security menu.
4. Select the Power-On Password option and press Enter.
5. The Power-On Password dialogue box is displayed.
6. Type the new password in the New Password field and press Enter.
7. Retype the password in the Confirm New Password field.
8. Press the F10 key to save and exit.
9. Press Enter to verify the selection. The computer will restart automatically.


Check ur knowledge on Virus:
============================

http://www.microsoft.com/athome/security/quiz/virusbasics1.mspx


http://www.microsoft.com/athome/security/quiz/virusbasics2.mspx


Antivirus software: Frequently asked questions


http://www.microsoft.com/athome/security/protect/antivirus.mspx

Check ur knowledge on Spyware:
http://www.microsoft.com/athome/security/quiz/spywarebasics1.mspx

How do I know if a virus has infected my computer?

http://www.microsoft.com/athome/security/viruses/intro_viruses_signs.mspx


Spyware:

http://www.microsoft.com/athome/security/spyware/spywaresigns.mspx

Disable extend my desktop
=========================

1. Right-click on the computer desktop.
2. In the desktop menu click "Properties" to view Display Properties.
3. Select the Settings tab.
4. Just Select the 2 (Secondary Display) window
5. Uncheck the "Extend My Windows Desktop onto this monitor" and click Apply.

Now, on the TV you can't see any thing(the display screen is completely black on the TV)

6. Press the Fn + F4 key for one time to toggle the display screen on to the TV only.
7. Press the Fn + F4 key for once again, you can see the display on both the screens with icons and same display.

Do nothing power options
========================

1. Click Start.
2. Select Control panel.
3. Double click Power Options.
4. Select the Advanced tab.
5. Under "Power buttons" Select "Do nothing" for "When I Close the lid of the portable Computer".
6. Click Apply and Click OK.

Windows XP Backup Made Easy
===========================

http://www.microsoft.com/windowsxp/using/setup/learnmore/bott_03july14.mspx

Date and time
=============

1. Click Start, and then click Control Panel.
2. Double-click the Date and Time icon.
3. Select "Internet Time" tab.
4. Uncheck the "Automatically synchronize with an Internet time server" check box.
5. Click "Apply". Click "ok".

kbfiltr
========

To fix this, uninstall and reinstall the keyboard drivers and one touch button software:

1. Start Windows in Safe mode by pressing F8 during Startup.
2. Click Start and choose Control Panel.
3. Double-click the System icon.
4. Go to Hardware tab.
5. Click Device Manager.
5. Click the plus (+) sign next to Keyboard to list the keyboard drivers.
6. Right-click one driver and click Remove. At the warning prompt, click OK.
7. Repeat this process until there is no listing for keyboard.
8. Close all windows and restart the computer.

Windows will automatically detect the keyboard drivers.

Next install One Touch Button Software:

1. Click Start and Control Panel.
2. Double-click Add/Remove Programs.
3. From the list of programs, select the the One Touch Button Software and click Change/Remove
4. Restart the system when prompted.

Once you uninstall the one touch button software, reinstall it from the Software Setup application:

You can download and install the latest version of One Touch Button software from the following URL:

EZDsetup.exe

Once you reinstall the the one touch button software, follow these steps to reprogram a One-Touch button:

1. Click Start, All Programs (or Programs), Hewlett-Packard, Notebook, HP One-Touch, then HP One-Touch Configuration.
2. On the One-Touch tab, click the button to reprogram.
3. Type a label for the button, and then select the Application, Document, Folder, or Web site for the button to open.
4. When wanting a label to appear onscreen when pressing a One-Touch button, select that option on the Onscreen Display tab.

This should resolve the issue. However, if the problem persists, then you may get back to us with the updated status. We would delighted to assist you further.
318031



Q: I continue to get the error "Media Center Receiver Service has encountered a problem and needs to close." on startup. This started occuring after installing WinTV-500 MCE but it seems to be a MCE error since it references ehRecver.exe as the fault.

A: Usually, this is due to bad drivers or the tuner card not being supported. The tuner card is supported so it may have been a fault with installing the drivers. I would recommend that you uninstall and reinstall the drivers for the tuner card.

Memory Configurator
===================

http://h71016.www7.hp.com/sp_main.asp?hp_url=memoryconfig.asp
http://h30094.www3.hp.com/memoryconfig.asp
http://configurator.memorystock.com/index.asp?classid=101&mfrid=43

Memory scanner
==============

http://www.crucial.com/systemscanner/

The below link is for how to remove memory module below the keybord :

http://h10032.www1.hp.com/ctg/Manual/c00047494.pdf



The below link is for how to remove memory module

http://h10032.www1.hp.com/ctg/Manual/c00047502.pdf



The below link is for World wide phone number

http://h10032.www1.hp.com/ctg/Manual/c00047049.pdf



The below link is for World wide World wide warranty

http://h10032.www1.hp.com/ctg/Manual/c00044762.pdf

Product return and recycling

http://www.hp.com/hpinfo/globalcitizenship/environment/return/index.html


Please perform steps provided in the Web link to check the Battery life of your Notebook.

http://h20239.www2.hp.com/techcenter/battery/index.htm

Works Cannot Access One or More Required Files" Error
Message When You Start a Task from the Task Launcher

http://support.microsoft.com/?kbid=269779


Money 2002: Passport Sign-In Page Is Not Displayed When Money Starts

http://support.microsoft.com/default.aspx?scid=kb;en-us;305258

Error messages that you receive when you try to open Money by using your Passport Network credentials

http://support.microsoft.com/default.aspx?scid=kb;en-us;891338


Configuring broadband Internet Connections (DSL, ADSL via PPoE) in Wndows XP

http://www.windowsnetworking.com/articles_tutorials/wxpadcon.html

Mail In
=======

Please complete the information below so we can process your request :for the mail-in repair service.

Shipping Information (United States address):

* Name:
* Organization:
* Mailing Address (No P.O. Boxes):
* Apartment/Building/Mailstop:
* City:
* State:
* Zip/Postal Code:
* Phone Number (including area code):
* Convenient business day for the notebook pickup:

Note: Usually Fedex is scheduled to arrive between 12.00 and 17.00 hours Mon-Fri.

Product Information:

* Product Model Number (ex: ze4250, n5441 etc):
* Product Number (ex: C1234A):
* Product Serial Number (ex: US12345678):
* Product Purchase Date:

The Model, Product and Serial number is located on the bottom of the PC on a white sticker. Also review the enclosed Service Agreement and provide your acceptance for setting up the service.

By sending your Pavilion Notebook to HP to be repaired, you agree to the following conditions mentioned in the following URL:

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00372730

NOTE: Clicking the link may give an error indicating it is invalid. If this occurs, copy the portion of the address on the remaining line(s) and paste it at the end of the address showing in your browser until the complete address is displayed in the Address box.


Collateral
==========

We would be happy to process the request for a replacement part. However, the part is a collateral part. This implies that the replacement of entails returning the faulty one. If the faulty is returned within 15 calendar days of shipment, the replacement would be free of cost under warranty conditions [included below]. If however, the faulty is not returned within the stipulated time, applicable charges would be levied. We would therefore need your credit card details. We do not seek credit card information through email or chat as a policy. Please DO NOT provide any credit card information via this chat. Such sensitive information is sought only through phone. Please provide us with the convenient date (2 dates) and time so that we can contact you for the credit card information. Additionally, provide us with the shipping details to which we can send the part to.

=== HP warranty conditions for collateral parts ===

* All returned spare parts must be in "as new condition", and returned in the original packaging.

* In cases where HP did not receive the defective part within 15 calendar days of shipment of the exchange part from you then you will be charged for the exchange part. Return instructions and pre-paid shipping label are included. No charges are assessed if the unit is returned within the required time.

=== Additional information needed ===

Please provide the following information about when we can contact you:

* Dates and Days (2 days):
* Time to call:
* Time Zone:
* Telephone Number to call:

Shipping Information:

* Name:
* Organization:
* Mailing Address (No P.O. Boxes):
* Apartment/Building/Mailstop:
* City:
* State:
* Zip/Postal Code:
* Phone Number (including area code):


Product Information:

* Product Model Number (ex: ze4250, n5441 etc):
* Product Number (ex: C1234A):
* Product Serial Number (ex: US12345678):
* Product Purchase Date:

The Model, Product and Serial number is located on the bottom
of the PC on a white sticker.


NON HP
======

NOTE: The URL above will take you to a non HP Web site. HP does not control and is not responsible for information outside of the HP Web site.


URL72
=====

NOTE: Clicking the link may give an error indicating it is invalid. If this occurs, copy the portion of the address on the remaining line(s) and paste it at the end of the address showing in your browser until the complete address is displayed in the Address box.


Power Drain
===========

With an extensive use of the notebook, some times notebook would store some static charges which indeed will stop the notebook from powering up or charging the battery. The procedure to remove this static charges from the notebook is known as power drain. Performing a power drain procedure will not effect any personal data or delete any pictures from the hard drive on your notebook.

Power Drain Procedure:
======================

1. Disconnect the AC Adapter.
2. Remove the Battery and wait for couple of minutes.
3. Hold the Power button down for 30 seconds to 1 minute.
4. Reconnect the AC adapter and battery.
5. Turn on the Notebook power.


Reinstall powermanagement
=========================

To reinstall Power Management in Windows XP, follow these steps:

1. Click Start, select Control Panel, and then choose Performance and
Maintenance.
2. Click the System icon to open the System properties window.
3. Select the Hardware tab and click Device Manager.
4. Click the plus (+) sign next to System Devices.
5. Right-click the ACPI Fixed Features button and select Uninstall.
6. Restart the system.

On restarting the system, Windows will automatically detect and install
Power Management on the computer.


Recalibrating Battery
=====================

Recalibrating the battery simply means recharging the battery to its maximum capacity and resetting the battery gauge to display the level of charge accurately. You may notice that the battery gauge does not correctly display the battery charge level when you first receive your Notebook or if you have not used your Notebook for a long period of time. If the battery gauge becomes inaccurate, you must recalibrate your battery.

To recalibrate the battery, complete the following steps:

1. Plug in the AC adapter.
2. Allow the battery to charge until the Battery Charge light turns
off, showing that the battery is fully charged.
3. After the Battery Charge light turns off, unplug the AC adapter.
4. Turn on or restart your Notebook.

NOTE: Steps 5 through 8 prevent your Notebook from entering Sleep
mode. These steps also allow the battery to drain faster.

5. Click Start and then Control Panel.
6. Click the Power Options icon to display the Power Options
Properties dialog box.
7. Click the Power Schemes tab and select the Portable/Laptop scheme.
8. From the Running on batteries column:

a. In the Turn off monitor drop-down list, select Never.
b. In the Turn off hard disks drop-down list, select Never.
c. In the System standby drop-down list, select Never.
d. In the System hibernates drop-down list, select Never.

9. Let the battery drain until your Notebook reaches Hibernation and
turns off.
10. Plug in the AC adapter and restart your Notebook.
11. Return to the Power Options Properties dialog box, and re-enter
your power savings settings to the desired level.

NOTE: Battery charging time will vary based on the initial
battery charge, the type of battery, and the activity of
your Notebook while charging. Your Notebook's batteries
charge much faster if the Notebook is off while charging.

tech num
========

To contact our HP Total Care phone support in the US call 1-800-474-6836.


Resolving Choppy Playback
-------------------------

See the following steps to resolve choppy DVD playback.

1. Click Start.
2. Right-click My Computer (My Computer is on the Desktop for versions of Windows prior to Windows XP).
3. Click Properties.
4. Click the Hardware tab.
5. Click the Device Manager button (Device Manager is a tab in versions of Windows prior to Windows XP).
6. Click the plus sign (+) to the left of IDE ATA/ATAPI controllers to expand this list.
7. Right-click "Secondary IDE Channel".
8. Click Uninstall (Click Delete for versions of Windows prior to Windows XP).
9. Restart the computer.
10. Repeat steps 1-7.
11. Click Properties.
12. Click the Advanced Settings tab. Verify that the transfer modes for both Device 0 and Device 1 are set to DMA if available.
13. Click OK and try playing a DVD.

To remove a network component
=============================

1. Open Network Connections
2. Click the connection on which you want to remove a network component, and then, under Network Tasks, click Change settings of this connection.
3. Do one of the following:

• If this is a local area connection, on the General tab, in This connection uses the following items, click the client, service, or protocol you want to remove, and then click Uninstall.

• If this is a dial-up, VPN, or incoming connection, on the Networking tab, in This connection uses the following items, click the client, service, or protocol you want to remove, and then click Uninstall.

4. In the Uninstall component name dialog box, click Yes.


Windows update (0x800A01AD) (0x80070005) (0x80080005)
=====================================================

http://v5.windowsupdate.microsoft.com/v5consumer/showarticle.aspx?articleid=13&ln=en


Microsoft error reporting
=========================

For description and availability of Internet Explorer Error Reporting Tool and to know how to disable Internet Explorer Error Reporting, I suggest visit the following website:

http://support.microsoft.com/default.aspx?kbid=276550

1. Click Start, click Run, and then type sysdm.cpl in the Open box.
2. Click Advanced, and then click Error Reporting.
3. Click Disable error reporting to disable both user and kernel-mode error reporting, or click to clear the Programs check box.
4. Click OK two times.


HpSdpAppCoreApp.msi
===================

give latest windows installer 3.1 download

The issue seems to be with the Windows Installer on the system which might have got damaged and gives the above error message. John, I would like to share some information with you about Windows Installer. It may get damaged when your computer's registry becomes corrupt. You or someone else inadvertently changes a registry setting used by the Windows Installer, resulting in a problem.

In order to resolve this issue, you need to repair these services which is part of Windows XP.

Please try to repair Windows Installer manually from Windows Registry:

In order to edit the registry, you need to start the notebook using Administrator login.

1. Click Start, click Turn Off My Computer, and select Restart.
2. When you see the HP Logo, repeatedly press the F8 key to bring up the "Windows Advanced Options Menu."
3. Use the arrow keys to scroll to the Safe mode. The following prompt will be displayed:

"Please select Operating system to start"

4. Select Microsoft Windows XP Home Edition and press Enter. The computer will now start in Safe mode.
5. When prompted, log in as an Administrator. The user name is "administrator" and the password is user specified (if any) or blank by default.

Once logged in as Administrator, edit the registry as mentioned below:

A. Click Start and then click Control Panel.
B. Click Switch to Classic View (if you are not already using Classic View).
C. Double-click Administrative Tools, and then double-click Services.
D. In the list of services, right-click Windows Installer, and then click Stop on the shortcut menu that appears.
D. On the File menu, click Exit.
E. Close the Administrative Tools window.
F. Click Start, and then click Run.
G. In the Open box, type cmd, and then click OK.
H. Change to the \Windows\System32 folder. For example, type cd\windows\system32, and then press ENTER.
I. Rename the following files:

Msi.dll
Msiexec.exe
Msihnd.dll

You can rename these files by using the ren command. For example, type ren msi.dll msi.old. The Msi.dll file is renamed Msi.old.

J. When you have renamed all of the files, type exit, and then press ENTER.
K. Restart the computer.

This will resolve the issue.

After that download and install the following windows installer utility from Microsoft :

http://support.microsoft.com/?scid=kb;en-us;290301


ZT1000 hot keys
===============

Fn+F1 Decreases the display brightness.
Fn+F2 Increases the display brightness.
Fn+F5 Toggles among the built-in display, an external display, and simultaneous display on
both.
Fn+F8 Toggles the built-in numeric keypad on and off. Does not affect an external keyboard. If
Num Lock is on, the numeric functions are active; otherwise, cursor control is active.
Fn+Num Lock Toggles Scroll Lock on and off.
Fn+Page Up Increases the volume (and turns audio on if muted).
Fn+Page Down Decreases the volume.
Fn+Backspace Toggles the mute function on and off.
Fn+any One-Touch button Toggles the One-Touch button LEDs on and off (selected models).


Hard drive to motherboard connector
===================================

http://www.laptopking.com/searhbrandresults.asp?brand=hp#link3

"power surge on hub port"
==========================

Install chipset drivers and reinstall power management

suggest the work around from DM under Universal Serial Bus Controllers, right-click and select PROPERTIES on the Intel® USB UNIVERSAL HOST CONTROLLER (not the USB Root Hub), Click the ADVANCED Tab, Check the box that says: “Don’t tell me about USB errors”


External battery for notebooks:
===============================

http://www.interbatteries.com/product_info.php/cPath/626_828/products_id/2839

Run Older Programs on Windows XP
================================

http://www.microsoft.com/windowsxp/using/helpandsupport/learnmore/appcompat.mspx


To disable the welcome screen :
===============================

1. Open control panel.
2. Double-Click user accounts.
3. Click on "change the way users log on or off".
4. Uncheck the "use the welcome screen" option.
5. Click on "Apply options".


Microsoft Data Access Components (MDAC) 2.8

http://www.microsoft.com/downloads/details.aspx?DisplayLang=en&FamilyID=6c050fe3-c795-4b7d-b037-185d0506396c



How do I change my default image viewer back to the Windows Picture and Fax Viewer?
====================================================================================


Simple solution:

Select Start menu -> Run -> type "regsvr32 /i shimgvw.dll" without quotes and click Ok.

Long Solution:

Restoring Windows Picture and Fax Viewer as the viewer for images:

- Note what file extension you want to change the default for. That's the ".jpg", ".gif", and so on at the end of the filename. It indicates the type of picture, and more importantly, it's what Windows uses to decide what program to use to display it.
- Open up Windows Explorer. (The Windows Key + E, on many keyboards.)
- Find any file with that same extension.
- Right-click on the filename, and select Open With ....
- Select Choose Program at the bottom of the list that's displayed.
- In the resulting dialog box, "Windows Picture and Fax Viewer" should already be listed. Click on it.
- Check the box labeled "Always use the selected program to open this kind of file".
- Press OK

If for some reason it's not already in the list, you can force the association by following these steps, still in Windows Explorer:

- On the Tools menu, click Folder Options...
- Click on the File Types tab.
- Scroll down to the extension you care about, for example "JPG".
- Press the Restore button, if it exists.
- Press the Advanced button.
- Click on the Open action.
- Click on Edit...
- In the Application used to perform action: enter C:\WINDOWS\system32\rundll32.exe C:\WINDOWS\System32\shimgvw.dll,ImageView_Fullscreen %1. Where "C:\WINDOWS" is the directory containing your Windows installation.
- Press OK


Error Message: The Page Cannot Be Displayed . . . Cannot Find Server or DNS Error

http://support.microsoft.com/?id=265847


Microsoft ActiveSync 4.2
========================

http://www.microsoft.com/downloads/details.aspx?FamilyID=7269173a-28bf-4cac-a682-58d3233efb4c&DisplayLang=en

How do I Setup Hotsync 4.0 to Sync

http://www.netway.com/~kryton/computing/palm/Hotysnc_40/Hotsync_configure1.htm

http://kb.palmone.com/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=PalmSupportKB,ts=Palm_External2001,Problem=obj(10066)



Release and Renew IP address:

1. Click the Start menu button on the Windows taskbar.
2. Click Run... on this menu.
3. If the computer is holding a current IP address, type 'cmd' (without the quotes) in the text box that appears. A command prompt window appears on the screen.
4. Type 'ipconfig' (without the quotes) to view the status of the computer's IP address(es).
5. If the computer is holding a current IP address, type 'ipconfig /release' to let go of the address.
6. Then, type 'ipconfig /renew' to renew the IP address


Update for Background Intelligent Transfer Service (BITS) 2.0 and WinHTTP 5.1 (KB842773)
========================================================================================

http://www.microsoft.com/downloads/details.aspx?FamilyID=b93356b1-ba43-480f-983d-eb19368f9047&DisplayLang=en

Ze1000
======

To change the boot device
The notebook normally boots from its internal hard disk. You can also boot the notebook
from a floppy disk drive (optional accessory), the CD/DVD drive, or a local area network
(LAN).

1. Restart the notebook: click Start, Turn Off Computer, Restart.
2. When the HP logo appears, press Esc to display the Boot menu.
3. Use the arrow keys to select the boot device, and press Enter.

If you want to boot from a specific device whenever it is present, change the boot order
using the BIOS configuration utility—

ZE1000
======

Fn+F1 Decreases the display’s brightness.
Fn+F2 Increases the display’s brightness.
Fn+F5 Switches among the built-in display, an external display, and
simultaneous display on both.
Fn+F8 Toggles the embedded numeric keypad on and off.
Fn+F9 Toggles Num Lock on and off.
Fn+F10 Toggles Scroll Lock on and off (except on an external keyboard).
Fn+Home Toggles the sound on and off (mutes sound).
Fn+Page Up Increases sound volume (except on an external keyboard).
Fn+Page Down Decreases sound volume (except on an external keyboard).



All models
==========
http://h20180.www2.hp.com/apps/Lookup?cc=us&h_query=pavilion+notebook&h_page=y150_pfinder,igmx&h_cc=us&h_lang=en&lang=en

Battery
=======

The battery in a Notebook PC is designed to provide dependable power; however all rechargeable batteries gradually lose their capacity to hold a charge. Batteries made of different materials have different useful lives. For instance, with moderate use, Li-Ion batteries are expected to deliver around 80% of their original capacity after 300 charge cycles or about one year of use. This loss in capacity (aging) is irreversible.

Steps to adjust Clock Watch and Time Synchronizer as follows:
=============================================================

1. Click Start, and then Control Panel or Double click on the time displayed in the lower right corner of the screen. You will see the date and time properties window pop up. Ensure the “Internet Time” tab is selected.
2. Uncheck "Automatically synchronize with an Internet time server" option.
3. Click “Apply” and “OK” to save changes. If the problem is unresolved, OS repair and BIOS update needs to be downloaded and installed.


Changing the Windows XP Registered Owner Name
=============================================

The steps to change the registered owner involve registry changes.

The registry contains critical information and I strongly suggest that you back up the registry by following these steps:

CAUTION: A registry backup is essential. An incorrect registry
entry may cause serious system problems or prevent the
computer from starting. You will not be warned of any
incorrect registry entries. If the registry is not
backed up, the only way to recover the system is to
reinstall the operating system.

1. Click Start and select Run.
2. Type REGEDIT in the Open field and click OK.
3. Click "Registry" in the menu.
4. Click "Export Registry" from the drop-down menu.
5. Click the down arrow beside "Save In" and select Local Disk(C:).
6. Type BACKUP.REG in the File Name field.
7. Verify that the "All" radio button under the "Export Range" is selected.
8. Click Save.

To change the Registered Owner of Windows XP, follow these steps:

1. Click Start and select Click Run.
2. Type REGEDIT in the "Open" field and click OK.
3. Click the plus sign (+) beside HKEY_LOCAL_MACHINE.
4. Click the plus sign (+) beside Software.
5. Click the plus sign (+) beside Microsoft.
6. Click the plus sign (+) beside Windows NT.
7. In the left hand window, highlight the "CurrentVersion" folder.
8. In the right hand window, double-click the "RegisteredOwner" value.
9. Replace the text in the "Value Data" field with the updated information.
10. Click OK.
11. Close the Registry Editor window.
12. Click Start.
13. Click Turn Off Computer.
14. Click Restart.

This will change the registered owner of Windows XP.

If you are unable to find the "RegisteredOwner" key, you will need to create one. To create a key, right-click the empty area in the registry window and select "New String value."

For additional details, please visit the following Web page:

http://www.winguides.com/registry/display.php/32/

NOTE: The URL above will take you to a non-HP Web site. HP does not control and is not responsible for information outside of the HP Web site.


Winamp plugin
=============

http://www.winamp.com/plugins/details.php?id=137742

If the system is hanging when you are trying to shutdown or restart the system, it is due the the fact that Windows XP Home and Professional versions allow all services to shut down in 20 seconds. The WaitToKillServiceTimeout value name in the registry allows you to specify a length of time that the service control manager must wait for services to complete the shut-down request.

If all the services are not closed properly, you may across some problems. By increasing the Shutdown time for services most of the problems with the Shutdown will be cleared. Following are the steps:

1. Click Start, Run.
2. Type Regedit and press Enter.
3. Navigate to HKEY_LOCAL_MACHINE\system\controlset001\control
4. Double click on WaitToKillServiceTimeout
5. Set the valuedata as 20000
6. Click OK.
7. Click File, Exit.
8. Restart the system.

However, the problem occurs if a process does not respond within this time-out period, Windows displays the "Wait, End Task, or Cancel" dialog box for the process, which prompts you to wait for another 20 seconds, stop the process, or cancel the shutdown process.

The problem can be solved by changing the timeout period. Follow the steps given below to do so:

1. Click Start, Run.
2. Type Regedit and press Enter.
3. Navigate to HKEY_CURRENT_USER\Control Panel\Desktop
4. The "WaitToKillAppTimeout" will be set to 20 seconds, edit and increase the time.
5. Click OK after changing the value.
6. Click File, Exit.
7. Restart the system.

WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall Windows. It is suggestible to take backup of the registry before performing the steps. To backup registry, follow the steps given below:

1. Click Start, Run.
2. Type regedit and press Enter.
3. Click File, Export.
4. Enter a Filename.

The current registry settings will be exported to the specified file. If any problem occurs with the modifications, you need not reinstall the Operating System again and simply restore the registry.


To uninstall Internet Explorer 7 Beta 2 and return to Internet Explorer 6 on Windows XP
=======================================================================================

1. Click “Start,” and then click “Control Panel.”
2. Click “Add or Remove Programs.”
3. Check “Show Updates” at the top of the dialog box.
4. Scroll down the list to “Windows XP – Software Updates,” select “Internet Explorer 7 Beta 2 Preview,” and then click "Change/Remove."

* If you are running Internet Explorer 7 Beta 2 Preview -- March 20 or later, it is not necessary to check "Show Updates."

* If "Internet Explorer 7 Beta 2" does not exist, run %windir%\$NtUninstallie7bet2p$\spuninst\spuninst.exe. You need to have "view hidden folders" enabled.

Refer to the following Microsoft web page for more information:

http://msdn.microsoft.com/ie/releasenotes/default.aspx


Optimize your computer for peak performance
===========================================

http://www.microsoft.com/athome/moredone/optimize.mspx

Improving the Performance of Your Notebook
==========================================

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00034290#N430

http://www.techbargains.com/hottips/hottip12/index.cfm

Increasing System Resources and Performance Without Adding Memory
=================================================================

http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&docname=bph06569


DV8000 caddie (caddy)
=============

403816-001

Bracket Kit, includes:

Display hinge support bracket

Not illustrated:

Optical drive bracket
Hard drive bracket (caddie)
Expansion port 2 bracket
TouchPad bracket

7200 rpm, 100-GB 405938-001
5400 rpm, 80-GB 403803-001
4200-rpm, 120-GB 405939-001
4200-rpm, 100-GB 403804-001
4200-rpm, 60-GB 405937-001

Flushing the ARP Cache on Windows XP :
======================================

http://www.sixdifferentways.com/archives/007675.html

This web-page is also helpful to search 6 diffferent ways for troubleshoot the issue.


SATA
====

Few notebooks series dv5000t, dv5100, dv8000, dv1600 has problem reinstalling Operating System or when upgrading OS.

Solution: Disable native SATA in BIOS.

Disable SATA native support:

1. Turn on or restart the notebook.
2. Press the F10 key when the "HP Invent" logo appears on the screen. This will open the BIOS menu.
3. Select the "System Configuration" tab.
4. Select "Disable" for the "SATA Native Support" item.
5. Press F10 to Save and Exit. Choose Yes for "Save configuration changes and exit now".



Enable SATA native support:

1. Turn on or restart the notebook.
2. Press the F10 key when the "HP Invent" logo appears on the screen. This will open the BIOS menu.
3. Select the "System Configuration" tab.
4. Select "Enabled" for the "SATA Native Support" item.
5. Press F10 to Save and Exit. Choose Yes for "Save configuration changes and exit now".

http://www.mysuperpc.com/build/pc_sata_install_windows_operating_system.shtml

For more information regarding NCQ (Native Command Queuing), visit Seagate's website: (SATA 2)
-------------------------------------------------------------------------------------
http://www.seagate.com/products/interface/sata/native.html

Install the chipset drivers



First, Install the Microsoft UAA driver and then install the conexant HD audio driver

Microsoft UAA driver for High Definition Audio:

http://h18007.www1.hp.com/support/files/hpcpqnk/us/download/23294.html?jumpid=reg_R1002_USEN


COnexant HD audio drivers:

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?lc=en&cc=us&lang=en&os=228&product=1832444&dlc=en&softwareitem=ob-39203-1


Workaround to resolve the N series keyboard issues.
===================================================

1. Shutdown the Notebook.
2. Turn the Notebook in reverse.
3. Slightly apply pressure on all the four corners of the Notebook and tap on bottom of the Notebook..

Note: Please take care that the pressure applied should not damage the LCD screen.

Error 1706
==========

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&jumpid=reg_R1002_USEN&dlc=en&docname=c00293644

HP Image Zone
=============

\SWSetup\HPPAI\setup\CreativeProjects\creativeprojects.msi

N3210
=====

Processor : 433 MHz AMD K6-2
Operating system : Win 98
Display : HPA SVGA
Size of display : 12.1''
Hard Drive : 4.3 GB
Optical drive : CD 24 x
Modem : 56 Kbps
Memory : 32 MB
L2 cache : 512 KB
Video adapter : Trident Cyberblade AGP
Video memory : 4MB

Moving Files and Settings to a New PC
=====================================

http://www.microsoft.com/windowsxp/using/setup/getstarted/bott_fstw.mspx

Visit the following Microsoft articles for information on using the Files and Settings Transfer wizard:
===============================================================================================

http://support.microsoft.com/?kbid=306186
http://support.microsoft.com/?kbid=306187

Unable to open Multiple Internet explorer windows
=================================================

To resolve this problem in Internet Explorer, follow these steps:

1. Quit all programs that are running.
2. Click Start, and then click Run.
3. Type regsvr32 urlmon.dll, and then click OK.
4. When you receive the "DllRegisterServer in urlmon.dll succeeded" message, click OK.


If this does not resolve the problem, repeat steps 2 through 4 for each of the following files (in step 3, replace Urlmon.dll with each of the file names below):
• Shdocvw.dll
• Actxprxy.dll
• Oleaut32.dll
• Mshtml.dll
• Browseui.dll
• Shell32.dll

How to Obtain the Latest Service Pack for Internet Explorer 6
=============================================================

http://support.microsoft.com/kb/328548/

battery recall 2 (dv1000 and ze2000)
================

http://bpr.hpordercenter.com/ebpr/landingpage.aspx

BPR Website: http://www.hp.com/support/BatteryReplacement

FAQs: http://bpr.hpordercenter.com/ebpr/FAQ.aspx

Email Support:
http://bpr.hpordercenter.com/ebpr/Assistance.aspx

Phone Support:
http://bpr.hpordercenter.com/ebpr/Contact.aspx

HP Battery Pack Replacement Program - Approximately 15,700 battery packs are being recalled from the following HP consumer notebook platforms:

Approximately 15,700 battery packs are being recalled from the following HP consumer notebook platforms:

Pavilion dv1000 dv1207,dv1170,dv1156 and dv1240

Pavilion ze2000 ze2015

Presario V2000 v2135, v2140 and v2205

Presario M2000 M2010

The battery packs affected can be identified by the CT bar-code label on the battery pack itself. The CT bar-code label is located on the battery itself, so have the customer remove the battery pack from the computer and look on the bottom of the battery for the CT bar-code label. If the CT bar-code label is of the format L3XXXXXXXXXX and the computer is one of the models listed above then the battery qualifies for the HP battery replacement program.

HP has setup a separate phone number for HP customers to call if they have one of the affected battery packs.

The phone number is 1-888-202-4320 and will be available Monday – Friday from 6AM – 6PM Mountain Time.

If you receive a customer call concerning this HP battery pack replacement program, please refer them to the following website to identify if their battery pack is affected:

http://www.hp.com/support/batteryreplacement

and provide them the contact phone number of 1-888-202-4320 as well as the hours of operation to get their battery pack replaced.

Internet temporary files
========================

1. Open Internet Explorer.
2. Click Tools, Internet Options.
3. In the General tab, Click on the button "Delete Cookies" and then click Ok when prompted.
4. Then click on the button "Delete Files" and then check the box "Delete all offline content" when prompted and then click Ok.
5. Then click on the button "Clear History" and then select "yes" when prompted.
6. Click "Apply" at the bottom of that window and then click "Ok".

This should clear the cache files of internet from the computer.


UK Part Store
=============

Select country from the drop down menu

http://h20141.www2.hp.com/hpparts/Country_Choice.asp


HP Store - UK Phone number 0845-270-4142

Windows XP Support Patch for Wi-Fi Protected Access
===================================================

http://www.microsoft.com/downloads/details.aspx?FamilyId=009D8425-CE2B-47A4-ABEC-274845DC9E91&displaylang=en

Limited Warranty and Technical Support Statement
================================================

http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&cc=us&docname=c00019915

Memory Dump
===========

Coming to issue at hand, I understand that the computer reboots itself every 1 hour and you see blue screen which shows Physical Memory Dump.

Jesse, as you mentioned after upgrading the BIOS you are experiencing this issue.

The error may be caused either due to the mini-dump files or the paging file.
This occurs when the paging file continues to have a flag indicating that the memory dump file needs to be written even after the memory dump file is written.

To resolve this, delete the Minidump files and reset the Pagefile.sys file.

NOTE: While troubleshooting the error, check if the error message
is resolved every time the computer is restarted.

When an error occurs, the system writes a miniature memory dump along with an XML description of the system status to be uploaded to Microsoft.Deleting this hidden Minidump file will prevent the occurrence of this error.

To delete the Minidump file and Sysdata.xml file, follow these steps:

Step 1: Display all hidden files and folders.
Step 2: Delete the Minidump file and Sysdata.xml file

Step 1: To display the hidden files and folders, follow these steps:

1. Click Start and select Control Panel.
2. Click Appearance and Themes.
3. Click Folder Options and select the View tab.
4. Select the "Show hidden files and folders" option.
5. Deselect the "Hide operating system files" option.
6. Click Apply and click OK.

You can now view all hidden files and folders.

Step 2: Deleting the Minidump file and Sysdata.xml file:

1. Click Start and select My Computer.
2. Double-click the Local Drive (C:).
3. Double-click the Windows folder
4. Double-click Minidump folder under Windows.
5. From Edit menu, click "Select All".
6. From File menu, click Delete. Click OK to the warning message.
7. Close the Minidump window.
8. Browse to the C:\Documents and Settings folder.
9. Delete all instances of the sysdata.xml file.

NOTE: You may find more than one instance of the sysdata.xml file.

10. Click the Start button, click Turn off the computer, and then
click Restart.

After deleting the Minidump file and Sysdata.xml file, you need to reset
the Pagefile.sys file. The paging file is an area on the hard disk that
Windows uses as if it were random access memory (RAM). This is sometimes known as "virtual memory."

To reset the Pagefile.sys file, follow these steps:

1. Click Start and select Control Panel.

NOTE: In the classic view, click Start, select Settings, and
choose Control Panel.

2. Click Performance and Maintenance and then click the System icon.

NOTE: In the classic View, double-click System.

3. Click the Advanced tab and then click Settings under Performance.
4. Click the Advanced tab and then click Change under Virtual memory.
5. Note down the Initial size (MB) and the Maximum size (MB)
parameters.
6. Click the "No paging file" option.
7. Click Set and then click OK.
8. Click OK in the System Control Panel Applet dialog box.
9. Click OK in the Performance Options dialog box.
10. Click OK in the System Properties dialog box.
11. Restart the computer.

When the computer restarts, perform the following steps:

1. Click Start and select Control Panel.
2. Click Performance and Maintenance and then click the System icon.
3. Click the Advanced tab and then click Settings under Performance.
4. Click the Advanced tab and then click Change under Virtual memory.
5. In the Virtual Memory dialog box, type the Initial size (MB) and
the Maximum size(MB) that was written down in step 5.
6. Click Set and then click OK.
7. Click OK in the System Control Panel Applet dialog box.
8. Click OK in the Performance Options dialog box.
9. Click OK in the System Properties dialog box.
10. Restart the computer.

This should resolve the issue.

Jesse, also let me know whether the notebook is getting heat, what is the BIOS version you have upgraded to or the link from where you have downloaded the same. If you also happen to remember the previous version of BIOS.

XP tweaks
=========

http://www.paulsxp.com/articles.html

http://windowsxp.mvps.org/Tips_Page.htm

http://windowsxp.mvps.org/


ExpressCard Analog TV Tuner manual - Connection steps....
=========================================================

Connect Express card TV Tuner to watch TV:

1. Insert the TV tuner card into the ExpressCard slot of the notebook computer.
2. Connect the RF coaxial cable attachment to the TV tuner card.
3. Connect an RF coaxial cable to the RF coaxial cable attachment on the TV tuner.
4. Connect the RF coaxial cable to the regular TV or cable TV wall jack.
5. Connect the remote sensor to any USB port on the notebook computer.

You can refer the following web sites for further information:

http://img83.imageshack.us/img83/8328/picture11ph.png

http://img212.imageshack.us/img212/7189/picture22vm.png

http://img83.imageshack.us/img83/7673/picture39vm.png

http://img83.imageshack.us/img83/2853/picture45la.png

NOTE: The above URL's will take you to a non HP Web site. HP does
not control and is not responsible for information outside
of the HP Web site.

http://www.geocities.com/saravanan_102/how_to_use_express_card.doc


Windows Fails to Close
======================

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?cc=us&docname=bph07148

Description and availability of Internet Explorer Error Reporting tool
======================================================================

http://support.microsoft.com/default.aspx?kbid=276550

Frequently Asked Questions for HP Pavilion & Compaq Presario Notebooks
======================================================================

http://h10025.www1.hp.com/ewfrf/wc/fastFaqDocument?lc=en&cc=gb&dlc=en&docname=c00056672&product=18703

Update on HP Skins:
===================

Currently following HP Notebooks have the option to purchase the skins:

ZE2000
DV5000
DV8000
ZV5000

Drivers problem :
=================

some downloads are not working... check before giving the link to customer.

However, you can give the ftp links fromt the following database.

ftp://ftp.compaq.com/pub/softpaq/

ZT3000-Port Replicator Details and Features
===========================================

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?cc=us&docname=c00042693&lc=en&jumpid=reg_R1002_USEN


Troubleshooting Your Network Connection
========================================

http://www.udel.edu/topics/connect/ethernet/ethernet-troubleshooting.html#release

FAQs for Media Center 2005
==========================

http://www.microsoft.com/windowsxp/mediacenter/evaluation/faq.mspx


Stolen Notebook
===============

In order to assist the you we need the following information.:

1. Customer's Name
2. Customer's Phone Number
3. Customer's Address
4. Email
5. The product Name
6. The product Number
7. The product Serial Number (if available)
8. When was the unit reported as stolen?

Please ensure if the following procedure is followed after the notebook is stolen:

Was the stolen product reported to the local law enforcement? (If so, was a police report created?)

You need to contact your local law enforcement and initiate a formal police report so an investigation can begin. The local law enforcement will then can contact HP.



When a customer reports their unit was stolen, the agent must first gather
some facts. In order to assist the customer you will need to ask the
customer for the following information.

Customer's Name
Customer's Phone Number
Customer's Address
The product Name
The product Number
The product Serial Number (if available)
When was the unit reported as stolen?
Was the stolen product reported to the local law enforcement? (If so, was a
police report created?)

NOTE: When a product is stolen from a Customer's personal residence,
place of business, or vehicle, the product will not be replaced by Hewlett
Packard. The Customer must be directed to contact their local law
enforcement and initiate a formal police report so an investigation can
begin. To obtain reimbursement or replacement of the product the Customer
must contact their insurance company to report the loss.

Determination:

1. Is it really stolen or is it a Service Issue?

Is the customer's unit really stolen or are they reporting that they have
not received their product back from an hp service repair center.

If the unit has not been received, look up the scheduled service and try and
locate the unit using the appropriate shipping carries web site.

If a service has been scheduled, but the unit has not been received or
cannot be located, follow the escalation process. The Quality agent will
follow the Quality Processes marked as "Handling Carrier Claims".

Note: You may require assistance from a CCRA to do this. Services may be
located either in iCare or Newton depending where it was created.

2. The product is really stolen!

Handle this matter with sensitivity. Do not provide any Contact or Unit
information when solicited to do so even if it is someone representing
themselves as the investigator or claims adjuster. The information will be
provided to the requestor by asking the Local Law Enforcement to fax the
police report to Hewlett Packard. The representative will receive a formal
contact back from hp within 72 hours.

Fax the report to:

ATTN Stolen Products

208-333-3390

Once a product has been reported as Stolen, the unit serial number will be
flagged in iCare. The unit serial number will be attached to an alert. When
the unit serial number is used the alert will pop. The technical agent will
follow the actions outlined in the alert to notify the appropriate hp
personnel.

Do you know that a laptop is stolen every 53 seconds? Don't let our customer be one of them. Ask them to get Computrace LoJack for Laptops, a recovery service. More than 90% of laptops using this service are recovered.



LoJack for Laptops is a recovery service that enables law enforcement to recover stolen laptops. When your laptop is protected with this service, software installed on your laptop works behind the scenes to silently and securely contact our Monitoring Center , and if stolen, report its location using any Internet connection.

For more information about LoJack software, please visit the following Web site:



http://www.lojackforlaptops.com/learn-more-lojack-for-laptops.asp



Our HP customer can purchase this software from HP Shopping.



Computrace LoJack for Laptops, One Year:



http://www.shopping.hp.com/webapp/shopping/store_access.do?template_type=product_detail&product_code=EN483AA%23ABA



Computrace LoJack for Laptops, Three Years:



http://www.shopping.hp.com/webapp/shopping/store_access.do?template_type=product_detail&product_code=EN484AA%23ABA

At times, members of the public have found various items such as laptop and Ipaq units and have contacted HP in an attempt to identify the rightful owner of said property. ALL such requests must be directed to the Global Security Investigations CLEAR Unit at (508) 467-3797.

"Show Desktop" icon missing or does not work properly
=====================================================

Click Start, Run and type the command regsvr32 /n /i:U shell32

Error message when you try to access a Web site in Internet Explorer: "Page Cannot Be Displayed"
=====================================================================================

http://support.microsoft.com/kb/326155/?sd=RMVP

Clean boot
==========

http://support.microsoft.com/default.aspx?scid=kb;en-us;316434

Using Sonic RecordNow! 7
=========================

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?cc=us&docname=c00260915&lc=en&jumpid=reg_R1002_USEN

Adding Desktop icons
====================

1. Right-click the desktop, and then click Properties.
2. On the Desktop tab, click Customize Desktop.
3. Under Desktop icons, click to select the check boxes of the icons you want to view.
4. Click OK two times.

IR driver for Notebooks with Commercial IR ( FastIR/IRdA):
==========================================================

ALi Fast Infrared Controller Driver for Windows XP (sp23046.exe):

http://h10025.www1.hp.com/ewfrf/wc/genericSoftwareDownloadIndex?cc=us&lc=en&softwareitem=ob-12753-1&jumpid=reg_R1002_USEN

RevGen
======

If you are willing to purchase the part, I would be happy to arrange a phone call from one of our sales representatives to order the part directly over phone from HP. Shall I arrange a phone call?

I will be arranging the part(s) for you. As you need to purchase the part, one of our agent will call you from a secured phoneline regarding the Credit Card details.

Please provide the following information about when we can contact you:
* Dates and Days (2 days):
* Time to call:
* Telephone Number to call:

Please provide Shipping Information:
* Name:
* Mailing Address (No P.O. Boxes):
* City:
* State:
* Zip/Postal Code:

Internet Explorer Favorites Folder is Empty
===========================================

Issue: When you click the Favorites menu in Internet Explorer, all of your
favorite URLs may be missing.

Resolution: This issue might occur if the Favorites Shell Folder is set
incorrectly. To resolve this issue, we have to change the value for
Favorites in Windows Registry. The Registry path differs in Windows 9x
systems and Windows XP. To change the Registry settings, perform the
following steps:

1. Click start and Click Run.
2. Browse to the following Registry path.

a) For Windows 9x Systems:


[HKEY CURRENT USER\Software\Microsoft\Windows\CurrentVersion\Explorer\User
Shell Folders]

In the right-pane, set the Favorites path to C:\Windows\Favorites

b) For Windows XP

[HKEY CURRENT USER\Software\Microsoft\Windows\CurrentVersion\Explorer\User
Shell Folders]

Set the Favorites path to %USERPROFILE%\Favorites

The Favorite string should be an Expandable string and not a normal string.
An Expandable string type is written as REG_EXPAND_SZ and a normal string
type is written as REG_SZ.

Download Service pack 2
=======================

http://www.microsoft.com/windowsxp/sp2/default.mspx

CANADA support
==============

Inform the customer that you are passing this request on to the Canadian team and someone from that team may call them if more information is needed. For example: "I have forwarded the request for the ___________ to our Canadian support centre for processing. Your case number is __________. Please make note of the number listed below, in case you need to contact the Canadian support centre regarding this issue. The support centre phone number is 1-800-474-6836, or 905-206-4663 if you are local to Mississauga ."

Safely remove hardware
======================

After installing the USB update, my USB flash drive was recognized, but no hotplug icon appeared in the system tray.

In the registry branch
HKCU\Software\Microsoft\Windows\CV\Applets\SysTray

HotPlugFlags = 0x00000002
Services = 0x0000000d

The fix was to edit the Services key to 0x0000000f.

It looks like the bits in the Services value specify which icons appear in the system tray.

0x0000000d = binary 1101
0x0000000f = binary 1111

The 2nd last bit probably controls the hotplug icon.

Clicking the hotplug icon activates Hotplug.dll

Maximus - perhaps the Services value could be set up accordingly in the nusb installation script


Windows XP
==========

http://www.webtree.ca/windowsxp/repair_xp.htm


Microsoft clean up service
==========================

http://safety.live.com/site/en-us/default.htm

HP wallpapers
=============

http://www.geocities.com/rockwithme_urfriend/HP/

DV8000
======

Issue: Customer is unable to access the second hard drive data. The error that appears is
“Access Denied”.

Cause: This happens when the second hard drive file format is in NTFS and customer formats
the first hard drive. When the first hard drive is formatted the Operating system is
reinstalled and this changes the file encryption for the second hard drive which is NTFS.
When this file encryption changes, the second hard drive will not be accessible for security
reasons. This is a feature of Windows NTFS file system.

Solution:

A) We can tell the customer to format the second hard drive in FAT32 if he is not
looking for any security for the second hard drive.

B) Or if the customer wants only NTFS on the second hard drive then follow these steps
after the new operating system is installed on the first hard drive.

1. Boot the system in Safe Mode and login as Administrator.
2. Click Start, Control Panel. Double click Folder options.
3. Go to View Tab, under the Advanced Settings window, Uncheck “Use Simple File Sharing
(Recommended)”.
4. Click Apply, Click Ok
5. Browse to the second hard drive.
6. Right click on the folder which the customer wants to access on the second hard drive.
7. Go to Security tab. Click on Advanced.
8. Go to Owner tab.
9. In the “Change owner to” box, click the customer’s user id and check the box for "Replace
owner on subcontainers and objects". Click Apply, Click Ok.
10. Restart the system and login in normal mode.

Now, the customer will be able to access the data on the second hard drive.


Microsoft Genuine Advantage – Diagnostic Site
=============================================

http://www.microsoft.com/genuine/diag/

How to disable or uninstall the pilot version of Microsoft Windows Genuine Advantage Notifications

http://support.microsoft.com/kb/921914/

new
---

Genuine Microsoft Software

http://www.microsoft.com/genuine/

Description of the Windows Genuine Advantage Notifications application

http://support.microsoft.com/?kbid=905474

Windows Genuine Advantage Notifications tool download:

http://www.download.windowsupdate.com/msdownload/update/v3-19990518/cabpool/windowsxp-kb905474-enu-x86_4bafa8793e8cdcaf4ba4ffc494df32d496154544.exe

How to disable or uninstall the pilot version of Microsoft Windows Genuine Advantage Notifications

http://support.microsoft.com/?kbid=921914


Enable ActiveX:
===============

The default browser settings will allow ActiveX controls to download and run. A Medium Security Level allows ActiveX controls to download and run.

1. From the browser menu, click Tools > Internet Options
2. Click on the Security tab
3. Select the globe icon representing the Internet Zone
4. Click Custom Level
5. Scroll down to the ActiveX controls and plug-ins section
6. Under Download signed ActiveX controls select Prompt
7. Under Run ActiveX controls and plug-ins select Enable
8. Under Script ActiveX controls marked safe for scripting select Enable
9. Click OK to close the Security Settings window (If prompted to verify that you want to change the security settings for this zone click Yes)
10. Click OK to close the Internet Options window


Windows cleanup utility
=======================

http://download.microsoft.com/download/e/9/d/e9d80355-7ab4-45b8-80e8-983a48d5e1bd/msicuu2.exe

"The BIOS in this system is not fully ACPI Compliant"
=====================================================

1. Reboot the computer to restart Setup.
2. Start Windows XP Upgrade again.
3. Press F7 when you see the error message.

Windows automatically disables the installation of the ACPI HAL and installs the Standard PC HAL.

Error: "Problem Sending Command to Keyboard"
=============================================

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&objectID=tis10495&jumpid=reg_R1002_USEN

In case the issue persists, ask him to remove the following from msconfig:

hpdisply.exe


POST
====

When the system is turned on, it tests all installed components to verify that they are working properly. This series of tests is called the Power-On Self Test (POST).

The POST runs basic tests on the following system components:

Installed hardware
Memory
Cache
PCI data path
Flash ROM

If an error occurs during POST, the notebook does one or both of the following:

-> Displays an error message describing the problem
-> Sounds a beep code

Welcome to HP Product Detection
===============================

http://h20270.www2.hp.com/ediags/gmn/index.aspx


How To Type Accented Letters in Windows
=======================================

The standard keyboard used in Windows computers doesn't have any of the accented letters or special punctuation of in Spanish or French. There are several methods for entering accents and other special characters not found on a standard English keyboard. Fortunately, typing those characters is easy, even if it isn't intuitive. Here's How:

Method I :

The most standard and universally reliable way is to use the ASCII (American Standard Code for Information Interchange) character codes provided in the online charts available at Web sites like:

http://bama.ua.edu/~woodr008/howtotypeaccents.html

http://www.pcxt-micro.com/ascii.html

http://www.questgems.com/alt_codes.htm

http://www.philamuseum.org/main/popup.php?arID=376

To enter specific accented letter, press and hold the ALT key while entering the designated 4-digit code on the numeric keypad on the right side of the keyboard. You will get the desired accented letters typed.


Method II:
Press the Windows key near the lower left corner of the keyboard. In a standard computer configuration, a menu will pop up.
Use your mouse or keyboard to select the 'Run' command.
Type 'charmap' (without the quote marks) in the space provided.
Press the Enter key or click on 'OK.'
A box with all the available characters will appear. Double-click on the character you wish to use.
You should see the character appear in the box at the upper right.
Press (click on) the 'Copy' button. This copies the character into the clipboard.
Click on your document and place your cursor where you wish the character to appear.
Press the Ctrl and V keys at the same time to paste the character in place.
The non-English character should now be in place.
P.S:
This is one of the less cumbersome method that can be used if customer will be typing accents frequently, and should work with standard Windows 95, 98, NT, 2000 and XP configurations. However, not all configurations are standard.
If the Charmap box shows Greek or other nonstandard characters, use the pull-down menu at top to change the font.
This information should be useful for us to assist spanish/french customers frequently using accents and inquiring about how to get accented letters typed through the standard keyboard.

Sometimes Windows Assigns Different Drive Letters to My USB Devices. How Do I Instruct Windows To Always Assign the Same Drive Letter?
======================================================================================

Insert the USB drive.
Go to Control Panel ->Administrative Tools -> Computer Management.
Select Disk Management.
Select the drive you just inserted and right-click.
From the context menu that appears, select the option to change the drive letter.
In the "Change Drive Letter" dialog, select an available letter for the drive. From now on, every time you insert the USB drive, Windows will assign the same drive letter you specified.

Scrolling doesn't work on Mozilla Firefox Browser :
===================================================

In most of the forums it has been mentioned that there is an incompatibilty with Firefox and Synaptics touchpad. They all have recommended to go for old version of synaptics driver. In addition to that, you can try the following steps.

1. Open Firefox browser. Type about:config and press enter.
2. scroll down to "mousewheel.horizscroll.withnokey.action".
3. Right click on it and choose Modify. Set the value as 0.
4. Also change the value of "mousewheel.horizscroll.withnokey.numlines" as 1.
5. Close Firefox.

AND

1. Open Firefox.
2. Choose tools Choose options.
3. Click on Advanced.
4. under browsing, choose "Use smooth scrolling".
5. Click on Ok to close the Windows.

In addition, you can also suggest to install this 3rd party driver from the following link for Synaptics Touchpad which supports Firefox browser ...

http://tinyurl.com/bqx2e

Internet connection sharing
===========================

You can follow the steps in the below web site
http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/howto_share_conn.mspx?mfr=true

http://support.microsoft.com/kb/314066/EN-US/

http://support.microsoft.com/support/kb/articles/Q234/8/15.ASP

For information regarding how to set-up an Internet Connection Sharing, visit the following URL:

http://support.microsoft.com/support/kb/articles/Q307/3/11.ASP

Further note that for a detailed description regarding how to troubleshoot Internet Connection sharing problems, follow these steps:

http://support.microsoft.com/support/kb/articles/Q238/1/35.ASP


power connector oow ( out of warranty ) (power jack)
=======================================

I am sorry to hear your difficulty as you have mentioned that the power connector of the notebook is gone bad.

I realize how testing the situation can be, let me assist you in this case.

Firstly as the notebook is out of warranty it would not be possible to repair it under warranty options. I hope you understand our limitations. If you want to get it repaired from HP at a cost then I suggest you contact our HP Total Care Phone Support, as the people at the Tech Support are the ones who deal with such issues.

The phone number in the US is 1-800-474-6836. Business hours are 24 hours a day, 7 days a week.

NOTE: Out of warranty products do require a fee.

Other HP Total Care phone numbers can be found on the HP Web site at:

http://welcome.hp-ww.com/country/us/eng/wwcontact.html

http://h10032.www1.hp.com/ctg/Manual/c00047049.pdf

Normally it would not be possible to repair this part or section of Motherboard and we will be left with replacing the entire Motherboard. However, I have come across the following web site which sells and repairs these AC jacks. You may contact them and obtain the power connector.

http://www.compaqrepair.com/guide/Compaq_motherboard_ac_power_jacks.htm

NOTE: The URL above will take you to a non HP Web site. HP does not control and is not responsible for information outside of the HP Web site.

Alternatively you can purhcase port replicator if the notebook has port for attaching the port replicator.

To diagnose the notebook physically to estimate the cost of repair you can contact any of your nearest HP Authorized Support Provider. You can find the nearest HP Authorized Support Provider within the United States by following these steps:

email from shastry:

Hi,

We often keep encountering issues related to power jacks on notebooks of different series, the solution to which would be to arrange a mail-in repair (if the unit is in-warranty) or to have the notebook fixed in one of the following ways:

By replacing the system board (HP recommended solution, and the most expensive option of all)
Have the customer contact third-party websites like http://www.laptopjacks.com and have the notebook fixed.

One more alternative that we've been ignoring all the while, specially when it comes to out of warranty products, is using accessories that are available from HP:

A port replicator may be used to provide power to the notebook and charge the battery (if the notebook does have a port replicator connector) - Applicable to: All legacy series upto the Lopez Series (i.e., ZT3000)

Part Numbers of some port replicators are as follows:

N5xxx / XH Series - F2025-60901

Zt1xxx / XZ Series - F3494-60902

Ze4xxx / Ze5xxx Series (USB 1.1) - F4811A

Ze4xxx / Ze5xxx Series (USB 2.0) - F4811B

Zt3000 Series - 307648-002 / DZ609A

a. An Expansion Base (or Expansion Base 2) may be used to provide power to the notebook and charge the battery (if the notebook does have an Expansion Base [or Expansion Base 2] connector) - Applicable to: All newer series (ZD7000 upwards)

ZX5xxx / ZV5xxx / ZD7xxx - DL516A / DL517A
ZD8xxx / DV1xxx / DV4xxx / Ze2xxx / ZV6xxx - PA399A

A more cheaper and viable option for the newer series is to use:

b. An All-in-on Media Cable, which can be used to power the notebook and make connections to different audio/video accessories battery (if the notebook does have an Expansion Base [or Expansion Base 2] connector) - Applicable to: All newer series (ZD7000 upwards).

ZX5xxx / ZV5xxx / ZD7xxx - 359680-001 / 375759-001 / DV318A

ZD8xxx / DV1xxx / DV4xxx / Ze2xxx / ZV6xxx - PH675A

Preventing Programs from Starting When Windows Starts
=====================================================

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?cc=us&docname=c00035724&lc=en

Memory purchase
===============

www.orderingmemory.com/hpshopping/

http://www.memoryx.net/pavnot.html

http://www.upgradememory.com/Pavilion_Notebook_C15509.cfm?UserID=4772585&jsessionid=1630a049e8000$1EA$2B$

Online video
============

Issues where the online video is choppy and is not visible properly, download and install the DiVx download and WMP Codec.

To resolve this issue, I recommend you download and install DVX from the following web site:

http://www.planetdvb.net/dvx/DVX_4.0.4.3.exe

Also download Windows Media Player Codec from the following web site:

http://www.microsoft.com/windows/windowsmedia/format/codecdownload.aspx

NOTE: The URL above will take you to a non HP Web site. HP does
not control and is not responsible for information outside
of the HP Web site.

Expansion Base (gibson) (usage guide)
=======================

http://h10032.www1.hp.com/ctg/Manual/c00222488.pdf

==========================================================================================

Windows vista
=============

HP Compaq business desktop and notebook PCs are built with the future in mind so that they can grow with your needs, thereby ensuring peace of mind, upgradeability and expandability. HP Compaq business desktop and notebook PCs are undergoing extensive testing, and HP is working closely with Microsoft, to help ensure that customers have a good experience upgrading to Windows Vista when it launches in early 2007. 2005 and 2006 business desktop and notebook PCs will be upgradeable to Windows Vista. Some restrictions/limitations will apply.

Download windows vista
----------------------
http://www.microsoft.com/windowsvista/getready/preview.mspx

Available support options for Windows Vista Beta 2
--------------------------------------------------
http://support.microsoft.com/kb/894626

Windows Vista Help and Support Beta
-----------------------------------
http://windowshelp.microsoft.com/

Windows Vista Beta 2 Resource Center
------------------------------------
http://www.microsoft.com/windowsvista/getready/preview/resourcecenter.mspx

Windows Vista Newsgroups
------------------------
http://windowshelp.microsoft.com/communities/newsgroups/en-us/default.mspx

Windows Vista - The Community
-----------------------------
http://www.microsoft.com/windowsvista/community/default.mspx

Windows Vista Upgrade Advisor Beta:
------------------------------------
http://www.microsoft.com/windowsvista/getready/upgradeadvisor/default.mspx

Windows Vista Capable and Premium Ready PCs : (system requirements)
---------------------------------------------
http://www.microsoft.com/windowsvista/getready/capable.mspx

http://www.microsoft.com/technet/windowsvista/evaluate/hardware/entpguid.mspx

============================================================================================

Home Page Protection
====================

1. Click Start, Control Panel, and then Internet Options.
2. From the General Tab, in the Home page section, change the Address field to the home page address (for example: http://www.hp.com).
3. Click OK.
4. A Norton Antivirus window that is labeled "Home Page Protection Alert" opens.
5. Select the home page address that is listed after "Change to:" in the Home Page Protection Alert message.
6. Click OK.
7. The home page should change and the new home page should open when your Internet browser software is opened.

If the home page still changes to a different address than what you entered as the home page, the computer should be scanned for spyware and any spyware that is found should be removed.

In some cases, customer may not get Home Page Protection Alert. In this case, provide the following steps (these steps were provided by Ram Kumar via e-mail):

1. Click the Norton Internet Security icon on the desktop, or click Start, All Programs, Norton Internet Security, Norton Antivirus and then click on Norton Antivirus. The main Norton Antivirus window displays.
2. Click on the arrow next to Options menu.
3. From the list of options, select and click on Norton Antivirus.
4. In the left pane, click Home Page Protection.
5. Remove the check mark next to Block all attempts to change my home page.
6. Select the option Never alert me by clicking on the radio button next to it.
7. Click on the OK button and close the Norton Internet Security window.

iPod displays a sad iPod icon
=============================

There has been confusion about what the "sad" or "unhappy face" icon on the iPods indicates. When receiving a call from a customer in which this is occurring, use the links that are located on ADT to troubleshoot this issue.

Use the iPod Updater to resolve the "sad" or "unhappy" face issue.

How to restore iPod for Windows XP

This procedure assumes that the iPod preferences are in their default condition, which means iTunes automatically opens whenever you connect iPod to your computer.

Warning: The restore process cannot be undone. All of your songs and files will be deleted. Always make a backup of your important data.

When restoring some iPod models with USB you will have to disconnect the iPod from the computer and attach it to the iPod AC Adapter to finish the restore (a graphic of a plug on the iPod will indicate if you have to do this. Some iPod models connecting via USB, including iPod mini (Second Generation) and iPod nano, do not need to be connected to the AC power adapter.

Open the iPod Software Updater application. It can be found by clicking on the Start menu, pointing to All Programs (Windows XP) and then point to iPod.

Select the iPod Updater showing the most recent date in the filename.

Connect your iPod to your Windows PC.

When it becomes available, click Restore. An alert box appears to confirm you want to restore iPod.

A progress bar appears on the computer screen.

When the restore process on the computer has finished, close the iPod Updater and look at the screen on the iPod.

If you see an image of a wall power plug, connect your iPod to the AC adapter that came with it and plug it into a wall outlet and wait for the restore to complete.

If you see a progress bar underneath the Apple logo, leave the iPod connected to the computer.

If you had to put iPod into Disk Mode before restoring, the iPod screen may display "OK to Disconnect" and you may need to reset the iPod.

After the restore is complete and the iPod is connected to the computer, the iTunes Setup Assistant window will appear asking you to name your iPod and choose your syncing preferences similar to when you connected your iPod for the first time.

iPod has been restored to factory settings and updated with the music and playlists in your iTunes music library.

Exception Error Message from Hpqthb08.exe:
==========================================

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?cc=us&docname=c00304416

Agent can provide the following URL for contacting the HP PDA support: ======================================================================

http://h10025.www1.hp.com/ewfrf/wc/prodCategory?lang=en&cc=us&product=215348&dlc=en&lc=en&jumpid=hpr_R1002_US

HP Notebook Series - Maintenance, Shipping and Travel Guide
===========================================================
This guide explains how to maintain your notebook, provides steps for routine care, and includes guidelines on how to prepare the notebook for shipping or traveling.

http://h10032.www1.hp.com/ctg/Manual/c00044596.pdf

HP Customer Care
================
http://h10025.www1.hp.com/ewfrf/wc/siteHome?dlc=en&lc=en&cc=us

HP Customer Care - Tutorial
===========================
http://h20179.www2.hp.com/HPCC_tutorials/home/home.html

HP Technology Center - The Power of Collective Knowledge
========================================================
http://www.hp.com/go/techcenter

HP PC Tune-up Center
====================
Get peace of mind when you fine tune your computer. Learn how to get better performance from your PC. The same way a car needs an oil change or tune up, PCs need simple routine care. HP is here to make PC care simple and easy.

http://www.hp.com/go/techcenter/pctuneup

HP PC Tune-up Center - Notebook PCs
===================================
Learn what to do; when to do it; and even how to do it. HP has created simple steps to make caring for your Notebook PC easy.

http://h20239.www2.hp.com/techcenter/pctuneup/notebook_schedule.htm

HP PC Tune-up: Keep Your HP PC Running In Tip-Top Shape
=======================================================
If learning and performing the system updates and checkups yourself sounds a bit overwhelming, HP now offers the HP PC Tune-up Service on a pay-per-use basis. HP technicians are available 24/7 to assist you in performing a comprehensive set of diagnostic and tune-up steps, as well as system upgrades. And the trained HP technician will teach you how to perform these tune-ups yourself unassisted, so you can keep your HP PC up-to-date in the future.

http://h71036.www7.hp.com/hho/cache/303789-0-0-225-121.html

http://www.hp.com/go/pctuneupservice

HP Personal Computing Security Center
=====================================
Stop Spyware, Adware and Virus invasions to your PC. The PC Security Center is here to help you safeguard your PC.

http://www.hp.com/go/techcenter/security

HP Pavilion Notebook PCs - Frequently Asked Questions (FAQs)
============================================================

http://h10025.www1.hp.com/ewfrf/wc/famiDocIndex?lc=en&cc=us&dlc=en&product=18703&rule=8819

HP: Everyday Computing
======================

http://h71036.www7.hp.com/hho/cache/252205-0-0-225-121.html

HP: Digital Entertainment
=========================

http://h71036.www7.hp.com/hho/cache/287596-0-0-225-121.html

HP Total Care
=============

www.hp.com/go/totalcare

HP Online Classes:
==================

http://h30240.www3.hp.com/index.jsp

HP online classes are offered online free of charge and are accessible from any computer with an Internet connection. Enjoy the self-paced lessons, expert instructors and active message boards. Enroll today!

Workgroup
=========

Issue: You are unable to access a Workgroup or other computers in the Workgroup, although other computers are able to access this system. You may also be able to ping the router or other computers and access the Internet.

Resolution: To resolve this issue, first make sure that NetBIOS over TCP/IP is turned on and the Computer Browser service is running on each computer in the workgroup. Visit the following Microsoft Web site for more information:

318030: You cannot access shared files and folders or browse computers in the workgroup

In case the issue persists, we have to do some registry modifications. Make sure to ask customer to backup the registry before performing the following steps:

1. Click Start and click Run.
2. Type regedit and press Enter
3. Click the (+) sign next to HKEY_LOCAL_MACHINE
4. Click the (+) sign next to System
5. Click the (+) sign next to CurrentControlSet
6. Click the (+) sign next to Contro l
7. Browse to Lsa
8. On the right-panel, right-click the DWORD " restrictanonymous " and click Modify.
9. Change the Value to 0 and click OK.

NOTE: There will be one more DWORD named " restictanonymoussam ". Do NOT change this value.

10. Close Registry Editor.

This should resolve the issue.

In case the above steps fails to resolve the issue, ask customer to create a Network Setup disk on one of the system that don’t have any problem and use this disk to reconfigure the network on this system.

You cannot access shared files and folders or browse computers in the workgroup

http://support.microsoft.com/?kbid=318030

HP wallpaper link:
==================

http://www.soopah256.com/upload/userfiles/ryan/HP.jpg


Compaq wallpaper link:

http://www.soopah256.com/upload/userfiles/ryan/Compaq_big.jpg

Windows XP Product Activation
=============================

If a customer asks complaining he is getting a dialog box which prompts for windows activation. You need to ask him to contact the Microsoft toll free phone support.

To activate Windows XP over the telephone, you can simply call a toll-free* number displayed on your screen. A customer service representative will ask for the installation ID number displayed on the same screen, enter that number into a secure database, and return a confirmation ID to you. Once you have typed the confirmation ID, the activation process is complete.

http://www.microsoft.com/windowsxp/evaluation/features/activation.mspx

Problems when Windows XP tries to load the Agp440.sys service
-------------------------------------------------------------
http://support.microsoft.com/kb/324764/en-us

HL-DT-ST DVDRAM GSA-4084N
=========================

LightScribe 8X DVD±RW and CD-RW Combo Drive with Double Layer Support

Read CD-R : Yes
Read CD-RW : Yes
Read DVD-ROM : Yes
Read DVD-RAM : Yes
Read DVD-R : Yes
Read DVD-RW : Yes
Read DVD-R DL : Yes
Read DVD+R : Yes
Read DVD+RW : Yes
Read DVD+R DL : Yes

Write CD-R : Yes
Write CD-RW : Yes
Write DVD-R : Yes
Write DVD-RW : Yes
Write DVD-R DL : No
Write DVD+R : Yes
Write DVD+RW : Yes
Write DVD+R DL : Yes
Write DVD-RAM : Yes


tv now
=======

If there is any problem enabling TVNow on the Pavilion notebooks, and an error message such as "Make sure that a cable is connected" or likewise is displayed, install the latest on-touch configuration drivers, the latest graphics/display drivers, the latest Windows Updates. If the problem remains, install the latest BIOS updates and then proceed with a full restore/recovery.

When connecting a zx500/zv5000 notebook computer to an ISP through a dial-up connection if the unit blue-screens and reboots, try SP26152.

Screen Saver
============

Here is the Tip Of The Day : Screen Saver Won't Start in Windows XP though one is configured to start though the alloted wait time elapsed.

1) Verify that the ScreenSaver has been placed in the C:\WINDOWS\System32 Folder.

2) Make sure that the screensaver starts with " ss " e.g.. if the screensaver name is " pictures " rename it to " sspictures".

3) Modify the screen saver timeout period (length of time without user interaction before the screen saver comes on) from registry: Go to Start/Run/Regedit

HKEY_CURRENT_USER\Control Panel\Desktop or: HKEY_USERS\.DEFAULT\Control Panel\Desktop
ScreenSaveTimeOut = (set your preference)

Here are the detailed steps to do this:

WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

i . Click Start , and then click Run .
ii. In the Open box, type regedt32 , and then click OK .
iii. In the Registry Editor window, locate the following registry key:
HKEY_USERS\.DEFAULT\Control Panel\Desktop
iv. In the right pane, double-click ScreenSaveTimeOut .
v. In the Edit String dialog box that appears, type the number of seconds after which you want the screen saver to start in the Value data box, and then click OK . For example, if you want the screen saver to start after 5 minutes, type 300 .
vi. Click Exit on the File menu to quit Registry Editor.


The length of time without user interaction before the screen saver comes on is now changed to the value that you specified.


--------------------------------------------------------------------------------

Related Links:

The screen saver does not work on a Windows XP-based computer

http://support.microsoft.com/kb/916256/en-us

Screen Saver May Not Start in Windows XP

http://support.microsoft.com/kb/326719/en-us

Welcome Screen Appears After Your Computer Has Been Idle

http://support.microsoft.com/kb/810607/en-us

The screen saver does not start if the Windows Security dialog box is open in Windows XP

http://support.microsoft.com/kb/884851/en-us

Screen saver grace period bypasses password protection

http://support.microsoft.com/kb/221784/en-us

Boot Order
==========

1. Insert the recovery CD 1 into the CD drive and restart the system.
2. Upon restart keep pressing the Esc key as soon as you view Blue HP Logo (at system startup).
2. This will display one time boot options (CD-ROM, Hard Drive, Floppy Drive etc).
3. From this list, you need to select "CD-ROM drive".

To change boot order (F2 models)
====================

1. Restart the notebook.
2. Tap the F10 key as soon as the HP logo appears.
3. Select "Boot" tab
4. Use the F5 and F6 keys to bring the "Atapi CD-ROM drive" to top in that list.
5. Press F10 and save and exit the BIOS.

To change boot order (F10 models)
====================

1. Restart the notebook.
2. Tap the F10 key as soon as the HP logo appears.
3. Select "Advanced" tab
4. Select "Boot order".
5. Use the F5 and F6 keys to bring the "Atapi CD-ROM drive" to top in that list.
6. Press F10 and save and exit the BIOS.

Configuring the Boot Order in the System BIOS
---------------------------------------------
http://h10025.www1.hp.com/ewfrf/wc/genericDocument?cc=us&docname=c00364979&lc=en&jumpid=reg_R1002_USEN

NTFS
====

http://technet2.microsoft.com/WindowsServer/en/Library/8cc5891d-bf8e-4164-862d-dac5418c59481033.mspx?mfr=true

Bandwidth speed test
====================

http://www.bandwidthplace.com/speedtest/

Resolving Microphone and Line-In Problems
-----------------------------------------
http://h10025.www1.hp.com/ewfrf/wc/famiDocument?lc=en&cc=us&dlc=&product=89327&docname=bph07158

RAM hardware failure
====================

Remove both the memory module ( if present) and try to boot the Notebook using only one memory module in Each slot in the below process.

boot 1 : memory module 1 in slot A
boot 2 : memory module 1 in slot B
boot 3 : memory module 2 in slot A
boot 4 : memory module 2 in slot B

- In the above test if the Notebook is working fine in first two boots and not working on 3 and 4 boots then we can confirm that memory module 2 is damaged and vice versa.
- Else if the boot 1 and boot 3 work fine and boot 2 and boot 4 do not work then we can confirm that your Notebook memory module slot B had damaged or vice versa.
- If the issue persist in all the four boots then we can confirm that your Notebook hardware is having issue.

Updating Drivers and Software with Windows Update
=================================================

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?cc=us&docname=bph07159


Intel graphics adapter

http://support.intel.com/support/graphics/sb/CS-004653.htm

Television

To connect a TV to your notebook (ATI)
================================

You can use a TV as an external monitor for your notebook. To connect a TV to your notebook:

1. Plug a standard 4-pin S-Video cable to the S-Video out jack on your notebook (yellow connector on the back panel) to the S-Video in jack on your television. Restart your notebook.

Note: Although your notebook has a 7-pin S-Video out jack, the notebook accepts either a
7-pin or 4-pin cable connection.

2. Using your mouse, right-click in an empty area of the desktop.

3. Select Properties, select the Settings tab, then select the Advanced button.
-or-
Select Start > Control Panel > Appearance and Themes > Display. Then, select the Settings tab, select the Advanced button, and select the Displays tab.

4. To enable the TV, select the red button next to TV.

Note: If the S-Video cable is not plugged into your notebook and TV, the red button will not be displayed.

5. Select Apply to accept the changes.

6. If you are prompted to restart Windows, select Yes.

Remote Control
==============

Complete remote control troubleshooting:

Mainly, the remote control is used on HP notebooks to contorl either the Quick Play or Media Center functions depending upon the notebook model. Additionally, it can be used to open DVD Player application using DVD button or default Music player using music button and other functions like Forward, Rewind, Next track Previous track etc. from within Windows. You can use this document when the remote control does not work correctly with our DV1000, DV4000, ZD7000, and ZD8000 MCE notebooks.

I) . Troubleshooting the remote control

Use the following items to troubleshoot when the remote control does not respond or when the remote control does not work properly. For example, when a key is pressed the selection moves all the way to the top or bottom of a list, or moves a selection many different places instead of the item you were trying to select.


Make sure that the batteries for the remote control are installed correctly and charged.

Point the remote control towards the IR receiver and press a button. A faint red light should appear on the IR receiver. If the light appears, then the problem is probably in the software that is using the remote control (most likely the configuration of the Media Center software). Close the software, restart the computer, and then re-open the software to solve this issue.

Make sure that the front of the remote sensor is unobstructed, within a 45-degree range, and is less than 26 feet (8 meters) away.

Try pressing the Enter key on the remote after changing a channel. Try altering the lighting conditions in the room or moving the notebook to a different location if this continues.

If the remote control works when using the media center software, but does not work when changing the television channels, re-configure the Media Center software settings for the cable set-top box or satellite receiver. For more information, refer to the HP support document Setting up the Media Center Computer Step-by-step (in English). http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&dlc=en&docname=bph07904



Checking/Testing the remote control through Media Center:

Use the following steps to check the responsiveness of the remote control:


Open the Media Center software by double-clicking the Media Center icon the desktop or by pressing the green Start button on the remote control.

Click Settings, and then click General.

Click Check Your Remote, and then click Next.

Press the numbers on your remote control. The corresponding numbers on the numbers on the screen should glow when each button is pressed. A faint red light should also glow inside the IR receiver each time a button on the remote pressed.

Click My control is working properly, and then click Next. Do not click I am having problems with my remote control as this will not do anything.

Click Finish after you are done.





WARNING: The edges of metal panels can cut skin. Be careful not to slide skin along any interior metal edge of the computer.


II). Diagonising / troubleshooting the IR receiver / lens
The IR receiver is the small device that receives the signals sent by the remote control. Use the following steps to test and reset the IR receiver.

1. Point the remote control towards the IR receiver and press a button. A faint red light should appear on the IR receiver. If the light appears, then the problem is probably in the software that is using the IR receiver (most likely the Media Center software). Close the software, restart the computer, and then re-open the software to solve this issue.

2. Checking that Windows is properly detecting the IR receiver:

a. Click Start, right-click My Computer, and then select Properties.
b. Click the Hardware tab and then click the Device Manager button.
c. Click the plus sign next to Universal Serial Bus Controllers.

If the eHome Infrared Receiver is listed under Universal Serial Bus controllers, then Windows is properly detecting the IR receiver




Fig. IR receiver listing in Device Manager

d. Ensure that there should be no red X or yellow exclamation mark.

If any such signs of either Windows not properly detecting the IR receiver (OR) any red X or yellow exclamation mark is observed in DM, shutdown the notebook, (and /or apply BIOS update), wait for few minutes, restart the notebook. For ZD8000 MCE notebooks as the IR receiver is on top of the TV tuner (DVR), you can also suggest unplug it from its USB connection, wait one minute, and replug the same back in.

Some known concerns about the Remote Control:

1: Cannot Setup Media Center 2005 with Remote Controller (for MCE Notebooks)

During the initial configuration of Media Center 2005 it may be required to use number keys on the remote controller. The smaller or mini remote controller that is included with the notebook does not have a number pad available. If in this situation, the customer complains about the small remote controller, we need to send them the larger remote controller. The larger remote has a numeric keypad. Check Newton for availability of such (larger remote controller) part and arrange shipment. If there is no listing of larger remote control in Newton for that model, you need suggest the customer to use the Numeric Keypad present on the the notebook keyboard itself. On the other side, if a customer complains that they got the larger one instead of the one shown in the owners manual, please send them the smaller remote after checking Newton (refer hp doc:c00272273). For example, in the case of ZD8000 MCE notebook, the part number for the larger remote is 352951-001 and mini-remote is : 375705-001. The larger remote will work with your Media Center. Also, refer your remote has no numeric keypad to enter numbers in the First Run Wizard in Windows XP Media Center Edition 2005: http://support.microsoft.com/default.aspx?scid=kb;en-us;886843


Apart from this, customer have the additional option to purchase HP Mobile Remote Control (PT746AA#ABA) available in shopping.com which is about the size of a credit card (a little thicker), very handy and can be stashed into the PC card slot of your HP Pavilion dv1000, zd8000, and some FF dv4000 & zv6000 series notebook models containing integrated IR.


2: ADT Alert # 1478: DV4000 - Remote does not work out of the box

Symptom: Remote included with the system does not work out of the box on the DV4000 units with QuickPlay.

Cause: A problem with the BIOS caused the remote to not be recognized.

Solution: Download SP30609.exe (Bios update) for the DV4000 units. This will resolve the problem. Do not send out remotes for this problem.


3: ADT Alert # 1531: Pavilion dv4150US Remote Control Missing

The Pavilion dv4150US notebook was advertised as having a remote control when in fact it does not. For customers who purchased a dv4150US notebook requesting a remote control, please apologize for the inconvenience and send a remote control to them.

Remote guide http://h10025.www1.hp.com/ewfrf/wc/product?lc=en&cc=us&product=461640&dlc=en&


McAfee firewall configuration
=============================

http://download.nai.com/products/manuals/mcafee_software/mcafee_firewall/v4.0/nai-593-0010-1.pdf

HP DLA software
===============

DLA Software : Drag & Drop Files into CD/DVD like Floppies :

You can download the latest Sonic's DLA version 4.60. from the following Web site:

ftp://ftp.hp.com/pub/information_storage/software/HPDLA460.exe

NOTE: Clicking the link may give an error indicating it is
invalid. If this occurs, copy the portion of the address
on the remaining line(s) and paste it at the end of the
address showing in your browser until the complete address
is displayed in the Address box.

After downloading, follow the instructions below to run the update. Follow instructions below to download and install Sonic's DLA version 4.60.

1. Once fully downloaded, double-click the HPDLA460.exe file to start the installation.
2. Follow the on-screen instructions to complete the install.

1. After HPDLA460.exe is downloaded, double-click it. The InstallShield Wizard will open.
2. Click Next.
3. Click Next in the "DLA Wizard" dialog box.
4. Click the appropriate radio button to accept the license agreement, and then click Next.
5. Click Next, and then click Install to start the installation.
6. Click Finish. You may need to close the readme file before you can click Finish.
7. Restart the system to complete the installation.

Inforamtion on How to Format a Disc for Use with DLA (Drag and Drop) software is available at:

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00027361


To turn automatic windows updates off completely and for good do as follows:
============================================================================

1. Go into Control Panel > Administrative Tools > Services.

2. Highlight the service called "Automatic Updates". You will know when you have the correct one because you will see a description about it telling you what it does.

3. Right click once highlighted and click stop to terminate the service.

4. Right click on it again and go to Properties. Half way down the first tab there is "Startup Type:" change this to disabled.

Congratulations. You have now disabled Automatic Updates service. Not only will this make certain the service won't run, but by disabling it properly you are freeing up system resources as they won't be diverted to running a service that you don't use.

Add Programs and Ports to Windows XP SP2 Firewall Exceptions List
=================================================================

http://ict.cas.psu.edu/Training/HowTo/ENComputers/xpsp2openfirewall.htm

Internet Explorer 7.0 Beta 3 is available for download:
=======================================================

http://www.microsoft.com/windows/ie/downloads/default.mspx

If a cust wants to download audio casette to a CD then give this web link.
==========================================================================

http://www.polderbits.com/

Issue ctrl + Enter not working:
===============================

Internet Explorer has an option of adding the 'www' and the 'com' function to any any word typed in the Internet Explorer window, by pressing Ctrl+Enter....

What if the feature does not work??

Here is the work around...

1. Click Start, Run and type regedit.
2. Click OK.
3. Locate the following registry key:
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\AutoC­o
mplete]
"Append Completion"="no"
"Use AutoComplete"="yes"
"AutoSuggest"="no"

Changing "Append Completion" from "no" to "yes" will restore the function.

EMBARGOED COUNTRY INFORMATION
=============================

The following countries are subject to U.S. embargo or restrictive trade sanctions:

Cuba
Iran
Iraq
Libya
North Korea (Democratic Republic of Korea)
Sudan
Syria

This list is subject to change. For the most current information on U.S. embargoed and sanctioned countries, see the U.S. Export Administration Regulations (http://www.bis.doc.gov/) and U.S. Treasury Department regulations (http://www.treas.gov/ofac/index.html).

Control userpasswords2
======================

1.Click Start and Run
2.Type "Control Userpasswords2" and press enter.
3.Uncheck the box for "Users must enter a user name and password to use this computer."
4.Click Apply and Ok.

Convert iTunes to MP3 Format:
=============================

http://www.askbobrankin.com/convert_itunes_to_mp3_format.html

Enabling Digital Audio
======================

Users can resolve the issue by enabling digital audio using either of the following options:

Option 1: If using Windows Media Player for CD audio playback

1. Open the Windows Media Player.
2. Select Tools -> Options.
3. Click the Devices tab.
4. Select the CD or DVD player used for CD audio playback.
5. Click the Properties button.
6. Select the Digital option in the Playback section.
7. Click the Ok button to close the Properties window.
8. Click the Ok button to close the Options window.

Option 2: If not using Windows Media Player for CD audio playback

1. Click Start > Settings > Control Panel > Administrative Tools > Computer Management.
2. Click the Device Manager icon.
3. Double-click the DVD/CD-ROM Drives icon.
4. Right-click the drive used for audio CD playback.
5. Choose Properties from the pop-up menu.
6. Click the Properties tab.
7. Check the Enable digital CD audio... box.
8. Click the Ok button.
9. Close the Computer Management window.

Warranty Entitlement
====================

In the warranty checking webpage, enter the following details and click on 'Get Entitlement':

Country: United States
Entitlement Option: All
Serial Number: CNF3390DKM

Backpack
========

Targus notebook bags are shipping with some of our new notebooks and they are not to be supported by HP. The following new units will ship with the targus notebook bag:
Model Product
zv6123cl EC360UA
zv6123cl-b EG509A
zv6107wm EC361UA
zv6107wm-b EG463A
ze2117us EC197UA
ze2117us-b EH160A


If a customer does call and require technical support for the notebook bag they will need to call Targus at the phone numbers below:

Customer Support: 1-877-482-7487
Technical Support: 1-800-283-6325

Targus Web Support Request:

http://www.targus.com/us/cs/cssupport_form.aspx

USBNTMAP.SYS
============

Windows ME - Certain OEM installations of Windows ME call for the file USBNTMAP.SYS while attempting to load drivers for the external drive. This file can be located on the Windows ME installation or recovery CD in the WIN9XBASE2.CAB folder.

Solution:
---------

When you get that error message asking for the windows ME disk...Just provide the path as (or browse to that path):

C:\windows\options\cabs

After you show the above path to the installer and press Ok, it should reinstall the missing "usbntmap.sys" file. If it does not do anything when you press Ok, then try the following path:

C:\windows\options\cabs\WIN9XBASE2.CAB

If the issue is not resolved with the above procedure, try the following alternative:

Creating boot disk for windows ME:
=========================
1. Take a blank floppy disk.
2. Download a "bootme.exe" file from the following weblink:

http://www.torontotechcenter.com/support_files/bootme.exe

3. Run the downloaded file on your computer (any computer), it will ask for a blank floppy disk, insert it. And proceed with the on screen instructions to create the boot disk for windows ME.

After creating the boot disk, you need to bootup the defective Notebook with the disk and the A:\> prompt will be displayed.

1. At the A:\> type C: and press enter.
2. At the C:\ prompt, type the following: CD\windows\options\cabs
3. Press Enter.
4. The command prompt C:\WINDOWS\OPTIONS\CABS appears; type the following: SETUP
5. Press Enter.
6. Follow the directions and prompts for the installation process.

NOTE: This will restore the Operating System without erasing any existing data.

If EU is having an issue with 1 GB of RAM to go to Hibernation, here is the download by Microsoft to resolve the issue:

http://www.microsoft.com/downloads/details.aspx?amp;amp;displaylang=en&familyid=4cbc68d2-09e1-4511-af14-03f357180135&displaylang=en

Show desktop icons
==================

To resolve this behavior, turn on the Show Desktop Icons feature:

1. Right-click the desktop.
2. Point to Arrange Icons By.
3. Click Show Desktop Icons.

Excel
=====

EU comments " I cannot format a cell in Excel to accept 6 digits as a date such as 010106 showing as 01/01/06 . It shows up as 9/1/27 . It is so weird ."

Here is a small update to change the format of date in MS Excel 2003.

To customize the date formatting:

1. Select cell A1 in the sheet, and insert the current date by pressing Ctrl+; and press Ctrl+Enter.
2. Press Ctrl+1, select the Number tab, and then select Custom.
3. Clear the Type box.
4. Enter the date format in the Type box, based on to the list of symbols below:

Also check the below link for more info on MS-Excel.

http://www.exceltip.com/


Norton
======

Cannot access the Internet after installing Norton AntiVirus 2005 or 2006:

http://service1.symantec.com/SUPPORT/nav.nsf/docid/2005051606251306?OpenDocument


I cannot connect to the Internet even if I disable Norton Internet Security or Norton Personal Firewall:

http://service1.symantec.com/SUPPORT/nip.nsf/docid/2004093013325136?OpenDocument


Cannot connect to AOL after upgrading to AOL 9.0 when Norton Internet Security or Norton Personal Firewall is installed:

http://service1.symantec.com/SUPPORT/sunset-c2002kb.nsf/0/40695a94d84da33b85256ede00518d6c?OpenDocument


Cannot connect to the Internet after running LiveUpdate successfully when using Norton Personal Firewall:

http://service1.symantec.com/SUPPORT/nip.nsf/0/1188f6231ed1ba788825713b005ab812?OpenDocument


Cannot connect to AOL after running LiveUpdate:

http://service1.symantec.com/SUPPORT/sharedtech.nsf/docid/2006031520164313?OpenDocument


Cannot access the Internet after installing Norton Internet Security or Norton Personal Firewall:

http://service1.symantec.com/SUPPORT/sunset-c2002kb.nsf/0/a0a80c9b653c908a85256ede00518dae?OpenDocument


Cannot connect to the Internet with a dial-up program or Web accelerator after installing Norton Internet Security or Norton Personal Firewall 2005:

http://service1.symantec.com/SUPPORT/nip.nsf/0/46caa2fc616bf1de8825710400062887?OpenDocument

Specific networks behind the firewall cannot connect to external computers:

http://service1.symantec.com/SUPPORT/ent-gate.nsf/0/5f85bc0335b8465385256d2c00803613?OpenDocument


Cannot connect to another computer using Windows Remote Desktop after installing Norton AntiVirus 2005:

http://service1.symantec.com/SUPPORT/nav.nsf/0/4ca7d171bbe8890d88256f200000d7ab?OpenDocument


I cannot connect to a Web site:

http://service1.symantec.com/SUPPORT/nip.nsf/docid/2004093010421136?OpenDocument


You cannot access the Internet after installing Norton Internet Security or Norton Personal Firewall:
(You install Norton Internet Security or Norton Personal Firewall and enable protection for UDP in Norton Personal Firewall. Once this change is made, you cannot access the Internet.)

http://service1.symantec.com/SUPPORT/num.nsf/0/da8f98c32a1467c888256cb1006b5e96?OpenDocument

Cannot access or log on to secure Web sites with Norton Internet Security or Norton Personal Firewall:

http://service1.symantec.com/SUPPORT/sunset-c2002kb.nsf/0/f33a5faed87e9bc885256ede00518dba?OpenDocument


Virus
=====

Important links On Virus Scans and scheduling the Virus scans:

A virus scan does not run at the scheduled time:

http://service1.symantec.com/SUPPORT/nav.nsf/docid/2001101116104606?Open&src=&docid=2003053014301106&nsf=nav.nsf&view=0&dtype=&prod=&ver=&osv=&osv_lvl=&seg=


Scheduled scans for Norton AntiVirus do not run when logged off:

http://service1.symantec.com/SUPPORT/nav.nsf/0/6dbf794c2223428088256d3600756c02?OpenDocument



Configuring Norton AntiVirus to provide maximum virus protection:

http://service1.symantec.com/SUPPORT/sunset-c2002kb.nsf/0/1140b92a6158ac3b85256edd00478ddb?OpenDocument


How to configure a scheduled virus scan so the Scan Results dialog box does not display in Norton AntiVirus:

http://service1.symantec.com/SUPPORT/sunset-c2002kb.nsf/0/6b40c7779859723385256edd00478e61?OpenDocument


A scheduled virus scan does not run under Windows 2000 or XP:

http://service1.symantec.com/SUPPORT/nav.nsf/docid/2001110119375006?Open&src=&docid=2001148205539066&nsf=nav.nsf&view=0&dtype=&prod=&ver=&osv=&osv_lvl=&seg=


How to create and schedule virus scans with Norton AntiVirus:

http://service1.symantec.com/SUPPORT/nav.nsf/docid/1999092111413306?Open&src=&docid=2001148205539066&nsf=nav.nsf&view=0&dtype=&prod=&ver=&osv=&osv_lvl=&seg=

How to configure Norton AntiVirus to scan all files:

http://service1.symantec.com/SUPPORT/nav.nsf/docid/1999110513272906?OpenDocument&src=sec_doc_nam

Starting your computer in Safe mode (98/Me/2000/XP):

http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2001052409420406?OpenDocument&src=sec_doc_nam

Microsoft Money
===============

Error messages that you receive when you try to open Money by using your Passport Network credentials

http://support.microsoft.com/default.aspx?scid=kb;en-us;891338

network troubleshooting
=======================

How to troubleshoot home networking in Windows XP


Determining how the network is structured
Troubleshooting basic connectivity
Troubleshooting file and printer sharing
http://support.microsoft.com/default.aspx?scid=kb;en-us;308007#6


Home networking windows 98
http://www.microsoft.com/windows98/usingwindows/work/articles/906network/HomeNetworking.asp

Vongo
=====

startup item: isuspm

http://www.shopping.hp.com/shopping/pdf/hpInsertPromo_popfin.pdf


Sound may play slowly or music may not play continuously in Windows XP or Windows 2000 on Intel Hyperthreading enabled PCs. For resoluton, refer this website:
===============================================================================================
http://support.microsoft.com/?kbid=835730



===========================================================================================

PC Recovery troubleshooting
===========================

Application and driver recovery after removing the recovery partition
---------------------------------------------------------------------
1. If the Recovery partition is not available, system will prompt an error while performing Application and Driver Recovery.
2. Clicking OK will prompt a Question:
3. Click ‘Yes’ to continue. Next, the Recovery process will prompt to install the first disc.
4. Insert the disc and wait for the Recovery process to generate the list of application or drivers.
5. After the list is generated, select the application/driver you want to reinstall and click ‘Next’.
6. You will the then be prompt to insert the disc which contain the application/driver selected.

Create Recovery Discs:
----------------------
http://adt-ext.can.hp.com/adt/training/ls/notebook-pc/training/2006/15c06/HDD_NB_System%20Recovery.pdf

PC Recovery recovering drivers
------------------------------
If a preinstalled software application or driver is accidentally erased or is damaged, reinstall the application or driver using Application and Driver Recovery.

To reinstall an application or driver:
--------------------------------------
1. Remove the application or driver, if applicable:

a. Select Start > Control Panel > Add or Remove Programs.
b. Click the application or driver you want to remove, and then click Change/Remove.

2. Select Start > All Programs > System Recovery > Application and Driver Recovery.
3. Select Application Installation or Driver Installation and follow the on-screen instructions.
4. Restart the computer.

To install a driver:
--------------------
1. Select Start > All Programs > System Recovery > Application and Driver Recovery
2. Select "Driver Installation" After that Click "Next"
3. Select "HP Integrated module with Bluetooth wireless technology"
4. Click "Install".
5. Restart the Notebook

HP Notebook PCs - Using the PC Recovery Solution - c00608578
------------------------------------------------------------

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?cc=us&docname=c00608578

Offline WBT:
Y:\Pavilion Notebooks\HP Notebook Software\Notebook Recovery\2006\WBT\Splash.htm

Online WBT: http://adt-ext.can.hp.com/adt/training/ls/notebook-pc/training/2006/systemrecovery/Splash.htm

HP has released a simulator for the HP PC Recovery Solution (SoftThinks) :

http://adt-ext.can.hp.com/adt/training/ls/notebook-pc/wbt/2006/HP_PC_Recovery/master.htm

Low disk space
--------------
Please be assured. This is not an issue with the Notebook.

The Recovery partition is not user accessible, thus space provided to this partition is limited and enough only to store the recovery information.

The error is in reference to the available space on the Recovery partition.

We can work around this issue and stop this error message from showing.

Please perform the following steps to resolve this issue.

1. Click Start and select Run.
2. In the Open text field, type the following command:

cmd

3. Press enter
4. This will open the command prompt.
5. Now type the following in that window:

Del d:\i386\boot.img

And press Enter key.

6. This will open up enough space to eliminate the error from recurring.

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?cc=us&docname=c00223295&lc=en&jumpid=reg_R1002_USEN


PC Recovery
-----------
Do the following actions to select and install an individual driver or application.

1. Connect PC to the AC power adapter.
2. Click Start, click All Programs, select System Recovery, and click Application & Driver Recovery.
3. Select an option to either reinstall an Application or reinstall a Driver shipped with the PC, and click Next.
4. Select the desired Application or Driver from the list, and click Next to begin the installation.
5. Follow any additional instructions.
6. Restart the PC if prompted.

Non destructive recovery from F11
---------------------------------
1. Restart the notebook.
2. Tap the F11 key as soon as the HP logo appears.
3. On the PC recovery window Select "Ok".
4. On the next screen read the system recovery information and Select "Next" .

And proceed with on screen instructions.

Destructive recovery from windows
---------------------------------
1. Connect PC to the AC power adapter.
2. Close all programs.
3. Click Start, click All Programs, select System Recovery, and click PC Recovery.
4. Select "Ok".
5. Select "Advanced Options".
6. Select "Destructive Recovery".
7. Select "Next".
8. A message saying "your hard drive will now be reformatted" select "Yes".

That will restore your Notebook to factory settings by formatting the hard disk and reinstalling all the software.

Destructive recovery from F11
-----------------------------
1. Restart the notebook.
2. Tap the F11 key as soon as the HP logo appears.
3. Select "Ok".
4. Select "Advanced Options".
5. Select "Destructive Recovery".
6. Select "Next".
7. A message saying "your hard drive will now be reformatted" select "Yes".

That will restore your Notebook to factory settings by formatting the hard disk and reinstalling all the software.

Destructive recovery from Recovery disks
----------------------------------------
1. Connect PC to the AC power adapter.
2. Open the disk drive, insert the first disk in the set of recovery disks, and close the disk drive.
3. Turn off the PC.
4. Press the Power button to start the PC and immediately press the F11 key.

The PC begins operation from the disk and performs tests on the hard drive.

5. Select "Ok".
6. Select "Advanced Options".
7. Select "Destructive Recovery".
8. Select "Next".
9. A message saying "Your hard drive will now be reformatted" select "Yes".

That will restore your Notebook to factory settings by formatting the hard disk and reinstalling all the software.

Secondary hard drive (dv8000) (Access is denied)
====================

Issue: Customer is unable to access the second hard drive data. The error that appears is “Access Denied”.

Cause: This happens when the second hard drive file format is in NTFS and customer formats the first hard drive. When the first hard drive is formatted the Operating system is reinstalled and this changes the file encryption for the second hard drive which is NTFS. When this file encryption changes, the second hard drive will not be accessible for security reasons. This is a feature of Windows NTFS file system.

Solution:

A) We can tell the customer to format the second hard drive in FAT32 if he is not looking for any security for the second hard drive.

B) Or if the customer wants only NTFS on the second hard drive then follow these steps after the new operating system is installed on the first hard drive.

1. Boot the system in Safe Mode and login as Administrator.
2. Click Start, Control Panel. Double click Folder options.
3. Go to View Tab, under the Advanced Settings window, Uncheck “Use Simple File Sharing (Recommended)”.
4. Click Apply, Click Ok
5. Browse to the second hard drive.
6. Right click on the folder which the customer wants to access on the second hard drive.
7. Go to Security tab. Click on Advanced.
8. Go to Owner tab.
9. In the “Change owner to” box, click the customer’s user id and check the box for "Replace owner on subcontainers and objects". Click Apply, Click Ok.
10. Restart the system and login in normal mode.

Now, you will be able to access the data on the second hard drive.

Standby option missing
======================
1) Click the "Start" button in the bottom left hand corner of the screen.
2) Select the "Control Panel"
3) Click the "System" icon within the "Performance and Maintenenace " section
4) Select the "Advanced" tab across the top
5) Click "Settings" within the "Performance" section
6) Select the "Advanced" tab
7) Near the bottom there is a "Change" button, click this
8) Within the "Virtual memory" section there is a button "System managed size"
9) Click this and then the "OK" -- 3 times, to exit the settings.

Restart your machine and STANDBY is once again an option.

==========================================================================================

wireless troubleshooting
========================

c00224793 Cannot Access or Configure Wireless Network after Installing Windows XP SP2
c00045314 Troubleshooting Wireless Local Area Network Connections
c00305881 Unable to Connect to Wireless network After Restarting Notebook
c00301707 Steps for Removing and Replacing the Wireless Card
c00289775 Wireless Internet Connection is Intermittent or Slow
c00309489 Cannot Connect to Wireless Network after Ethernet Cable is Disconnected
c00205924 Securing Your Wireless Network
c00310099 Cannot Connect to Wireless Network when Adapter is Turned On
c00058485 Accessing Wireless Local Area Network (WLAN) Software
c00263317 Error Message ´104-Unsupported Wireless Network Device´ Appears
c00310195 Wireless Network Adapter Connects to 802.11g Mode when IBSS is Set to 802.11b c00374038 Wireless Network is Lost During Logon and Shut Down of Windows
c00285202 Wireless Button Does Not Work or Light Does Not Come On
c00262061 Wireless Card is not Installed on Notebook or is Missing
c00374048 Wireless Button Does Not Work after Using Network Assistant
c00395618 Windows Zero Config Remains Disabled after Uninstalling Intel PROSet
c00310093 PC No Longer Connects to the Wireless Network
c00307153 Broadcom 54g Wireless Card with Speedbooster Reports Incorrect Speed
826942 Wireless update rollup package for Windows XP is available
302088 Wireless network adapters may lose connectivity when they appear to be functioning
838398 Wireless keyboard or mouse does not respond as expected
871122 Error message when you try to run the Wireless Network Setup Wizard after you update


check the wirelss light first


Reinstall Wireless adapter :
----------------------------
1. Right-click My Computer.
2. Select Properties.
3. Click Hardware.
4. Click Device Manager.
5. Click the "+" symbol against Network Adapter.
6. Right Click on the Wireless adapter and click uninstall.
7. Restart the system.

This will autodetect and reinstalls the driver for the wireless adapter.

Download and install wireless card driver from the following weblink.


Vista

Reinstall Wireless adapter :
----------------------------
1) click no start-->run
2. Type devmgmt.msc
3. Click the "+" symbol against Network Adapter.
4. Right Click on the Wireless adapter and click uninstall.
5. Restart the system.

This will autodetect and reinstalls the driver for the wireless adapter.

Download and install wireless card driver from the following weblink.



Enable WEP (Broadcom)
---------------------
1. Open Control panel folder.
2. Double-Click "Network Connections" icon.
3. Right-Click on the "Wireless network connection 2" icon and select "Properties".
4. Select the "Wireless Networks" tab.
5. In the "Preferred Networks" list select the wireless network which you want to connect and press "Properties".
6. Select "Network Authentication" as "Open". And "Data Encryption" as "WEP".
7. Check the check box "The key is provided to me automatically".
8. Click "Ok". Apply the changes.
9. Restart the notebook.

Wireless Zero Configuration
---------------------------
The wireless connection does not start at bootup if the "Wireless ZeroConfiguration" service is set to disabled or manual type. The service should be set to "Automatic". Follow these steps to change the startup type of the service:

1. Click Start, click Run
2. Type "services.msc" (without quotes) in the Open box, and then click OK.
3. In the list of services, double-click the "Wireless Zero Configuration" service.
4. In the Startup type list, click Automatic.
5. Click Apply, and then click OK.
6. Restart the notebook and checkout if the system loads wireless connection in system tray on the task bar.

wireless automatically does not connect after the Notebook restarts and pressing the wireless button : (Create a batch file)
------------------------------------------------------------------------------------
1. Create a bat file with the following text.. with any file name and .bat extension

net start wzcsvc

2. Place it in the folder path :

C:\Documents and Settings\All Users\Start Menu\Programs\Startup

3. Restart the notebook.

novice customer
---------------
1. Right-Click on your Desktop wallpaper and select New -> Text Document
2. Open that text document. Type the following string in that text document:

net start wzcsvc

3. Select File -> save As
4. Select Save in: Desktop
5. Select Save as type: All Files
6. Select File name: "wire.bat"
7. Click "Save" button.
8. Now right-Click on that "wire.bat" file with a screw and window icon on your Notebook's desktop and select "Copy".
9. Open the following folder path:

C:\Documents and Settings\All Users\Start Menu\Programs\Startup

Right-Click in the open space in that folder and select "Paste".
The wire.bat file with a screw and window icon will be pasted in that folder.

10. And Restart the notebook.

wireles range extender antenna
------------------------------
http://www.linksys.com/products/product.asp?grid=33&scid=38&prid=629
http://www.hyperlinktech.com/web/wireless_range_extender_antennas.php

Hot spots
---------
For complete information on connecting to a hotspot using the built-in Wireless card, please visit the following Microsoft web site:

http://www.microsoft.com/athome/intouch/wirelesshotspot.mspx

I would like to provide you with the Hotspot subscription link of T-Mobile. T-Mobile is the HP's recommended Hotspot.
You may visit the T-Mobile Hotspot subscription link below:

http://www.t-mobile.com/hotspot/

Router troubleshooting
----------------------
NOTE: There are many types of wireless routers available today from various manufacturers. For troubleshooting information specific to your router see the manufacturer's Web site or the documentation that was provided with the router.

Use the following steps to check the cables:

1. Verify that the router is connected to the power adapter or cable and is turned on.
2. A network cable should connect your wireless router to the source of your internet connection, for example, a LAN, Cable, or DSL modem.

Check the lights:

* Most routers have lights that indicate specific network conditions. Your specific router may have different lights.
* The Power light should always be solidly on. If the power light is not on, check the power adapter or try a new power outlet.
* The Test light should be on only when the router is first turned on or if it is reset. If the Test light is always on, your router may have a mechanical problem.
* The Internet Link light should be solidly on if the router is connected to a LAN, DSL, or Cable modem. The DSL or Cable modem must be on for the Link light to be solid.
* The WLAN or Wireless light should be solidly on at all times. Even when there are not any wireless devices connected to the router. The WLAN activity light should flash when there are packets being sent or received from any computer connected through the router.

wireless communication between two computers
--------------------------------------------
* Networking between two computers in a Workgroup *
(Applicable to both wire and wireless)

To create a network in between two computers, I am here with providing you the steps

First disable firewall on both computers.

1. Get the IP address from Desktop and notebook.

To obtain IP address on the computer,

Start--> RUN-->CMD
in the Command prompt type "ipconfig /all"

this will list you the IP address, note it down.

Repeat the same steps on the second computer. Notedown the ipaddress.

2. Now come to the notebook, try to ping the desktop computer from the command prompt.

ping

Repeat the same step on the Desktop computer in the Command prompt.

Ping

If they ping each other then proceed further. Else we might need to disable the firewall
or need to add the computer ipaddresses in one another firewall exceptions.
( I advise to disable the firewall )

3. Make sure that both the computers are in the same workgroup.

To confirm the same, open System Properties, Computer name, there you will find the Workgroup name. By default it will be MSHOME

4. Share the Drives on both computers.

For that, On the notebook,

Open My computer, right click on C: drive, click on sharing tab, From the Network Sharing, run the Network setup wizard.

You can simply choose, just enable File sharing. Click it.
Perform the same steps on the other computer.

Browse the computers in the Network.

For that go to Control panel, Network connections, My network places, View Work group computers.

You should be able to view both computers in the list. When you double click the computer from which you want to get the files, you will be able to view the C: drive of that computer. Now simply copy and paste the files you require.

Unable to share the files

If you are able to view the Computers and still can not access the contents, then there should be an active firewall on either or both of the computers. Make sure that you are not using any firewall.

If you don’t want to disable the firewall, then follow the steps given below.

For Windows XP internal firewall

http://www.michna.com/kb/WxNetwork.htm#Workgroup_is_not_accessible

http://support.microsoft.com/kb/318030/

For Norton Personal Firewall.

To manually configure Norton Internet Security or Norton Personal Firewall

1. Write down the IP address for each computer on your home network.
If you do not know how to determine the IP address for a computer, see the document How to determine your computer's IP address.

2. Open the Norton Internet Security or Norton Personal Firewall.

3. In the main program window, double-click Personal Firewall.

4. On the Networking tab, in the Trusted tab, click Add.

5. Type the IP address of each computer on your network into the box.
If you have multiple IP addresses, separate each one with a space.

Enable computer browser service
-------------------------------
1. Select Start -> Run.
2. Type

services.msc

Press Enter.

3. Locate the "Computer Browser" service in the list and check whether it is started and set
to automatic.

In order to start it, you can right-click on the service and select "start".
In order to set it to automatic. right-click on the service and select properties.
-> set the startup type as "Automatic" and click "Apply", then click "Ok".

4. Restart the computer.


Checking "Workgroup" and "computer name"
----------------------------------------
1. Right-click My Computer folder.
2. Select "Properties".
3. Select the "Computer name" tab.
4. You can change the "computer name" or select a "workgroup" in that window.

The workgroup name should be same on both the computers and the computer name should be different.

Enabling File and printer sharing for wireless network
------------------------------------------------------
1. Open Start -> Control panel.
2. Open "Network Connections" folder.
3. Right-Click on the "wireless network connection" icon and select "Properties".
4. Select "General" tab.
5. In "This connection uses following items" list box, check the item "File and Printer sharing for microsoft networks". If it is already checked ignore this procedure.
6. Click "Ok" button.

Disable all firewalls on both computers

You can obtain the IP address by performing the following steps:
----------------------------------------------------------------
1. Click Start and select Run.
2. In the Open text field, type the following command:

cmd

3. Press enter
4. This will open the command prompt.
5. In the command prompt type the following :

ipconfig /all

6. Press Enter.
7. You can locate IP address of the computer in that information.

You can ping a computer with the following steps:
-------------------------------------------------
1. Click Start and select Run.
2. In the Open text field, type the following command:

cmd

3. Press enter
4. This will open the command prompt.
5. In the command prompt type the following :

ping (substitute the IP address here)

6. Press Enter.

813936

Check for an IP address:
------------------------
1. Press Start - Run.
2. Type “cmd” in the box and click open/OK.
3. At the prompt, type “ipconfig”. A list of available network connections is shown. Verify the IP addresses of the network connections.

Renew an IP address:
--------------------
1. Press Start - Run.
2. Type “cmd” in the box and click open/OK.
3. At the prompt, type “ipconfig /renew”. This should release and renew the IP addresses of any available network connections.

Wireless connectivity
=====================

A wireless network adapter may lose its IP address and, as a result, may not have any network connectivity to access the Internet or browse the network. This issue can occur if the Service Set Identifier (SSID) for that network has not been added to the list of preferred networks.

To resolve this issue, add the Service Set Identifier (SSID) of the network that you want to use from the Visible Networks list to the Preferred Networks list:

1. Open Control panel folder.
2. Double-Click "Network Connections" icon.
3. Right-Click on the "Wireless network connection 2" icon and select "Properties".
4. Select the "Wireless Networks" tab.
5. Below the "Preferred Networks" list Click the "Add" button.
6. Enter the SSID of your wireless network in that "SSID" box.
7. Click "Ok". Apply the changes.
8. Your Network will be added to the Preferred networks list.

If the SSID is not known or not yet detected, you may experience reception problems. When an SSID is detected, a message announces the SSID in the notification area, where you can choose the SSID for use.

You can also:

1. Right click the Network Interface Card (NIC), chose View available Wireless Networks, then click Connect. It is automatically added as a prefered network.

For more infromation you may visit the following Microsoft website:

302088

WEP
---
Some wireless vendors advertise the use of a 128-bit wireless encryption key. This is the addition of a 104-bit WEP key with another number used during the encryption process known as the initialization vector (a 24-bit number). Also, some recent wireless APs support the use of a 152-bit wireless encryption key. This is a 128-bit WEP key added to the 24-bit initialization vector. The Windows XP configuration dialog boxes do not support 128-bit WEP keys. If you must use 152-bit wireless encryption keys, disable Wireless Auto Configuration by clearing the Use Windows to configure my wireless network settings check box on the Wireless Networks tab of the properties of the wireless connection in Network Connections, and use the configuration utility provided with your wireless network adapter.

We have seen few of our customers experiencing problem with DV5000 and DV8000 wireless card LED indicator. Wireless connection works fine, but Wiireless card (LED) indicator switches off within few second.
-------------------------------------------------------------------------------------------
This problem occurs due to the Microsoft Update (KB917283.) The solution for Wireless LED indicator problem is as follows:

To resolve the problem, uninstall Microsoft Update (KB917283).

Wireless power settings
=======================

Broadcom
--------
1. Click Start, Control Panel, and then Network Connections.
2. Right-Click on already setup Wireless Connection and Select Properties.
3. Under Properties, Click the 'Configure' button.
4. Click the Advanced tab.
5. Under Property section, select Power output, and under the 'Value' sections beside, select 100%.
6. Also, Under Property section, select Power save mode, and under the 'Value' sections beside, select disabled.

Intel PRO
---------
1. Click Start, Control Panel, and then Network Connections.
2. Right-Click on already setup Wireless Connection and Select Properties.
2. Click "General" and then "Configure".
3. Click "Advanced", select "Power Management" then adjust to "Highest" to disable auto transmission power tuning.
4. Disable "Use Windows to configure" if you install Intel Pro software.

Broadcom
--------
1. Click Start -> Control Panel, and then double-click "Network Connections" icon in control panel folder.
2. Right-Click on already setup Wireless Connection("Wireless network connection") and Select "Properties".
3. Click the "Advanced" tab.
5. Under "Property" section, select "Power output", and under the 'Value' sections beside, select 100%.
6. Also, Under "Property" section, select "Power save mode", and under the 'Value' sections beside, select disabled.

Enable Highspeed Mode
=====================

We enable the High Speed Mode for Wireless Network Cards. Please go through the following information's to do that.

Broadcom Cards:
---------------
1. Open Device Manager.
2. Select the Broadcom Wireless Card found under Network Adapters.
3. Right click on that and select Properties.
4. Click on Advanced Tab.
5. Under 'Properties', select 'Afterburner' and set the value as Enabled.
6. And set the 'Rate' as 'Use best Rate'.
7. And finally set 'XPress Technology' as Enabled.

The above settings will enable the Wireless Adapter to work in High Speed Mode.

In addition to this, update Wireless Drivers.

Intel Cards:
------------
1. Open Device Manager.
2. Select the Broadcom Wireless Card found under Network Adapters.
3. Right click on that and select Properties.
4. Click on Advanced Tab.
5. Set the 'Preferred Band' as Default.
6. And set 'Transmit Power' as Highest.

This will enable the Wireless Adapter to work in High Speed Mode.

In addition to this, update Wireless Drivers.

Troubleshoot your wireless network
----------------------------------
http://h20239.www2.hp.com/techcenter/Wireless/wireless_TS.htm

Securing your wireless network
------------------------------
http://h20239.www2.hp.com/techcenter/Wireless/wireless_security.htm:

Cool tips for your wireless connections:
----------------------------------------
http://h20239.www2.hp.com/techcenter/Wireless/wireless_tips.htm

check the signal strength of a notebook wireless device:
--------------------------------------------------------
1. Select Start -> Control Panel -> Network Connections.
2. Right-click the wireless connection, then select "Status".

Signal Strength will be displayed at the bottom of the window.

Remove from Bridge
------------------
1. Select Start -> Control Panel -> Network Connections.
2. Right-click the wireless connection, then select "Remove from Bridge".

share network printer (wireless printer)
----------------------------------------
Please follow the steps to share the printer on the Network to use.

NOTE: Please follow the steps even if you are able to access the internet.

1. Configure the Systems with same workgorup name with different Computer Name, follow the steps:

1. Right-Click on "My Computer".
2. Select Properties.
3. Select "Computer Name" tab.
4. Click on "Change" button.
5. Provide unique Computer name and then same workgorup.

For example:

On Desktop System:

Computer name: USER1
Workgroup: Personal

On Notebook System:

Computer name: USER2
Workgroup: Personal

__________

2. Disable firewall on both systems. This will allow to access the shared resources on both the Systems.

__________

3. Share the printer which is installed on the Desktop, follow the steps:

1. Open "Control Panel".
2. Double Click "Printres and Faxes"
3. Right click on the printer and select "Sharing....".
4. Now select on radio button "share this printer"

Give "share name" as "MAIN PRINTER" and press "OK"

All set, the printer is shared.

________

4. Install the shared Printer on the Notebook, follow the steps:

1. 1. Open "Control Panel".
2. Click "Add a Printer" at the left side.

Now, add printer wizard is opend.

3. Select radio button "Connect to a printer on the internet or on a home ot office network" and press Next.

All set, now you can print on the Network printer.

Wireless printer
----------------
I understand that you are unable to connect or print to the Printer on wireless network. At this point I recommend you to install the Printer drivers in the notebook and configure for network printer.

1. Click on Start.
2. Select Settings.
3. Click Printers and Faxes.
4. Double click on Add Printer .This will start the Add Printer Wizard.
5. Click Next
6. Choose Network Printer and click Next.
7. Choose Find a printer in the directory.
8. The Find Printer Wizard will start.
9. In the Location field, type in part of the printer name you are looking for, or leave blank 10. to do a printer search.
11. Click Find now.
12. A list of printers will appear, giving their name and location.
13. Select the printer you are trying to connect to, and click OK or Next.
14. It may take a few minutes for the printer to install.
15. It will then ask whether to use this printer as your default printer or not. If it will be your default printer, choose Yes, and click Next.
16. Click Finish. The printer is now installed

You can find more information at the following Web site:

http://www.microsoft.com/windowsxp/pro/using/itpro/networking/printershare.asp

Also, you need to install the Installing File and Printer Sharing on the Desktop. You can find the procedure at the following Web site:

http://helpdesk.uvic.ca/hownote/2001/ht2001042.html

Printing from a Wireless Network
--------------------------------
http://wireless.ubc.ca/printing/

http://www.microsoft.com/downloads/details.aspx?FamilyID=87c0a6db-aef8-4bef-925e-7ac9be791028&DisplayLang=en

http://www.microsoft.com/technet/prodtechnol/winxppro/maintain/printershare.mspx

Some info on WEP and WPA. Please go through it:
-----------------------------------------------
WEP Encryption:

For the encryption of wireless data, the original 802.11 standard defined Wired Equivalent Privacy (WEP). Due to the nature of wireless LAN networks, securing physical access to the network is difficult. Unlike a wired network where a direct physical connection is required, anyone within range of a wireless AP or a wireless client can conceivably send and receive frames as well as listen for other frames being sent, making eavesdropping and remote sniffing of wireless network frames very easy.

WEP uses a shared, secret key to encrypt the data of the sending node. The receiving node uses the same WEP key to decrypt the data. For infrastructure mode, the WEP key must be configured on the wireless AP and all the wireless clients. For ad hoc mode, the WEP key must be configured on all the wireless clients.

As specified in the IEEE 802.11 standards, WEP uses a 40-bit secret key. Most wireless hardware for IEEE 802.11 also supports the use of a 104-bit WEP key. If your hardware supports both, use a 104-bit key.

Note Some wireless vendors advertise the use of a 128-bit wireless encryption key. This is the addition of a 104-bit WEP key with another number used during the encryption process known as the initialization vector (a 24-bit number). Also, some recent wireless APs support the use of a 152-bit wireless encryption key. This is a 128-bit WEP key added to the 24-bit initialization vector. The Windows XP configuration dialog boxes do not support 128-bit WEP keys. If you must use 152-bit wireless encryption keys, disable Wireless Auto Configuration by clearing the Use Windows to configure my wireless network settings check box on the Wireless Networks tab of the properties of the wireless connection in Network Connections, and use the configuration utility provided with your wireless network adapter.

Choosing a WEP key
The WEP key should be a random sequence of either keyboard characters (upper and lowercase letters, numbers, and punctuation) or hexadecimal digits (numbers 0-9 and letters A-F). The more random your WEP key, the safer it is to use.

A WEP key based on a word (such as a company name for a small business or your last name for a home) or an easily remembered phrase is subject to easy determination. Once a malicious user has determined the WEP key, they can decrypt WEP-encrypted frames, properly encrypt WEP frames, and begin attacking your network.

Even if your WEP key is random, it is still subject to determination if a large amount of data encrypted with the same key is collected and analyzed. Therefore, it is recommended that you change your WEP key to a new random sequence periodically, for example, every three months.

WPA Encryption:

IEEE 802.11i is a new standard that specifies improvements to wireless LAN networking security. The 802.11i standard addresses many of the security issues of the original 802.11 standard. While the new IEEE 802.11i standard was being ratified, wireless vendors agreed on an interoperable interim standard known as Wi-Fi Protected Access (WPA™).

With WPA, encryption is done using the Temporal Key Integrity Protocol (TKIP), which replaces WEP with a stronger encryption algorithm. Unlike WEP, TKIP provides for the determination of a unique starting unicast encryption key for each authentication and the synchronized changing of the unicast encryption key for each frame. Because TKIP keys are determined automatically, there is no need to configure an encryption key for WPA.

Microsoft provides WPA support for computers running Windows XP with Service Pack 2 (SP2). For computers running Windows XP with Service Pack 1 (SP1), you must obtain and install the Wireless update rollup package for Windows XP—a free download from Microsoft.

Disable Authentication
----------------------
1. Select Start -> Control Panel -> Network Connections.
2. Right-click the wireless connection, then select Properties.
3. Select the Wireless Networks tab.
4. Select the network name in the Preferred Networks window, then select Properties.
5. Select the Authentication tab.
6. Make sure the check box for authentication is not selected.
7. Select Apply, then select OK.

Free wireless LAN software upgrade to 125 High Speed Mode
---------------------------------------------------------
http://www.hp.com/united-states/wireless/hsm_download.html

Creating a Peer-to-Peer Wireless Ethernet Network
-------------------------------------------------
http://support.gateway.com/s/Manuals/Mobile/8508803/8508803e.htm

To find Mac address, please follow these steps:
-----------------------------------------------
1. Click the Start button.
2. Click Run.
3. Enter cmd and press OK. This will bring up a command prompt.
4. Enter ipconfig /all and press Enter.
5. Find the section called Ethernet adapter, wireless network connection.
6. The Physical Address is the MAc address of wireless card.

For information, visit the following web sites:

http://www.swlaw.edu/online/findmacaddress.htm

NOTE: Copy the URL starting from "http" till "htm" and paste in the address box of the browser, then press Enter Key.

Connecting to an existing wireless network
------------------------------------------
1. Connect to an access point that gives access to a local area network, or connect directly to other computers in an AdHoc network.
2. Right-click the Wireless Network connection icon in the taskbar, then select View Available Wireless Networks from the pop-up menu.
3. A list of available networks appears. Select the desired network, enter the encryption key if required, and click Connect.
4. If the network is not on the list, click Advanced, Configure, and enter the required network parameters. If the network is not using 802.1x authentication protocol, clear the automatic key option.
5. On the General tab, edit network settings as needed for the local network. Contact your network administrator. An icon can also be displayed in the taskbar when connected to a network.
6. Click OK to save the configuration. This network is added to your list of preferred networks.
7. The Notebook automatically connects to the first preferred network that is within range if wireless communication is turned on. Refer to the section below to read about turning wireless LAN communications on.

Setting up a wireless LAN
-------------------------
http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&dlc=en&docname=c00045244#c00045244_doc

HP Wireless Networking Center
-----------------------------
Get more reliability and value with HP mobile and wireless solutions. Setting up a wireless network has never been so easy. Check out the Wireless Networking Center and get wireless mobility!

http://www.hp.com/go/techcenter/wireless

Reinstall Wireless zero configuration
-------------------------------------
If EU is experiencing some issue with the WZC, if he is getting any erorrs while installing it or if the WZC is not listed under Services. We can reinstall WZC using the steps given below:

First unhide system files:

You need to make sure Windows Explorer is configured to display hidden files. If it isn't, open Windows Explorer,
click Tools, and select Folder Options. Go to the View tab and check the "Show hidden files and folders" option, then
uncheck "Hide protected operating system files (Recommended)." Click OK when finished.


Now, to install the Wireless Zero Configuration service on your system, just follow these steps:

1. Click the Start button, and then click Control Panel.
2. If you're in Category View, then click the Network and Internet Connections icon, then the Network Connections
icon. If you're in Classic View, double-click the Network Connections icon.
3. In the Network Connections window, under LAN or High Speed Internet, select the Local Area Connection icon. On
the menu bar, click File and select Properties, or just right-click on the Local Area Connection icon and select
Properties from the context menu).
4. In the Local Area Connection Properties window, on the General tab, click the Install button.
5. In the Select Network Component Type window, under "Click the type of network component you want to install,"
click to select the Service icon, then click the Add button.
6. In the Select Network Service window, click the Have Disk button, then the Browse button.
7. In the Locate File window, browse to the C:\Windows\Inf folder (this is a hidden folder). Click to select
NETWZC.INF, then click the Open button.
8. In the Install From Disk window, click the OK button.
9. In the Select Network Service window, in the Network Service box, select Microsoft as the manufacturer, then
click to select Wireless Zero Configuration.
10. Click the OK button.

Prevent wireless interference
-----------------------------
http://h71036.www7.hp.com/hho/cache/8931-0-0-225-121.aspx

To get a steady speed of 54 Mbps, I recommend you perform the following:
------------------------------------------------------------------------
1. Click Start and choose Control Panel. If the Control Panel is in Category View, click "Switch to Classic View" in the left pane.
2. Open Network connections. Right-click on Wireless Network Connection and choose Properties.
3. In the General tab, click Configure button.
4. In the Advanced tab, select 'Rate' under Property. From the value drop down menu, choose 54.
5. Click OK.

Step 2:
-------
1. Select Start -> Control Panel -> Network Connections.
2. Right-click the wireless connection, then select Properties.
3. click "configure" button
4. Under "Advanced" tab
5. select "power save mode" and assign "high performance"

wireless connection drops
-------------------------

This happens at a regular interval because the default settings in Microsoft Windows XP Service Pack 1 require 802.1x authentication, which requires a connection with an authentication server to connect to a network. If the network has no authentication server, the connection is disabled every 3 minutes.

To prevent this from happening, you have to disable 802.1x authentication:

1. Select Start -> Control Panel -> Network Connections.
2. Right-click the wireless connection, then select Properties.
3. Select the Wireless Networks tab.
4. Select the network name in the Preferred Networks window, then select Properties.
5. Select the Authentication tab.
6. Make sure the check box for authentication is not selected.
7. Select Apply, then select OK.

Sometimes the problem may occur due to the authentication settings as every time you connect to the wireless network these settings try to authenticate the other notebook. To resolve the issue, try disabling the authentication settings.

Now connect to the wireless network and check whether the problem is resolved.

However, if the problem remains, please disable the Wireless Zero Configuration service on your computer.

To do so:

NOTE: Please undo all the authentication settings performed earlier.

1. Click Start, click Control Panel, click Performance and Maintenance, click Administrative Tools, and then click Services.

2. Double-click the Wireless Zero Configuration service. On the General tab, click Stop. In the Startup type list, click Disabled, and then click OK.

The Wireless Zero Configuration is now disabled and does not reload when you restart your computer.

HP wireless assistant in Spanish and Portuguese
-----------------------------------------------
To correct this, another version of HP Wireless Assistant software, Version 2.00 Rev E has to be installed. Before installing this softpaq, the previous version of Wireless Assistant software MUST be uninstalled. Installing the softpaq on existing version will keep the help file as it is.

wireless networks tab is missing
--------------------------------
The "Wireless Networks" tab is missing in the Wireless Network Connection Properties. I only see the General and Advanced tabs. How do I restore the Wireless Networks tab?

A: The Wireless Networks tab appears when your network adapter fully supports the Wireless Zero Configuration (WZC) service. Check with your wireless adapter vendor for a version of a driver that supports Windows XP and the WZC service. Make sure the WZC service status is started. Click Start, Run, and type "services.msc". Open Services and scroll down to the Wireless Zero Configuration Service, start the service and set it to automatic.

If it does not show in the list of Services:

1. Run regedit and find

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\WZCSVC

2. Add a DWORD entry named "Start" and value "2".

==========================================================================================

Windows Serious errors
======================

"System Has Recovered from a Serious Error" Occurs on Every Startup or Boot
---------------------------------------------------------------------------
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&objectID=c00047503

Windows Serious Error Message Encountered During Startup or Boot
----------------------------------------------------------------
http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00365523&dlc=en&lang=en


Windows Serious Error Referencing a HARDWARE_DISK Failure Occurs After Startup or Boot
--------------------------------------------------------------------------------------
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&objectID=c00376400

Windows Serious Error Referencing DNE2000.sys - c00593372
Windows Produces a Serious Error Referring to ialmnt5.sys - c00532677
Serious Error with a Stopcode 0x93 in hsfhwich.sys - c00536886
Serious Error Pointing to nwfilter.sys - c00536892
Serious Error Appears Referring to 'symids.sys'
Serious Error with a Stop 0x8e or 0xd1 Pointing to usbccgp.sys - c00542623

==========================================================================================


Symantec phone support
----------------------
585-350-0400

No Sound When Playing a Music CD
--------------------------------
http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=bph07155&dlc=en&lang=en

The Computer Does Not Enter or Exit Standby Mode
------------------------------------------------
http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=bph07147&dlc=en&lang=en

Error Message "PXE-E61: Media Test Failure" During Startup or Boot
------------------------------------------------------------------
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&objectID=c00488753

Error Message 'Imminent Hard Disk Failure' During Startup or Boot
-----------------------------------------------------------------
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&objectID=c00480479

Computer Hangs or Stops Responding at the Compaq or HP Logo During Startup or Boot:
-----------------------------------------------------------------------------------
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&objectID=c00372205

Error Message from the System BIOS is Displayed on a Black Screen During Startup or Boot:
-----------------------------------------------------------------------------------------
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&objectID=c00480483

Error Message 'Operating System Not Found' During Startup or Boot
-----------------------------------------------------------------
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&objectID=c00476202

Error Message 'Sorry for the Inconvenience, but Windows Failed to Start Successfully' During Startup or Boot :
-------------------------------------------------------------------------------------
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&objectID=c00476292

Error Message "178x - Disk Controller Error" During Startup or Boot (whers x is 1, 2, 3, 4)
-------------------------------------------------------------------------------------------
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&objectID=c00477740

Error Message '162 - System Options Not Set' During Startup or Boot
-------------------------------------------------------------------
http://h10025.www1.hp.com/ewfrf/wc/genericDocument?cc=us&docname=c00477448&lc=en

The Computer Will Not Startup or Boot, Displaying a Blinking Cursor
-------------------------------------------------------------------
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&objectID=c00372143

Display is Dim During or After Startup or Boot
----------------------------------------------
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&objectID=c00380256

The Computer does not Startup or Boot, Displaying a Blank Screen:
-----------------------------------------------------------------
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&objectID=c00372748

Windows Advanced Options Menu Appears During Startup or Boot
------------------------------------------------------------
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&objectID=c00372724

Some Software Applications May Cause Windows to Startup or Boot Slowly
----------------------------------------------------------------------
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&objectID=c00381161

Notebook will not Startup or Boot Unless the Battery and AC Power Adapter are Removed and Re-Inserted
-----------------------------------------------------------------------------------------
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&objectID=c00375295

Error Message 'Missing Operating System' During Startup or Boot
---------------------------------------------------------------
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&objectID=c00476274

Notebook Hangs or Stops Responding at the Windows Logo Screen During Startup or Boot
------------------------------------------------------------------------------------
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&objectID=c00372672

"Missing NTLDR" Error Occurs on a Blue Screen During Startup or Boot
--------------------------------------------------------------------
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&objectID=c00213449

Blue Screen Error Message referring to "Page Fault In NonPaged Area" Occurs During Startup or Boot
------------------------------------------------------------------------------------------
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&objectID=c00371993

IRQL NOT LESS OR EQUAL" Blue Screen Error Occurs During Startup or Boot
-----------------------------------------------------------------------
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&objectID=c00213827

'Missing or Corrupt LSASS' Blue Screen Error Message During Startup or Boot Caused by the 'W32.Sasser.worm'
-----------------------------------------------------------------------------------------
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&objectID=c00213356

A Password is Required Causing the Computer to not Startup or Boot
------------------------------------------------------------------
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&objectID=c00375284

Intel® Core™ Duo Processors
---------------------------
http://www.intel.com/products/processor/coreduo/

Resolving General Game Issues
-----------------------------
http://h10025.www1.hp.com/ewfrf/wc/genericDocument?cc=us&docname=bph07124&lc=en&jumpid=reg_R1002_USEN

Order Windows XP Service Pack 2 on CD
-------------------------------------
http://www.microsoft.com/windowsxp/downloads/updates/sp2/cdorder/en_us/default.mspx


Power Options never
===================

1. Click Start and then Control Panel.
2. Click the Power Options icon to display the Power Options Properties dialog box.
3. Click the Power Schemes tab and select the
Portable/Laptop scheme.
4. From the Running on batteries column:

a. In the Turn off monitor drop-down list, select Never.
b. In the Turn off hard disks drop-down list, select Never.
c. In the System standby drop-down list, select Never.
d. In the System hibernates drop-down list, select Never.

Changing the Registered Owner (User Name) or Registered Organization name in Windows XP
=======================================================================================

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?cc=us&docname=bph05548&lc=en&jumpid=reg_R1002_USEN

Using a Recovery Console to Resolve Startup Issues
==================================================
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&docname=bph07996

Windows XP repair from recovery console
=======================================

1. Turn on the notebook.
2. Immediately insert the operating system CD into the CD drive.
3. Press and hold the Power button for 5 seconds to turn off the notebook.
4. Press the Power button again to start the notebook.
5. Press any key to boot from the CD, when prompted.
6. On the Windows XP Setup screen there are three options.

Press the 'R' key to select To repair a Windows XP installation using Recovery Console.

7. The screen changes to a black screen displaying Which Windows installation would you like to log onto?
8. Type the number next to C:\WINDOWS (the volume to be repaired) and press Enter.

An Administrator password window appears.

9. If you have not established an Administrator password, don't type anything and press the Enter key.

If you have an Administrator password, enter the password and press Enter.

NOTE: HP does not set any default administrator passwords. So you can leave it blank if you have not created one.

10. At the C:\Windows> prompt in the recovery console enter chkdsk /r.

NOTE: If chkdsk /r fails to start from the selected prompt, type chkdsk c: /r (note the space before and after the drives c:).

Chkdsk starts.

The time required depends on the size of the hard drive (it checks unused portions of the hard drive) and the amount of software installed. When chkdsk /r completes the screen displays the size of the volume checked and the allocation units. If errors are detected the result are displayed as CHKDSK found and fixed one or more errors on the volume. This is normal.

11. Type EXIT and press Enter on the keyboard.

The PC restarts.

12. If you used the Recovery Console from a CD, while the PC is restarting, press the Eject button on the CD drive and wait a few seconds for the drive tray to open. Remove Recovery Console from the optical drive.

Webcam
======

Adjust the brightness and contrast for Web cam

1.Click Start >> All Programs >> Windows Movie Maker.
2.Click on Capture from the Video Device.
3.Click Configure.
4.Click on Camera Settings.
5.Here you can adjust the brightness and contrast settings for the Web cam.

Games
=====

I have seen that you might not have games issue recommended steps, you may also inform the customer that the game may not be supported on the notebook , however you may try these steps:

Games May Run Slow and/or Pauses/Skip Frames on some HP Pavilion zv5000 (AMD processor) Laptops
description

While on DC power (battery), Powernow (AMD processor throttling process) will throttle the unit back to save power. This will cause the game to become sluggish and the frame rate to lower causing abnormal graphics.

resolution :

To prevent this issue, it is recommended to run the gaming application while on AC power. While on AC power Change Windows XP power scheme to "Always On" which will maximize the AMD K8 performance.

NOTE: To maximize battery life, you have to restore the Power Scheme while on DC power.

This is the common one:

HP and Compaq PCs - Resolving General Game Issues

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?cc=us&docname=bph07124#N10137

Try to give this link to the cust.

game advisor system requirements

http://www.microsoft.com/windowsxp/using/games/gameadvisor/default.mspx
http://gameadvisor.futuremark.com/gameadvisor/service/game_scan.jsp?gameId=795


how can
one check whether a game will work on a Windows XP system?

Microsoft provides Game Advisor, a Web-based control that scans your computer and determines whether a game is compatible with your configuration. You can download the Game Advisor applet--which the
figure at

http://www.windowsitpro.com/articles/images/xpgameadvisor.gif

shows--at
http://www.microsoft.com/windowsxp/using/games/default.mspx.

For information about known problems for applications with XP Service Pack 2 (SP2), see the Microsoft article "Some programs seem to stop
working after you install Windows XP Service Pack 2," at

http://support.microsoft.com/?kbid=842242 .

Resolving Microphone and Line-In Problems
-----------------------------------------
http://h10025.www1.hp.com/ewfrf/wc/genericDocument?cc=us&docname=bph07158&lc=en&jumpid=reg_R1002_USEN

How to Troubleshoot Microphone Issues:
--------------------------------------
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q266677

Here are the list of web sites links that allows us to configure the MS Outlook and Outlook Express as the default mail account.



Configure Outlook express to Earthlink:



http://kb.earthlink.net/case.asp?article=21517




Configure Outlook express to AOL:



http://support.microsoft.com/default.aspx?scid=kb;en-us;883081




Configure Outlook express with Juno e-mail:



http://www.juno.com/support/email/auto-configure-ex5.html




Configure Outlook express with MSN and MSN Hotmail:



http://support.microsoft.com/?kbid=220852



Configure Outlook express with AT&T Worldnet:



http://help.att.net/docs/howto/email/msie/how_msol_w95_configoutexp.htm?platform=none#add




Configure Outlook express with Cablevision Optimum Online e-mail



Auto setup tool:



http://www.optonline.net/Cservice/Article/0,3994,channel%3D68%26article%3D2367539%26type%3Dreg,00.html




Configure Outlook express with NetZero e-mail:



http://www.netzero.net/support/email/auto-configure-ex5.html



http://www.netzero.net/support/email/email-setup-msoex5.html




Configure Outlook express with Comcast e-mail:



http://www.comcast.com/Support/Corp1/FAQ/FaqDetail_2299.html



Configure Outlook express with Cox.net e-mail:



All the steps will be similar in creating the new account except the Incoming and Outgoing POP3 server address will be chaning for different states;



POP3 servers address for different states:



http://support.cox.com/sdccommon/asp/contentredirect.asp?sprt_cid=fcb44db0-3835-491c-bca8-2d56ac32a574



Configure Outlook express with Verizon e-mail:



http://www.dslreports.com/faq/12106



http://www.hawaiiwebservices.com/verizon_email_setup.html



Configure Outlook express with Yahoo:



http://help.yahoo.com/help/us/mail/pop/pop-06.html

MS OUTLOOK:
-----------
Configure MS Outlook to AOL:

http://office.microsoft.com/en-gb/assistance/HA010936921033.aspx

Configure MS Outlook with Juno e-mail:

http://office.microsoft.com/en-gb/assistance/HA010962621033.aspx

http://www.juno.com/support/email/email-setup-msoex5.html(Pictorial format)

Configure MS Outlook with MSN and MSN Hotmail

http://office.microsoft.com/en-gb/assistance/HA011000051033.aspx

Configure MS Outlook with AT&T Worldnet

http://office.microsoft.com/en-gb/assistance/HA011134351033.aspx

Configure MS Outlook with Cablevision Optimum Online e-mail

http://office.microsoft.com/en-gb/assistance/HA010962651033.aspx

Configure MS Outlook with NetZero e-mail:

http://office.microsoft.com/en-gb/assistance/HA010956981033.aspx

Configure MS Outlook with Charter Pipeline e-mail:

http://office.microsoft.com/en-gb/assistance/HA010957011033.aspx

Configure MS Outlook with SBC Yahoo!:

http://office.microsoft.com/en-gb/assistance/HA011133121033.aspx

Configure MS Outlook with Comcast e-mail:

http://office.microsoft.com/en-gb/assistance/HA010956951033.aspx

http://www.comcast.net/help/faq/index.jsp?faq=EmailOutlook17742

Configure MS Outlook with Time Warner Road Runner e-mail:

http://office.microsoft.com/en-gb/assistance/HA010957021033.aspx

Configure MS Outlook with Cox.net e-mail:

http://office.microsoft.com/en-gb/assistance/HA010962641033.aspx

Configure MS Outlook with Verizon Online e-mail:

http://office.microsoft.com/en-gb/assistance/HA010962761033.aspx

Configure MS Outlook with EarthLink e-mail:

http://office.microsoft.com/en-gb/assistance/HA010956961033.aspx

Configure MS Outlook with Yahoo! Mail:

http://office.microsoft.com/en-gb/assistance/HA011133141033.aspx

http://office.microsoft.com/en-gb/results.aspx?Scope=FX%2CHA%2CHP%2CQZ%2CRC%2CXT&Query=configure+outlook+express

ISP Mandatory Outgoing Mail Server

AltaVista Free Access : email.1stup.com
AT&T WorldNet : mailhost.worldnet.att.net
AT&T BI : mail.attbi.com
DCAnet : postoffice.dca.net
EarthLink : mail.earthlink.net
Microsoft's MSN : smtp.email.msn.com
MindSpring : smtp.mindspring.com
NetZero : smtp.netzero.net
Prodigy Internet : smtp.prodigy.net
Sprynet : smtp.sprynet.com
Verizon/GTE (Dial-Up) : outgoing.verizon.net

XB2000
------

Overview
--------
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&objectID=c00287896&jumpid=reg_R1002_USEN

Specifications
--------------
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&objectID=c00287966&jumpid=reg_R1002_USEN

Reference Guide
---------------
http://h20000.www2.hp.com/bc/docs/support/SupportManual/c00248746/c00248746.pdf?jumpid=reg_R1002_USEN

Windows Does Not Start when Connected to the Expansion Base with a Wireless USB Network Adapter Attached
---------------------------------------------------------------------------------------
http://h10025.www1.hp.com/ewfrf/wc/genericDocument?cc=us&docname=c00310188&lc=en&jumpid=reg_R1002_USEN


Audio troubleshooting

Place the volume icon in taskbar
--------------------------------
1. Please open control panel folder.
2. Double-Click the icon for sounds and audio devices.
3. Check the check box next to "Place the volume icon in taskbar".
4. Click "Apply" and "Ok".

Solution 1:

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00035555

NOTE: The above web site could be provided to customers facing No Sound or Any Sound Related issues.


Solution 2: We need to start or enable the services for "windows audio", follow these steps.

1 Click Start
2 Select Run
3 Type "services.msc"
4 In the list, select the "windows audio" service, and start the service if it is found to be stopped.


Solution 3 : sound troubleshooting reinstall multimedia

To resolve this issue, reinstall the Multimedia component by following the steps listed below:

Step 1: Display all hidden files and folders

To display the hidden files and folders, follow these steps:

1. Click Start, Control Panel, and then click Appearance and Themes.
3. Click Folder Options, and then select the View tab.
4. Enable the option "Show Hidden Files and Folders."
5. Deselect "Hide Operating system Files" under Files and Folders.
6. Click Apply, and then click OK.

You can now view all hidden files and folders.

Step 2: Edit the Sysoc.inf file

Make changes in the Sysoc.inf file by following these steps:

NOTE: Create a backup copy of the Sysoc.inf file before making
any changes to the file.

1. Click Start, and then click My Computer.
2. Double-click the C: drive.
3. Double-click the WINDOWS folder.
4. Double-click the "Inf" folder and open the Sysoc.inf file.
5. In the INF folder under the [components] section, locate the
following entry:

"MultiM=ocgen.dll,OcEntry,multimed.inf,hide,7"

6. Remove "hide" from the entry and ensure that it appears as given
below:

"MultiM=ocgen.dll,OcEntry,multimed.inf,7"

7. Save and close the Sysoc.inf file.

Step 3: Reinstalling the Multimedia component

Use the following steps to reinstall the Multimedia component:

1. Click Start, Control Panel, and then click Add or Remove Programs.
2. Click Add/Remove Windows components.
3. Double-click Accessories and Utilities.
4. Click to deselect Multimedia checkbox.
5. Click OK and click Next. Windows will complete the upgrade and
prompt you to complete the process.
6. Click Finish and restart the computer.
7. After Windows starts, repeat steps 1-3.
8. Select the Multimedia checkbox.
9. Click OK, and then click Next.
10. Click Finish and restart the computer.

Multimedia should now be reinstalled on the computer.

Network Diagnostic Tool (KB914440)

The Network Diagnostics for Windows XP tool analyzes information about your network connectivity to help you troubleshoot network-related problems with your computer.

Network Diagnostic Tool (KB914440)

http://go.microsoft.com/?linkid=5220983

Network Diagnostics for Windows XP is available to help identify and fix network connection problems

http://support.microsoft.com/?kbid=914440

--------------------------------------------------------------------------------
A High Speed SD Secure Digital card does not work correctly in a Windows XP-based computer
------------------------------------------------------------------------------------------
http://support.microsoft.com/?kbid=921413

AOL
---

Open My Computer-->C:\-->Program Files.
Could you let me know whether you are able to see Online Services there?
Select it and the delete it.

To uninstall the AOL dial up and High speed Icons from Desktop.

If the AOL program is not listed in Add and remove program. You can provide the following steps.

Issue resolved online.

Further, to delete the AOL entries from the registry I suggest you to follow the below mentioned steps.

1. Click Start and click on Run.
2. Type Regedit and click Enter.
3. Browse the following location:

Click '+' beside HKEY_LOCAL_MACHINE.
Click '+' beside Software.
Click '+' beside Microsoft.
Click '+' beside Windows.
Click '+' beside Current Version.
Click '+' beside Uninstall.

Under this key will be a number of sub-keys, each representing an installed application. To see which application each sub-key represents, open it and there should be at least two values 'DisplayName' and 'UninstallString'.

'DisplayName' is the name used in the Add/Remove programs list, and 'UninstallString' is the program used to uninstall the application. To remove a program from the list you can simple delete the sub-key representing that program.

Explanation of error codes generated by Device Manager in Microsoft Windows XP Professional
-------------------------------------------------------------------------------------------
http://support.microsoft.com/kb/310123

Notebook Touchpad Becomes Slow or Unresponsive
----------------------------------------------
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&objectID=c00726592&jumpid=reg_R1002_USEN


You receive a "Component Registration Failure" error message, a "Critical Process Failure" error message, or a "Tuner Not Found" error message after you install Update Rollup 2 for Microsoft Windows XP Media Center Edition 2005
------------------------------------------------------------------------------------------
http://support.microsoft.com/Default.aspx?id=910905

Error: Files Needed to Display Video Are Missing or Corrupt
-----------------------------------------------------------
http://h10025.www1.hp.com/ewfrf/wc/genericDocument?cc=us&docname=bph07907&lc=en

How to improve browsing performance in Internet Explorer
--------------------------------------------------------
http://support.microsoft.com/kb/153790/en-us

Update Rollup 2 for Windows XP Media Center Edition 2005 (KB900325)
-------------------------------------------------------------------
http://www.microsoft.com/downloads/details.aspx?familyid=e5daf37e-e243-4410-bc51-81cf2b56fe6e&displaylang=en

Internet explorer 7
-------------------
Common support issues that occur with Microsoft Windows Internet Explorer 7 Beta 2 and Internet Explorer 7 Beta 3

http://support.microsoft.com/kb/920082/en-us


Search Companion Starts If You Double-Click a Folder
----------------------------------------------------
http://support.microsoft.com/?kbid=321186

How to edit the Boot.ini file in Windows XP
-------------------------------------------
http://support.microsoft.com/?kbid=289022

Hibernate tab missing
---------------------

I recommend you to check for the tab after you click Turn off computer, hold down the SHIFT key to make the Stand by button change to Hibernate.

If the hibernate or the Standby button does not appear, then perform the following altenative soutions. First, reinstalling the power management should resolve the issue. To reinstall Power Management in Windows XP, follow these steps:

1. Click Start, select Control Panel, and then choose Performance and
Maintenance.
2. Click the System icon to open the System properties window.
3. Select the Hardware tab and click Device Manager.
4. Click the plus (+) sign next to System Devices.
5. Right-click the ACPI Fixed Features button and select Uninstall.
6. Restart the system.

On restarting the system, Windows will automatically detect and install Power Management on the computer.

If the problem persists, then perform the below procedure:

Find and Open the Nohiber.txt File to identify the incompatible device drivers:

1. Click on Start\Search\Files and Folders
2. In the "Search for files or folders named:" field type NOHIBER.TXT
3. Click on the down arrow on the right hand side of the "Look in" field"
4. Click on the (C:) Drive
5. Click on the Search Now button
6. The search results will be displayed below, double-click on the nohiber.txt file
7. The file will open in Notepad, the text will display information on the device driver that is causing the problem with the hibernation feature. For hibernate to function properly, this device driver will have to be updated or the device would have to be removed. Once this is accomplished, the hibernate tab will return to the Power Options in the Control Panel.

Note: Sometimes, the only information that will be given in this file is that hibernation has been disable because the computer failed to resume two or more times from hibernation. If this is the case, modify the value HiberFlag to equal 1 in the registry by following the steps below.

Change the Value of HiberFlag in the Registry to 1 to re-enable the Hybernation Tab in Power Options:

1. Click on Start\Run
2. In the “Open" box type REGEDIT

*Note: The Registry contains critical information. You should always backup the Registry before making any changes:

3. Click on the plus sign (+) beside Hkey_Local_Machine\System\CurrentControlSet\Servic es\VXD
4. Click on the VPowered folder
5. Double-click on HiberFlag on the right-hand side of the screen
6. The Edit String dialog box will appear, press the number 1 on the keyboard and press Enter
7. Close the Registry Editor
8. Restart the system"

Use drop shadows for icon labels on the Desktop
-----------------------------------------------
1. Right-click the My Computer icon on the desktop and then select Properties.
2. Click the Advanced Tab, Performance Settings button
3. Select "Visual Effects" tab.
4. Select "Custom" radio button.
5. In the list check the check box next to "Use drop shadows for icon labels on the Desktop".
6. Click "Apply". Click "Ok".

HDTV
----
Go through the information and make yourself comfortable in answering Media Center 2005 HDTV issues.

How HDTV Works

Digital television (DTV), high definition (HD), and high definition television (HDTV) all refer to the latest type of broadcast TV. You might have noticed that in US, cable or satellite providers are now offering some channels in both standard and high definition broadcasts. You can tell which channels are high definition or digital because the channel network name is often annotated with a -DT or -HD. Digital TV broadcasts for local channels are also offered over-the-air (OTA) in many regions for those with digital TV antennas.

Typically, digital TV offers increased image resolution and more stability than standard TV and is often coupled with higher quality audio such as surround sound. You're probably more familiar with standard (analog) TV, which is the type of TV most commonly distributed today through antenna, cable, digital cable, or satellite. On average, standard TV broadcasts an image resolution of about 210,000 pixels. In comparison, Digital TV can broadcast an image resolution of up to 2 million pixels and provide nearly 10 times more picture detail on displays that support HDTV.



Another difference between digital TV and standard TV is what happens when you have little-to-no signal reception. If you are receiving weak or no signal for standard TV broadcast, you will likely experience static, image ghosting, or a fuzzy image. In contrast, digital TV either displays a clear image or nothing at all.





How Digital TV Ties in with Media Center


Digital TV in Media Center allows you to watch and record high definition TV signals that might be available in your region. Media Center support for digital TV is only available in the United States and only for digital TV that is broadcast over-the-air (OTA). You must also have a working antenna that is capable of receiving digital TV signal. An antenna that is capable of receiving digital TV signals might be labeled as HDTV-ready or DTV-ready. However, most of the HDTV OTA channels that are broadcast today are in the UHF band so if you have a UHF antenna, you're probably covered. In addition, a small number of channels in some regions broadcast on the VHF band and more could be added in the future, so you might want to consider getting an antenna with both UHF and VHF.

Some Media Center PCs are beginning to be sold with hardware support for Digital TV in Media Center. However, if customer has a Media Center PC, make sure it has or supports the following:


Internal or external tuner hardware that supports Digital TV (ATSC) and has BDA-compliant drivers. NTSC/ATSC hybrid tuners are not supported. Some newer Media Center PCs might already be configured with the appropriate tuner, so be sure to check with your hardware manufacturer before going out and buying new tuner hardware. Also, the hardware manufacturer is often your best resource for recommending which tuner hardware to purchase, if any.


Video adapter with 128-MB DDR video memory with 128-bit interface; an AGP8x interface or PCI express; video memory bandwidth of 10 GB per second or greater; support for MPEG-2 iDCT acceleration. You might not find all of this information included in the hardware specification for the video adapter. If that is the case, try calling the manufacturer directly to inquire or contact your PC hardware manufacturer for video adapter recommendations.


2.4-Ghz CPU or greater.


512-MB DDR system memory (optional).


200-GB hard disk or greater to accommodate larger file size of Digital TV recordings (optional).




Other electronics that enhance the digital TV experience:


5.1 surround sound speakers.


A/V receiver with digital audio input capability.


A display that supports HDTV to take full advantage of the increased image detail of digital TV. In most cases, computer monitors are capable of displaying the desirable level of detail for HDTV. However, most TVs are not unless they have been manufactured specifically with HDTV compatibility. Also, if you have a television that supports HDTV, you might get better HDTV image quality if you use either component or DVI cables to connect the TV to the Media Center PC.



Is Digital TV for Me?


Before you get any additional equipment for digital TV in Media Center, you should do some preliminary research to make sure that over-the-air digital TV channels are offered in your region and that you are capable of receiving over-the-air digital TV signals at your house. To check which over-the-air digital TV channels are available in your region, go to
AntennaWeb or
Titan TV . Both Web sites provide tools that identify what digital TV channels are available in your region for over-the-air broadcasts.



Additionally, tools are provided for selecting the appropriate antenna for your needs and optimum antenna position to receive the most channels possible. Similar to any other TV or radio over-the-air signal reception, the signal strength for digital TV can be affected by the type of antenna, its position relevant to the broadcast antenna, and overall location. For example, you might not be able to receive all channels broadcast in your area if the antenna does not receive the appropriate range of signal on the MHz scale for digital TV channels or if it is located near any tall buildings or hills that obstruct the line of sight to the broadcasting antenna.

How to Install the Tuner


Make sure you've covered the checklist for getting digital TV. Follow these procedures first:





Check that you receive over-the-air digital TV channels.


Purchase a digital TV antenna.


Acquire the hardware for the Media Center PC that supports Digital TV.




For more detailed instructions on installing the tuner or connecting or positioning the antenna, refer to the hardware documentation that comes with each hardware item. Here are some tips





If possible, you should install the internal tuner hardware for Digital TV (ATSC) one or two slots away from the tuner hardware for standard TV (NTSC). In some cases, the standard TV (NTSC) tuner hardware and Digital TV (ATSC) hardware interfere with each other if installed side by side.


Make sure you install all necessary drivers for the tuner hardware for the Media Center PC and enable the tuner hardware in Device Manager, if necessary.




Here are tips on connecting and positioning the Digital TV antenna to the tuner hardware:







Make sure you connect the coaxial cable for the antenna to the Digital TV input connector on the tuner hardware. In some cases, there is more than one connector on the tuner hardware, so be sure to connect to the appropriate one.


Reference either
AntennaWeb or
Titan TV to get more information about antenna position for best signal reception.


In some cases a signal amplifier can be paired with the antenna to increase signal strength.




After you've installed the tuner and connected and positioned the antenna, all that's left is to download the update and set up Digital TV in Media Center. After completing these final steps you can enjoy the increased image detail and surround sound audio of your over-the-air digital TV channels in Media Center.



For information on the update that enables Digital TV or instructions on how to set up and use Digital TV in Media Center, go to the
Update Rollup 1 for Windows XP Medi


XBOX
----
Here is the information for XBOX:

I see that you would like to connect the Xbox to the media center PC to play games. If you play games of Xbox in other softwares that are bundled they will not play or they will a delay while playing the games.

In order to compile software for the Xbox you need the Microsoft Software Development Kit for Xbox, or XDK for short. The source code is compiled and signed correspondingly with the help of special Xbox libraries running under Visual Studio .net just so that they can be executed on the Xbox. Sad to say, not all developers can get their hands on the XDK. Requests for it are checked by Microsoft to test profitability and to determine its cut of any resulting software sales.

That begs the legitimate question as to how the source code can be turned into an Xbox application if the XDK libraries required to run it are only available to a select few? As a rule, only the source code can be freely downloaded (for example as a project in sourceforge.net).

In addition to Visual Studio .net, an XDK 5778 compiler is required. An Xbox-capable, non-Microsoft compiler has yet to become available. The XBMC Package 1.0 Beta can be downloaded from Bittorrent at www.Emule.com.

or

Usually the Xbox is intended to be connected to TV or computer monitor directly, as the Xbox games are high end games and you will need more system resources while playing the games.

You can visit the following URL to download the softwares that will allow you play Xbox games on the media center :

http://www.xboxmediacenter.de/download_files.htm

For more information on connecting the media center to the Xbox visit the following URL:

http://www.microsoft.com/windowsxp/mediacenter/evaluation/devices/xboxextenderkit.mspx

NOTE: Clicking the link may give an error indicating it is
invalid. If this occurs, copy the portion of the address
on the remaining line(s) and paste it at the end of the
address showing in your browser until the complete address
is displayed in the Address box.

NOTE: The URLs above will take you to a non HP Web site. HP does
not control and is not responsible for information outside
of the HP Web site.


Clear Passwords
---------------
1) Open Internet Explorer and click on Tools
2) Click on Internet Options
3) Select "Contenet" tab.
4) Click "AutoComplete" button.
5) Click "Clear Passwords" button.
6) Click "Ok" and apply the settings.


When the user boots up he or she gets an error message that c:\windows\system32\drivers\ntfs.sys is missing or corrupted.
-------------------------------------------------------------
To resolve this problem do the followings:-

1). Boot computer with the Windows XP CD-ROM in the CD-ROM drive.
2). To repair a Windows XP installation using Recovery Console, press R.
3). At the command prompt, type the following commands:-

cd \windows\system32\drivers [Press the ENTER Key]

ren ntfs.sys ntfs.old [Press the ENTER Key]

If the ntfs.sys file is there and corrupt it will rename it. If it is not there then it was missing.

4).At the command prompt, type the following command, and then press ENTER:
copy X:\i386\ntfs.sys drive:\windows\system32\drivers [Where X=CD-ROM Drive]

5). Remove the Windows XP CD from CD-ROM drive, type quit, and then press ENTER to quit the Recovery Console.

6. Restart the system.

Unable to Access Data from User Accounts after a System Recovery in Windows XP
------------------------------------------------------------------------------
http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&cc=us&docname=c00714871

Fixing no dial tone issues
--------------------------
Sometimes you may receive an error message about not finding a dial tone. This may occur because the signal on the line is too weak, the modem checks for dial tone too early, or the modem hardware is bad and cannot open a connection. This step will resolve these problems.
First: If you have voicemail, use a telephone to check for unheard voicemail. Be sure to either archive or delete the voicemail so the system knows you listened to it.
Second: Use the following steps to check that the phone line has tone and that the modem can dial out (without having to open the phone line itself):
Restart the PC.
Pick up a nearby phone handset that is attached to the same phone line (same phone number that the modem is using) and listen for the dial tone.
NOTE: If you don't see the Modems icon in Windows Me, click View All Control Panel Options.

Make sure that the phone line is not currently being used.
Try to connect to the Internet (dial your Internet Service Provider) while listening to the handset.
Once you hear the modem start to dial, hang up the handset.
If the modem connects, continue using this section to remove dial tone checking. This should allow the modem to blindly dial the ISP and connect.
If the modem does not dial, go to the Advanced Modem Troubleshooting page to help further determine if the modem is actually defective.
To remove dial tone checking, choose your version of Windows below and follow the instructions:
Windows 98 and Me
Click Start, Settings and Control Panel.
Double-click the Modem icon (looks like a telephone).
Click the Properties button.
Click the Connection tab at the top, and then click the Advanced button.
In the field below Extra Settings, type the following text at the beginning of the field: ATX0.
NOTE: ATX0 removes dial tone checking. Make sure you type a number zero and not a letter O.

Click OK and close all other open windows.
Prior to testing the connection, edit the ISP dial string by adding five commas in front of the ISP phone number.
If your problem is still occurring, go to the next step or to Related support for a topic that might help.
Windows XP
Click Start, Control Panel, Printers and Other Hardware and Phone and Modem Options to open the Phone and Modem Options window.
In the Phone and Modem Options window, click the Modems tab to display a list of modems.
Click the modem in this list that is present in your PC and click the Properties button at the bottom of the window to open the Modem Properties window.
In the Modem Properties window, click the Modems tab.
in the Dial Control section, remove the check mark next to Wait for dial tone before dialing by clicking it.
Click OK at the bottom of the Modem Properties window to close it.
Click the X in the upper right corner of the Phone and Modem Options window to close it, and then click the X in the upper right corner of the Printers and Other Hardware window to close it.
Prior to testing the connection, edit the ISP dial string by adding five commas in front of the ISP phone number.

Problems Connecting to the Internet; Dial-Up Modem Troubleshooting
------------------------------------------------------------------
http://h10025.www1.hp.com/ewfrf/wc/genericDocument?cc=us&docname=bph07133&lc=en&jumpid=reg_R1002_USEN

How to Troubleshoot "No Dial Tone" Issues in Windows XP
-------------------------------------------------------
http://support.microsoft.com/default.aspx?scid=kb;en-us;326681

Installing QuickPlay Software
-----------------------------
http://h10025.www1.hp.com/ewfrf/wc/genericDocument?cc=us&docname=c00297718&lc=en

Windows Does Not Start when Connected to the Expansion Base with a Wireless USB Network Adapter Attached
---------------------------------------------------------------------------------------
http://h10025.www1.hp.com/ewfrf/wc/genericDocument?cc=us&docname=c00310188

How to Troubleshoot Script Errors in Internet Explorer
------------------------------------------------------
SYMPTOMS

A Web page may not display or work correctly, and you may receive an error message that is similar to any one of the following error messages:

Problems with this Web page might prevent it from being displayed properly or functioning properly. In the future you can display this message by double-clicking the warning icon displayed in the Status Bar.

If you click Show Details, error details that are similar to the following error details may appear:

Line: 4
Char: 1
Error: Object doesn't support this property or method.
Code: 0
URL: http://Webserver/page.htm

A Runtime Error has occured.
Do you wish to Debug?
Line: 4
Error: Object doesn't support this property or method.

The following warning message may also appear in the Microsoft Internet Explorer Status bar:

Done, but with errors on page.


This issue occurs because the HTML source code for the Web page does not work correctly with client-side script such as Microsoft JScript or Visual Basic script. This problem may occur for any one or more of the following reasons:

• A problem in the HTML source code of the Web page.

• Active scripting , ActiveX controls or Java applets are blocked on your computer or network. Internet Explorer or another program, such as anti-virus programs or
firewalls, can be configured to block Active scripting , ActiveX controls or Java applets

• Anti-virus software is configured to scan your Temporary Internet Files or Downloaded Program Files folders.

• The scripting engine on your computer is corrupt or outdated.

• Internet-related folders on your computer are corrupt.

RESOLUTION
Consider the following five important troubleshooting methods described below, one by one :

1. Test a Web page from another user account, another browser, and another computer

If the problem only occurs when you view one or two Web pages, view the pages from another user account, from another browser, or from another computer to determine whether the problem persists. If the script error persists, there may be a problem with the way the Web page is written. Contact the Web site administrator or content developer to inform them of the problem with the Web page. If the script error does not occur when you use the Web page from another user account, the problem may be caused by files or settings for your user profile. If the script error does not occur when you use the Web page from another browser or another computer, then continue troubleshooting.
2. Verify that Active Scripting, ActiveX, and Java are not blocked
Verify that Internet Explorer or another program on your computer such as an anti-virus program or a firewall are not configured to block scripts, ActiveX controls, or Java applets. Active Scripting, ActiveX controls, and Java applets are turned off at the High security level in Internet Explorer.To reset the Internet Explorer security settings for the current Web page, follow these steps:

1. Start Internet Explorer.
2. On the
Tools menu, click Internet Options.
3. In the
Internet Options dialog box, click
Security.
4. Click Default Level.
5. Click
OK.


See the documentation for the anti-virus program or firewall that you are using to determine how to turn on scripting, ActiveX and Java applets.

3. Verify that your anti-virus program is not set to scan the Temporary Internet Files or Downloaded Program Files folders
See the documentation for the anti-virus program that you are using to determine how to prevent the program from scanning the Temporary Internet Files and Downloaded Program Files folders.

4. Remove all the temporary Internet-related files

Remove all the temporary Internet-related files from your computer. To do so, follow these steps:

1. Start Internet Explorer.
2. On the
Tools menu, click Internet Options.
3. Click the
General tab.
4. Under
Temporary Internet files, click
Settings.
5. Click Delete Files.
6. Click
OK.
7. Click Delete Cookies.
8. Click
OK.
9. Under
History, click Clear History, and then click
Yes.
10. Click
OK.


* 5. Update or repair the scripting engine

To update the scripting engine for Internet Explorer on Microsoft Windows XP/2000, download the latest scripting engine. To do so, visit the following Microsoft Web site and download/install the Windows Script 5.6:

http://www.microsoft.com/downloads/details.aspx?FamilyId=C717D943-7E4B-4622-86EB-95A22B832CAA&displaylang=en

It is observed, most of the agents are concluding sessions by merely presenting the below article to address IE script errors on Web pages, nevertheless we have teh above listed more efficient sure-to-work methods. I hope everyone will give this a thought and avoid presenting stock answers.

This error message occurs when visiting certain Web sites that contain scripts Internet Explorer does not recognize or cannot execute. To prevent these error messages from occurring, turn off script debugging in Internet Explorer by using the following steps:

1. Open Internet Explorer.
2. In Internet Explorer, click Tools, and then click Internet Options.
3. Click the Advanced tab.
4. From the Browsing category:

* Select "Disable script debugging".
* Remove the checkmark next to "Display a notification about every
script error".

5. Click OK.
6. Close Internet Explorer and then re-open it.


Missing CD/DVD icon in My Compuer folder but device manager indicates everything as fine
----------------------------------------------------------------------------------------
Troubleshooting procedures required when optical drive's icon is missing in My Computer (sometimes in Windows Explorer too) and drive fails to play any type of media inserted , however the optical drive is listed normally in Windows Device Manager.

Step 1 Reset BIOS:
==================

1. Turn on or restart the computer.
2. Press the F10 key when the "Press to enter SETUP, to boot from LAN" message is displayed on the screen.
3. From any menu, press F9 to select Setup Defaults.
4. Press Enter to load the default configuration.
5. Press the F10 key to save and exit.
6. Press Enter to verify the selection.
7. The computer will restart automatically.


Step 2 Reinstall CD/DVD drivers:
=================================

Please perform the following steps to reinstall DVD/CD-ROM drives :

1. Right-click My Computer.
2. Select Properties.
3. Click Hardware.
4. Click Device Manager.
5. Click the "+" symbol against DVD/CD-ROM drives.
6. Right-click the device under DVD/CD-ROM and select Uninstall.
7. Restart the system.

The respective device drivers would be reinstalled on restart.

Step 3 Run the below patch:
==========================
If issue persists, download and run a fix from the following URL:

http://www.dougknox.com/xp/scripts/xp_cd_dvd_fix.vbs

Please copy the link and paste in the browser's address bar and press enter.

Download XP_CD-DVD-Fix.vbs and save this file to your hard drive. Navigate to where you saved it and double click the file to this patch. A confirmation dialog will appear when the script is done. You may need to reboot for the change to take effect.

While running the above script, Norton may come up with a message saying the script being installed is a malicious one. You can ignore this and continue installing the fix as this is just a security warning from Norton and would not harm the computer in any means.

* Step 4 Ensuring that the optical drive has valid drive letter assigned:


Perform the following steps to ensure that a drive letter has been assigned to the notebook optical drive, in order to correct the problem

1. Open Windows Explorer, right-click My Computer, and then click Manage.
2. Under Computer Management (Local), click Disk Management. This will launch a utility to change drive letters for any device except the boot hard drive.
3. In the list of drives on the right pane, right-click the new drive and then click Change Drive Letter and Path(s).
4. Check to make sure that the optical drive has been assigned a drive letter.
5. If it is found that the optical drive is not assigned any drive letter, click Change and in the drop-down box, select a drive letter (next to letters of local volumes) for the optical drive.
6. Click OK to accept the assignment, and then click OK again to close the window.

The optical drive will now appear in My Computer / Windows Explorer.

Step 5 Checking availability of firmware update
===========================================

XP lower and upper registry files

http://support.microsoft.com/kb/314060



Vista lower and upper registry files

http://support.microsoft.com/kb/929461/en-us

Probe for the exact drive make and check availability of firmware update

Steps to use the PC card slot:
------------------------------
1. Remove the PC card from the slot.
2. Press the PC card slot button completely until it fits completely parallel with the Notebook surface.
3. Insert the PC dummy card into the slot completely until it fits completely parallel with the Notebook surface.

InterVideo WinDVD Fails to Play DVDs
------------------------------------
http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00030256

Via 8231 audio driver (zt1130)
---------------------
http://www.viaarena.com/downloads/drivers/audio/Vinyl_AudioCodec_V580c.zip

System time
-----------
You may also try the following steps, if the time is not correct:

Try removing and reinstalling Real-time clock by starting the system in Safe mode. Follow the steps below to perform this task:
1. Click Start, Turn Off Computer, Restart.
2. When the blue hp logo screen opens, press the F8 key repeatedly.
3. From the Windows Start-Up menu, select the Safe Mode option and then press Enter.
4. When Windows opens, click Start, click Settings, and then click Control Panel.
5. Double-click the System icon.
6. Select Hardware tab and click Device Manager.
7. Click the Plus Sign (+) next to System Devices.
8. Right-click System CMOS/Realtime Clock and select Uninstall.

Creating CDs with Roxio Easy CD and DVD Creator 6
-------------------------------------------------
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&objectID=c00102464&jumpid=reg_R1002_USEN

Unable to Open Help and Support Center
--------------------------------------
http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&cc=us&docname=c00736720

Windows XP services:
--------------------
http://www.ss64.com/ntsyntax/services.html

dgivecp
-------
http://forum.worldstart.com/archive/index.php/t-37960.html

Windows Media DRM FAQ
---------------------
http://www.microsoft.com/windows/windowsmedia/forpros/drm/faq.aspx

How To Install the QuickPlay Software:
--------------------------------------
http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00297718

Watching Live TV on Your Laptop Without Wires
---------------------------------------------
http://www.informit.com/articles/article.asp?p=386789&rl=1

LCD screens specifications
--------------------------
http://www1.euro.dell.com/content/learnmore/learnmore.aspx?c=ed&l=en&s=bsd&~id=screen&~lt=popup&~series=all

Error: An operation was attempted on something that is not a socket
-------------------------------------------------------------------
http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&cc=us&docname=c00287875

Enable or Block any particular web site using Content Advisor (with password):
------------------------------------------------------------------------------
http://www.microsoft.com/windows/ie/ie6/using/howto/security/contentadv/config.mspx

Set up a wireless network without a router
------------------------------------------
http://www.microsoft.com/windowsxp/using/networking/setup/adhoc.mspx

Belkin 9-Outlet Surge Protector

ESS audio model check utility
-----------------------------
http://www.esstech.com/techsupp/faq-identify.shtm

Intel chipset identifier
------------------------
http://downloadfinder.intel.com/scripts-df-external/Detail_Desc.aspx?agr=Y&ProductID=955&DwnldID=8933&strOSs=All&OSFullName=All%20Operating%20Systems&lang=eng

Using HP Photosmart Premier 6
-----------------------------
http://h10025.www1.hp.com/ewfrf/wc/genericDocument?cc=us&docname=c00719427&lc=en&jumpid=reg_R1002_USEN#N2233

UDF VOLUME READER 7.1.0.95 (Roxio)
--------------------------
http://www.roxio.com/enu/support/udf/software_updates.html

Recovering the Operating System and Applications (before 2001)
------------------------------------------------
http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&lang=en&dlc=en&docname=c00678968

Repairing or Reinstalling Windows XP with the HP Operating System Disc (between 2001 and 2005)
----------------------------------------------------------------------------------------
http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&lang=en&dlc=en&docname=c00681978

Windows media player download
-----------------------------
http://www.microsoft.com/windows/windowsmedia/download/AllDownloads.aspx?displang=en&qstechnology=

To perform a clean boot in Windows XP, follow these steps:
----------------------------------------------------------
1. Log in as an Administrator or a member of the Administrators group.
2. Click Start, select Run, and type MSConfig.exe in the command line.
3. Click OK.
4. Select the General tab and click Selective Startup.
5. Deselect all the checkboxes except Use Original Boot.ini.

NOTE: You can re-enable any program by selecting the checkbox for
that program.

6. Click OK and restart the computer.

Now, try using the system.

To restore the computer from clean boot, follow these steps:

1. Click Start, select Run, and type MSConfig in the command line.
2. Click OK and select the General tab from the System Configuration Utility.
3. Select Normal Startup - load all device drivers and services.
4. Click OK and restart the computer when you are prompted.

This should restore all the programs.


Disable the System Beeps sound.
-------------------------------

Open control panel
Double-Click "Sounds and Audio Devices"
Select "Sounds" tab
Select "No Sounds" option for the "Sound Scheme".
Click "Apply"
Click "ok"

Note: Sometimes when you set the sounds option to No Sound also under the Sounds and Audio devices Properties you will hear the system beeps, the system beeps are not related to the Windows sounds. To disable the system beep perform the small Registry edit.

Start Regedit.

Navigate to HKEY_CURRENT_USER >> Control Panel >> Sound

Once there, locate Beep on the list on the right.

Right click on it and select Modify

Change the value equal to no

Reboot your computer and the beeps will be gone.

Windows Firewall troubleshooting
--------------------------------
We do see customers reporting problems with Windows firewall (ICF) involving the following symptoms:

-- Windows XP firewall cannot be turned on or off in Windows Security Center.
-- Firewall status is not updated in Security Center
-- Firewall turns off everytime the PC is restarted.

To resolve most issues with Windows XP firewall,

click Start, Run, and enter the following in the Open field:

netsh firewall reset

This resets the firewall configuration.

If an issue continues, reinstall netfw.inf, using the following steps:

1. Click Start, and then click My Computer.
2. Make sure that you can view hidden and system files as follows:
a. From the My Computer window, click Tools, and then Folder Options.
b. Select Show hidden files and folders.
c. Remove the selection from Hide protected operating system files (Recommended).
d. Remove the selection from Hide the extension for known file types.
e. Click OK to save the settings.
3. From the My Computer window, double-click the C:\ drive icon.
unit, WINDOWS, and inf
4. Double-click WINDOWS, and then the inf folder icon.
5. Right-click the netfw.inf icon and select Install.
6. When the installation has finished, close all windows, restart the PC, and open Security Center to verify that Windows Firewall is working properly.

Missing information in "Advanced" tab in Internet explorer
----------------------------------------------------------
http://windowsxp.mvps.org/reg/Advanced_blank.reg

AOL homepage
------------
To solve the problem regarding the homepage settings, you need to make changes to the windows registry.

It is suggestible to take a backup of the registry before modifying it. To backup the registry, follow these steps:

1. Click Start and then Run.
2. Type Regedit.
3. From the File menu, click Export Registry.
4. Give a destination file (say Regbackup) and save it on the Desktop.

Now follow these steps to make the necessary changes to the registry:

1. Click Start and then Run.
2. Type Regedit.
3. Click "+" beside HKEY_CURRENT_USER.
4. Click "+" beside Software.
5. Click "+" beside Microsoft.
6. Click "+" beside Internet Explorer
7. Click "+" beside Main.
8. Under this key will be a number of sub-keys(in the Right pane), each representing an installed application. Right-click the "Start page" sub-key and select the modify option.
9. Now enter "about:blank" in the column provided. This will set the default homepage as a blank page. If you want a specific web page as a home page, you can enter the URL here.
10. Close the window.

Windows XP Setup and Maintenance Tips
-------------------------------------
http://www.microsoft.com/windowsxp/using/setup/learnmore/tips/default.mspx

Retrieving User Data in Windows
-------------------------------
http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&cc=us&docname=c00750524

Computer Clock Is Losing Time
-----------------------------
http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&cc=us&docname=c00047347
Please make a full backup of your registry files, particularly user.dat, system.dat, and policy.pol. If you make any incorrect entries, the backed-up registry files can be used to replace the corrupted registry entries.

Follow these steps to backup registry:

1. Click Start, select Run. In the "Open" field type REGEDIT
2. Click OK and click "File" in the menu bar
3. Click "Export" from the drop down menu this will open a new box
4. Click the down arrow beside "Save In" and select "Local Disk (C:)"
5. In the File Name field type BACKUP.REG Verify that under the "Export Range", that the radio button is beside "All"
6. Click Save

Now make the following changes in registry:

1. Click plus sign next to HKEY_LOCAL_MACHINE
2. Click plus sign next to System
3. Click plus sign next to CurrentControlSet
4. Click plus sign next to Control
5. Click plus sign next to Class
6. In the left hand window pane click {4D36E967-E325-11CE-BFC1-08002BE10318} to select that key
7. In the right hand window pane select the UpperFilters registry key and press the delete key on the keyboard Confirm with an OK
8. In the right hand window pane select the LowerFilters registry key and press the delete key on the keyboard Confirm with an OK
9. Click on the "X" in the upper right hand corner of the Registry Editor window to close it
Please make a full backup of your registry files, particularly user.dat, system.dat, and policy.pol. If you make any incorrect entries, the backed-up registry files can be used to replace the corrupted registry entries.

Follow these steps to backup registry:

1. Click Start, select Run. In the "Open" field type REGEDIT
2. Click OK and click "File" in the menu bar
3. Click "Export" from the drop down menu this will open a new box
4. Click the down arrow beside "Save In" and select "Local Disk (C:)"
5. In the File Name field type BACKUP.REG Verify that under the "Export Range", that the radio button is beside "All"
6. Click Save

Now make the following changes in registry:

1. Click plus sign next to HKEY_LOCAL_MACHINE
2. Click plus sign next to System
3. Click plus sign next to CurrentControlSet
4. Click plus sign next to Control
5. Click plus sign next to Class
6. In the left hand window pane click {4D36E967-E325-11CE-BFC1-08002BE10318} to select that key
7. In the right hand window pane select the UpperFilters registry key and press the delete key on the keyboard Confirm with an OK
8. In the right hand window pane select the LowerFilters registry key and press the delete key on the keyboard Confirm with an OK
9. Click on the "X" in the upper right hand corner of the Registry Editor window to close it


****************
Please complete the information below so we can process your request for the mail-in repair service.

Shipping Information (United States address):

* Name:
* Organization:
* Mailing Address (No P.O. Boxes):
* Apartment/Building/Mailstop:
* City:
* State:
* Zip/Postal Code:
* Home Phone Number (including area code):
* Office Phone Number (including area code):
* Alternate Phone Number (if any):

A box with the required packaging material, packaging instructions, carrier contact information and a pre-paid shipping label will be delivered to you in 1 to 2 business days.

Once you have received these materials and have packaged your product, you will need to contact the carrier to schedule a pick-up.

By sending your Pavilion Notebook to HP to be repaired, you agree to the following conditions mentioned in the following URL:

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00372730

You can check the status of your order by either going to: www.hp.com/go/csostatus or by calling HP Customer Care at 1-800-hpinvent. (1-800-474-6836)

The entire mail in repair process takes approximately 7to 9 business days for completion. However, I will make sure this is completed as soon as possible.

Your Notebook will be fixed to your satisfaction.


Realtek drivers.
REALTEK RTL Gigabit and Fast Ethernet NIC Driver (sp28817.exe)


http://h10025.www1.hp.com/ewfrf/wc/genericSoftwareDownloadIndex?cc=us&lc=en&softwareitem=ob-24530-1&jumpid=reg_R1002_USEN




All 64 bit drivers

http://extended64.com/files/14/audio/default.aspx


dvd decorder

http://www.microsoft.com/downloads/details.aspx?FamilyId=DE1491AC-0AB6-4990-943D-627E6ADE9FCB&displaylang=en#O
verview

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Common Issue collections : Notebook Slows down or DVD's
choppy Audio CD's Choppy skipping + Burning CD takes Ages.

After the Windows IDE/ATAPI Port driver (Atapi.sys) receives
a cumulative total of six time-out or cyclical redundancy check
(CRC) errors, the driver reduces the communications speed (the
transfer mode) from the highest Direct Memory Access (DMA)
mode to lower DMA modes in steps. If the driver continues to
receive time-out or CRC errors, the driver eventually reduces
the transfer mode to the slowest mode (PIO mode).

The transfer mode on the Notebook decreases causing the
Notebook to experience a drop in performance.

We have a fix for this. Please perform the steps provided below
to resolve the issue.



1 . Check the IDE channels for PIO mode :


a. Open Device Manager. Click on Start > Run > Type
Devmgmt.msc and press Ok.

b. Double-click IDE ATA/ATAPI Controllers to display the list of
controllers and channels.

c. Right-click the icon for the primary IDE channel select
Properties, and then click the Advanced Settings tab.

d. In the Current Transfer Mode drop-down box, check the
currnet transfer modes in device 0 and device 1. If you find PIO
only, you will have to uninstall the IDE channel.

*Note not all Notebook's have a secondary IDE channel. If
secondary IDE channel is not there, please continue with 2 step.

e. Right-click the icon for the Secondary IDE channel select
Properties, and then click the Advanced Settings tab.

f: In the Current Transfer Mode drop-down box, check the
currnet transfer modes in device 0 and device 1. If you find PIO
only, you will have to uninstall the IDE channel



2. Once the IDE channel is deleted, you should restart the
Notebook. Please install this patch on the Notebook:

ftp://ftp.hp.com/pub/softpaq/sp20501-21000/SP20531.exe



3. Once the patch is installed restart the Notebook. At the
restart, We need to reset the BIOS.

Please follow the steps below to reset the BIOS on the Notebook:

Resetting system BIOS:

a. Click Start, Shut Down, and then click Restart.

b. When the HP logo appears, press the F10 key to enter BIOS
configuration utility.

c. Press F9 to load the setup defaults.

d. When changes are finished, Save and > Restart the notebook.

e. Press Enter to confirm and restart the notebook.

*******************************************************
1. Click Start and Run.

2. Type MSCONFIG and press Enter.
3.Click on general tab
4. click on selective startup.
5. uncheck the startup items box.
6. Click on apply and ok
7. Restart the notebook.

Note :after restarting the notebook you will get the msconfig utility box click on do not show this message again.

Remember you can always turn these programs on when you need them.



Virus scan, spyware check, and msconfig.....

Notebook does not turn OFF

*************************************

http://www.kellys-korner-xp.com/regs_edits/shutdown.reg

http://www.kellys-korner-xp.com/regs_edits/poweroff.vbs
***************************


Device not recognized in Windows Media Player 11

Some devices that support the Media Transfer Protocol (MTP) might not be recognized in Windows Media Player 11 for Windows XP.

If you encounter this issue, perform the following procedure.


1.Uninstall the device in Device Manager by performing the following steps :

You must be logged on as an administrator or a member of the Administrators group to perform the following procedure.

a. Turn on your device and connect it to your computer.
b. On the taskbar, click Start, right-click My Computer, and then click Manage.
c. In the pane on the left, click Device Manager.
d. In the pane on the right, expand Portable Devices.
e. Right-click the name of the device that is not working properly, and then click Uninstall.
f. In the confirmation dialog, click OK to uninstall the device.
g. Disconnect your device from your computer, make sure it is still turned on, and then connect it to your computer again.

Windows will detect your device and automatically re-install it. Within a minute or two, the device name will reappear in the Portable Devices section of Device Manager.


2. Disconnect the portable device from your computer.
3. Reconnect the device to your computer.
4. Start Windows Media Player 11 for Windows XP and verify that your device is recognized and displays in the Player.

****************************************

Here is a link which helps you to open the Control Panel items from the Run command by using the file name.
>
>Description of Control Panel Files in Windows XP
>http://support.microsoft.com/default.aspx?scid=kb;en-us;313808
>
>
>These are added when you install Windows XP Service Pack 2
>
>File name Purpose
>------------- ----------------------------
>firewall.cpl Windows Firewall properties
>netsetup.cpl Wireless Network Wizard
>wscui.cpl Windows Security Center
>wuaucpl.cpl Automatic Updates properties
>
>Example to open Display Properties
>Select Start menu -> Run -> type "desk.cpl" without quotes and click Ok.
>
>
>"113 Useful RUN Commands" web site can be added into your Favorites folder for quicker browsing:
>
>http://www.quicksilverscreen.com/archive/2005/11/29/113_useful_run_commands


********************************
external monitor

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00471015

http://www.hardwarezone.com/img/data/articles/2002/534/VGA_Port.jpg

Vista

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?docname=c00844654&cc=us&dlc=en&lc=en&jumpid=reg_R1002_USEN

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?docname=c01369231&cc=us&dlc=en&lc=en&jumpid=reg_R1002_USEN

Vista external monitor - blu-ray

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?docname=c00811736&cc=us&dlc=en&lc=en&jumpid=reg_R1002_USEN




*******************************
http://www.spywareremove.com/removePopCorn.net.html


*************************************
xf235


>Audio - Modem driver
>
>ftp://ftp.hp.com/pub/softlib/software2/ob929/ob-10696-1/jbmoauxp.exe
>
>
>Synaptics
>
>ftp://ftp.hp.com/pub/softlib/software1/ob940/ob940en/ft2tp635.exe
>
>Video
>
>ftp://ftp.hp.com/pub/softlib/software1/ob901/ob901en/S3JBXP03.exe

*****************************

Solving Playback Problems - Windows Media Player:


http://support.microsoft.com/support/mediaplayer/wmptshoot.asp?SD=gn&LN=en-us#Solving_Playback_Problems
****************************

Norton removal

http://service1.symantec.com/SUPPORT/nav.nsf/docid/2003062408451306?OpenDocument&seg=hm


***************************************************

"Invalid product key" error message when you try to start Word from the Works Suite Task Launcher

SYMPTOMS

When you try to start Microsoft Word from the Microsoft Works Suite Task Launcher, you receive the following error message:
Invalid Product Key.

CAUSE

This issue may occur if one of the following conditions is true: • You typed an incorrect CD Key number during the installation of Works Suite.
• You have the Microsoft Office Professional Edition Trial software installed on your computer.
• You have an earlier version of Microsoft Word or Microsoft Office already installed on your computer.
• The CD Key label was not printed correctly.


RESOLUTION
To resolve this issue, use one of the following methods.

Method 1: Double-check the CD Key number

Certain numbers and letters may be difficult to distinguish with the font that is used for the CD Key label, such as 1 and I, 0 and O, 5 and S. Rerun the Works Suite Setup program, and then double-check to make sure that you are entering the correct CD Key number.

Method 2: Remove the earlier version of Word, Office, or the Office Professional Edition Trial software

To remove the earlier version of Word, Office, or the Office Professional Edition Trial software, follow these steps.

Note Because there are several versions of Microsoft Windows, the following steps may be different on your computer. If they are, see your product documentation to complete these steps.
1. Click Start, and then click Control Panel.
2. Click Add or Remove Programs.
3. In the Currently installed programs list, click the program that you want to remove, and then click Remove.
4. After you remove the earlier version of Word, Office or the Office Professional Edition Trial software, insert the Works Suite CD-ROM, and then install Word.


Method 3: Contact Microsoft to obtain a replacement CD Key

To obtain a replacement CD Key to start Word in Works Suite, contact Microsoft Office activation.

You can find the above information on the following Web link:

http://support.microsoft.com/?id=888557

Courtesy : Kanak

--------------------------------------------------------------------------------

MORE INFORMATION
You are prompted for the product key when you open an Office program

How to troubleshoot problems that you may experience when you try ...

Office 2003 Editions trial FAQ

Turn your trial version of Office (that came on your PC) to perpetual

How to Convert Microsoft Office System Trial Product to a Full Version


For more information about the Office Professional Edition Trial software, visit the following Microsoft Web site:
http://www.microsoft.com/office/editions/prodinfo/trial.mspx

**************************************

While in Hibernation/Standby Mode



http://h10025.www1.hp.com/ewfrf/wc/genericDocument?docname=c00898735&cc=us&dlc=en&lc=en&jumpid=reg_R1002_USEN

************************************************

Hdd temperature


To monitor Hard drive temperature :

http://www.hddtemp.com/home/download.html

Please copy the entire link and paste in to a new internet explorer window.

For more information, please go through the below weblink:

http://www.hddtemp.com/home/

Please copy the entire link and paste in to a new internet explorer window.



**************************************************

Proof of purchase(pop)


To update your warranty status of your HP Product, please fax or e-mail
your proof of purchase/receipt.

Fax: 1-800-563-4860

E-mail: hp.pop@mail.support.hp.com

Along with the fax or e-mail, please include the following:

* A copy of your receipt

NOTE: Purchase dates stated in the e-mail will not be accepted. A Hard
Copy of the Receipt must be attached.

* Name of the owner:
* Phone Number:
* Physical Address:
* E-mail Address (Optional):
* HP Product Name:
* HP Product Number:
* HP Product Serial Number:
* Case and CSO Number (if applicable) in Bold print in Fax or E-mail:

We will update your registration information within 4 - 6 hours from the
time the fax or e-mail is received and then process the order for
parts/service.

NOTE: If you have e-mailed your proof of purchase, you will receive a
notification once the update occurs. If you fax the request, no

******************************************************

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